will my funds be available tomorrow after the 90 day hold in a reserve fund?

asked by Rhonda W. on 10/16/17

1 Answer
Thumbnail of user matts814

Used Stripe through Freshbooks recently. I normally just receive checks and cash from clients but due to Covid more clients want pay by Credit. I signed up for Stripe because I couldn't find WE pay on Freshbooks. Which is what we usually use other than Pay Pal. When I signed up it didn't mention anything at all about risk assessments and that I needed a social media account or that they hold on to 25% of your payment for 2 months because of a risk assessment because of what type of business. I was caught off guard! I am a general contractor custom build Finish Carpentry. I'm a small business. They have responded to me but will not close my account and give me $500 due to me. They keep saying it is to mitigate any disputes with customers who may want charge back. After 2 months they will reassess? This is BS and nonsensical as I an Bonded and insured and if a client is unhappy they call me and I work it out with them. I have savings to repay a client for any issues that may arise. After sensing documentation and telling them all this they still refuse to send MY money and close thia dreadful account! I now called Freshbooks for help and they have been great and agreed with me that this sis not seem right. I have contacted a lawyer about how they advertise the use of their service and fees and then suddenly they are emailing about risk crap. Ive never had a client request money back and my reviews are excellent and ive been in business licensed since 2014. Don't use them at all! Be careful! Good luck they can have new issue by then. I would demand your money

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