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StockX has a rating of 3.25 stars from 2,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StockX most frequently mention fast delivery, perfect condition, and great experience. StockX ranks 8th among Shoes sites.
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This company responds to reviews on average within 3 days
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Hi guys! I ordered my shoes on Thursday,the came on Saturday morning! In beautiful box,shoes are just perfect! Highly recommend! Definitely will make more purchase!
So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.
Hi guys! I ordered my shoes on Thursday,the came on Saturday morning! In beautiful box,shoes are just perfect! Highly recommend! Definitely will make more purchase!
Very quick response and shipping came faster than expected. Shoes and box containing them were in perfect condition. I will buy again, thank you.
Once again I am dealing with shipping issues and seems like either UPS or Stockx employees are stealing shoes. I sold a pair of shoes and sent it for authentication it arrived there on Monday the 20th. For over a day I didn't hear from them then they emailed me saying I sent an empty box. I have proof of delivery with the weight documented at the ups store and they are just ignoring my emails now. I have sold 17 shoes on this app and this will be the last time. Also if you do ship anything make sure you don't lose your drop off receipt or stockx will just steal from you.
Tip for consumers:
Don't lose your drop off receipt when you ship items to this company.
I am really enjoying my experience with this website! I get great quality clothes at incredible prices, and many of the clothes are one of a kind pieces that would be almost impossible to find anywhere else. I would definitely check here first if you see similar items elsewhere on the internet at a much higher price... just saying.;-)
So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.
Products used:
Shoes.
Hey Tiphneigh, we are sorry to hear the delivery of your order didn't go as smoothly as anticipated. We do state in our policy which can be found here:https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX. In situations where a photo is present, we are unable to initiate a claim for the item, as the delivery of the item has been acknowledged and documented by the carrier.
We do understand this isn't the ideal situation or the resolution you were looking for. We do advise that if the package was indeed delivered incorrectly you contact your local authorities to further assist you.
Please contact our support team at stockx.com/contact and we may be able to take a look at your footage on one of your cameras for a seconf review. Thank you!
Ordered these only to have the initial order cancelled due to the seller not being able to ship soon enough to meet expectations (I reached out to StockX and received that explanation). I did get another pair quickly after that (the one that resulted in this survey). Overall despite my original frustration with having and order cancelled and waiting a few more days for the process to play out, I still have only positive things to say about StockX.
I expected like a week and change for my cool greys to arrive but came in like 4 days. So happy. Thanks!
I don't get the stock market analogy nor associated display of price volatility, but the ability to find quality, unused athletic shoes that are "off market" but still desirable, is near-wonderful! Paying a higher premium - much higher in some cases - isn't fun, & that's where patience comes in, because for instance, some of the items come from outside of the USA.
Maybe I just didn't do something correctly, but the inability to send an item as a gift - for reasons of security & of the stock market model maybe - wasn't enjoyable.
Most of what I was looking for, I couldn't find elsewhere, & I hoped to be able to send a gift overseas...
I bid on shoes and it was accepted. StockX kept me in the loop through the entire. Seller shipped the shoes to StockX for review. It met the conditions agreed upon and StockX shipped the shoes to me. I received the shoes the shoes in a few days. Overall the entire process only took a week and I was completely satisfied with the transaction and product.
I discovered StockX via Google. They seemed to be legit as a consignment service provider so went for it.
"Before the New Year, I purchased Jordan Mars 279 White Fire Red shoes from StockX for 261 US dollars. Since they are sports shoes, I removed all the excess, including the tag, and went to the gym. The shoes broke on the very first use, and I immediately reported this to StockX. Now, it has been more than 20 days, but I haven't received any concrete response or a refund. They offered me a compensation of 25 US dollars, which is laughable. The shoes are a total defect and belong in the trash. Be cautious about purchasing from StockX."
Products used:
Shoes
Hi Marats,
We are sorry that you had a negative purchasing experience with us, and we would like to provide more insight into the resolution to your case. StockX requires customers to reach out to us before removing the StockX verification hangtag or wearing their item in order for us to review it for return eligiblity. This is highlighted in our FAQ article about Buyer Promise requests: https://stockx.com/help/articles/What-is-The-StockX-Buyer-Promise
After further reviewing your information, we found that you ordered the Jordan Mars 270 White Fire Red sneakers. This pair of shoes is from 2019 which means they are 5 years old. We ask customers to be careful when wearing shoes that are 5+ years old as there will be structural decomposition with aging for older items. You can find that information in FAQ article regarding returns: https://stockx.com/help/articles/What-is-the-StockX-Return-Policy
We understand this outcome is less than ideal, but we appreciate your understanding, Marats. Thank you.
StockX was great I just never received my package from who ever was supposed to deliver it.
Shoes are perfect, didn't take longer than a week. Tracking number was confirmed and they gave great details!
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It was cheaper than goat
This company is amazing I used to have a ps5 once launch day hit. But I ended up selling it for reasons I will not get into. Any how I tried out stockx for a ps5 just to see. They authenticated the ps5 and gave me a tracking number and then immediately shipped it out to my house in literally only a week. The Ps5 came in brand new everything in the box spotless. Even the new buy smell. Everything is perfect. Great price great place I definitely recommend it to anyone.
Products used:
Ps5
It was fine, fast delivery, good packaging I recommend using StockX you can find good deals and original items
I have already made a truckload of orders on this website, and in 9 cases out of 10, I managed to snatch branded shoes by a very tasty price. The model these guys have implemented can be pretty beneficial for customers, the matter is to know when to buy and what to buy.
Shipment was quick, shoes are always packaged well.
Overall you can't believe everything you see on youtube. Because am in love with my first order on StockX. Came in like a week
Prices are lowkey ight. You just gotta lurk your kicks mehn... because the prices could fluctuate a bit. And one thing i didnt like is that i see a shoe a reasonble price and then when am about paying the price goes up by like $20
Easy to find what I wanted but hard to negotiate on a price since you can't chat with the seller and vice versa. Site is easy to use. Shipping to and from the authentication center was a reasonable time. As long as the item is guaranteed authentic Im happy with my purchase.
My experience was as expected, I'd like to thank stockX for providing folk with the opportunity to grab a shoe release they may have sold out in stores. God bless you all I pray you are doing the Lords will.
Hey Marcia, we're happy to hear it! Thank you for your continued support, and happy shopping!
Something happened with the delivery at first but the team manage to send it two days later. Everything perfect! Thanks
Quick and efficient, no issue on my end what so ever. Process buying it was easy, didn't take long at all, will definitely buy again on the website, well done team.
Variety of different products to choose from.
I'm very pleased with the results of my order. I originally had a issue with theft and my package was stolen and rightfully so I was very upset. I contacted stockX to see if anything could be done after going threw the correct channels with the
Authorities and waiting a few weeks stockX took care of the problem at hand and ended up helping me tremendously. I will be purchasing again!
Thank you.
This is the 3rd time my brand new shoes weren't excepted by stockx when they came from stockx. I no longer want to use their service. I truly think they have incompetent workers who don't take their job seriously. I deleted their app after 7 years of service and over 10 grand in sells.
The fact that you sold me the shoe then when I resell the shoes, it didn't pass? That doesn't make sense to me
Products used:
Jordan 1 retro palomino
We are disheartened to learn that you have had difficulties with the verification on 3 of your latest sales of items that were purchased from StockX. We always urge you to leave your StockX verified tag attached to your item and if for any reason the item has failed verification you may reach out to StockX Customer Service to contest your verification results. We look forward to hearing from you to properly assist you with your concerns.
We bought Jordan 12 Retro's Colorway Varsity Red and Black so called New; 100% authentic. Well they might be authentic but not NEW. Maybe worn a few times but the seller painted the damn shoe. Black transferred to the red and after only wearing them twice. So my bad for not over looking the shoe with a fine tooth comb but for 200. Not cool on the seller. Learned my lesson never again will I buy from stock x.
Tip for consumers:
Inspect shoes. Don’t leave it to the tag.
Products used:
Shoes
Gain trust and grow your business with customer reviews.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey Marcus, we're happy to hear that you're satisfied with your first order from StockX! We appreciate your review and look forward to future business with you.