TBdress Questions & Answers

Here’s what consumers have asked with answers from TBdress staff and previous consumers.

351 questions answered

19% answered in 1 day

Question:

I need to order a quincenera dress for my daughter but she is size 0. if a order a size 2 and it doesn't fit. can i return it? will a get a refund? I need to order a quincenera dress for my daughter but she is size 0. if a order a size 2 and it doesn't fit. can i return it? will a get a refund?

Answer:

It depends on the dress which you order and the details you'd better ask the customer service specially for you. Any question, please email to service@tbdress.com, thank you.

By Aaron l., over a year old

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Question:

Are the dresses true to size? i wear a u.s. size 10. should i order xlarge? Are the dresses true to size? i wear a u.s. size 10. should i order xlarge?

Answer:

Hello, you can see each item has a size guideline, and you can choose based on that, thank you.

By Aaron l., over a year old

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Question:

Why do i have to give my credit card info and ssn just to puchase something on this site? Why do i have to give my credit card info and ssn just to puchase something on this site?

Answer:

Hello, Please understand that we need your information to check in and we can always promise that we never share any customers' personal information to the third party. So just take easy on shopping here. Thank you. Best regards, Tbdress team

By Aaron l., over a year old

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Question:

How long does it take to receive merchandise? how can i track order?what is the customer service number? How long does it take to receive merchandise? how can i track order?what is the customer service number?

Answer:

Hi, please kindly tell us your correct order No. So that we can help with your problem.

By Aaron l., over a year old

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Question:

I purchase a dress on may 1st and i need it be before the may 11th. to date i haven't heard anything on my order. I purchase a dress on may 1st and i need it be before the may 11th. to date i haven't heard anything on my order.

Answer:

Can you tell me your order No. So that I can check for you.

By Aaron l., over a year old

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Question:

What is the standard shipping timeline? i placed an order on the 26th and i think i will need to have my dress hemmed. i am wearing it on 5/21. i am not worried on the quality based on the reviews, but shipping isn't really mentioned much. What is the standard shipping timeline? i placed an order on the 26th and i think i will need to have my dress hemmed. i am wearing it on 5/21. i am not worried on the quality based on the reviews, but shipping isn't really mentioned much.

Answer:

Hi, please kindly tell us your correct order No. So that we can help with your problem.

By Aaron l., over a year old

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Question:

Interested in a wedding dress, anyone else order one, if so how are they? Interested in a wedding dress, anyone else order one, if so how are they?

Answer:

BEWARE! Go elsewhere or you will be sorry.

By PK S. over a year old

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Question:

If i buy something and do not like the quality can i returned it If i buy something and do not like the quality can i returned it

Answer:

Yeah, good luck trying to return anything.

By PK S. over a year old

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Question:

Hi i'm thinking in get my wedding dress with tbdress but i don't know if the dress is exactly like the picture. i'm scared to get something totally different Hi i'm thinking in get my wedding dress with tbdress but i don't know if the dress is exactly like the picture. i'm scared to get something totally different

Answer:

REPEAT - DON"T DO IT. BEWARE. Go elsewhere, please.

By PK S. over a year old

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Question:

Is this a legit website? Is this a legit website?

Answer:

Notorious for having you pay and then not sending items.

By melanie g. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

TBdress Questions & Answers

I need to order a quincenera dress for my daughter but she is size 0. if a order a size 2 and it doesn't fit. can i return it? will a get a refund? I need to order a quincenera dress for my daughter but she is size 0. if a order a size 2 and it doesn't fit. can i return it? will a get a refund?

Are the dresses true to size? i wear a u.s. size 10. should i order xlarge? Are the dresses true to size? i wear a u.s. size 10. should i order xlarge?

Why do i have to give my credit card info and ssn just to puchase something on this site? Why do i have to give my credit card info and ssn just to puchase something on this site?

How long does it take to receive merchandise? how can i track order?what is the customer service number? How long does it take to receive merchandise? how can i track order?what is the customer service number?

I purchase a dress on may 1st and i need it be before the may 11th. to date i haven't heard anything on my order. I purchase a dress on may 1st and i need it be before the may 11th. to date i haven't heard anything on my order.

Interested in a wedding dress, anyone else order one, if so how are they? Interested in a wedding dress, anyone else order one, if so how are they?

If i buy something and do not like the quality can i returned it If i buy something and do not like the quality can i returned it

Is this a legit website? Is this a legit website?

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