TBdress Questions & Answers

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Here’s what consumers have asked with answers from TBdress staff and previous consumers.

351 questions answered
19% answered in 1 day
Question:

Anyone buy a wedding dress & it actually truly fit & look like the dress in the picture?

Answer:

Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.

By Jim F.
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Question:

Answer:

Omg! Don't dare buy! They're scammers and the quality of the clothes are total crap! Nothing looks like the photos and quality is to the lowest cheesiest! You must be reading the wrong sites to say all good reviews. Because I made a mistake of not reading the bad reviews before ordering! Don't waste your money! Don't!

By Tina G.
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Question:

I would to know about its quality am from canada

Answer:

Do not buy, Material is thin and cheap.

By Tifernie C.
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Question:

How is the shoe quality?

Answer:

While I have not ordered shoes, I have ordered about five dresses, a coat, purse, and necklace. Not one item that I ordered was as it appeared. The site has a reputation for paying people to make positive reviews. They have made one high-end item for the pic, but what you receive is drastically different. As well, one item that I ordered was out of stock, and they did not give me a full refund because they said the items were highly discounted and I was already getting a good deal. If you cannot afford to lose your money, I would suggest that you purchase at a local store. The clothes were so bad that I promised myself that if anybody asked my opinion I would admonish them to stay away from this site. It is a scam. I hope this is helpful to you.

By Saturia L.
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Question:

Answer:

Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.

By Sean m.
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Question:

Why do you not take returns on your mdse. when you are asked for an address to return items that don't fit, you ask all kinds of questions such as the order number. i sent that back asking again for an address. you reply with another question. do you not stand behind your orders or do you scam people out of their money. you beat me out of $104.00. jane jones

Answer:

You won't get your money back. They will tell you to sell it locally to recoup. They do not stand behind merchandise that doesn't fit.

By Jessica A.
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Question:

I am normally a size large but would like to order a plus size dress. should i order a bigger size?

Answer:

DO NOT ORDER FROM THIS COMPANY! It is a scam! They sizing is WILDLY off and when it finally gets to you from China and you realize it is wildly off they keep your money even after you pay overseas shipping costs to return it! SHOP SOMEWHERE ELSE!

By Raina v.
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Question:

Is tbdress a legitimate site to order from with quality products?

Answer:

No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.

By a s.
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Question:

How long does it take to receive your order from the warehouse?

Answer:

Hi, Thank you for your question here. This depends on the shipping method you choose, there are three kinds of shipping methods, the expedited shipping is the fastest one, you can get the item after 3-5 days after it shipped out, and the super saving shipping method is the slowest one, another one is standard shipping. Any other questions please feel free let we know via sns@tbdress.com. Have a nice day!

By Aaron l.,
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Question:

How long it takes for your order to arrive?

Answer:

Please take advice from those with experience! Avoid this site, FULL STOP. Quality is crap. Service is crap. They use an automated answer service which I detest!

By Eileen C.
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