• Storenvy

Storenvy

Overview

Storenvy has a rating of 2.31 stars from 312 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Storenvy most frequently mention customer service, tracking number, and credit card problems. Storenvy ranks 657th among Marketplace sites.

  • Service
    65
  • Value
    64
  • Shipping
    63
  • Returns
    58
  • Quality
    61

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
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See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They never sent a tracking number as promised and their customer service in response to my inquiries was very poor.
  • I tried contacting the store owner, but no luck in receiving any response.
How would you rate Storenvy?
Top Positive Review

“The quality is good”

Robert E.
7/12/21

Nice to deal with, but Storenvy is only a middle man. The manufacturers are in Pakistan, so a little difficult to communicate with the actual manufacturers. But after a few emails, and 2 weeks both pairs arrived. The size & fit were fine. The quality is good and products used are also good. I would and have ordered more boots and shoes from them again. So don't be scared.

Top Critical Review

“Return policy was not clear, customer service from Bishoo was terrible”

Laurie L.
9/6/23

Ordered a suede jacket from Bishoo. It looked nothing like the photo, and now I have to send it back to Pakistan, as the return policy was not clear. The store is telling me to "cooperate" and to just get the sleeves that are 5 inches too long altered. Or a $30 refund for a $200 coat. They are claiming it was made custom for me yet never asked for measurements. Disappointed in myself I did not do more research before buying!

Reviews (312)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36) store owner (26)
Thumbnail of user johnathand36
2 reviews
0 helpful votes
June 25th, 2023

Purchased months ago via this site and never received updates on my purchase.
Just to finally fall impatient and request a refund.
Apparently Storenvy is unable to issue refunds.
Come to find out the store I purchased from was shut down due to unresponsiveness.
At what point was the site going to send notice to consumers!?!
Bad Business!
Do Not Purchase Via This Site

Tip for consumers:
Purchased months ago via this site and never received updates on my purchase.
Just to finally fall impatient and request a refund.
Apparently Storenvy is unable to issue refunds.
Come to find out the store I purchased from was shut down due to unresponsiveness.
At what point was the site going to send notice to consumers!?!
Bad Business!!
Do Not Purchase Via This Site

Products used:
Famous Person Autograph

Service
Value
Shipping
Returns
Quality
Thumbnail of user eddiep35
2 reviews
4 helpful votes
March 9th, 2023
Verified purchase

Ordered an item over 4 months ago and cannot get a response from the store owner. Storenvy provides no recourse whatsoever for getting your money back or resolving the issue. They only tell you to contact the store owner. No accountability at all when it's on their platform and they make it virtually impossible to contact them (Storenvy) directly.

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Value
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Thumbnail of user lauriel505
1 review
0 helpful votes
September 6th, 2023

Ordered a suede jacket from Bishoo. It looked nothing like the photo, and now I have to send it back to Pakistan, as the return policy was not clear. The store is telling me to "cooperate" and to just get the sleeves that are 5 inches too long altered. Or a $30 refund for a $200 coat. They are claiming it was made custom for me yet never asked for measurements. Disappointed in myself I did not do more research before buying!

Products used:
suede jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user brookiej1
1 review
0 helpful votes
November 6th, 2021

StorEnvy in great. I will be using this site again. Thank you very very much for the good service...

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Value
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Thumbnail of user susanp2766
1 review
3 helpful votes
February 7th, 2023

I placed an order in the beginning of January, and my money was taken out of PayPal to pay for the item.
I have heard NOTHING back from anyone. No a tracking number. No estimated shipping date. Nothing.
I tried to email several people to no avail.
I think this company is scamming everyone.
Avoid buying from them at all costs.

I have filed a complaint with PayPal. This company should not be in business.

Thumbnail of user meretem1
1 review
7 helpful votes
January 9th, 2021

Love my Monsters tank top from my favorite podcast Sword & Scale. Pretty fast shipping to Norway too. Happy with my purchase, would shop again!

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Value
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Thumbnail of user staatsc96
1 review
2 helpful votes
May 9th, 2023

I ordered my bridesmaids dresses from this site, what should have been cute dresses for my wedding were ugly, cheap tarps from China. Not only did they send me the wrong sizes but the dress looked nothing like the picture. And even worse trying to contact anyone to deal with this issue has been a nightmare. Storenvy told me I needed to contact the merchant that actually made the dress to resolve the issue and all the merchant did was tell me I was wrong. I am stuck with ugly useless dresses and am out hundreds of dollars. I highly suggest you take your money elsewhere.

Tip for consumers:
All of their products are cheaply made, up charged, Chinese garbage

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Value
Shipping
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Thumbnail of user chrisp188
22 reviews
60 helpful votes
March 2nd, 2017

Title says it all. It's similar to ebay. The quality of service you get dramatically depends on the seller you buy from. Make sure to purchase through paypal so your purchase is protected (in case you never receive your order). I've now ordered from storenvy 3 separate times and I had two good experiences and one just okay (seller took 3 weeks to send it out). Be careful, read the ratings, and hope for the best, but definitely protect your money and use paypal when purchasing.

Thumbnail of user mollyf119
1 review
0 helpful votes
May 9th, 2023

Didn't match picture at all. Sent measurements and dress clearly didn't fit. Asked them to remove train. They did not.

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Value
Shipping
Returns
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Thumbnail of user sohailahmedm
1 review
5 helpful votes
April 15th, 2022

Please do not waste your money and time in this store, there is no response from team no reply to emails neither calls. I ordered something in February and today is 15 April, I didn't recieve my package yet. This is a fraud company. I paid extra for shipping which said 8-10 days and it's almost 50 days till now.

Thumbnail of user carle176
0 reviews
2 helpful votes
January 17th, 2022

To whom it may concern

Below is an illustration of the shoe you sent me verses what is in your website. I have attempted to get a label to return your shoes and to no avail I was not successful. This is my forth attempt to get this matter corrected. I am so disappointed in how you are handling your customers through no mistake of my own. The shoes more blue than grey.

Thumbnail of user teves
1 review
8 helpful votes
August 15th, 2021

I placed an order on May 5,2021. It is now August 15,2021 3 months later I still have not received my order. I was told it was shipped out and the vendor blame Covid on delay which bull crap. I have no issue with other online orders. I asked for a refund and still have not received that either. I believe this is a scam website. Don't order anything from this or a vendor call Peanut. It's a scam. The photo below is what I ordered.

Tip for consumers:
Don’t use this website. Three months later I still have not received my order. It is a scam.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertm7768
1 review
2 helpful votes
March 7th, 2023

Wouldn't help me when I ordered. Blocked me from contacting them to ask for a return or exchange. Last person I talked to was rude & racist.

Tip for consumers:
Look elsewhere

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeaninef16
1 review
4 helpful votes
May 11th, 2021

I know some reputable sellers that advertised as vendors on this site. However, unless you know exactly who you are purchasing from, it's best to avoid this site. I am one of the many customers scammed by Moooh. In an effort to be understanding I usually give vendors SEVERAL months to send me my items especially because of possible pandemic-related delay. Note that you CANNOT contest payments/request refunds past 5 months. I'm not sure how the Paypal request works since I never got a chance to try it. Still, best to avoid.

Tip for consumers:
Avoid at all costs unless you know exactly who you're dealing with (ex. someone you met in person or know has a reputable social media presence etc.)

Products used:
None because they never came!

Service
Shipping
Returns
Thumbnail of user denag16
5 reviews
31 helpful votes
April 23rd, 2020

My experience is with "shopdivinechic". Before making purchases, make sure you KNOW HOW to do a credit card chargeback. So, this joke of a seller charged $6 shipping & $1.99 handling fee for a tee shirt. A bogus tracking # was posted. I received 3 notices from my mail carrier that I had a parcel with $2.39 POSTAGE DUE from "DIVINE". I refused it... Stay away from StorEnvy, they don't seem to have performance or quality standards.

Thumbnail of user nicolen20
1 review
2 helpful votes
May 11th, 2016

I have tried storenvy multiple times and havent got any sells and im doing great on depop all my prices are under $20. Its so hard to get noticed on storenvy and so much harder when you get no sells to show others you are a great store

Thumbnail of user roberte1242
1 review
1 helpful vote
July 12th, 2021

Nice to deal with, but Storenvy is only a middle man. The manufacturers are in Pakistan, so a little difficult to communicate with the actual manufacturers. But after a few emails, and 2 weeks both pairs arrived. The size & fit were fine. The quality is good and products used are also good. I would and have ordered more boots and shoes from them again. So don't be scared.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aj533
1 review
0 helpful votes
February 28th, 2023
Verified purchase

I was lucky that I received my merchandise and hadn't bought anything expensive. This company does not seem to care about how its shop owners conduct business. I purchased jewelry that I expected (based on the shop owners location) to come from the domestic US and instead, ended up waiting almost 2 months for it to come from China. Had I known this, I wouldn't have made a purchase. The shop owner didn't respond to my email until I sent an email to Storenvy's customer service, and the owner claimed an email was never sent to them. The jewelry I received was assembled improperly and didn't match the picture. Good thing it was inexpensive or else I'd have requested my money back.

I strongly suggest not purchasing anything from here, because the quality will probably be low and the chance that you receive your item is slim. Hopefully you can get your money back or receive your item.

Service
Value
Shipping
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Thumbnail of user claudiam643
1 review
1 helpful vote
March 9th, 2023

I ordered a wedding gown and when I received it the arm hole was smaller than the other I could not get my arm into it. The padding at the bust was wadded up and the zipper is stuck. I cannot even try it on to see if it fits. I WILL NEVER PURCHASE ANYTHING AGAIN FROM THEM. The statement easy returns is false. I have reached out many times and NOTHING. I reached the return policy prior to ordering and learned just because its in writing doesn't mean its legit.

Service
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Thumbnail of user scottp545
1 review
20 helpful votes
June 2nd, 2020

Only thing I've received is a initial receipt. It's been 7 weeks. Other than that I find it impossible to track and get no response from email to them. Never again. Should of looked up reviews first. My bad.

Thumbnail of user goshl
1 review
1 helpful vote
May 5th, 2023

DO READ ALL TGE FINE PRINTS BEFORE PURCHASING! THEY ARE IRRESPONSIBLE AND WILL THROW YOU IN THE DITCH WHEN PROBLEM NOT SOLVED! WORST PART WAS MY ITEM DIDN'T ARRIVED! PLEASE STAY AWAY FROM THIS BOGUS WEBSITE!

Tip for consumers:
No

Products used:
Others

Service
Value
Shipping
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Thumbnail of user mickeyf7
2 reviews
7 helpful votes
November 15th, 2016

It's like EBay, it depends who you buy from!
You're best bet is to look at reviews from the actual store seller.
And I can't believe you have to pay a fee to Storenvy for some Customer Service bull$#*!! That's ridiculous! It's a small fee but it doesn't matter! What other site does that?

Thumbnail of user anhtuann1
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

There is no support, the products are only knockoff from chinese company and they claimed they were madein USA? And they always disabled your store without any notificiation nor reply, even you tried to reach them. Stay away from Storenvy

Thumbnail of user georgeg1230
1 review
1 helpful vote
January 10th, 2022

Purchased a pair of grey moccasins back in October of last year. Really liked the shoes that I ordered, but to my surprise when my order was delivered it was the wrong item. Sent emails to request a return and replacement for the correct pair no response. After several emails and pictures an answer came back from Ms. Alina saying they were looking into my complaint which was in November. Sent more request about sending me a refund in December. As of today January 10, no response, no no shoe replacement and no refund. I am a very dissatisfied customer and all I wanted was the correct shoes that was ordered. As a patient person I'm still waiting for my refund and a label to return this unwanted item. With all conviction I could never recommend this company to anyone.

Tip for consumers:
DON'T BUY ANYTHING FROM THIS COMPANY. Customer service does not follow up with request

Products used:
Suede grey moccasins

Service
Value
Shipping
Returns
Quality
Thumbnail of user beet7
3 reviews
25 helpful votes
December 4th, 2020

"Kitchen Market will take your money and never ship your items. "Customer service" responds with lies and excuses and false promises. I do not believe this is a real business but rather a scam operation.

Tip for consumers:
Do not use this site. It is a scam.

Products used:
None arrived

Service
Value
Shipping
Returns
Quality

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From the business

About StorenvyStorenvy is a new way to shop over 100,000 of the world’s most creative businesses, and the easiest way to open your own online store.

Named one of Entrepreneur Magazine's "100 Brilliant Companies," Mashable's "5 Companies Changing the Way We Shop" and Business Insider's "Startups You Need to Watch," Storenvy is the world's only store builder and marketplace in one.

The Storenvy Marketplace lets shoppers discover and buy unique products from creative businesses around the world by connecting with friends and influencers.

With Storenvy Stores, merchants can create a customizable online storefront in minutes. Running a Storenvy store is free, with no set-up fees, monthly fees or listing fees.

Premium features are available to storefronts for a monthly fee, including custom domain support for $4.99/month and advanced discount features for $4.99/month. The company will soon introduce a commission fee for sales made through the marketplace, though sales through a merchant’s storefront will remain free. Storenvy raised a venture capital seed round in 2011 from Spark Capital, First Round Capital, Kleiner Perkins, CRV and others, followed by a Series A in 2013 from Intel Capital, Spark Capital and First Round Capital. The team of seven is based in San Francisco’s Mission District and is now hiring.

Company Representative

Thumbnail of user jonc48
Jon C.
Typically does not respond to reviews

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2.3
312 reviews
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