• Target

2018 CUSTOMER CHOICE AWARD

Target

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Target has a rating of 3.06 stars from 2,001 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Target most frequently mention free shipping, red card, and good quality. Target ranks 1st among Department Store sites.

  • Service
    244
  • Value
    217
  • Shipping
    178
  • Returns
    166
  • Quality
    190
Positive reviews (last 12 months): 20.8%
Positive
15
Neutral
1
Negative
56
69
See all photos

What reviewers want you to know

Positive highlights

  • I would like to Thank Target Customer Services for making my Grandson only wish for Christmas come true.
  • I love Target from Bellingham, but sometimes I prefer to go to the one north of Seattle.
  • 2018 Customer Choice Winner

Critical highlights

  • I'm looking forward to get outside after being sick to spend the two gift cards
  • I will never buy anything from target ever again now I have to wait for the pending charges to drop off my credit card.
  • Never have I had this issue at any other target store this is ridiculous
How would you rate Target?
Top Positive Review

“Normal”

Rida A.
3/23/24

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Top Critical Review

“Not Knowledgeable, Unprofessional Customer Service”

Wayne C.
2/8/24

I tried to make a PayPal payment but received errors. I called PayPal and they said there was no issue with my account, I understood. I paid for an order using PayPal earlier today and for other orders lately and there were no PayPal payment issues. I then called Target and spoke to a woman who thought it was a PayPal account issue. She couldn't understand that the problem was with their OWN website. I asked to speak to a manager or supervisor and then I was disconnected. I called again and asked to speak to a manager or supervisor but was told basically she couldn't transfer me and or there was no one to transfer me to. She also could not understand that the errors were because of their OWN website after telling her multiple times that there was no problem ordering an item earlier today and also at other times too lately, I believe I may have said using PayPal. Finally, I disconnected the call.

Reviews (2,001)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (267) gift card (84) credit card (47) target store (61) love target (106) delivery date (12)
Thumbnail of user rosalyr
1 review
0 helpful votes
January 18th, 2024

Heb een bestelling gedaan van 10 dozen snoep. Heb er echter maar 7 geleverd gekregen. Heb geprobeerd te bellen maar kwam in de wacht en de verbinding werd daarna verbroken. Hierna heb ik een mail gestuurd, deze hebben ze beantwoord met dat er geen fouten gemaakt zijn. Hierna heb ik nogmaals gemaild maar geen reactie. Ik heb dus een incomplete bestelling ontvangen en hier wordt niks mee gedaan. Eerste en laatste keer dat ik hier iets bestel en adviseer ook aan iedereen om hier niks te bestellen!

Tip for consumers:
i received an incomplete order. nothing is done with this. first and last time i order here and also advise everyone to never order here. unreliable site.

Products used:
candy

Service
Value
Shipping
Returns
Quality
Thumbnail of user waynec61
5 reviews
14 helpful votes
February 8th, 2024

I tried to make a PayPal payment but received errors. I called PayPal and they said there was no issue with my account, I understood. I paid for an order using PayPal earlier today and for other orders lately and there were no PayPal payment issues.

I then called Target and spoke to a woman who thought it was a PayPal account issue. She couldn't understand that the problem was with their OWN website. I asked to speak to a manager or supervisor and then I was disconnected. I called again and asked to speak to a manager or supervisor but was told basically she couldn't transfer me and or there was no one to transfer me to. She also could not understand that the errors were because of their OWN website after telling her multiple times that there was no problem ordering an item earlier today and also at other times too lately, I believe I may have said using PayPal. Finally, I disconnected the call.

Tip for consumers:
Because of the very poor Customer Service, I do not recommend buying items from them.

Products used:
I haven't used the modem yet because I just ordered it.

Service
Value
Shipping
Thumbnail of user shawns338
4 reviews
5 helpful votes
February 17th, 2024

Would give zero if I could. Target.com reguarly ships product with ZERO packing materials. I have complained multiple times. They also use cheap shipping service (surepost). Over half shipments arrive damaged. Because of no packing materials, the collectibles inside were damaged. Yet they will not process a return for a damaged item that THEY shipped using THEIR shipper of choice and THEY decided to put no packing materials in the box. Their customer service states they have to esculate to a specialist that will call me in 5-7 days. I have a video and photos! What is there to esculate? What happened to customer service? Worst service of all the retailers. Never buy collectibles here.

Products used:
collectibles

Value
Thumbnail of user markd3403
3 reviews
1 helpful vote
December 19th, 2023

I've been buying from Target and using their curbside pickup for years but their employees are getting worse and worse. I picked up an order today in Lee's Summit and the guy that brought me the order was a teenager that was rather rude. In the past the employees were very nice saying have a nice day after bringing the order but now they just toss the bags in and walk off. This is a problem in most stores across the US it's not just this one store or company.

Service
Thumbnail of user taha.ali0716
1 review
1 helpful vote
February 14th, 2024

Customer Service Department

Target Corporation

Dear Target Customer Service,

I am writing to express my profound disappointment and
Frustration with the abysmal customer service I encountered at your store
Located at 1275 Caroline St NE, Atlanta, GA *******, on [02/14/2024]. My recent
Experience was nothing short of appalling and has left me questioning whether
Target truly values its customers.

The incident occurred when I attempted to return an item that
Failed to meet my expectations or function as advertised. Instead of receiving
The assistance and understanding I rightfully expected, I was met with rudeness
And disrespect from an employee who conspicuously lacked a name tag. This
Individual's discourteous behavior and dismissive attitude were deeply
Unsettling and completely unacceptable.

To exacerbate matters, when I attempted to escalate my concerns
To a manager or someone in a position of authority, I was informed that they
Were all on vacation. This feeble excuse for the absence of managerial
Oversight only served to compound my frustration and reinforce the perception
Of Target's indifference towards customer satisfaction.

Moreover, my attempts to address the issue with Human Resources
Were met with refusal, leaving me feeling ignored and marginalized. I cannot
Help but wonder if my treatment was influenced by discriminatory attitudes, as
I am of Middle Eastern descent and visibly Muslim. Such blatant disregard for
Customer concerns and refusal to engage in meaningful dialogue is inexcusable.

When I attempted to seek resolution by contacting your
Headquarters, I was met with further disappointment. The response I
Received—that an investigation would be conducted but no information would be
Shared with me—reflects a dismissive attitude towards customer feedback and
Fails to provide any reassurance of meaningful action being taken.

In light of this egregious treatment, I can no longer in good
Conscience continue to support Target as a customer. I will be taking my
Business elsewhere and will actively discourage friends, family, and
Acquaintances from patronizing your stores. I wholeheartedly recommend that
Others do the same.

I urge you to take immediate and decisive action to address the
Systemic issues plaguing your customer service department and to implement
Measures to ensure that such incidents do not recur in the future. Customers
Deserve to be treated with respect, dignity, and fairness, regardless of their
Background or appearance. Anything less is a betrayal of trust and a disservice
To your loyal patrons.

In closing, I implore you to reevaluate your approach to
Customer service and take proactive steps to restore confidence in your brand.
Until such time, I will be taking my business to companies that prioritize
Customer satisfaction and respect their clientele, such as Kroger, Walmart,
Costco, Publix, Whole Foods, Best Buy, and others.

Thumbnail of user vincek73
4 reviews
1 helpful vote
December 21st, 2023

In my opinion, way better than Amazon. Got my moneys worth any time I bought something here. Good prices and range of goods, quality is also pretty great. Would recommend

Thumbnail of user curran.tempel
1 review
0 helpful votes
February 15th, 2024

In recently bought a cookie product that said it had icing in it. I opened it up and it had no icing. I was furious and I would never recommend target to anyone.

Thumbnail of user ashleym2117
1 review
0 helpful votes
December 24th, 2023

My home oven broke so I ordered a countertop oven for pickup. So many issues but the worst was how rude customer service was. Not only did they not help he also cut me off and ended the chat abruptly. I took screenshots of the end of the chat too. That's target for a wonderful holiday.

Service
Thumbnail of user lillierosejones
1 review
0 helpful votes
November 14th, 2023

Taking money without me making a purchase, then confronted lead with the star settlement Target lawsuit and claims that they know nothing about it. Then refuses to refund the money stolen from me. Not once, BUT TWICE. Btw star settlement Target is a lawsuit right now, please Google it. It's plain as day and it's happening again in Missouri. Photos for reference.
https://www.targetdebitcardsettlement.com/

Tip for consumers:
The customer service leads are full of themselves and I told the one I was working with that I hoped her stuffing was cold. :) just in case she reads this, she will know who I am.

Products used:
Necessities and Christmas presents

Service
Value
Shipping
Returns
Quality
Thumbnail of user ridaartunumcu
7 reviews
0 helpful votes
March 23rd, 2024

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Thumbnail of user vickil468
2 reviews
0 helpful votes
November 14th, 2023

Was directed to target to purchase. They are not transparent. They said in stock and when I went to click on by now it would not allow me. It said check back on November 10. Stayed up till midnight to check back. Set in stock again when I went to click on by now, it would not allow me once again. The next day it says out of stock. Tried to call customer service. The call went overseas to another country, and the person knew nothing of what I was talking about. I am so sad and discouraged. I would never recommend shopping at target to anyone!

Service
Value
Thumbnail of user arliaadam
1 review
1 helpful vote
August 4th, 2023

I bought and ordered for pick up at a location closest to me. Found out that it was of stock. Sent it to another Target almost 20 miles away. Was out of stock there. Then just ordered it on Amazon same day delivery. If you don't have an item why say it's in stock. Fix your inventory numbers. And show what you actually have in stock in store. Very upsetting that they couldn't of figured this out by keeping a better count on what's in stock or not available per store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharont1674
1 review
1 helpful vote
December 15th, 2023

I cancelled my Red Card and asked them to remove all of my personal data from their computers. It took awhile, but the agent finally spoke with someone and was able to comply. There stand on homosexuality is blatant and immoral--even having kid's clothes and the kid's section in rainbow colors is disgusting.

Thumbnail of user victoriah925
2 reviews
9 helpful votes
April 13th, 2023

Not sure if you made some kind of back alley deal with a group of homeless clown gypsies on LSD, but that's what your clothing looks like now. I haven't shopped at Target in years since you started regurgitating clothing that even the 80's didn't want. I used to get most of my clothes from there, but now… well I actually have standards. And it looks like you tossed yours to the wind.

Products used:
None, because they’re horrific

Thumbnail of user margo.kleman
1 review
0 helpful votes
November 29th, 2023

Will not be ordering anything from Target online again! First, I ordered a package containing a vinyl record and the box was in shambles, plus the record was literally split down the middle. Then, I submitted for a replacement and they sent a CD and the system updated the order for that. Called to say I got the wrong item, and even though I submitted photos, they said their system shows a CD and not the original vinyl I purchased --- EVEN THOUGH I HAVE PHOTO PROOF AND SUBMITTED THAT WITH THE REPLACEMENT REQUEST! So then, I get refunded for the price of the CD which is less than the price of the vinyl. Granted, I bought it with a buy 2 get 1 free special but I would never have bought a cd because of the low value so I lost in my savings that I would've gotten with the Vinyl record. Then they had the audacity to ask if I wanted to purchase the vinyl record from them and I said no way, I'm already out my expected savings and it's only going to show up damaged anyways. I will never purchase from Target.com again and I certainly wouldn't recommend anybody purchasing anything fragile as it won't be packaged properly and be sent broken, and avoid the nightmare of trying to explain to the help center because they won't take hard evidence over their system's and warehouse faults.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mertensdries727
8 reviews
1 helpful vote
March 23rd, 2024

Target is my favorite one-stop shop for everything from groceries to clothing to household essentials. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate the wide range of exclusive brands and designer collaborations available at Target. The Target app and curbside pickup options have made shopping even more convenient.

Thumbnail of user mariaa2386
1 review
2 helpful votes
October 24th, 2022

I went to Target in Westlake Village to buy a coffee maker, nothing fancy. The Hamilton Beach was on sale, and I got it, paid $25+ tax. When I got home, the package was missing the basket.
If the merchandise was defective, why don't you make that obvious? I think this is cheating the customer. Very annoyed. Does not deserve even one star, but the system does not let you write a review without.

Thumbnail of user craiga383
1 review
3 helpful votes
February 27th, 2023
Verified purchase

I ordered an Apple Watch Series 8 from Target. They shipped me an empty Apple box. There was no watch, band, charger, etc., just an instruction manual. There customer service is terrible, they just transfer you from person to person and none of them help. Their 'investigations team' stated that it was a successful delivery, so they wouldn't refund me. You cannot contact the investigations team and no one tries to help. Be wary ordering something of value online from Target or you could be throwing your money away.

Thumbnail of user crossinc.tg
1 review
0 helpful votes
December 24th, 2023

I would like to Thank Target Customer Services for making my Grandson only wish for Christmas come true. I called customer services about an order I placed on 12/15/23 which was supposed to arrive on 12/20/23. The order did not arrive on the 20th so I called on 12/21/23 and a customer service representative was so professional and compassionate, she made sure I received my refund so I could reorder a gift for my Grandson. Thank you Target for standing behind your orders! My Grandson received his Sky Viper Vector Performance Stunt Jet the next day from Target. I am going to Pay It Forward and Donate the Sky Viper Vector Performance Stunt Jet that I reordered. My lesson from this is: Be Kind to People when you talk to them, they are just doing their Job! Thank You Target!

Tip for consumers:
Excellent Customer Services! Thank You!

Products used:
Sky Viper Vector Performance Stunt Jet
Qty: 1

Service
Value
Shipping
Thumbnail of user arnoldc73
2 reviews
0 helpful votes
December 20th, 2023

Target card paid for. Never received confirmation but they sure got the money. Then customer service, which is absolutely horrible hung up on me. TWICE!

Tip for consumers:
Abused and chastised by customer service who hung up one twice

Products used:
Target gift thru CNSC BANK .

Thumbnail of user zebq
1 review
2 helpful votes
November 8th, 2022

Target optical.com
Prescription glasses Order # ************** took almost 1 month, and received wrong defective, now it's been 2 weeks they asking me to return before replacement ordered, and in the mean time go blind without, don't work or drive.
Illogical customer service with bad attitude.
I will never recommend any purchase at target.com

Thumbnail of user cynthiar1753
1 review
1 helpful vote
June 14th, 2023
Verified purchase

DO NOT SHOP ON TARGET.com…I REPEAT DO NOT SHOP A TARGET.COM. I ordered a PS4 online and got a toolbox instead then after talking to customer service and them telling me t can't be shipped back go to target. Mind you I live in the FL keys there is no Target for 2 hes. So I drive all they way there and what do they say at Target. We can't help you. SERIOUSLY no one was accountable I could not believe such a big brand store could be like that. NEVER SHOP ON TARGET.COM THEY ARE SCAMMERS!

Tip for consumers:
Process with customer service was unsatisfying and difficult

Products used:
None received a tool kit instead of a 322.00 PS4

Service
Value
Shipping
Returns
Quality
Thumbnail of user papig8
2 reviews
1 helpful vote
March 6th, 2024

I used to buy here, that is why I got their credit card in the first place. I bought a hand vac that would never charge properly. I tried another and had the same issue.

Service
Value
Quality
Thumbnail of user justinc729
6 reviews
9 helpful votes
January 12th, 2022

I went to target to buy a present for my friend for his birthday. When I was looking, I went into the bathroom, and when I walked in there, somebody was having an entire graduation party in there. Every stall was taken up, they had presents stacked up to the ceiling in every stall, and had a big graduation cake on top of the sinks. There was probably 10 people in there. It gave me a headache. But other than that, I found everything I needed at target, and I will definitely be back again (as long as there's no more bathroom parties, I think its a tiktok trend).

Thumbnail of user lisa.ragazzo58
1 review
3 helpful votes
April 18th, 2023

Target switched high "refund" from original form of payment for defective item to a gift card claiming their "system" could not process.
I purchased a patio set which rusted within 4 months. Target agreed to return and refund my money. Paid for a truck to return set according to Target's directions. In the end, they wanted the refund to be as a gift card and not to my original form of payment. Nothing was ever stated about that change.

Service
Value
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Free two-day shipping for hundreds of thousands of items on orders of $35+ or free same-day store pick-up, plus free and easy returns. Save 5% every day with your Target REDcard.

How do I know I can trust these reviews about Target?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Target?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business