• The Needed Necklace

The Needed Necklace

Overview

The Needed Necklace has a rating of 1.44 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Needed Necklace most frequently mention customer service, tracking number, and business days problems. The Needed Necklace ranks 111th among Discount Jewelry sites.

  • Service
    10
  • Value
    9
  • Shipping
    9
  • Returns
    2
  • Quality
    7
8
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Absolutely terrible, or should I say, non-existent customer service!
How would you rate The Needed Necklace?
Top Positive Review

“Good transaction.”

Scott G.
8/12/17

I am very frequent shopper on eBay. I ordered a ring from them and it arrived as expected within a reasonable amount of time. The ring was as advertised and my wife really likes it. I also understand people are always fast to write bad reviews and rarely write good reviews as they are pleased with the transaction and move on. Thank you for a good transaction. A suggestion for improvement: Interactive Shipping and tracking for customers is a must these days - that is lacking here.

Top Critical Review

“Bracelet for Granddaughter”

Sharon M.
1/25/22

Cannot track the item, then get email saying it has been lost. No further information is available. Scammed my money. Never saw item. Do not buy from this company.

Reviews (131)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user sharonm2240
0 reviews
0 helpful votes
January 25th, 2022

Cannot track the item, then get email saying it has been lost. No further information is available. Scammed my money. Never saw item. Do not buy from this company.

Tip for consumers:
Chinese product

Products used:
Got nothing

Service
Shipping
Thumbnail of user kathyg838
1 review
0 helpful votes
May 10th, 2022
Verified purchase

My Love ordered & paid for a Beautiful Green Opal Ring for $50 on Dec. 7,2021. The ring did NOT get to us until END of Feb. 2022! My Love ordered the ring for my CHRISTMAS gift! He tried contacting Needed Necklace & had to get a friend to try to help him reach SOME1 in the company but only got 1 reply that ring "is on way". 3 MONTHS it took ring to get here & it's ALREADY losing the rose gold color! Uggh! SAVE YOUR MONEY BECAUSE U WILL NEVER REACH THE COMPANY LET ALONE ANY1 TO HELP U... OR ME!

Tip for consumers:
SAVE YOUR MONEY!! WAY overcharged for LACK of quality ring I got. Took 3 MONTHS to get & now rose gold color is coming off... & I've only had it/worn it for 2 MONTHS!! NO customer service can be reached. I'd give it a Minus Review if I could!!

Products used:
Ring

Service
Value
Shipping
Quality
Thumbnail of user elizabethl1095
1 review
1 helpful vote
April 6th, 2021

I ordered my ring in the mail the other day, but now reading the review online I am not seeing much hope for this order. All the review online are awful, like: fake metal and stones, broken pieces, even the wrong piece comes in the mail. I understand the long wait because it comes from China but seriously if you want to make money don't rip off your customers. Hopefully The Needed Necklace does me well. So far they suck and I haven't even received my order yet.

Products used:
14 K Rose Gold White Opal Ring

Service
Value
Thumbnail of user dellah12
1 review
3 helpful votes
December 22nd, 2017

I ordered two necklaces and a ring on 12/7/2017. Delivery was promised for 7-10 business days. My order arrived 12/21/2017 and the jewelry is very nice for the price paid. I read all the bad reviews for this place and wanted to share my good experience with this company.

Thumbnail of user susanb3027
1 review
0 helpful votes
April 2nd, 2021

Absolutely terrible, or should I say, non-existent customer service! My husband bought me a ring well over a month ago. My birthday is long gone, and I still have no ring, and no information as to it's whereabouts. The last several mails have gone unanswered, and no tracking information was provided. It was promised, but not provided. I am very disappointed, and have asked my husband to just request a refund, as this is simply unacceptable. I wouldn't recommend this company to anyone.

Service
Value
Shipping
Thumbnail of user michaelh2369
1 review
2 helpful votes
May 26th, 2020

Waited for almost two months for my order when I received the package it was undamaged but the one earring post was bent up and the moonstone ring is junk has a fake S926 stamp said on site it was sterling silver now the post has been changed! I found the exact same ring on WISH for under $3 I am not shopping here anymore I would advise others to as well. If I could I would give 0 stars

Thumbnail of user kirkr63
1 review
0 helpful votes
October 20th, 2020

When emailed about a double-charge on my account, Hazel in customer service refused to admit that a mistake was made on their part. Rather than apologizing for the error, she denied that I was charged twice (going so far as to shoot herself in the foot by "resending" the 2 order confirmations, confirming the blunder on their part). Won't try doing business with them again.

Thumbnail of user lb614
1 review
0 helpful votes
May 17th, 2020

Ordered 3 and get one free, received 1, charged for 3, had it less than month already looks bad and cheap and tarnished trying to take a pic to send, can't get anyone to answer line always busy, just want refund

Thumbnail of user kathik5
1 review
3 helpful votes
April 19th, 2018

I ordered the crystal sunflower ring on March 16. When I finally got it about 3 weeks later, it had been shipped from China. It looks like a cheap imitation of the picture on the website. For only $20, I didn't expect really high quality jewelry, but come on! This looks like a little girl's toy set or something from a cereal box. I have emailed them my complaint, and they did get back to me after a week, but all they said was "can you give more details?" I did and we will see what happens from here.

Tip for consumers:
Don't order anything from them!

Service
Value
Shipping
Quality
Thumbnail of user vickya50
1 review
0 helpful votes
October 31st, 2020

I would NOT recommend buying from this site.
I ordered 2 rings, $ 90.00. When they arrived they did NOT look like the picture & quality was poor. The sizes were even off.
I cantacted them & they ignored my first email. After I sent a 2nd one, they responded with, " return the rings & we'll send the correct sizes.
I did not want this product, I requested a refund & they won't respond at all.
So I guess I'm stuck with the rings. Very disappointing.
In my opinion they won't be in business long with reviews like this.

Thumbnail of user lynnettel20
1 review
0 helpful votes
February 9th, 2021
Verified purchase

The "black gold" amethyst ring arrived in a decent amount of time, but looks NOTHING like was advertised. Size 5 is correct, and fits, but it's way too big and gawdy for to wear as the engagement ring as it was intended for. Smh ‍ The ring is not black (as it is in the pictures), and there's no markings on it whatsoever, to signify it is in fact the precious metal I paid $44.99 for. It reminds me of something out of a 25¢ gumball machine, and it's ridiculously too big and tacky to wear at all. I feel embarrassed even trying it on TBH... If it was even remotely something that resembled the ring advertised, and not a super bowl sized ring, I would be writing a better review. They claim to have a 30 day garuntee to "make things right" if I was unhappy, so we'll see how that goes. If this purchase has taught me anything, it's to never shop for an engagement ring online... ESPECIALLY from this company. If disappointment was an option, I would give it 5 stars.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jairor14
1 review
0 helpful votes
May 14th, 2021

I ordered a ring on April 30 and still have not received my product I have emailed them and they have yet to respond feeling a little skeptical it was a gift for my girlfriend it gonna be our anniversary

Thumbnail of user edmondr9
1 review
3 helpful votes
May 7th, 2020

Ordered a Stethoscope necklace for my daughter on April 10th 2020. As of today May 7th. I have yet to receive the necklace. I have made several attempts to track the necklace but all attempts have failed. Asked several times through email for updates, but only received generic responses.
Do not waste your time ordering from this company. They are a joke.

Thumbnail of user sharond307
1 review
0 helpful votes
June 10th, 2019

I ordered a ring for my daughters birthday. When it came it was the wrong ring. I sent it back with a picture of the ring I wanted. They sent the wrong ring again, It was exactly like the first one I got so I sent it back after several unsatisfactory emails. I sent them another picture of the ring I wanted and they sent the same wrong ring again. My daughter's birthday was in March; it is now June and we still done have the right ring. NEVER, NEVER, NEVER, Buy anything from this place.

Thumbnail of user zachw34
1 review
1 helpful vote
February 19th, 2019

My order is more than 21 days out and still have not received my products. Site says 3 days processing then 7 to 14 days shipping. That is not true. Nothing more than being misled really pisses you off. I only put one star because it makes you. Cant rate the product hence never received.

Thumbnail of user julies1161
1 review
0 helpful votes
May 8th, 2020

So I finally got the nurse necklace, it was something from a dollar store? Not only that, but I checked my bank account, I was charge 35.95 on April 20 and then on April 21 I was charged 35.95(same amount) called the bank, they gave me a phone number to the 2nd charge with a different name, I called them 3 times, it goes right to voicemail

Thumbnail of user pamelap915
1 review
0 helpful votes
May 2nd, 2021

I ordered a size 12 ring and received a size10 per my ring mandrel. It fits my ring finger instead of pointer, as planned. I normally wear a size 9 on my ring finger but this ring is very wide. The stone in the photos is a rainbow moonstone. What I received is a plain white translucent stone, which looks like glass. Also the photos show a raised rounded design but you receive a flat stamped design with antiquing. I also doubt this ring is truly sterling silver based on the quality of the S925 engraving inside. From the issues shown in other reviews I won't bother returning as it does fit my ring finger and was only $45 (including shipping) "on sale". Better to go to a store where you can see and size before purchase.

Tip for consumers:
You may not receive what is shown in the image on their website. I didn't.

Products used:
Ring

Service
Value
Shipping
Quality
Thumbnail of user russellg146
1 review
0 helpful votes
November 20th, 2020

Please save your money, time and aggravation. They are a total scam. Ordered a ring, it never came. They sent me a text message and an email to ask how I was enjoying my purchase (which was never received). Told me they couldn't find my tracking/shipping number but they would find it. 5 weeks and still no tracking. Awful!

Thumbnail of user michaelt1340
1 review
0 helpful votes
May 22nd, 2020

I ordered a necklace from this company. NEVER received the item. They supposedly sent a 2nd necklace after the 1st was "lost in the mail ". The 2nd one wound up being signed for and delivered in California! I AM IN NEW YORK! After mega amounts of emails, now I don't hear back from them, but they have my $. SCAM OUTFIT!

Thumbnail of user mjk5
3 reviews
23 helpful votes
February 21st, 2018

Ordered their March flower ring on Feb 10. They said it would be here in 7-10 days. It's Feb 21 and still no ring, but I keep getting emails from them offering discounts on other jewelry. Why would I order more stuff from them when I haven't received my first order? Not impressed. Will not order anything more from them. That was $25 down the drain. Lesson learned.

Thumbnail of user robinv46
1 review
1 helpful vote
August 28th, 2018

I ordered 3 opal mom rings, a August birthstone ring and all 4 have tarnished and are not able to be worn. I contacted them only to be told that the 30 days were up on the mom rings but they would replace the birthstone ring and they did I have it but within 3 days it was starting to tarnish. I also ordered a birthstone necklace and never received it they sent another one but it took almost 3 months to get it. They finally decided to give me 1 piece of jewelry free under 20.00. I spent 130 plus shipping and tax. I would never order from them again

Thumbnail of user bs213
1 review
0 helpful votes
June 17th, 2019

I would never purchase anything from this place of business again. First they appear as they are an business here in the US. They are not. It takes forever to get your purchase although they take your money very quickly and the quality of the items when you do receive them are junk. Horrible place.

Thumbnail of user lindac155
2 reviews
11 helpful votes
July 12th, 2018

I purchased a blue sapphire ring for $40. I finally got it. The ring is too large, but it's not even metal. I tried a magnet. It's like a plastic ring in a Cracker Jack Box. I sent an email stating I wanted to return it. They contacted me the very next day wanting to know why Now they ignore all my emails. I also contacted AMAZON because they started selling their products. PLEASE SAVE YOUR MONEY.

Thumbnail of user margaretg361
1 review
0 helpful votes
June 19th, 2020

I order the stethoscope and heart necklace for my daughter who is a Registered CNA/MEDICAL ASSISTANT.
The metal and chain turned gree.

I payed $34+ delivery for some junk jewelry.
I have place a compliment with my bank to do a charge back.
Do not order from this company.

Thumbnail of user kayh71
1 review
3 helpful votes
April 14th, 2018

The most horrible, ugliest set of rings I have every seen. Will never purchase anything again. The picture was very deceiving

Sitejabber for Business

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From the business

Here at The Needed Necklace, we are a family owned business that prioritizes a combination of quality and affordability.

After working in retail for over eleven years as a manager and a stylist, I spent five years working as a personal shopper for private clients in Chicago, which included helping the stylist at Harpo INC. in Chicago for makeover shows on The Oprah Show.

While I’ve always loved accessories, believing they could complete beautiful clothes into a complete (and unique) outfit, I found that most jewelry was either lacking in either the quality of the piece or the affordability of the price tag. This was a huge frustration, as I wanted both quality and variety in my wardrobe so that I could mix and match different pieces with my clothes, but found the price tags too steep.

I wanted to provide my fellow style-lovers with good quality fashion jewelry for every occasion that could fit into anyone’s budget, and that’s why I started The Needed Necklace with my husband in 2015. As we continue to increase our inventory with new, bold, beautiful pieces, we are excited to help you with all your fashion jewelry needs!

If you have any questions for us you can fill out the "Contact Us" form on this site or fee free to email us at info@theneedednecklace.com

Business History

I wanted to provide my fellow style-lovers with good quality fashion jewelry for every occasion that could fit into anyone’s budget, and that’s why I started The Needed Necklace with my husband in 2015. As we continue to increase our inventory with new, bold, beautiful pieces, we are excited to help you with all your fashion jewelry needs!

If you have any questions for us you can fill out the "Contact Us" form on this site or fee free to email us at info@theneedednecklace.com

Company Representative

Thumbnail of user emilys82
Emily S.
Owner

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