Teleflora

Ordered a plant arrangement for Valentine's Day shipped for 2/13 date. When received not only was it smaller but it was a different arrangement altogether. I tried to get them to rectify the situation since it was still one day before Valentines but all they offered was a $20 refund. I'm extremely disappointed with their service and will never order from them again. I don't recommend anyone else does either.

I live in Texas & ordered online flowers for my sister's funeral in Miami, FL from Teleflora. I ordered Premium because it displayed the most flowers. Must to my disappointment when I actually saw what they sent they should have been embarrassed because it was no where near what was advertised. Very few flowers the vase wasn't even full. Shameful display especially since this was for a funeral. I expressed my disappointment & received a response with no acknowledgement for charging for a standard arrangement. I will never use Teleflora again & warn everyone to be aware of their false advertising

Promises of delivery not upheld. Also had ordered a specific planter which was substituted without my approval.

It was so easy to use the site an order I will definitely return the experience was awesome. I will tell others about this experience.

Very pleased with my Christmas centerpiece sent to my daughter. Prettier than the picture, and delivered as promised.

Horrible experience. Ordered flowers for my mother's birthday. Selected teleflora because they said they could deliver it on the same day. Paid for order and included tip. Later that day I get the following voicemail:
(direct excerpt from voicemail to text) "... unfortunately the shop messages and they said that they need an alternate delivery date to deliver the order since there is an eclipse occurring so the soonest date they can deliver is tomorrow..."
I was flabbergasted. What does an eclipse have to do with delivering flowers? I called customer support and after 11 minutes on the phone with the rep who kept repeating "will you accept the delivery for tomorrow?" They finally agreed to comp the order and deliver it on the day originally promised. It became clear he lied to me to get off of the call, as my mother informed me that not only did she not get the flowers on her birthday, she still has not received them a day later. Unbelievable and unethical. Will never order from them again.

The website is easy, went because of a groupon, there is a rather hefty service fee tacked on at the end, was a bit of a shock

I live across country from where I wanted a same day delivery to go. I chose Teleflora because I needed a cute get well bouquet with same day delivery. I first checked out a well-known florist in my hometown, but with Mother's Day tomorrow, they didn't have much of a selection, and I needed the vase to be cute, for my granddaughters. Teleflora had it! They had just the right bouquet at a reasonable price, with same day delivery. You just can't beat that.

Well, I spoke too soon. I just received an email saying that delivery couldn't be made today because of the weather. It's 55 degrees in the city where the flowers are being delivered. Lying doesn't sit well with me, because I received another email from a different customer service rep saying delivery will be delayed because it's Mother's Day tomorrow. And I do understand that florists are so busy for Mother's Day, but why offer same day delivery, and charge for it, if they're not going to be able to deliver the same day. That is something I don't understand. The delivery will now be on Monday, when no one will be home. It's being delivered to an apartment, and the bouquet will have to be left by the front door of the apartment. Hopefully no one will take it.

Needless to say, this will be my one and only time using Teleflora. I'm pretty disappointed, and for the little girls who needed to be cheered up today, they'll be disappointed, too.

What you get vs. what was ordered doesn't even compare. I wrote an email requesting a refund on a $90 bouquet and they refunded $27.

I will never try this place again, they charge for early guaranteed delivery and then just don't, the customer service is nonexistent, they have no idea what they're doing, for what the charge they should be stepping it up, buyer beware don't bet on them to get anything to you. Worst flower delivery ever, thanks for nothing you incompetent fools. SO JUST AN UPDATE THEY NOW REFUSE TO GIVE ME A REFUND. DO NOT USE THIS HORIBLE PLACE. YOU GET RIPPED OFF, AND NO ONE AT THE SO CALLED CUSTOMER SERVICE WILL EVEN TRY T HELP YOU.

If I could I would give them a big ZERO. I ordered a centerpiece to be sent to my family for Christmas and what arrived...a vase of carnations and one rose. I will NEVER use them again!

So embarrassing!

I was able to pick delivery dates and that is helpful since my recipient is in a bigger town than I am in.

I received a gorgeous bouquet of pink roses and carnations, plus lots of greenery and white flowers added to the mix. My party was "Victorian themed" so these flowers created the perfect centerpiece. Really made me feel like a princess from the olden times on my special day, thank you teleflora!

Using this website was easy and so convenient. My friends relative passed and I wanted to send my friend flowers same day via delivery. Same day service was offered and provided! My friend received her flowers within a few hours so that was awesome. She sent me a picture of flowers to thank me, but the vase wasn't the vase I picked out on website. Although I was looking forward to that vase, the flowers were LOVELY! Put a smile on my friends face.

I ordered a casket spray well enough in advance for a funeral on a Monday. I paid extra for early delivery explaining what time the service was. I called and was told no problem they could do it. I got an email Friday afternoon saying that they would not be able to make the delivery time and could they deliver it to my house later. A casket spray, for THE CASKET. Delivered to my house AFTER the service? First of all you would think funerals would take time precedence over any regular flower deliveries. This came off as insensitive and downright ludicrous.

Along with an obit I received an electronic form to order flowers for the Memorial and Funeral Services. Since this was the dad of a long-time business partner, I placed the order. When presented for payment, there were multiple charges not mentioned but I OK'd them and placed the order 4 or 5 days before the services. On the morning of the services, 45 mins after the first service, someone who could not speak understandable English called and at my request transferred me to someone else who did not know why they were calling. Eventually, I was told that when they tried to place the order on the morning of the service, they couldn't find a florist. There was nothing they could do. This is not a reliable service and I will NEVER use them again.

I like the flowers, and I like the fact that they use local florists, but my goodness they are expensive!

Placed an order at 10 AM for evening delivery. Spoke with the manager to make sure they deliver it on time and get positive. At 5 PM they called me and informed that my order will be delivered tomorrow. They ruined my event (my wife's birthday party). Just horrible, absolutely irresponsible.

I love that teleflora caters to all walks of life and include financing options such as Klarna, and the ability to use Fingerhut credit. The only thing I did not like was the $23.00 processing fee-- that seemed pretty steep to me, but I applied a 20% off coupon, which helped a little. I have used them various times, the quality of their arrangements is great.

I have been getting the Thomas Kincaid buildings since they started for my anniversary as I was married at Christmas. This years sweet shop is the poorest workmanship of all the buildings so far. The detail is horrible compared to the earlier buildings. If this years looks as poor I will not purchase it. The sweet shop do even look like it belongs in the same collection.
Very disappointed.Compare to previous buildings. See the difference in workmanship.

I ordered flowers for mom day and they were not delivered then told they would be delivered may 12 still no delivery then told Wednesday! Still
No word or
Confirmation of delivery. This is so disappointing I will NOT be using again and I ant a full
Refund!

Ordered flowers for funeral service to be delivered day before service knowing that they wouldn't make it by 9:00am in time for viewing. Ordered online on Friday as soon as I knew the day and time for funeral. Monday morning received email from Teleflora stating delivery wouldn't happen until Wednesday - which is day of funeral - but couldn't guarantee delivery by 9:00am in time for viewing. Cancelled the order immediately and called a local florist in the area directly who will ensure delivery occurs in time for viewing. I will NEVER use Teleflora or any online third-party florist again - always better to look up local florist in area and call them directly. It's also less expensive and customer service is fantastic - unlike Teleflora.

I needed to have flowers delivered same day, so after researching other sites that were able to deliver same day, I came down to two places. I chose to go to Teleflora. I wish I hadn't. I got though the online order just fine, no problems. Received the confirmation email that they got my order and it showed the delivery date I requested (same day). Over an hour later I receive a text message saying that there is an issue with my order. I called the number the text told me to and gave them the order number the text told me to give them. They didn't have record of my order. She tried looking it up two different ways and couldn't find my order. After being on the phone longer than I should have been, she finally found it. Now I am being told that they can't deliver the same day because my order was placed too late. The cut off time was 3pm. Funny, I received the confirmation email at 2:16 that my order was received. Apparently it took nearly an hour for them to decide which shop would fill the order, and by then it was 3:04. Now it's somehow my fault and now it's too late to go to the other shop I chose. Now if I want to have flowers delivered tomorrow, it will cost me more because it's a Saturday. I get that you may not be able to deliver it the same day if the order is too late, but it wasn't. The system is all automated. I should have been notified immediately (or at least within 20 minutes) that they could not fill my order as requested. I should have had plenty of time to go with another shop. Why on earth in this day and age did it take so long to route my order? Really, really not happy. I will not use this company again and will encourage others not to as well.