• Stacksocial

Stacksocial

Overview

Stacksocial has a rating of 2.33 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stacksocial most frequently mention credit card, phone number, and lifetime subscription problems. Stacksocial ranks 301st among Gadgets sites.

  • Service
    79
  • Value
    75
  • Shipping
    50
  • Returns
    57
  • Quality
    70

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7

Instant Feedback

29
See all photos

What reviewers want you to know

Positive highlights

  • Superlative customer service: responsive, expedient, efficient, and decisive!
  • So their web site and purchase process need work, but I am very happy with the outcome from customer support.

Critical highlights

  • I have long since disputed the charges on my credit card.
  • UNFAIR BUSINESS PRACTICE AND NO PHONE NUMBER TO TALK TO A LIVE REPRESENTATIVE.
How would you rate Stacksocial?
Top Positive Review

“I've heard of mashable, but never looked on the site”

Joanne S.
10/25/20

I've heard of mashable, but never looked on the site. WOW! I've been missing out for too long! So HAPPY I finally checked you guys out. Savings and selections are endless. I hate shopping too (HAH! Who said all women LOVE shopping!) Lots of stuff in one place and shopping ONLINE is the only way to shop for me! Thanks ALL you mashable people!

Top Critical Review

“Experience with StackSocial”

Benya P.
12/26/23

I recently bought a product from them. The experience was negative. As the result I've got an unusable, non-functioning product. Somehow it was mistake -- I did not see a lot of negative feedback, numerous responses and reviews. Stacksocial has a poor reputation among consumers, with many warning others to avoid the site altogether. I asked for refund -- no returns, no refunds. "Perhaps you can give it as a gift to a suitable friend", - they told me. That's their policy. P.S. Eventually I got a refund. Thank you Penelope

Reviews (763)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (234) customer support (55) credit card (109) phone number (15)
Thumbnail of user jrvladr
1 review
0 helpful votes
December 26th, 2023

I recently bought a product from them. The experience was negative.
As the result I've got an unusable, non-functioning product.
Somehow it was mistake -- I did not see a lot of negative feedback, numerous responses and reviews.
Stacksocial has a poor reputation among consumers, with many warning others to avoid the site altogether.
I asked for refund -- no returns, no refunds.
"Perhaps you can give it as a gift to a suitable friend", - they told me.
That's their policy.
P.S. Eventually I got a refund. Thank you Penelope

Products used:
None

Thumbnail of user rolanded1
2 reviews
1 helpful vote
March 18th, 2021

After using regular headphones for long time i felt like changing to wireless earbuds. So i purchased Cool Pods Wireless Earbuds from stack social for amazing price. The received pods was a genuine quality.

Products used:
CoolPods Wireless Earbuds with Charging Case

Service
Value
Shipping
Returns
Quality
Thumbnail of user dond48
1 review
8 helpful votes
November 5th, 2022
Verified purchase

I bought a deal that went quite bad. I asked for a refund and they try redirects so they don't have to give me my $50 back. They want to resolve it with the merchant when I have already told them I've lost all confidence with them. They don't listen.
To me the company feels like a souless money sucking machine that refuses to spit it back out.
They don't seem to hear the human behind the text. They make out to "empathize" with you. I get a canned response to my email. Very insulting.
I will avoid doing any business with them again. It looks like I'll be taking this up with consumer affairs.

Tip for consumers:
Do your research on the merchant. Avoid new services because they can be unreliable.

Products used:
Koofr cloud storage

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolinec467
2 reviews
3 helpful votes
October 13th, 2022

I purchased a lifetime Microsoft Office on Stack Social website but the product key they provided doesn't work and they've stopped responding to my emails when I requested for a replacement or refund. Totally unacceptable, it's a real scam!

* Stacksocial attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user mc947
1 review
0 helpful votes
June 14th, 2020

My second purchase was a face mask with 5 filters. It took a very long time to get the item from the Stack Social vendor. When it arrived today (5/15), I opened it up and tried to put on. DOESN'T STAY ON & APPARENTLY since it was such a deal (over $20), it is NOT REFUNDABLE.

BUYER BEWARE!

Thumbnail of user clivemorrell
1 review
0 helpful votes
October 8th, 2023
Verified purchase

I chose the software, with an advertised price of $32.97, which somehow increased to $42.55, after tax and Handling.
Tax: $6.59
Handling: $2.99
Order Total: $42.55
There was no previous mention of any additional of these costs, prior to being asked to pay.

Other reviews:
'I wish that I had seen some of the online reviews.
StackSocial is a "legit" site, but the products they sell are garbage.'

Tip for consumers:
Another Californian CON

Products used:
Microsoft Office Home and Business 2021 (Mac)

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianaw644
1 review
4 helpful votes
September 12th, 2022
Verified purchase

Stacksocial sent a key that had already been used when I purchased a lifetime license for MS Office Pro from their site. Still trying to get them to respond. They are not being very responsive. Feels like a total scam.

Tip for consumers:
Don't use this site!

Products used:
At this point none, because they failed to provide a valid license key for MS Office Professional after it was purchased.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jjjr
1 review
0 helpful votes
January 8th, 2021

BlackFriday PromoCode Fail Paid Full PRICE. StackSocial won't refund back to Visa payment
I placed the order and enter the promotion code listed but It didn't work and when click apply then all of sudden it ORDERED for me automatically and pay FULL Price! Yes it didn't ask me payment methods page at all! Took Visa payment that was recorded on a previous payment.

Item: "The complete DevOps certificates courses & practice test bundle" Original $39 dollar after black Friday week discount code is $12. They charged $39 to my Visa and would not refund me. They said they can give me $39 credits back. HOWEVER, store credit can not use Black Friday code AT THE SAME TIME.
So I cost me $39/each credits to pay the same course instead of $12/each!

I am here to tell you YOU GUYS ARE BEING warned. Black Friday WEEK Discount CODE will not work and it will automatically take your PREVIOUS VISA PAYMENT information and charge to the same VISA card.

Furthermore. THey WON"T call you back nor they have a phone number to call. StackCommerce Support is worst. Takes two days to reply anything
And their email called themself "Support Heroes"?

I sent the support ticket 1 minute right away I saw they charged my Visa. It took them days to reply to me back. Then I provided Screen Capture to proof and they wait 2 days to email me back. This is ongoing for 1 week+ already. I am not get their HELP!

Thumbnail of user joschas
1 review
1 helpful vote
September 2nd, 2023
Verified purchase

I have had several negative experiences buying from this supplier. For the sake of your mental health, you should not shop here, especially if you are an EU citizen.
EDIT: By contacting the Product owner, the issue was partly resolved. Rating increased to 2 because the shop cooperated with the product owner.

Products used:
software license, usable throgh license owner's customer support

Thumbnail of user kasemf
28 reviews
44 helpful votes
December 1st, 2023

Deserves more than 5 stars
I have been buying from them since 2015 until now, I have not had a problem with them. The support is excellent, it provides honest and reliable assistance and support
I don't like compliments. The store is excellent and is considered one of the best stores around the world. I wish them success.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robinr942
1 review
0 helpful votes
March 19th, 2023
Verified purchase

StackCommerce owns both StackSocial & TMZ. Bought Microsoft OFFICE pro from TMZ two years ago & key code was used & never worked. Bought MICROSOFT office pro 2021 recently from StackSocial & same issue AGAIN. Found out StackSocial & TMZ under StackCommerce parent company.
Found out from Microsoft that there is no RETAIL sales for Microsoft Pro - only corporate bundles. StackSocial is selling key codes from bundles that are already assigned to the bundle. It is no glitch that when you enter the key code StackSocial (or TMZ) provides via an email link that redirects you back to StackSocial's website for the big reveal & then another link to try to activate a non valid key code, you see a message that the key code is USED.
You cannot call StackSocial CSRs, you can only fill out a form on StackSocial's website "contact us" then you have no proof of contact & you never hear back. StackSocial's refund policy states that once you view the bogus key code, NO REFUNDS. Catch 22. DO NOT BUY.
Disputed charge with CC company & StackSocial quick to provide proof of purchase but I am then required to provide proof that purchase of software key code doesn't work.
Don't fall for promise of another working key code because it will just be more headaches for you & these key codes will never work. Even if software somehow magically downloads, it will not function later or will be incomplete - think Rosetta Stone language software.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user daves1080
1 review
0 helpful votes
December 2nd, 2020

Total complete rip-off artists... Don't stand behind their products, and never ever listen to you, and never ever give refunds... Even if it's a faulty product... You are stuck, and out of your money...

Thumbnail of user pentapowerc
Penta-Power C.
4 reviews
15 helpful votes
March 31st, 2019

Their service and products as a whole aren't absolutely fraudulent but their business is horrendous. I bought courses and softwares with no problem but beware of the products they're touting for. I only write reviews here for courses and apps, not physical products.
A few of their apps are real bargains. You can hardly find the same elsewhere. However, most of their apps and all of their courses are awful. Before buying them, make sure to read reviews online. If those apps have high ratings (such as NordVPN, CyberGhost, etc.), it will worth your money buying them, otherwise, stay away from them no matter how cheap there are!
Their customer support is horrible, often with irrelevant or ambiguous replies.

Tip for consumers:
If those apps have high ratings (such as NordVPN, CyberGhost, Disconnect, etc.), it would worth your money buying them, otherwise, stay away from them no matter how cheap there are!

Products used:
Courses and softwares

Service
Value
Quality
Thumbnail of user patrickg841
1 review
4 helpful votes
August 31st, 2022
Verified purchase

The site hides terms behind multiple tabs, split to deceive you. Customer Support is more than happy to keep up the bait and switch offered by their company. Save yourself disappointment or time in needing to scour their entire page, with multiple links hidden between tabs to uncover that they are trying to just steal your money.

Service
Value
Returns
Quality
Thumbnail of user clarencej46
2 reviews
0 helpful votes
April 15th, 2021

Here's my experience I paid $349 for a computer that was supposed to have 32 GB of RAM when I turned it on it only had 8 GB of RAM basically they told me it's my tough luck too bad we're not refunding partially your money go to heck we don't care about your business that's what they told me I even tried to contact the CEO left email he never contacted me back all I wanted was $100 of my money refunded which I thought was fair considering this was supposed to have 32 GB of RAM and I only had eight they are nothing but false advertisement and fraud do not do business with

Products used:
horrible company they refuse to refund my money purchased what was supposed to be a 32 GB ram reconditioned computer it was only 8 GB ask for $100 of it refunded cuz I paid $349 thinking I was getting a 32 GB of RAM basically they told me kick rocks get screwed that's what they told me even contacted the CEO sent him emails no response do not do business with this company

Service
Value
Shipping
Returns
Thumbnail of user josec210
1 review
2 helpful votes
April 20th, 2018

I bought two products with them. The hosting worked great. However I bought seopop when I used the verification code it did not work. They refunded me in store credits credits expire 3 months after they are issued so basically they hustled themselves some extra money. Glad I didn't lose much.

Thumbnail of user hellespeakman
1 review
1 helpful vote
June 18th, 2023

I decided to use Stacksocial to buy a 3 month access for Adobe Creative cloud. However, when I went to redeem the codes - the very same day - they were not valid. Use caution when buying from this site!

Thumbnail of user lancew52
1 review
23 helpful votes
July 25th, 2019

Selling rubbish so called 'lifetime VPN subscriptions' that are worse than most of the free ones, download speeds are absolute dreadful averaging between 0.2 GB to 0.9 GB, when emailed for refund because of the dire speeds, they don't want to know or help just " fob you off", ignore your emails than they close your account.
R. e Purchased a good annual subscription VPN Nord averaging fast 39 -45 GB

Thumbnail of user karenl3165
1 review
0 helpful votes
April 7th, 2022
Verified purchase

After I clicked purchase in PayPal, I was not directed back to stack social so I was unable to download my purchase. Their customers support find my purchase even without me giving them the email of the purchase as I didn't know because they never asked when I did the purchase. So their web site and purchase process need work, but I am very happy with the outcome from customer support.

Tip for consumers:
Watch out if you don’t have an account and pay with PayPal

Products used:
Software

Service
Value
Returns
Quality
Thumbnail of user liama20
1 review
2 helpful votes
July 13th, 2019

It was so cheap for the Keepshield VPN Unlimited lifetime for 5 devices I thought it was a scam. 92 percent off- absolutely incredible. Took the risk... but instead, I logged into the website and used the code that this site provided immediately after purchase and it worked perfectly! I am still amazed as you can pay what I paid as standard for limited vpns for 3 months. This is lifetime package and works great from fantastic provider

Thumbnail of user janeb770
1 review
0 helpful votes
December 17th, 2020

False, deceptive and misleading advertising.

Bought lifetime subscription for VPN software BUT my access suddenly expired in November after 5 years.

Contacted Stacksocial multiple times and all I get is a "looking into it" reply while I go without a VPN.

The VPN provider (not their fault) kindly extended my account for a few weeks so they can investigate and I can pursue my complaint against Stocksocial.

According to the VPN provider, I am not the only subscriber who was misled (conned) so how about a class action suit? Is anyone interested?

NOTE: I will file a complaint with the FTC but as I understand all they do is send a "cease and desist" warning letter.

Thumbnail of user russellm610
1 review
0 helpful votes
September 7th, 2022
Verified purchase

Item was advertised as a genuine brand name (Shashibo) from StackSocial, but the actual item received was a generic, cheap quality copy of the original. StackSocial did charge me for the item but stated the item was purchased from a partner in Wenzhou Zhejiang, China. The Chinese company admitted the item was falsely advertised, and a refund would only be possible if the item was sent back to a room in Longgang City in China instead of StackSocial who charged me. Neither StackSocial nor the Chinese company would provide an RMA. And StackSocial ecommended I deal with the Chinese manufacturer instead. Shipping costs plus tracking service within a communist country would be nearly the cost of the item.

*Update* -- After posting this critical review, StackSocial responded with a possibility to get a refund without sending back the fake item to a room in China. After submitting proof of their credit card charge on my credit card statement, they processed a refund. It shouldn't have taken this long to resolve the problem with a US-based company or resorted to a critical review to get their attention.

Thumbnail of user petew61
1 review
5 helpful votes
October 16th, 2018

I also have purchased programs from StackSkills but not anymore.

I attempted to order an art course for a child, on sale at 39 dollars. When I went to the checkout to pay for my purchase, I noted that another item, "frequently bought by customers" had been added by default. I was not interested in the added program. Several attempts to remove the unwanted program failed - in fact the more I clicked the back button, the more I closed and tried to reopen the page the more the price kept going higher until it had reached $206. I received a reply from someone calling himself Support hero Bruce Wayne, telling me it was all a BUNDLE for 39 dollars. Not SO. The 39 dollars was simply lure so that I would blindly click and pay the extra without noticing. This company is connected with MASHABLE for Heaven's sake so we must assume that the editorial policy at Mashable is as sleazy and dishonest as the sales practices at Stackskills. So as far as any more offers from StackSkills put them up your Bat Cave Bruce Wayne/

Thumbnail of user arlenef4
2 reviews
9 helpful votes
March 23rd, 2020

Thought the pop up coupon was for $10. Turned out to be 10% (3.89)

Thumbnail of user marcusp143
1 review
0 helpful votes
June 12th, 2020

Do not use this platform:
Do not use this platform. They cannot be reached by phone. There is no customer service and they have not provided the course I paid for. After going through to many problems to get the course paid for there were inadequate directions as to how to access the course. All sorts of problems happened. When I attempted to get help I was contacted by an entity with a different name. Because the named used differed I did not respond quickly. Because I did not respond in 12 hours they assume all was okay. Now I cannot get in touch with them and I cannot get anyone to respond to my request for a refund. At best they are extremely slow and incompetent. More than likely this is a scam.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

StackSocial scours the web for the newest software, gadgets & web services. Explore our giveaways, bundles, Pay What You Want deals & more.

Company Representative

Thumbnail of user stackc
Stack S.
Typically does not respond to reviews

How do I know I can trust these reviews about Stacksocial?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.3
763 reviews
Have a question about Stacksocial?