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I was very apprehensive placing my order after reading all the bad reviews. I went ahead anyway because the only other serious custom competitor uses vinyl which isn't great for furniture. I don't doubt others have had problems, but just want to add that mine came out perfectly.
Products used:
furniture cover
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Coverstore has a rating of 2.08 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coverstore most frequently mention customer service problems. Coverstore ranks 204th among Home & Garden Other sites.
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I was very apprehensive placing my order after reading all the bad reviews. I went ahead anyway because the only other serious custom competitor uses vinyl which isn't great for furniture. I don't doubt others have had problems, but just want to add that mine came out perfectly.
Model: BlockTite Prime Item #: S35.GY7 Price: $121.99 (discounted from $141.99) Three wafer thin layers of purportedly unique weather defeating technology. In moderate southern California weather, little rain, and indirect sunlight, this car cover began disintegrating and tearing in four months. Terrible quality!
Model: BlockTite Prime
Item #: S35.GY7
Price: $121.99 (discounted from $141.99)
Three wafer thin layers of purportedly unique weather defeating technology.
In moderate southern California weather, little rain, and indirect sunlight, this car cover began disintegrating and tearing in four months.
Terrible quality!
Products used:
Car cover
Waiting in a refund now 10 weeks- no one answered phone - sent 4 emails- covers did not fit as I sent them pics of furniture w size. Returned as they requested- was told refund in 14 days.
I was very apprehensive placing my order after reading all the bad reviews. I went ahead anyway because the only other serious custom competitor uses vinyl which isn't great for furniture. I don't doubt others have had problems, but just want to add that mine came out perfectly.
Products used:
furniture cover
I ordered a TV cover on June 17th. Still says in transit on fed ex website as of this writing on June 27th. Amazon gets my packages to me in a day or two. I have since ordered a new cover from Amazon. I have sent 2 emails to the company and get no help in return. I'm done with this company. Should have read the numerous reviews before I ordered. Terrible customer service. This will definitely be my last purchase assuming this one ever shows up. Do better Cover Store.
Unfortunately, this is outside our control. Your package is moving through the carrier's network and is scheduled to deliver this Wednesday. It has had scans showing progress each day since our last conversation. We greatly apologize it's arriving after the estimated delivery date. If you are able to reject the shipment and have it returned to the sender, we will fully refund you once we've received it back. We've also sent a complimentary return with a label in case you are not able to reject it. Instructions will come in a separate email.
Please note that it can take up to 14 business days for us to finalize your return from the day we receive the item back. As soon as it’s completed, we will send you an email confirmation with a refund amount.
I ordered a cover for my outdoor furniture which I never received! I know when I ordered it - I put my house address correctly on the order, but when I went to see why I did not receive it, the house # was missing. I did not receive the order, but they still want to charge me for it. Terrible customer service -
Very upset with the fact that I open up a package to see if it fits my table and chairs and because it is over 30 days past the order I can't return for any amount of refund! I like the cover store products but this policy absolutely STINKS. Guess I should have read more reviews on them before purchasing again.
Ordered custom size cover for patio heater. Ordered charcoal, received grey, too big, cheap material from China. Called and asked to return and get black, as in black. Customer service said that was what I ordered. Color on website was not even close to what was delivered. No bueno, no returns on custom size order. $80 buck over the dam. Would not order from them again
Thank you for your comment. The photo indicates the Charcoal color was sent and yes, custom items are non-returnable. If you are looking for higher-quality fabric, we would suggest our Ultima or Prestige collection. We do offer complimentary swatches on our site so consumers may experience the fabrics and colors in person prior to ordering.
Coverstore was founded in the USA and continues to proudly be an American company. Product development, merchandising, marketing, technology, customer care, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. Our products are made at our wholly-owned and managed manufacturing center in Asia, and we’re delighted to provide our customers with high-quality products produced in a state-of-the-art facility. Our team is here to make our products better in form and function and always strive to deliver the best products possible at a fair price to our customers.
We respect and understand your position and appreciate you taking the time to send us your feedback. We hope for the opportunity to earn your business again in the future.
Nice website but if you have any reason to return an item, even one sent to you by mistake, get ready for lots of frustration. The customer service people are ill trained and the process for return is nasty.
They deserve the lousy scores that show up for the last two years.
Don't buy here! If you have a problem good luck. Customer Service is non existent!
My car cover hold downs ripped off, all I want is an exchange. Forget about it, no one will ever contact you.
You have been warned!
Tip for consumers:
Buy elsewhere!!!
Products used:
Car Cover
I bought an item for $115 and wanted to return to exchange. They do NOT pay for a return label. It cost me $86 dollars to return the stupid thing. I will not be placing an order with these SOBs again!
Hi Mareli, we offer two return options on our site. A self-ship option and a pre-paid return service for US customers which averages between $10-$13. It seems you opted for self-ship when your return was created.
Even using there fitment chart don't be surprised if your car cover doesn't fit well, my cover for our Toyota Tacoma won't cover the entire front and comes up or off at the least bit of wind.
Tip for consumers:
don't buy what you can't see.
Products used:
car cover
This is the second outside tv cover I've bought from this store. The first has covered a pool house tv for years and is going strong. This new one will cover a cabin cruiser tv. The customer service is exceptional. I contacted site online with questions and received an answer right away. Ordered the product, spoke to Alan on the phone about delivery timelines and he managed next day delivery. Don't waste time shopping around elsewhere.
Stay far away. We bought covers that did not fit and company refused to offer a refund or replace them.
Tip for consumers:
I did not do my due diligence and look at all the terrible reviews. I received faulty products and lost my money. Completely the companies fault and I was the victim. Taking Cover Store to small claims court
Products used:
Bought a cover for our firepit, couch and outdoor kitchen
The customer had worked with a designer in their area who assisted in obtaining their measurements to order Custom Covers for multiple items. We were made aware that one of the items did not fit properly. Since the customer paid the designer directly and not Coverstore, these types of situations are typically handled by that party and we advised the customer to contact them directly. It seems they came up empty-handed with their efforts to resolve with the designer so they left us a negative review. The review caught our attention and we reached out wanting to learn where the issue may have been. The designer captured the initial dimensions provided by the customer via a Facetime call. Regardless of where the error was had (if the incorrect measurements were given or the designer made an error), we requested the customer remeasure with some guidance and advised we would replace the cover as a courtesy. The new dimensions provided were different than what was initially ordered and after talking it through, the CX was certain these were accurate.
After the courtesy replacement was made, the customer contacted us again. They indicated the replacement cover fits perfectly, however, due to weather conditions in their area, the cover had now blown away. Although adverse weather is out of our control and we do not replace covers when this happens, we made additional efforts to offer a replacement with a substantial discount. The customer was still dissatisfied with the outcome and posted multiple reviews.
If I had known their products were manufactured in China sweat shops, I would NOT have ordered. They should have disclosed this information during the order process. When are American companies going to realize, we'd rather pay a little more to avoid "Made in China"!
We wish it was simple to just raise prices and make products here. Cost of labor is only one obstacle when it comes to making something domestically, and cost of labor can be somewhat offset by taking advantage of the efficiencies that come with making things locally. The real reason it’s so hard to manufacture in America is that there’s no infrastructure to produce things here. I'm sure that 90%+ of the items in our household are manufactured overseas. We will never fully avoid items being produced elsewhere. Thanks for your feedback.
Just purchased a PWC cover. From sourcing the details, through ordering and delivery/tracking process I was very pleased. Fitting info was thorough and complete. Product delivered early and exceeded my quality and feature expectations. Strongly recommend this organization for PWC/Seadoo covers. Thank you.
Tip for consumers:
Trust the sizing tool. They nailed it for my order. Painless process start to finish.
Products used:
PWC Cover.
I bought several table and tv covers for years ago for furniture that is always under my covered patio. Within three years all of the drawstring cords had disintegrated. When I called service they said they were aware of the problem but instead of sending me new cords their solution was for me to buy all new covers. I have several covers from Treasure Garden that are over 15 years old and still holding up fine. Future purchases will certainly not be from the Cover Store!
Our cover is for a Weber grill with island surround. It arrived much earlier than quoted, fit perfectly, looks great and appears to be high quality! Thank you!
I ordered a custom cover. Their web site says that this is a family owned business in TX and the products are made there. NOT TRUE. My cover was a standard size and the tag says Made in CHINA. If I knew this I would never have ordered it. They said I can't return it. Liars, DO NOT BUY FROM THEM!
Tip for consumers:
Stay away. This is made in China not US as they state. No refund.
Products used:
Appliance cover
Hi there and thanks for your review. We do not advertise anywhere that our products are made stateside. We are a vertically integrated, direct-to-consumer brand. Our products (with the exception of custom vehicle covers manufactured by Covercraft) are produced in our world-class factory based in China. We control all materials and processes from start to finish and then ship to our offices/distribution center here in Texas. The statement of misleading buyers on the country of origin is inaccurate.
I rarely write reviews, but I'm extremely impressed with the quality of my custom cover (Elite in khaki) as well as the ease of putting the cover on/off. It took a few weeks to receive my cover, but again it was a custom size. I highly recommend.
Products used:
Elite custom cover
Purchased covers for outside furniture, the couch cover was ripped, to get replacement you have to submit more information than you would think, not worth the money or time, don't buy from this company
Thank you for your comment. Our Warranty Claim process is automated and the submission requires three simple steps. We respect and understand your position and appreciate you taking the time to send us your feedback. We hope for the opportunity to earn your business again in the future.
https://www.the-cover-store.com/warranty-info
DO NOT BUY FROM HERE! Horrible company and horrible customer service! I purchased a cover for my BBQ, and it ripped not even 3 weeks later after putting it on. I put it on one time and rolled it under the garage. This was in October, not even into the windy and cold winter days. I received the product Oct 7, out it on the next weekend. I tried to request a return / refund and they wouldn't make a 10 day exception to their 30 day return policy. Only a store credit. Why would I want a store credit to buy another product that doesn't work? What a scam!
This company should be ashamed of themselves and for not standing by their product for even a month and not refunding it. I can't believe how unethical and unprofessional the customer service was when I called. I'm truly and utterly appalled. Hard earned money down the drain. Shameful!
Do not buy these poor quality bbq covers. Save the headache and money and buy a higher quality cover elsewhere that will last at least more than a month!
My patio sofa cover ripped so I called the Coverstore and they said it was under warranty. I sent in pictures with all of the information and thought like most companies they would say they can't honor a replacement. But within 24 hours they honored my claim and within 5 days I had a new cover!
I absolutely love this company, they stand behind their product which is rare these days and they also make the ONLY furniture cover I have ever found that actually keeps the cushions dry!
Thank you for a great experience!
I will continue to support the coverstore
Great customer service
The Cover Store made a custom firepit cover for me. They did not make the cover to the required diameter and they now refuse to make a new cover, that is the correct size, at no additional cost. This is clearly their mistake but their ongoing refusal to acknowledge the manufacturing error and, then make it right, should be a warning to anyone in the market for a custom cover.
Products used:
Custom fire pit cover
I am a fan of coverstore and love their cover mate chair covers because so far, they have stood up to the test of time. Because of the chair covers, I decided to purchase a car cover, thinking I will get the same value but boy was I wrong. I live in Los Angeles and we do not have extreme weather so I am thinking that this cover will last at least 5 years. Within 8 months I stated to see breakdown of the cover and waiting another month it became porous and started to leak, then fell apart. I contacted cover store and they replaced the cover. Today I washed my car and when I was about to put the replaced cover back on my car and it completely fell apart with dust and pieces flying everywhere. It felt like they used paper to make this cover. I am so disappointed with the product that it needed to get a 0 RATING, as they should remove this product from circulation. I have a cover that my fiancé bought for my Prius and it is in excellent shape. The chair covers are A+ but car Zero-. They did replace this product 8 months ago and it has failed again. Frustrated
Products used:
Chair covers were strong and lived up to the expectations. The car cover did not. Covermate has a reputable business but I can't say for the car cover. Now I have to buy one again.
We apologize for the frustration and disappointment you have experienced with our BLOCKTITE car cover. We strive to provide high-quality products that meet our customers' expectations, and it is disheartening to hear about the issues you encountered. The car cover you purchased is designed for INDOOR USE and is not suitable for the specific conditions in Los Angeles. While it is intended to provide protection, it may not be as durable as our outdoor-grade car covers. We previously offered an option to upgrade to one of our higher-grade car covers that are specifically designed to withstand outdoor elements and offer enhanced durability. These covers are better suited for locations like Los Angeles and can provide the long-lasting protection you are looking for. Please submit a new warranty claim and we will assist you.
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Coverstore's industry-leading selection of weatherproof outdoor patio furniture covers, grill covers, outdoor TV covers, and car covers provide durable, year-round protection for your outdoor living space. Plus, an extensive selection of indoor storage & organization products means that your valuables can stay clean and protected inside & out all year long. Shop Coverstore.com to protect what you love.
At Coverstore, our mission is to protect what you love. We are passionate about creating the highest quality cover, storage, and organization solutions for your everyday needs.
Since making Carrollton, Texas our home over a decade ago, we have grown from a small family business into an industry leader in product excellence.
Hi Gio! We are sorry to hear of the issue with your cover. Please submit a warranty claim on our website so that we may be able to provide a replacement or a credit towards a higher-grade fabric. https://www.the-cover-store.com/warranty-info