The Beauty Place has a rating of 2.14 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Beauty Place most frequently mention customer service problems. The Beauty Place ranks 789th among Cosmetics sites.
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I made a rookie mistake and looked at the reviews after I'd ordered from The Beauty Place. I was put off by the bad experiences people had had with shoddy products and the terrible customer service so I checked out the return policy and was pretty shocked by how non-customer friendly it is. I sent an email asking to cancel my order due to the return policy. It was a Saturday, so I expected a reply on Monday saying either, "Sorry, we already sent it," or "Sorry it's too late cancel." Instead, they did cancel my order and I got a full refund. Now I might have to change my bad opinion of them!
Scam. Nowhere's do they tell you you're subscribing to pay $30 after a free trial or one day trial. Which they don't tell you is a trail and that you will be charged. Anyways with the purchase of your supposed one day trail, I didn't receive not a damn thing. You get nothing! STAY AWAY from these thieves! They are sneaky soulless snakes! Look for style info for free on Pinterest or Insta. Not from these scammers.
When finishing my checkout I noticed a tube of hair product I had not selected. It was only. 99, but I didn't want it. When I tried to go back and remove it the site said I would lose all information entered. It appeared this was calculated to get the customer to just accept the small charge and move on. When I received the order the item was a sample size labeled "not for resale". I also had malware planted on my computer at the same time I was purchasing from them. Perhaps coincidence, but I place so few orders and only from secure sites, so I suspect it was their site.
Scam. Nowhere's do they tell you you're subscribing to pay $30 after a free trial or one day trial. Which they don't tell you is a trail and that you will be charged. Anyways with the purchase of your supposed one day trail, I didn't receive not a damn thing. You get nothing! STAY AWAY from these thieves! They are sneaky soulless snakes! Look for style info for free on Pinterest or Insta. Not from these scammers.
Tip for consumers:
You get not one thing from them after purchase or after the trail you are supposedly paying for to begin with. They will NOT give refunds.
Products used:
They provided no service for money paid.
It's bulls***! You pay only 0,99$, but you automatically subscribe to a plan and after 3 days you are charged 25$.
I did cancel on time, thank god. Also, when you try to get the refund they will not respond directly to what you asked.
If you paid with PayPal cancel the automatic payments right away, don't just cancel on your profile settings. It might not be enough.
Another thing is if you paid with PayPal, asked them the refund directly. Send them prints about the website, the reviews, explain exactly what happened. You are much more likely of getting the refund with them.
One last thing, the reviews from TrustPilot that they have on their website are all lies. I will upload two photos with the difference.
Products used:
None. It wasn't delivered. There is no product.
Was sent product that would only be 1/8 used before expiration date. No exchanges/refunds!
Horrible customer service.
Tip for consumers:
NO RETURNS.
Products used:
Cosmetic only for a short time.
I have been using image skincare for years. I always order direct from manufacturer but found it cheap on their website, so I decided to give it a try. Their product gave me chemical burn all over my face. After speaking with someone who sells image skincqre in their medical spa, I learned that what I paid is less than her purchase price for resale. It is fake... I reached out to the beauty place and they offered a refund more than what I paid and also tried saying that image skincare has changed their "formula" which i found out is also not true. So bummed. Save your money and buy the real stuff.
Products used:
Skincare
They claim that their skin medica tns serum is authentic, but they are not a registered retailer. When I got my bottle, some of the writing was etched off and it did not take even 1 pump for product to come out. The writing was also a bit off center. Customer service was also poor, when I called to complain, they said that they needed to inspect it before issuing a refund rather than refund upon receipt of the product like any other reputable company. Do not waste your money here. If you are going to spend the money for this product, go through a registered dealer so you know the product is legit.
Stay away!. Any company that does not have their products' back and cannot take refunds is to be ignored. There are too many other options for buying quality beauty products without gambling your money.
Tip for consumers:
no one should buy from any company that does not refund....you are gambling your money
Products used:
PeterThomas Roth Green Relief, caused irritation
Ordered Obagi eye cream and product was defective, all dried out. It took an unusually long time and many calls & emails to get a refund.
Tip for consumers:
Buy elsewhere
Products used:
None
I made a rookie mistake and looked at the reviews after I'd ordered from The Beauty Place. I was put off by the bad experiences people had had with shoddy products and the terrible customer service so I checked out the return policy and was pretty shocked by how non-customer friendly it is. I sent an email asking to cancel my order due to the return policy. It was a Saturday, so I expected a reply on Monday saying either, "Sorry, we already sent it," or "Sorry it's too late cancel." Instead, they did cancel my order and I got a full refund. Now I might have to change my bad opinion of them!
Tip for consumers:
Read refund policy carefully before you buy
Products used:
Elta MD tinted sunscreen
Marion is so amazing, caring and so passionate about all her clients especially me!
My skin is so amazing after my facials especially the new one she has!
And omg my eyebrows always look so amazing she is fantastic at shaping them!
A pleasure to to go and I always feel fantastic after seeing her!
Thanks Marion you're the best!
Tip for consumers:
Great eyebrows great facials
Products used:
Skincare eye cream liar eye cream
DO NOT ORDER FROM THIS SITE. Ordered Obagi Nuderm Toner 2 and the product is completely different from the one I get at my dermatologist's office. Did it because it was half price. It was clear liquid with plastic chemical odor. It is supposed to be bluish and smell like rose water. Will try returning but from the other reviews, looks like I got what I paid for.
Tip for consumers:
Fake products...stay away from this site
Products used:
None
Life quotes page is such a wonderful seeing you a very brighter page. I am very thankful of this because i learn about this page. Thank you!
Tip for consumers:
definitely to this page
Products used:
Tshirt, bag, shoes etc.
The products which I have received are not properly sealed and packaged. I have reported the same to the customer service representative Emma. She tried very hard to make sense and the product which they delivered was genuine. And started arguing that I have thrown the product packages into the trash. Never had this kind of experience with a Customer Service representative. I have placed many similar items from other websites that are good and genuine and I was never disappointed. This was the first time I have placed my order from THEBEAUTYPLACE.COM which is absolutely fraud and fake. Please stay away from this website and do not waste your hard-earned money. If there was an option I could have given a zero-star to this Fake Website.
I ordered several Vital C products-facial cleanser, repair cream, eye recovery gel, and intense repair cream. All came quickly and the same product as I purchase at the spa, but at a much better price. I will continue to order from here!
Tip for consumers:
Great value!
Products used:
Image Vital C
The absolute worst. I placed an order and the next thing I know I get an e-mail canceling my order. I called and they said they attempted to call and e-mail many times an I never responded. I never got a call or e-mail! The lady on the phone was acting like it was my fault! She wouldn't do anything to compensate for the frustration just kept saying how I should have responded or know that something was wrong when I didn't get a shipping e-mail. SO RUDE
Slow shipping and NO RETURNS of products that are not brand new. However, I give them one point for their cordial customer service rep.
I ordered AveneAVENE HIGH PROTECTION TINTED COMPACT SPF 50 in beige.
The packaging was perfect and looked just like the product I purchased at my doctor's office. The product was not te same... it was very disappointing. When I contacted them, it took months to get anyone. Today I called and they had no record of my order. When I told them it was fake, they put me on hold and never came back. YOU GET WHAT YOU PAY FOR!
I purchased from this company and never received it. No response from the company either as far as customer service. I was sadden by the reviews I saw that claimed the same thing. The only difference between me and the other people leaving the reviews is I'm not stopping until they are shut down.
I recently started using this facial oil at night as part of my bedtime routine and its been simply amazing! The hydration it provides my skin makes it feel baby soft in the morning while reducing any redness Ive had to enhance a healthy much-desired glow. Totally worth the investment - just a few drops is needed at night this product will go a long way. 5 Stars- Hands down!
The skin ceuticals product I ordered arrived promptly. It is definitely fake. I compared the packaging and product with the one that I purchased full price at the doctor's office. Shame on me for not reading the reviews prior to ordering. Just trying to save $$$$. Bad decision.
Should be no stars but it won't submit without a star!
I will never shop here again. I ordered the Jane Iredale Purebrow brow gel and used it twice. Both times my skin broke out with an allergic reaction--bumps and itching. I called about returning the item, and was told that even though it's not in their written policy, I should not have ordered something I had not used before, and that any opened items are non-returnable. What kind of a customer policy is that? How will you know if it works if you don't try it?
Tried The Beauty Place for the first time after seeing they carried Glo Skin Beauty products for half the price that I had seen elsewhere. I was even more pleasantly surprised to get delivery of said product within mere days, even during the coronavirus epidemic! It was well packaged, and a few samples of sunblock had been sent with it as a thank-you.
I ordered Perricone MD eyelid serum & they sent me an empty bottle. Customer Service claims this isn't possible bc they weigh all shipments. Do NOT buy anything fr these scammers EVER! I want to rate them zero!
SkinCeuticals serum, did not come in a box, bottle was not filled to top, smelled like bleach on finger after 12 hrs, 2 soap washes and a salt scrub. Smell on finger (after applying) feels itchy and tight like after a day at the pool. The bleach smell would not go away. Product clearly fake. This site should be shut down.
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Dear Valued Customer,
Thank you for contacting us regarding your order # 100*******. Please know that customer service is very important to us. We did received your message and replied on our following business day. Below is attached your email with the response that was sent to you. The tracking number for your order is: 9274... and you can track your package at ups.com this is the link. www.ups.com
Here you will see that your package was shipped out on 02/03/2017, and below this is the lastest update from UPS regarding your package., United States 02/07/2017 11:28 A.M. Post office attempted delivery, package is undeliverable as addressed.
Usually in this case UPS/USPS will return the package to the sender at which time we will contact you, but as you can see the package has not been returned to us and we have not received the package. We would really appreciate it if you would verify your shipping address and we will contact UPS regarding the status of your package. If the package can not delivered and once UPS/USPS returns the package to the sender we will completely refund you in the manner in which you paid for your order.
Thank you,
Jennifer