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if you buy a phone from a seller. What if it is not in the condition they say it is in or does not even work or cannot be unlocked ?
asked by Peggy B. on 3/10/16
2 Answers
Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
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Ben, Sorry that was not my experience at all. I received a "fixed" phone and it did not work out of the box. The seller said "it worked when we shipped it" and Swappa did not take my side at all. I felt ripped off and have not been back since.
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