• Swords Kingdom

Swords Kingdom

Overview

Swords Kingdom has a rating of 3.6 stars from 45 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swords Kingdom most frequently mention customer service. Swords Kingdom ranks 5th among Swords sites.

  • Service
    21
  • Value
    21
  • Shipping
    21
  • Returns
    15
  • Quality
    21

This company does not typically respond to reviews

Positive reviews (last 12 months): 46.2%
Positive
6
Neutral
0
Negative
7
20
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What reviewers want you to know

Positive highlights

  • Excellent Customer service, They keep me updated about my order, never missed my chat.

Critical highlights

No critical highlights yet

How would you rate Swords Kingdom?
Top Positive Review

“The attention to detail and craftsmanship are evident”

Zack P.
5/22/23

I bought the Berserk Guts Sword From Swordskingdom. The product itself has exceeded my expectations in every way. The quality is exceptional, and it functions flawlessly. The attention to detail and craftsmanship are evident, making it clear that this company takes pride in delivering top-notch products. I would like to commend Swordskingdom's outstanding customer service. Whenever I had a question or needed assistance, This Store's team was quick to respond and provided helpful and friendly support. It's refreshing to encounter a company that genuinely values its customers and goes the extra mile to ensure their satisfaction.

Top Critical Review

“Horrible customer service!”

Chris T.
9/16/22

I ordered a sword from Sword Kingdom and they sent the wrong item. That happens, I understand but my attempts to rectify this was horrible. First, no one would return my emails. The phone was never picked up. Eventually I did connect with someone through their chat who looked into it, admitted their error and gave me my options. I wanted a refund which never happened. Since then I have tried several times to contact them and have been ignored. This was an incredibly frustrating experience.

Reviews (45)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user christ1440
1 review
1 helpful vote
September 16th, 2022
Verified purchase

I ordered a sword from Sword Kingdom and they sent the wrong item. That happens, I understand but my attempts to rectify this was horrible. First, no one would return my emails. The phone was never picked up. Eventually I did connect with someone through their chat who looked into it, admitted their error and gave me my options. I wanted a refund which never happened. Since then I have tried several times to contact them and have been ignored. This was an incredibly frustrating experience.

Tip for consumers:
Caveat empter!

Products used:
a sword from a different company

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveb2772
1 review
1 helpful vote
January 16th, 2023
Verified purchase

Ordered a sword for my father, from a game he really enjoys, about a month ago, got the order number... and nothing else. I can see the money was withdrawn on the day after, but I haven't received any updates. Tried logging into their website, which no longer seems to be working, and it's not on the orders tab. Tried calling their dead phone number, which seems to perpetually be busy. They've essentially stolen money from me.

Tip for consumers:
Don't use.

Thumbnail of user leavemea2
1 review
1 helpful vote
April 15th, 2021
Verified purchase

I bought a sword they apparently didn't even have and got offered a refund and then waited a month and kept asking in the pop up chat whats happening and they didn't help at all. Phone number doesn't get answered and emails don't get responded to. Maybe if you're lucky and buy something they have you'll get it but I'll never know. This site is gambling.

Service
Value
Shipping
Returns
Quality
Thumbnail of user oroaxofficial
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

I bought the Berserk Guts Sword From Swordskingdom. The product itself has exceeded my expectations in every way. The quality is exceptional, and it functions flawlessly. The attention to detail and craftsmanship are evident, making it clear that this company takes pride in delivering top-notch products.
I would like to commend Swordskingdom's outstanding customer service. Whenever I had a question or needed assistance, This Store's team was quick to respond and provided helpful and friendly support. It's refreshing to encounter a company that genuinely values its customers and goes the extra mile to ensure their satisfaction.

Products used:
Berserk Guts Sword

Service
Value
Shipping
Quality
Thumbnail of user nicholasb615
1 review
2 helpful votes
January 15th, 2022
Verified purchase

I ordered a Keyblade replica back in March of 2021. The site still shows my order as pending as of January 2022. I have emailed them multiple times requesting an update or refund and have received no reply or indemnification. The chat function of the website gets no response either. Total waste of $86. Save your money. Don't buy anything from this scam site.

Tip for consumers:
Do not give this site any money. Seems like a total scam.

Products used:
Ordered the Pumpkinhead Keyblade Replica, never received.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rott1970
1 review
0 helpful votes
February 12th, 2024

Avoid! Didn't receive my sword. Tracking number provided is fake. They do not reply to my questions.

Tip for consumers:
scam!

Products used:
Kingdom of Heaven Ibelin Sword Replica

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomc2093
1 review
0 helpful votes
January 27th, 2024

I ordered a Final Fantasy Hyperion Gunblade of Seifer Almasy for my son on November 24th, 2023. It arrived on the 29th and was broken. I reached out to swords kingdom multiple times on their website and emailed them using the email they provided me. I never had a response regarding the claim and elevated it to the BBB. Swords kingdom never replied to the BBB either. This Pakistani company ships garbage products that they do not stand by nor will they give you a refund.

Thumbnail of user sarahj669
1 review
1 helpful vote
June 10th, 2020

Good quality replicas, excellent customer service, received my order in five days, 18 Pounds VAT was nothing as compared to the quality and services.

Thumbnail of user harryc399
1 review
0 helpful votes
January 27th, 2022

Ordered a sword that arrived 21/12/22 the pommel was bent. I emailed them straight away but have not heard a response and it's been over a month. Won't respond through their online chat. Not worth the risk of buying from them.

Tip for consumers:
Don’t use this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrj407
1 review
4 helpful votes
May 9th, 2020

Ok, so my package did just arrive after exactly in 9 days! I am super pleased with my shipment and the Sword is just great! They still are delivering their items in this pandemic situation because of the virus. Customer service was excellent, Ami was very helpful he kept me informed as to the progress of my order, provided me with tracking information. Every time I contacted Ami through live chat if anytime he missed my chat, swordskingdom's representative contacted me through email with an update. Highly Recommended!

Thumbnail of user andriab28
1 review
0 helpful votes
June 1st, 2023
Verified purchase

Best quality Anduril sword arrived in just 7 days and the scabbard and wall mount was a bonus.
Highly Recommended

Products used:
Anduril Replica

Service
Value
Shipping
Quality
Thumbnail of user daniels4397
1 review
0 helpful votes
November 16th, 2023

Ordered a product on 9/02. After a month I didn't receive it. After emailing several times, on 10/27, I was told to pay more for shipping as the dispatch team missed my package, or I could get a refund. I asked for a refund. I was told that I would get the refund by the end of that day on 10/27. Weeks went by with no refund and I sent several emails and did not hear back.

After not hearing from the company after multiple attempts, I contacted the Better Business Bureau to try and get my refund. They contacted the company and then I finally received my refund on 11/27.

Thumbnail of user ameliaj86
1 review
0 helpful votes
May 25th, 2022

Swords Kingdom is probably one of the best swords selling website from where you can get replica swords, helmets, shields and other replica warfare items at affordable rates. I bought 2 Captain America Shields and 1 Thor's Hammer. They arrived in great packaging and quality was very very impressive. For me, Swords Kingdom is the best online store for purchasing replica props. Thank you

Products used:
2 Captain America Shields
1 Thor's Hammer

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenk671
1 review
0 helpful votes
May 18th, 2023
Verified purchase

I ordered Sword of Thorin from Swordskingdom for my husband. My husband loves it! My long time lord of the rings and hobbit loving fan of a husband almost did a back-flip when he opened it! He shows it off every chance he gets. Very accurate and true to the design in the movies.
Highly Recommended

Service
Value
Shipping
Quality
Thumbnail of user chrisq324
1 review
1 helpful vote
August 24th, 2021

1 star is too high a rating for this site. Do not order from this site. Pick any other sword site. "Your order is in production and will ship Saturday" via the pop up chat, and then by email the same day "Your order is in production and will ship Monday" mind you this was 3 weeks after I ordered. Don't order from this site. They won't answer the phone and will ignore your emails. "We'll provide gift for delay compensation" but when you say you want a refund because their service is terrible they ghost you. This site is a SCAM don't waste your time!

Tip for consumers:
DO NOT USE IT!

Products used:
None because I never received it. Don't order from this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobm1320
1 review
0 helpful votes
September 17th, 2022
Verified purchase

The sword I received:
-Hanger drilled wrong!
-Handle it terribly wrapped!
-Blade stencil is offset!

Tip for consumers:
Don't buy from Sword Kingdom

Products used:
Sword

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelm12941
1 review
0 helpful votes
October 26th, 2023

I recently acquired the Berserk Guts sword replica, and I must say it has exceeded my expectations. As a die-hard Berserk fan, this purchase was a dream come true. Here's why I am thoroughly impressed:

1. Exceptional Detail: The level of detail on this replica is astounding. The hilt, guard, and blade faithfully capture the essence of the Dragonslayer, making it a true collector's piece.

2. Size and Weight: The sword's size and weight are on point. It's a hefty and massive weapon, just as Guts wields in the series, which adds to the authenticity and overall feel of the piece.

3. Display-Worthy: While I don't plan to use it for cutting (and I wouldn't recommend it either), it's a fantastic decorative piece. It's proudly on display in my collection, and it never fails to catch the eye of visitors.

4. Solid Build: The sword is well-constructed from sturdy materials, ensuring its durability for long-term enjoyment.

Overall, if you're a Berserk enthusiast like me, this Guts sword replica is a must-have. It's not just a collectible; it's a piece of art that pays homage to the incredible world created by Kentaro Miura. While it may not be a practical weapon, it's a symbol of our love for the series and a testament to Guts' indomitable spirit.

If you're considering adding this piece to your collection, I highly recommend it. It's more than just a sword; it's a tangible connection to the epic tale of Berserk.

Products used:
Berserk Guts Dragon Slayer Sword

Service
Value
Shipping
Quality
Thumbnail of user dylanp64
1 review
1 helpful vote
May 10th, 2020

I am a collector of swords from various movies. I recently ordered a Narsil sword from swordskingdom.
The order was delivered in perfect condition. The shipping was totally free and a 15 Pounds VAT was nothing as compared to the quality. Buy with confidence.

Thumbnail of user hileyp
44 reviews
190 helpful votes
April 6th, 2020

Used to buy a birthday gift for my husband. He is keen on it and loves swords a lot. It arrived in perfect condition, he was amazed and I'm very happy. Thank you, SwordsKingdom!

Thumbnail of user oliviac107
1 review
0 helpful votes
December 21st, 2019

I was hesitant about buying from here but so glad I did. The service was fantastic, quick delivery! Would definitely recommend

Thumbnail of user spatel6549
1 review
0 helpful votes
October 3rd, 2023
Verified purchase

I recently purchased a sword from Swordskingdom as a gift, and prior to shipping I had asked them via live chat if the scabbard/sheath was the same as the one used in the TV show Ertugrul. They simply responded "yes". Unfortunately, after receiving the item I immediately noticed the scabbard was not the one from the show.

When I contacted Swordskingdom asking about a return/refund, they claimed the scabbard was not pictured and therefore not eligible for return. I explained that I had specifically asked if it matched the show's version, and they had confirmed it did. The agent asked me for proof of this claim. Since I did not save the chat transcript or take a screenshot, I could not provide evidence.

I asked the agent to check their chat history to verify my claim, but soon after the chat disappeared and I lost the ability to message them. Clearly they were unwilling to take responsibility for the incorrect information their representative had provided.

As this was intended as a gift, I went ahead and ordered the correct version from another seller. But I want to caution other customers - when chatting with Swordskingdom, be extremely detailed in your questions and remember to save transcripts and screenshots. Their willingness to provide inaccurate information and then refuse returns when the product doesn't match their claims is very concerning. I'm sharing my experience so others don't find themselves in the same frustrating situation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldw1406
1 review
0 helpful votes
February 5th, 2024

A complete scam of an alleged business. Ordered a sword on November 15,2023. Never received it. After waiting about a month with no communication from these thieves I attempted contact. Used their supposed live chat on their site and clearly a bot or whatever assured me they were on it and gave me a tracking number (which was never registered). It is now February of 2024 and after two other occasions of contacting their bogus chat and being assured they were sending and later re-sending the sword I filed a fraud charge with my credit card company. They are nothing but liars and thieves and stole $200 from me. DO NOT BUY from this FRAUDULENT BUSINESS.

Products used:
Duncan Macleod Sword, but never used it because they never shipped it and stole my money.

Thumbnail of user taniap65
1 review
0 helpful votes
October 23rd, 2020

I ordered Cloud Buster Sword from Swordskingdom.The quality of buster is satisfactory. However i have to pay £16 VAT. But I'm happy with the quality.

Thumbnail of user helenes85
1 review
0 helpful votes
November 5th, 2022
Verified purchase

I ordered three swords from Swords Kingdom uk in November 2021, which were to be delivered before Christmas 2021.
Due to production issues they were delayed, not a huge problem for me as they were not presents, but when they finally arrived one was very unbalanced.

When contacting Swordskingdom asking for a replacement they seemed helpful. I provided photos, and they asked for video which I also provided.
They apologised and promised a replacement, this was promised January 22nd 2022.

After waiting several months, and reaching out numerous times I was finally promised a refund. At this point I have waited over 9 months since placing my order. The initial person who promised me a refund was named Ami at the websites live chat.
They have promised a refund to my card twice now, but I have still not received it. I have reached out again without a reply.

Maybe you will finally refund me Swords Kingdom?
I am terribly disappointed as i thought I had found a good shop to recommend to other dancers..

Tip for consumers:
I can't recommend a company that delivers late, one product is faulty and they do not take responsibility for it.

Products used:
Swords

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobo122
1 review
1 helpful vote
April 28th, 2020

First off the items come from Pakistan, so they claim the shipping cost is huge (mine was over half of what my items cost). They claim they make little profit from their products so customers can save, which may be true because they make most of their profit from their BS shipping costs which you will also get a bill from FedEx about a month later, even AFTER you have paid SK for shipping. Also their 24/7 chat is not 24/7, you can send something 24/7 but they only get back to you when they feel like it (if at all). I order replicas from the other side of the world all the time and pay little to no shipping who also have great customer support. This company is a joke and should be shut down for ripping off their customers and misleading them. Stay away.

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From the business

Swords Kingdom is the premier store to buy the best Replica Swords & Replica Weapons with real details & discounts ensuring durability & elegance!

Company Representative

Thumbnail of user swordsk
Swords K.
Typically does not respond to reviews

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3.6
45 reviews
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