• TD Ameritrade

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Overview

TD Ameritrade has a rating of 2.62 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. TD Ameritrade ranks 7th among Brokerage sites.

  • Service
    25
  • Value
    24
  • Quality
    22
Positive reviews (last 12 months): 8.3%
Positive
1
Neutral
0
Negative
11
See all photos
How would you rate TD Ameritrade?
Top Positive Review

“.”

Jommy H.
9/11/23

I will assume those people giving good reviews about this broker are all scammers or work with them because I don't believe what y'all are saying. I couldn't withdraw my money with this company until I come across.

Top Critical Review

“Customer Service and complete lack of support”

John P.
12/7/23

TD Ameritrade customer service is amazingly bad. When trying to do in kind transfer to another Custodian For my IRA, TD Ameritrade liquidated my account without permission or timely notification on there part. When ask why they didn't follow my wishes there reply was silence. Summarizing my experience with them Would "Life is short to put up with a bad brokerage firm" given the other option out there. Run away

Reviews (53)

Rating

Timeframe

Other

Thumbnail of user johnp7241
1 review
0 helpful votes
December 7th, 2023

TD Ameritrade customer service is amazingly bad. When trying to do in kind transfer to another Custodian
For my IRA, TD Ameritrade liquidated my account without permission or timely notification on there part. When ask why they didn't follow my wishes there reply was silence. Summarizing my experience with them
Would "Life is short to put up with a bad brokerage firm" given the other option out there. Run away

Service
Value
Quality
Thumbnail of user tomc1796
2 reviews
11 helpful votes
January 4th, 2024

While my Robinhood is paying me 5% on my idle funds, TDAmeritrade is paying 0.65%. When you're placing an option order, set your price and then make a change elsewhere on the page, their program automatically changes your limit price to the worst of the bid/ask if you're buying or selling. If you forget to look back up there and change that, you're screwed. I if you have a good till canceled orders, in the market moves overnight, you will get filled at a lousy price. Frequently, when you look at your portfolio page, the prices can be wrong for the entire day. Somethings wrong with their server, never have this problem with the other three brokers I use.

Service
Value
Quality
Thumbnail of user paulas1293
2 reviews
0 helpful votes
January 19th, 2024

Right after not being able to access my account and my money in it because TD blocked me for no damn valuable reason, a friend of mine recommended JURIS RESOLVE.com Who I got in touch with and in just less than a week, they got me back all of my money in my account and proved TD are nothing but scammers if you've been scammed by them or your account has some sorth of restrictions or even being cheated by them get in touch with JURIS RESOLVE.com for help now!

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Value
Quality
Thumbnail of user timm1993
1 review
0 helpful votes
September 15th, 2023

I got in ameritrade three or four years ago. There wasn't one freaking person that called me and worked with me on my stocks. They're out for the money and also to $#*! you. Do not invest any kind of money with this company whatsoever. Their customer service sucks. They're investment people suck. Somebody needs to get a lawsuit involved with this company. They are Complete rip offs.

Service
Value
Quality
Thumbnail of user jonj268
1 review
0 helpful votes
July 25th, 2022

They recently shorted me on a dividend. I have proof of this, but company too greedy to pay what they owe. You should look elsewhere for an honest stock broker.

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Value
Quality
Thumbnail of user jommyh
1 review
0 helpful votes
September 11th, 2023

I will assume those people giving good reviews about this broker are all scammers or work with them because I don't believe what y'all are saying.
I couldn't withdraw my money with this company until I come across.

Thumbnail of user debras629
3 reviews
0 helpful votes
December 24th, 2023

I have looked under everything possible and can not find a simple icon that says DEPOSIT FUNDS. I find TD Ameritrades site so complicated and difficult that I literally dread having to use it. Hey TD keep it simple and enjoyable to use. We're trying to make money not get a degree in web design!

Service
Value
Quality
Thumbnail of user kppypollack
1 review
1 helpful vote
March 30th, 2023

Don't put your money here if you ever need to move it! They NEVER get back to you, dropped calls, wrong info. My mom had a small IRA to divide upon her death. 9 months later it is still sitting with them. Mind you, they continue to take their monthly fees while it sits waiting for them to process...

Tip for consumers:
unethical prolly illegal. Don't do it! Ask for Tonya, you won't hear back!

Service
Value
Thumbnail of user augustine973
1 review
0 helpful votes
October 19th, 2023

I waited all week for a perfect entry in the SPY to short. It was getting right at an excellent point of reversal, and the reversals had been big this week. So anyway, I go to buy a bunch of ODTE puts and TD had shut down options. Could not get a quote, could not make a trade. They kept it down all day. The SPY ended up dropping 6 points from where I wanted to enter. They totally burned me. ALL DAY! They kept options down ALL DAY! From Powell's meet-n- greet onward.

Tip for consumers:
Totally ruined my day, week actually.

Products used:
Brokerage options/stocks

Thumbnail of user vivianj121
1 review
0 helpful votes
September 10th, 2023

It's a scam company! I was taught the hard way, well I almost lost my 75k euro deposit, thanks to God and. I would have been broke, Mission Forecast took it upon themselves to get my money back for me

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Value
Quality
Thumbnail of user waynej284
2 reviews
0 helpful votes
July 1st, 2022

Report your complaint and get your refund of money or poorly rigged trades, I received a $31,500 refund. Act now by contacting the watsapp number or their website on my profile photo

Service
Value
Quality
Thumbnail of user carlw575
1 review
1 helpful vote
March 8th, 2023

Horrible almost dishonest maze to navigate-
Horrible maze to navigate- so so people but monster system --They decided i no longer existed and sent my stock worth over $2,000 to the state lost property division. They admitted they did not even send a registered letter to see if I existed.I finally realized it is not worth any income they could offer to put up with them-- it will take weeks to get my money back - but then i will never be back

Thumbnail of user sebastinl1
4 reviews
2 helpful votes
March 10th, 2022

You can get your crypto back from any Scam broker if you having problem accessing your account A military friend that introduced me to the dark web as my best bet at finding agencies [AccessRecovery. Online] whose sole purpose was to recover stolen financial assets from scammers I sought the services of Access Recovery I had my initial investment and generated profits all together in my wallet.
Access. Recovery@ yahoo.com

Thumbnail of user carlr569
1 review
1 helpful vote
January 20th, 2023

I have (will be HAD) been with Ameritrade for over 20 years (before the "TD" was added) and they had been a pretty good organization but the last couple years they have gotten so bad that I had to move both my regular and retirement accounts out to do MANY multiple different stories from their representatives, then they try to hide behind excuses why they disseminated the wrong information or tried to say I misread their responses, only to be called on the carpet for having it happen SEVERAL times, one time costing me a couple thousand dollars in incorrect info. Regarding converting an account. When they were "caught" with the mistakes after trying to deny them, I got a simple "sorry" but we can't make it up to you in any way. What a waste of 24 YEARS! There too many better options out there that will actually TRY to give you correct information in helping you invest

Thumbnail of user michaelk4676
1 review
0 helpful votes
February 13th, 2023

Refused to allow me to trade options, even though money was transferred and was working with experienced traders. Had a LONG process of requiring training courses and sending in W-2's to allow me to trade. Very unsatisfactroy

Service
Value
Quality
Thumbnail of user jaromep1
2 reviews
2 helpful votes
April 25th, 2023

I waited for several weeks after depositing continously, They responded to me daily when I was depositing, But soon as it was my turn to withdraw they got annoyed easily. I reported on ( sky line rec very com) usally you need to do research before you go ahead to invest heavy capital

Service
Value
Thumbnail of user paolob59
1 review
0 helpful votes
April 27th, 2023

This is so sad. I am a returning customer and I signed up again to give these losers a chance. After many attempts to beg them to have someone from customer support or onboarding call me, no one cares and no one even found the time to call me. I guess they have been "working" from home. Save your time with these people.

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Value
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Thumbnail of user mandyt85
2 reviews
18 helpful votes
February 13th, 2022

I have used TD AMERITRADE for 10 years now but I do not like how they manipulate the options sometimes making you lose some money. They are and gotten more strict on trading options on Fridays. I think their platform is good to use for options trading but the customer service is horrific. Have to wait several hours at times. Overall 3/5 mostly pro for their platform and overall the hold time to speak to anyone is too long.

Service
Value
Quality
Thumbnail of user holly.cotter
1 review
0 helpful votes
August 3rd, 2023

My siblings and I are trying to create Beneficiary IRAs so we can receive the funds left in my deceased father's IRA (his IRA is with Ameritrade so we have to first get Ameritrade to create Beneficiary IRAs for us before we can move the funds elsewhere). It should take only 3-5 business days to create the Beneficiary IRAs but Ameritrade is playing games. On 7/18/23 I submitted my application for a Beneficiary IRA. On 7/26/23 I called for an update and was told they were currently working on applications received 7/1/23. On 8/3/23 I again called for an update, and was told they are currently working on applications received 6/30/23. What? They're going backward instead of forward? Something's not right here... but nobody at Ameritrade will give me a straight answer or connect me to someone who can. In the meantime, the funds are locked into Ameritrade (yes, they continue to make money on money that is legally mine while I am losing money by not being able to invest it elsewhere... and there seems to be nothing I can do about it). I feel like I'm in Bernie Madoff land.

Products used:
Waiting for them to create my Beneficiary IRA so I can receive the funds they are holding in my deceased father's IRA.

Service
Value
Quality
Thumbnail of user kenc787
1 review
0 helpful votes
March 12th, 2023

Before schwab these guys were class a perfect. The few times I had an issue in 20 years it turned out to be my fault or I was incorrect. That's the kind of folks you want handling your money. 180 degree turn in the last few months. I manage and had approx 10 accts for my immediate family. Custodial accts for kids, Roths for kids, wife and myself iras, and our general brokerage accts. All were linked for years to my main account and boom scwab says new rules and yanked access. For 6 months I've been on the phone with these guys over 6 hours, sent in forms, fax, mail,secure portal multiple times and still can't get access to all. Moving accounts to a competent broker as something strange is going on with these guys.

Tip for consumers:
Avoid

Service
Value
Quality
Thumbnail of user alh216
1 review
1 helpful vote
December 23rd, 2021

If they want to offer accounts with no fee to draw in small investors fee structure should match. You can't charge a reorganization fee of $38.00 on a stock total value of pennies or a couple dollars that is excessive and frankly shows they don't care about the customer. Now that they are owned by Schwab their customer service takes twice as long.

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Value
Quality
Thumbnail of user johny991
1 review
1 helpful vote
August 5th, 2022

I'm trying to get my deposit money out and it's been taking four days and still receive didn't receive my money called more than 10 times every time that I called they have a different excuse stay away work with E Trade

Service
Value
Quality
Thumbnail of user alexandero151
3 reviews
3 helpful votes
June 30th, 2022

If it hadn't been for support from winconsultants, ltd that assisted me when this broker deleted my account with over 137k in it, submitted various documents and they did not respond after that. But winconsultants, ltd came into the picture and I was able to win and get my account back. Made withdrawals immediately.

Tip for consumers:
Support from winconsultants,ltd will help

Thumbnail of user colinf117
1 review
1 helpful vote
July 5th, 2022

I am a business man i like business, i dont know much english but i put my money where it can increase.
I saw TD Ameritrade advert and in felt it must be legit for them to run a public ad so i decided to read about it and then put ******* for a start only for them to tell me i have to pay 20k more to have higher profit i did that and stopped hearing from them after my deoposit 3 months later i reported to vestiganet and here i am my money was gotten back for me today.

Thumbnail of user prestonp95
1 review
1 helpful vote
February 10th, 2021

I liked TD Ameritrade until they doubled my trade. I bought 2000 shares of a security, sold it a few minutes later after reaping profits (and the price had just started dropping), and a minute later (unbeknownst to me) they submitted a duplicate buy order.

I noticed that my day gain, which WAS green, was rapidly becoming very red. I quickly looked at my open positions and realized that I somehow had 2000 shares remaining. "WTF?! I only bought 2000, which I just sold!" To stop the hemorrhage, I hastily sold these remaining shares, at a $2500 loss, and looked at my transaction history. I then discovered what happened.

I called them and, after 90 minutes on hold, I spent another hour trying to get them to fix THEIR screwup, but they refused to admit fault. When I politely told the supervisor that this was unacceptable and that I will find a different broker, he hung up on me.

Tip for consumers:
caveat emptor... I had ZERO issues with TD Ameritrade, but this made me close my account and find a new broker.

Service
Value
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About the business

Official Facebook page of TD Ameritrade. Please refer to the General Information for important information about your participation on this page. Member FINRA/SIPC. http://www.finra.org, http://www.sipc.org.

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