• TemplateMonster

2022 SITEJABBER AWARD

TemplateMonster

Overview

TemplateMonster has a rating of 4.34 stars from 1,680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TemplateMonster most frequently mention customer service, great support, and pre sales. TemplateMonster ranks 1st among Graphic Design sites.

  • Service
    123
  • Value
    109
  • Shipping
    54
  • Returns
    53
  • Quality
    101
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
35
See all photos

What reviewers want you to know

Positive highlights

  • Chat with Sandy, she was very willing to help me find the right template for my fitness website.
  • I am happy whit the support team in chat, all attention was good, i have now my services working and I recomended.
  • 2022 Customer Choice Winner

Critical highlights

  • I purchased a template that was defective from Template Monster.
  • What Customer service?, the voicemail is full and no one picks up.
How would you rate TemplateMonster?
Top Positive Review

“Responsible Customer Service”

Fazal R.
2/8/23

How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue. Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson

Top Critical Review

“Worst experience ever. Just do not consider”

Jackline N.
7/2/22

I paid for the all-inclusive web development package in February. It's now July and I don't have a website. I provided the content and it was just a cut and paste. No professionalism in placement. No edits. The website is plain white despite sharing the mood board colors. My home page reads " welcome to Turista" which is the name of the WordPress Template. Photos were posted even with the instructions I shared on their captioning. Total waste of money and time. I can't get my business licensed without a website. This is a whole disaster.

Reviews (1,680)

Rating

Timeframe

Other

Reviews that mention popular keywords

template monster (166) right template (30) support team (39) customer support (45) customer service (175)
Thumbnail of user jacklinen1
1 review
1 helpful vote
July 2nd, 2022

I paid for the all-inclusive web development package in February. It's now July and I don't have a website. I provided the content and it was just a cut and paste. No professionalism in placement. No edits. The website is plain white despite sharing the mood board colors. My home page reads " welcome to Turista" which is the name of the WordPress Template. Photos were posted even with the instructions I shared on their captioning. Total waste of money and time. I can't get my business licensed without a website. This is a whole disaster.

Tip for consumers:
Do not purchase. Waste of time and money

Products used:
Bought an all-inclusive Website development package in February. Till now, website isnt complete

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We're really sorry that our service failed to meet your expectations. Please, provide a full list of changes you'd like to have on your website and we would be more than happy to create a website of your dreams and wishes. We'll do our best to make your further experience better.

Thumbnail of user jarrodg25
1 review
2 helpful votes
May 18th, 2022
Verified purchase

Absolute worst experience I have ever had. Support is useless, I dealt with a online ticket consultant named * who is probably the most incompetent person I have ever met.

Theme doesn't work, service is terrible and no on replies to emails.

Think twice before using this company.

*redacted by admin

Tip for consumers:
Please dont use it.

Products used:
None

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We are deeply saddened by your comments on your experience with our company, as we do our best to keep customers happy. Our Customer Care manager has already gotten in touch with you with the most suitable solution. Please, check your spam or junk folder if you did not receive his Email.

Thumbnail of user harryc76
1 review
0 helpful votes
January 15th, 2018

I chatted with Becky, a chat line support operator. She was extremely helpful in finding a WP CMS template ands the plugins that I needed to get my website going.

Thumbnail of user jennib68
1 review
3 helpful votes
May 10th, 2022
Verified purchase

Total scam. Product delivered is not as advertised. I confirmed access to features, IN WRITING - before purchasing and was told after purchasing that it was considered an up charge. "Support" tells you to contact the author of the template. I was literally spoken down to and told I the problem was I wasn't capable enough to handle their product, which was advertised for "newbies."

Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We're really sorry to hear about your experience on this occasion. According to our database, the product was delivered to you on time, defects free and fully functional. Our Customer Care manager has already gotten in touch with you with the most suitable solution. We apologize for any inconvenience this situation might have caused you and we look forward to cooperating with you.

Thumbnail of user toulonnen
1 review
0 helpful votes
March 19th, 2019

Caroline Walker did an excellent job in assisting me in choosing a website template for my business. She effectively asked the right questions and provided answers. She listened effectively. Very professional. Thank you for your assistance. Very satisfied with the information I was given.

Thumbnail of user shannonf116
1 review
0 helpful votes
December 16th, 2019

Jace was very helpful even when my battery died. I had alot of questions on e commerce. Looking forward to seeing if this will work for us.

Thumbnail of user carolynb657
1 review
2 helpful votes
October 22nd, 2020

Never again. I bought one of the themes on their site but it ended up never being updated.
Not even once! Very frustrating.

Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We always keep our templates posted with the latest developments and follow the trends of web technology. Make sure to check the updates in your personal TemplateMonster account (Download Section).

Thumbnail of user jossephl
1 review
0 helpful votes
October 21st, 2019

I have had all the information I needed, all my question were answered. Though I still thing they should have a telephone, for me its more easier to call than to email.

Thumbnail of user fazalr6
1 review
1 helpful vote
February 8th, 2023

How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue.

Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson

Tip for consumers:
Be human

Products used:
Digital products

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

Thank you for your feedback! We appreciate all feedback that helps us to improve your support experience.

Thumbnail of user verenae1
1 review
3 helpful votes
January 13th, 2022

I am very disappointed with TemplateMonster. I ordered a template. Unfortunately the template didn't work properly and I wanted my money back. I submitted the application within 2 hours after the purchase! There is no way to test the template beforehand. So you only know after buying it. No courtesy from TemplateMonster... won't let me cancel the purchase and the money is gone.

Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We're really sorry that you've encountered such issues and apologize for any inconvenience. Our Customer Care manager has already gotten in touch with you with the most suitable solution. Please, check your spam or junk folder if you did not receive his Email.

Thumbnail of user felixm117
1 review
0 helpful votes
June 15th, 2021

First I would like to thanks the support team, you guys make my journey a great experience.
Your professionalism and first class service make return to your page for what ever idea comes to mind. Thanks to you any project big or small seems so easy specially when time comes into play. I would like to thank Alex Benson for keeping me updated at all times and for answering all my questions and the excellent service provided. But wait, we are not done just yet. I will continue using your services and I highly recommend your business.

Thumbnail of user bennetteb
1 review
4 helpful votes
May 19th, 2017

The template I purchased was very nice, as well as the initial contact. Once I "PAID" and connected with my "Project Manager" Rose, it was down hill. She failed to follow my multiple emails regarding my so called "Ready-To-Go" site. She pretty much told me she was not doing six pages, which I never asked her to do. But, keep in mind, it was a Ready-To-Go site. Initially I was told that they would complete the pages per my request. Moving forward, she left all foreign language on the site and my site was published. Don't know why, but I went to check because there were many and I might add, MANY errors with this project. Oops, my site was live with a language I had no idea and pages left unmanaged.

The more I would let Rose know that my project was not correct, she would ask me to send her my request, AGAIN.! So, I would do just that and resend. Bottom line my site was never completed. I was going to pay someone else to just right the wrong of Template Monster, but thought it would be best to let them fix there mistakes. They charged me another fee to complete my READY-To-Go" site. I paid it and figured be done with it once my site was correct. The person who worked my site the second time around was great, I even wanted to tip him for his commitment to service (the offer was never excepted). Bottom line, I would not use them again. There are many other companies out there building Ready-To-Go sites and relationships who will be getting my business in the future.

The lack of communication between client and project managers minimal, sometimes making it difficult to provide quality service. It would benefit all if the project managers can be human, like asking questions from their expertise in order to fulfill the need of the client the first time. Share the errors they see, etc. I trusted Template Monster to do my site because I saw how creative and nice their site was to attract me and many others and trusted they would do right by me as a consumer.

Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

Hello Bennette,

Thank you for your feedback. Please accept our apologies for any inconveniences. According to our data, you were in touch
With your project manager in the ticket JER-682-97232 and it seems everything was fine.
Feel free to reopen that ticket if any further assistance is required. Your project manager will be more than glad to assist you!
Just note that any changes will be made only within the service you have purchased. Any additional changes
Should be paid separately. In case you need our assistance in any additional customization, feel free to contact our 24/7 free support.
Our technical specialists will do their best to help you - http://chat.template-help.com/

Best regards,
TemplateMonster

Thumbnail of user o.halapova
1 review
2 helpful votes
May 29th, 2023

I have bought a WordPress Theme with Classic Website Customization Service for a total of $221. I got my website in 14 days. Recommend that you describe your request in the best possible way in order to get a result in a reasonable amount of time.

Products used:
website template + customization service

Service
Value
Shipping
Quality
Thumbnail of user johno698
2 reviews
12 helpful votes
December 28th, 2022
Verified purchase

They scammed me and then fought my CC charge back. No one responds and I am out $40. Beware these guys are not a legit business.

Tip for consumers:
Do not waste your money

Products used:
Never got the product

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

Unfortunately, we were unable to identify you. Please, make sure that your review has been addressed to the right company or get back to us with the valid Reference Number / E-Mail address for further investigation. UPD: Why would anyone from our buyers hide his reference details from us? It sounds like your review has been paid.

Thumbnail of user bradj33
1 review
0 helpful votes
May 6th, 2017

I have bought many templates from this website. They are neat and professionally written. But, when you pay 75$ for a templates (other seller offer less), everything should be perfect in it. In my last purchase, the html template contained 7 pages but the header, menu, and footer could have been incorporated by php such that the designer does not have to modify 7 html files just to change something in the menu/header/footer. That is just easy but by addressing these small issues, these templates can be even more perfect!

Thumbnail of user tiquec
1 review
0 helpful votes
February 3rd, 2017

Website box has everything an agent needs to dominate in their business! From crm to property codes, to drip campaigns and more! Thank you!

Thumbnail of user nosai
1 review
0 helpful votes
October 4th, 2018

Nice and beautiful templates. Operator was very helpful and knowledgeable about my requirements and gave me suitable options.

Thumbnail of user vvo1
1 review
3 helpful votes
January 21st, 2022

Very waste time on purchasing here. They doesn't implement OTP on the payment stage and request credit card photo from the clients, that's ridiculous! You need to communicate to online agent and email, waste 30 mins to complete the order.

Service
Value
Shipping
Returns
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We always strive to provide a safe and enjoyable shopping experience for all our customers. Due to the significant increases in credit card fraud, certain payments indeed have to be authorized and verified by a live person. We also use phone number verification to eliminate card fraud. We are really making great efforts for your own safety.

Thumbnail of user philipl105
1 review
1 helpful vote
September 26th, 2019

Have ordered several shoes. And so far not a single problem. Will order more and more. If you want a quality product and can be thorough reading reviews before purchasing, hesimple will be your new best friend.

Thumbnail of user loviec1
1 review
1 helpful vote
September 21st, 2021
Verified purchase

I signed up for their ONE subscription over a year ago without signing on for auto-renewal. When the subscription ended, I did not want to renew because it was a nightmare - with their sales team promising what their tech team can't deliver. However, without pre-approval, they charged my card again for another year's subscription, and refused to give me the full refund which I have been demanding for this past 3 months, despite my not having used the subscription. I have been dealing with a Daniel Dawson who claims to be the boss, but does not bother to read his e-mails carefully, but parrots the company's "no refund" policy over and over again. Pity there is no negative star rating!

Tip for consumers:
Do not sign up for ONE until you read all the fine print.

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user gauravk37
1 review
0 helpful votes
May 23rd, 2019

Had a great chat with lots of information included. Very satisfied with the information provided by Sandy.

Thumbnail of user denisb92
1 review
0 helpful votes
January 17th, 2019

Легко, доступно, понятно. Мне всё очень понравилось.
Спасибо.
-----------------------------------------------------------------------------------

Thumbnail of user mc1053
1 review
0 helpful votes
May 19th, 2021

Highly recommend. My web designer was Andrew Evans, and he did EVERYTHING that I needed for my Shopify website in less than 2 weeks! He immediately responded to my request, and anything that I did not like, he would change immediately and provide me with extra options. I will definitely use their services again and will ask for Andrew. Easy, affordable, and excellent customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fredrickm34
1 review
0 helpful votes
October 30th, 2017

The lady responded to my questions perfectly. She is also patient and keen to get you well. Keep up!

Service
Thumbnail of user lennaerth
1 review
1 helpful vote
May 5th, 2022

After discovering the theme I bought 5 minutes prior was not compatible with my webhost, critical errrors, I I directly contacted the seller that there were problems. Turns out they don't care and have a refund policy stating I need to spent my money on another product. As a consumer I am in my rights, the aforementioned problems were not stated and considered a flawed product on my behalf.

Tip for consumers:
Make sure to check for other sites with good themes.

Products used:
A free product from another site, which worked right out of the box.

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We regret that you've encountered such issues and apologize for any inconvenience. Restrictions in our refund policy are related to selling intangible copyrighted products. For that very reason, we approach every refund request very carefully and thoroughly. Our Customer Care manager has already gotten in touch with you with the most suitable solution.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Everything You Need to Create a Website:
🔥 Premium Website Templates
🔥 Design Elements, Graphics & Illustrations
🔥 Plugins & Extensions
🔥 Video Templates
🔥 Presentations
🔥 Fonts
Experience the Excellence of our Products:
🏆 Crafted and Perfected by Seasoned Professionals
🏆 Packed with Premium Features
🏆 Tailored for Responsiveness
🏆 Optimized for SEO
🏆 Boasting Top-notch Functionality
🏆 Supported by Comprehensive Documentation
🏆 Assessed by Expert Testers for Excellence
Assistance When You Need It:
🛟 6 Months of Complimentary Technical Support
🛟 Attentive Customer Care Team
🛟 24/7 Access to Billing Support

Company Representative

Thumbnail of user nataliap7
Customer Care ❤.

How do I know I can trust these reviews about TemplateMonster?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.3
1,680 reviews
Have a question about TemplateMonster?