• The Beauty Place

The Beauty Place

Overview

The Beauty Place has a rating of 2.14 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Beauty Place most frequently mention customer service problems. The Beauty Place ranks 789th among Cosmetics sites.

  • Service
    14
  • Value
    13
  • Shipping
    11
  • Returns
    10
  • Quality
    13

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
1
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No response from the company either as far as customer service.
How would you rate The Beauty Place?
Top Positive Review

“Great Customer Service Experience”

Joyce B.
1/25/22

I made a rookie mistake and looked at the reviews after I'd ordered from The Beauty Place. I was put off by the bad experiences people had had with shoddy products and the terrible customer service so I checked out the return policy and was pretty shocked by how non-customer friendly it is. I sent an email asking to cancel my order due to the return policy. It was a Saturday, so I expected a reply on Monday saying either, "Sorry, we already sent it," or "Sorry it's too late cancel." Instead, they did cancel my order and I got a full refund. Now I might have to change my bad opinion of them!

Top Critical Review

“Scam”

Keisha R.
8/1/23

Scam. Nowhere's do they tell you you're subscribing to pay $30 after a free trial or one day trial. Which they don't tell you is a trail and that you will be charged. Anyways with the purchase of your supposed one day trail, I didn't receive not a damn thing. You get nothing! STAY AWAY from these thieves! They are sneaky soulless snakes! Look for style info for free on Pinterest or Insta. Not from these scammers.

Reviews (58)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14)
Thumbnail of user katg117
3 reviews
0 helpful votes
February 28th, 2024

I'm being charged for nothing and have no recollection of signing up. I don't even wear makeup. Y'all

Tip for consumers:
Scam

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyc34
5 reviews
6 helpful votes
December 12th, 2016

When finishing my checkout I noticed a tube of hair product I had not selected. It was only. 99, but I didn't want it. When I tried to go back and remove it the site said I would lose all information entered. It appeared this was calculated to get the customer to just accept the small charge and move on. When I received the order the item was a sample size labeled "not for resale". I also had malware planted on my computer at the same time I was purchasing from them. Perhaps coincidence, but I place so few orders and only from secure sites, so I suspect it was their site.

Thumbnail of user keishmary612
1 review
0 helpful votes
August 1st, 2023

Scam. Nowhere's do they tell you you're subscribing to pay $30 after a free trial or one day trial. Which they don't tell you is a trail and that you will be charged. Anyways with the purchase of your supposed one day trail, I didn't receive not a damn thing. You get nothing! STAY AWAY from these thieves! They are sneaky soulless snakes! Look for style info for free on Pinterest or Insta. Not from these scammers.

Tip for consumers:
You get not one thing from them after purchase or after the trail you are supposedly paying for to begin with. They will NOT give refunds.

Products used:
They provided no service for money paid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maisumasarapeixoto
1 review
1 helpful vote
August 28th, 2023

It's bulls***! You pay only 0,99$, but you automatically subscribe to a plan and after 3 days you are charged 25$.
I did cancel on time, thank god. Also, when you try to get the refund they will not respond directly to what you asked.
If you paid with PayPal cancel the automatic payments right away, don't just cancel on your profile settings. It might not be enough.
Another thing is if you paid with PayPal, asked them the refund directly. Send them prints about the website, the reviews, explain exactly what happened. You are much more likely of getting the refund with them.

One last thing, the reviews from TrustPilot that they have on their website are all lies. I will upload two photos with the difference.

Products used:
None. It wasn't delivered. There is no product.

Service
Returns
Thumbnail of user maryn1380
1 review
0 helpful votes
June 9th, 2022
Verified purchase

Was sent product that would only be 1/8 used before expiration date. No exchanges/refunds!
Horrible customer service.

Tip for consumers:
NO RETURNS.

Products used:
Cosmetic only for a short time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristies90
1 review
0 helpful votes
February 13th, 2022

I have been using image skincare for years. I always order direct from manufacturer but found it cheap on their website, so I decided to give it a try. Their product gave me chemical burn all over my face. After speaking with someone who sells image skincqre in their medical spa, I learned that what I paid is less than her purchase price for resale. It is fake... I reached out to the beauty place and they offered a refund more than what I paid and also tried saying that image skincare has changed their "formula" which i found out is also not true. So bummed. Save your money and buy the real stuff.

Products used:
Skincare

Service
Value
Shipping
Returns
Quality
Thumbnail of user erikas242
1 review
0 helpful votes
June 24th, 2021

They claim that their skin medica tns serum is authentic, but they are not a registered retailer. When I got my bottle, some of the writing was etched off and it did not take even 1 pump for product to come out. The writing was also a bit off center. Customer service was also poor, when I called to complain, they said that they needed to inspect it before issuing a refund rather than refund upon receipt of the product like any other reputable company. Do not waste your money here. If you are going to spend the money for this product, go through a registered dealer so you know the product is legit.

Thumbnail of user annh575
1 review
3 helpful votes
January 12th, 2021

Stay away!. Any company that does not have their products' back and cannot take refunds is to be ignored. There are too many other options for buying quality beauty products without gambling your money.

Tip for consumers:
no one should buy from any company that does not refund....you are gambling your money

Products used:
PeterThomas Roth Green Relief, caused irritation

Service
Value
Shipping
Returns
Quality
Thumbnail of user ellynw4
2 reviews
0 helpful votes
March 17th, 2021

Ordered Obagi eye cream and product was defective, all dried out. It took an unusually long time and many calls & emails to get a refund.

Tip for consumers:
Buy elsewhere

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyceb324
1 review
0 helpful votes
January 25th, 2022
Verified purchase

I made a rookie mistake and looked at the reviews after I'd ordered from The Beauty Place. I was put off by the bad experiences people had had with shoddy products and the terrible customer service so I checked out the return policy and was pretty shocked by how non-customer friendly it is. I sent an email asking to cancel my order due to the return policy. It was a Saturday, so I expected a reply on Monday saying either, "Sorry, we already sent it," or "Sorry it's too late cancel." Instead, they did cancel my order and I got a full refund. Now I might have to change my bad opinion of them!

Tip for consumers:
Read refund policy carefully before you buy

Products used:
Elta MD tinted sunscreen

Thumbnail of user paulac955
1 review
0 helpful votes
June 18th, 2022

Marion is so amazing, caring and so passionate about all her clients especially me!
My skin is so amazing after my facials especially the new one she has!
And omg my eyebrows always look so amazing she is fantastic at shaping them!
A pleasure to to go and I always feel fantastic after seeing her!
Thanks Marion you're the best!

Tip for consumers:
Great eyebrows great facials

Products used:
Skincare eye cream liar eye cream

Service
Value
Quality
Thumbnail of user elenar127
1 review
0 helpful votes
June 2nd, 2021

DO NOT ORDER FROM THIS SITE. Ordered Obagi Nuderm Toner 2 and the product is completely different from the one I get at my dermatologist's office. Did it because it was half price. It was clear liquid with plastic chemical odor. It is supposed to be bluish and smell like rose water. Will try returning but from the other reviews, looks like I got what I paid for.

Tip for consumers:
Fake products...stay away from this site

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user mariafea
1 review
0 helpful votes
April 23rd, 2021

Life quotes page is such a wonderful seeing you a very brighter page. I am very thankful of this because i learn about this page. Thank you!

Tip for consumers:
definitely to this page

Products used:
Tshirt, bag, shoes etc.

Value
Quality
Thumbnail of user shalinia9
1 review
1 helpful vote
February 1st, 2021

The products which I have received are not properly sealed and packaged. I have reported the same to the customer service representative Emma. She tried very hard to make sense and the product which they delivered was genuine. And started arguing that I have thrown the product packages into the trash. Never had this kind of experience with a Customer Service representative. I have placed many similar items from other websites that are good and genuine and I was never disappointed. This was the first time I have placed my order from THEBEAUTYPLACE.COM which is absolutely fraud and fake. Please stay away from this website and do not waste your hard-earned money. If there was an option I could have given a zero-star to this Fake Website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cheryls1327
1 review
0 helpful votes
March 1st, 2022

I ordered several Vital C products-facial cleanser, repair cream, eye recovery gel, and intense repair cream. All came quickly and the same product as I purchase at the spa, but at a much better price. I will continue to order from here!

Tip for consumers:
Great value!

Products used:
Image Vital C

Service
Value
Shipping
Quality
Thumbnail of user tonia62
1 review
5 helpful votes
July 15th, 2019

The absolute worst. I placed an order and the next thing I know I get an e-mail canceling my order. I called and they said they attempted to call and e-mail many times an I never responded. I never got a call or e-mail! The lady on the phone was acting like it was my fault! She wouldn't do anything to compensate for the frustration just kept saying how I should have responded or know that something was wrong when I didn't get a shipping e-mail. SO RUDE

Thumbnail of user deannah154
1 review
1 helpful vote
May 20th, 2020

Slow shipping and NO RETURNS of products that are not brand new. However, I give them one point for their cordial customer service rep.

Thumbnail of user scarletb2
1 review
10 helpful votes
November 2nd, 2016

I ordered AveneAVENE HIGH PROTECTION TINTED COMPACT SPF 50 in beige.
The packaging was perfect and looked just like the product I purchased at my doctor's office. The product was not te same... it was very disappointing. When I contacted them, it took months to get anyone. Today I called and they had no record of my order. When I told them it was fake, they put me on hold and never came back. YOU GET WHAT YOU PAY FOR!

Thumbnail of user andreaw60
1 review
11 helpful votes
March 7th, 2017

I purchased from this company and never received it. No response from the company either as far as customer service. I was sadden by the reviews I saw that claimed the same thing. The only difference between me and the other people leaving the reviews is I'm not stopping until they are shut down.

Thumbnail of user jenniferr47
Jennifer R. – The Beauty Place Rep

Dear Valued Customer,

Thank you for contacting us regarding your order # 100*******. Please know that customer service is very important to us. We did received your message and replied on our following business day. Below is attached your email with the response that was sent to you. The tracking number for your order is: 9274... and you can track your package at ups.com this is the link. www.ups.com

Here you will see that your package was shipped out on 02/03/2017, and below this is the lastest update from UPS regarding your package., United States 02/07/2017 11:28 A.M. Post office attempted delivery, package is undeliverable as addressed.

Usually in this case UPS/USPS will return the package to the sender at which time we will contact you, but as you can see the package has not been returned to us and we have not received the package. We would really appreciate it if you would verify your shipping address and we will contact UPS regarding the status of your package. If the package can not delivered and once UPS/USPS returns the package to the sender we will completely refund you in the manner in which you paid for your order.

Thank you,
Jennifer

Thumbnail of user izzyb12
1 review
1 helpful vote
April 2nd, 2019

I recently started using this facial oil at night as part of my bedtime routine and its been simply amazing! The hydration it provides my skin makes it feel baby soft in the morning while reducing any redness Ive had to enhance a healthy much-desired glow. Totally worth the investment - just a few drops is needed at night this product will go a long way. 5 Stars- Hands down!

Thumbnail of user maryr111
1 review
23 helpful votes
October 6th, 2015

The skin ceuticals product I ordered arrived promptly. It is definitely fake. I compared the packaging and product with the one that I purchased full price at the doctor's office. Shame on me for not reading the reviews prior to ordering. Just trying to save $$$$. Bad decision.
Should be no stars but it won't submit without a star!

Thumbnail of user dianas96
Diana S.
1 review
5 helpful votes
October 13th, 2016

I will never shop here again. I ordered the Jane Iredale Purebrow brow gel and used it twice. Both times my skin broke out with an allergic reaction--bumps and itching. I called about returning the item, and was told that even though it's not in their written policy, I should not have ordered something I had not used before, and that any opened items are non-returnable. What kind of a customer policy is that? How will you know if it works if you don't try it?

Thumbnail of user laurap531
1 review
0 helpful votes
April 19th, 2020

Tried The Beauty Place for the first time after seeing they carried Glo Skin Beauty products for half the price that I had seen elsewhere. I was even more pleasantly surprised to get delivery of said product within mere days, even during the coronavirus epidemic! It was well packaged, and a few samples of sunblock had been sent with it as a thank-you.

Thumbnail of user cr2908
1 review
8 helpful votes
September 19th, 2016

I ordered Perricone MD eyelid serum & they sent me an empty bottle. Customer Service claims this isn't possible bc they weigh all shipments. Do NOT buy anything fr these scammers EVER! I want to rate them zero!

Thumbnail of user firstl2
1 review
11 helpful votes
May 8th, 2016

SkinCeuticals serum, did not come in a box, bottle was not filled to top, smelled like bleach on finger after 12 hrs, 2 soap washes and a salt scrub. Smell on finger (after applying) feels itchy and tight like after a day at the pool. The bleach smell would not go away. Product clearly fake. This site should be shut down.

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Company Representative

Thumbnail of user jenniferr47
Jennifer R.
Typically does not respond to reviews

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