More questions about TheBeautyPlace

Hi, I just bought my first item, the SkinCeuticals C E Ferulic 1 oz and it does smell quite odd. Is that normal? I have been emailing & calling them, getting no response. My package hasn't been sent out yet, says it still processing. I need someone to contact me. If you are not licensed to sell some of the brands, how can you sell them? Where do you get them? Why must products be unopened in order to receive a refund? That seems unfair. I do not understand your return policy, which requires that the product must be unopened in order to qualify for refund. Please explain. Is The Beauty Place an active business. No response when I tried to go onto their website. yes are your products authentic and are you licensed to sell Skinceuticals? also if I were to make a purchase, how could I find out what the expiration date is on the product I read the reviews and being as I am not familiar with the product I purchased; I'd like to be certain that the product PCA pigment gel is a genuine product. Are your products refundable? When am I going to receive my order, I placed it weeks ago and received an email saying it shipped, but did not receive a tracking number. My order # is 100056266

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