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Telcan has a rating of 4.01 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Telcan most frequently mention customer service. Telcan ranks 89th among Internet Service Provider sites.
This company responds to reviews on average within 8 days
Registering online and connecting was very easy. Telcan followed up to ensure everything was running smoothly. I wish we had known about this ips sooner
I joined telcan in agreement that they will not increase the price for two years. After 6 months they increased my internet by $7! When I talked to them why did this that, they claim that the main internet provider (Bell) increased the price and they were forced to increase my internet price as well. This doesn't make sense at all. This is bad business and it is scam. Other than that they internet is solid and customer service is reachable. My advise don't do business with pre paid internet services who but internet service from big companies and sell it to customers. Because they will not respect their agreement just like Telcan did to me. Avoid telcan
Registering online and connecting was very easy. Telcan followed up to ensure everything was running smoothly. I wish we had known about this ips sooner
I joined telcan in agreement that they will not increase the price for two years. After 6 months they increased my internet by $7! When I talked to them why did this that, they claim that the main internet provider (Bell) increased the price and they were forced to increase my internet price as well. This doesn't make sense at all. This is bad business and it is scam. Other than that they internet is solid and customer service is reachable.
My advise don't do business with pre paid internet services who but internet service from big companies and sell it to customers. Because they will not respect their agreement just like Telcan did to me. Avoid telcan
Hello Suleiman, we apologize for any inconvenience caused by the recent changes to our promotional offers. Our decision to conclude the two-year promotional offer earlier than anticipated was made after careful consideration, and we understand that it may not align with your expectations. At Telcan, we operate on a month-to-month service model without contractual obligations, allowing us to adjust pricing based on market dynamics and evolving business costs. While we regret any disappointment, please know that our commitment to delivering exemplary customer service and premium products remains unwavering. Your feedback is invaluable to us, and we are dedicated to providing Canadians with superior services and maintaining competitive pricing in the internet market. Thank you for your understanding, and we look forward to the opportunity to continue serving you with excellence.
We have had no issues with our internet. The company is very easy to get a hold of if you should need help. Great experience!
Thank you for taking the time to share your experience, Christine! We will strive to offer the best internet service at an affordable price and we're glad that you are enjoying that.
As a person who values honesty and integrity in business, my experience with Telcan has been nothing short of disappointing. Despite initially agreeing upon a specific pricing plan, with a 2-year commitment by Telcan for no price increase, Telcan failed to uphold its commitment, leaving me frustrated and disillusioned.
From the outset, I was drawn to Telcan by promises of reliable service and transparent pricing. However, my satisfaction was short-lived when I received an email part way through the agreed-upon terms. In summary, Telcan decided to forgo the original agreed to price, imposing a price increase. (See their email below) Despite multiple attempts to seek clarification and resolution, I was met with evasion and indifference from Telcan. (see their response to me below)
The lack of accountability displayed by Telcan is deeply concerning. As customers, we should be able to expect a company to honour its commitments. We should be able to trust that advertised promotions and prices will be honoured. However, the blatant switch and bait tactics of Telcan, and the disregard for their own terms of service leaves me questioning the company's integrity and reliability.
Also, I recently discovered that Telcan solicits reviews in return for compensation. Such practices should be banned. Anyone looking at Telcan reviews should filter results based on "negative" as it provides a clearer picture regarding this company.
The frustration and inconvenience caused by this pricing discrepancy cannot be overstated. As a consumer, I rely on accurate and transparent billing to manage my expenses. The failure of Telcan to stick to our agreed-upon pricing plan has not only eroded my trust in the company, but also created unnecessary strain as I switch providers.
My experience with Telcan has been profoundly disappointing. I would caution others about committing to service with them. I cannot in good conscience recommend their services.
Below is the communication from Telcan to verify my experience.
"Dear xxxxxxx,
Telcan Account # xxxxx
Telcan is committed to providing high-quality internet services to our clients. To keep up with rising business costs and to continue providing you with the best possible services, your internet plan price will be increasing on Feb 23,2024.
On the date of your first bill after Feb 23,2024, the monthly service fee for your Internet package will increase from $xx to $xx (plus taxes). To help accommodate this change, we will end the term price increase"
And their followup to my complaint:
"After careful consideration, our management made the decision to conclude the promotional offer earlier than anticipated. We understand this may not align with your expectations, and we apologize for any frustration it has caused."
Hi John, we deeply apologize for any inconvenience caused by the recent changes to our promotional offers. Our decision to conclude the two-year promotional offer earlier than anticipated was made after careful consideration, and we understand that it may not align with your expectations. At Telcan, we operate on a month-to-month service model without contractual obligations, allowing us to adjust pricing based on market dynamics and evolving business costs. While we regret any disappointment, please know that our commitment to delivering exemplary customer service and premium products remains unwavering. Your feedback is invaluable to us, and we are dedicated to providing Canadians with superior services and maintaining competitive pricing in the internet market. Thank you for your understanding, and we look forward to the opportunity to continue serving you with excellence.
Can,t seem to talk to some one from Canada every thing is done on line from India with people that speak very poor English. Sad way to run a Canadian Company. I would be afraid to go with them.
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback, and we're sorry to hear about your frustrations. We understand the importance of effective communication and customer service, and we apologize for any inconvenience you may have experienced.
We want to assure you that your feedback is valuable to us, and we are committed to improving our services. We recognize the importance of providing clear and accessible communication, and we apologize if you felt that our current approach did not meet your expectations.
To address your specific concerns, we are actively working on enhancing our customer support services. We are investing in additional training programs for our representatives to ensure that language barriers are minimized and our customers can have a seamless and positive experience when interacting with us.
We appreciate your consideration and hope that you may reconsider giving us another chance in the future. If you have any further questions or concerns, please feel free to reach out to us directly. We value your business and would like the opportunity to make things right.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Switched over from Rogers. Seamless and lower priced. So far so good. It was very easy to set up the modem.
Thank you, Michael! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that.
I have been using telcan for about 4 months and have not had any problems so far. They give me the speed they promise. Thanks.
Thank you so much for being our loyal customer, Alper! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price and we're glad that you are enjoying that.
My internet connection was poor and dropped frequently.
Guy on the phone said he did something to 'fix' it but would not explain what the issue was or what he did to 'fix' it.
Hi Luc,
We sincerely apologize for the inconvenience you experienced, on behalf of our entire team. Please be assured that our team performs troubleshooting procedures during calls to address connectivity issues. In some cases, changes may need to be made from our server team's end to improve performance. Unfortunately, our agents may not always have detailed information about these server-side changes. We deeply regret the frustration this situation has caused you, and we are committed to ensuring that you do not encounter similar issues in the future. Your satisfaction is of utmost importance to us, and we will strive to provide you with a more seamless and transparent experience moving forward.
I had an issue with local cable quality - Not Telcan's fault, there's a faulty cable somewhere in the neighbourhood.
Telcan was great with followup, checking in a few times to make sure that the issue had been resolved.
Hello Michael, Thank you for taking the time to share your experience! We're pleased to hear that our follow-up efforts were helpful. Your satisfaction is our top priority, and we remain committed to providing reliable service.
Was promised no downtime when I signed up as my wife and I were working from home. Internet and VOIP phone down for almost two weeks. Was offered a $10 credit for our trouble and unpaid days of work.
After two year contract, tried to renegotiate a deal, they weren't interested. So, I cancelled and switched to another provider with exactly 0 seconds of down time and they have the nerve to call me three times by three different people to try and convince me to stay with a deal!
They were nice enough to provide me a prepaid UPS shipping label to return their rented equipment and UPS tracking shows they received it April 4th, yet they keep emailing me with threats that they will charge me for the non-returned equipment. Lately it's a call at 9 at night again with the same threat picked up by my wife who freaked out. I keep replying with the info pictured.
Moron on phone confirmed receipt, hopefully that is the end of that.hopefully
Tip for consumers:
They suck
Products used:
Internet & VOIP
Thank you for your feedback, Richard! Although we strive for 100% customer satisfaction, It's truly disappointing that you've had an experience with our service that hasn't met your expectations. We understand the frustration of encountering connectivity issues. We've examined your account, and it seems like an isolated issue as it is not impacting all cable clients in your area. We will use your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
First i was hesitant to get this service, but i was wrong! Internet is stable and reliable. The wifi device is super strong and can stay connected even from the street!
I highly recommend.
I have been with Telcan for some time now and as of recent have been in search of plans that better suit my budget given the stress higher food and energy costs. To be fair, I did reach out to Telcan and asked if they offered loyalty plans for long term customer? My answer was a flat out "No"!. I would have given them a 5 star but feel that customer loyalty is important to my as I am loyal to a fault when I find a company with few faults. Sure they could do better with more updated equipment offerings and their customer service has its issues but overall deserve 4 stars.
Hello Tim! Thank you for sharing your feedback with us. We sincerely apologize if our response regarding loyalty plans did not meet your expectations. At Telcan, we highly value our long-term customers and strive to provide top-notch internet services. We understand the importance of customer loyalty and are committed to continuously improving our offerings. We appreciate your feedback regarding our equipment offerings and customer service, and we will take your comments into consideration as we work to enhance our services. If you have any further concerns or would like to discuss your plan options, please do not hesitate to reach out to us. Your satisfaction is important to us, and we look forward to serving you better in the future.
So far so good speed and reliability. It is stable and I can watch movies and tv shows.
Thank you, Borys! For giving us such a great review, and we're extra happy to hear that our services have exceeded your expectations.
At least one outage per month, you try to call customer service and they hang up in your face. Steer clear, even the price doesn't justify the terrible service.
We are sorry for the frustration this has caused, John! Rogers is experiencing a cable internet outage due to a cut in their main Fibre connection which is currently impacting multiple Cable Internet Clients in Ontario. There is an increase in call/chat/email volume and our team is fully engaged. We appreciate your patience during this time.
Thank you!
Telcan has been on top of this ever since I decided to switch to them from another provider. Text messages, calls, emails - the works to ensure a smooth transition. During the outage we had - they are happy to credit you for the time lost. All for a fair price. They are quick and professional - and anything a normal household could ask for and MORE!
Thank you, Patrick, for taking the time to write such a well-thought-out, positive review of our company and the services we provide. We are happy to have served you well.
Love that I'm kept up-to-date through text and email. Setting up the internet was a breeze. We got the most basic plan, which is great for your average use, but sometimes lags during video calls.
Thank you so much for being our loyal customer, Jade. We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
The internet works fast enough, but I get about 3-5 brief outages per week. They last about 2 minutes each, but annoying when on live video calls
Thank you Julian for taking the time to write such an insightful positive review of our company, we offer 24/7 customer support, so please feel free to contact us if any service interruptions occur. Using your feedback, we will be able to improve our services to ensure our clients have an exceptional experience in the future.
I have been using Telcan Internet for about two years now and I am very happy with it.
I constantly get great internet speed, and they do not block any content or sites.
Best of all that they do not surprise me with constant price hikes, unlike my previous experiences with Rogers and Bell who give you a decent deal initially but then keep increasing the price every few months.
Thank you for taking the time to leave us an insightful review, Ehsan! We will continue to strive to provide Canadians with the best possible service and competitive internet pricing. Thank you for your loyalty!
Bad customer service they came to my place November 22,22 install but still can't watch TV modem don't work and now I need to wait again for technical support who's English is bad and speak very low. Asking for refund 0 ratings.
The entire team at Telcan apologizes for the inconvenience, While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. We worked hard and have ensured that we provide you with the best services and that all your issues are fixed as well. We are pleased to inform you that all your Internet problems are fixed and we will make sure that you have the best Internet experience with Telcan hereafter. We also have a 24/7 support system for our customers, and moving ahead we would request you to please contact our customer support team immediately in case of any service interruptions, Thank you!
Working with Telcan has been a great experience so far! The setup was easy and we haven't had any issues since. Thank you!
Thank you, Valerie! For giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
Old outages Rogers modems are junk. Customer service is horrible. Tech service is even worse. They will also make mistakes on your billing trying to get every cent out of you. Definitely not recommended
While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. We are sorry for the frustration this has caused, on behalf of our entire team and we would like to make things right for you. We have a 24/7 support system for our customers, request you to please contact our customer support team immediately for any service-related issues.
I recently moved and decided to change internet providers while at it. Telcan has been very reliable with only a couple of hiccups and the price is about half of what I was paying before for the exact same service.
Thank you for taking the time to share your feedback, Brandi! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price
My internet keeps cutting out randomly since I've had this two months ago
Thank you for your feedback. Lemmornie On behalf of our entire team, I would like to apologize for failing to exceed your expectations, At Telcan, we strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations, we have a 24/7 support system for our customers, we request you to please contact our customer support team immediately in case of any service interruption. One of our team members will call you to check on your issue and will surely resolve it.
A representative of the company came on the appointed day to install my DSL, that I had pfreviously received. The person called first to say when he would arrive. He spent 3 hours getting it to work (at little after 9 AM to just after the noon hour)! But in the end it has worked just fine.
Thank you, Marilyn! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that
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Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services.
As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services.
OUR MISSION
We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE.
WHY TELCAN
As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same.
Welcome to a new era of Internet in Canada. Welcome to Telcan.
OUR HISTORY
Telcan began as a long-distance phone service provider founded in 1998 by 3 University of Waterloo students who did what engineers do best - find technical solutions to everyday problems.
The first problem we solved was how to provide businesses with dependable, affordable phone services. In 2004 we launched Callture.com, a provider of cloud business phone systems. In 2015 we launched oyemobile.com, a provider of prepaid international phone calls and international mobile top-up services.
Today, established telecommunications providers see a change in the Internet industry as a problem to overcome, but we see an opportunity to improve Internet services for Canadians.
Thank you for taking the time to leave such an amazing review, Theresa! We're very glad that you have found our service to be excellent.