Stackry FAQ | Sitejabber

Question:

Hi i would like to order some skincare products like make up sun protection, perfumes and some vitamins like neuhair, rogaine and other health suplement. do you provide shipping these items? or you have some restrictions? Hi i would like to order some skincare products like make up sun protection, perfumes and some vitamins like neuhair, rogaine and other health suplement. do you provide shipping these items? or you have some restrictions?

Answer:

The restrictions are on these types of items are dependent on what country you are shipping to. It is always best to check with your local customs office on what can be shipped before shopping in the U.S. The specific restrictions will vary by country. For example on your list perfume has the tightest restrictions which are based on the ‘flash point’ of the perfume. Vitamins and supplements are widely shipped but some countries have very tight restrictions on specific ingredients. Stackry will ship most items that eligible to be shipped to your home

By Len B., Problem Resolution Supervisor over a year old

Question:

How much a xbox one console will cost me in india if i buy and get shipped through stackry How much a xbox one console will cost me in india if i buy and get shipped through stackry

Answer:

Thanks Liliane for your answer! People can view our shipping calculator here: https://www.stackry.com/en/shipping-calculator Thank You

By Sean V., over a year old

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Question:

Do you give ship cost right up front or not till it is too late and you have charged? Do you give ship cost right up front or not till it is too late and you have charged?

Answer:

Thanks Genildo for your answer. To take this a step further, customers can check rates and shipping prices here. We do not hide fees https://www.stackry.com/en/shipping-calculator Thanks

By Sean V., over a year old

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Question:

If i shopped for refurbished goods... and i want to ship them to a country that cannot accept refurbished goods... can you create me a new invoice after you've received the goods without the words refurbished? do you alter prices for lower duties for the benefit of the client? If i shopped for refurbished goods... and i want to ship them to a country that cannot accept refurbished goods... can you create me a new invoice after you've received the goods without the words refurbished? do you alter prices for lower duties for the benefit of the client?

Answer:

Hi Sam, I note Joanna D.'s answer which seems pretty straight forward, but the problem comes when your Countries Customs agents process your shipment. Stackry will absolutely decline to submit a Customs Declaration if the information has been falsified (as you are suggesting) as they would be breaking US Customs Laws, and even if they were foolish enough to do what you are suggesting it is likely that YOU might face prosecution by your country's Customs/Border Forces. If it helps, as far as the US purchase is concerned, if you purchase goods/equipment/electronics from a US Store which is selling it as 'Refurbished' but with the same warranty and sales conditions as BNIB and it has been refurbished by the manufacturer (Dell does this a lot!) then it is treated as though it is new. However, your Invoice from the Retailer may/may not show 'Refurbished'. If it doesn't say 'Refurbished' you're good to go! Check with the Retailer's Customer Support Agents to find out how they will be identified... Good Luck

By Jerry W. over a year old

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Question:

Are credit or debit cards accepted for payment? Are credit or debit cards accepted for payment?

Answer:

Beware! Beware! Beware! Fraudsters No 1 (STACKRY) I bought Iems From ebay.com (Apple watch) And many more items Seller was Stickywebdomains His site http://www.stickywebdomains.com/, customer Support for stickywebdomain:- 24/7 Sales & Support (480) 624-2500, They say that the seller complaint them that credit card fraud happened with them, But when i asked the seller and call up them they say they never sell anything on ebay. Now IT PROVES That whoever has complaint is not right guy OR STAKCRY trying to take my stuff? I"m really confused. Now I"m trying to call stackry customer care on (781-569-0201), These guys $#*!ts put my No on blocked, Whenever i dial there Phone no it cuts automatic, Hence its proved they are trying to take my goods unnecessary. And Last, I was working with them from a long time Might be 6 months they never done like that before but i really don't know what is going to be happen with these guys. I"m having several accounts with them, that doesn't mean i"m doing something wrong its just because i"m having too many shipments. They have blocked all my accounts And that's quite unfair and I have lost of my 10000$ stuffs, Now i"m gonna prosecute them soon I"m not gonna sit quite. Guys Please Beware with them now. Thanks

By Connie W. over a year old

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Question:

I would like to order a ore order item to be dispatched in september. would this be a problem? I would like to order a ore order item to be dispatched in september. would this be a problem?

Answer:

Hi Lesley, thank you for your question. Our policy is that anything over 45 days is subject to a charge of 8 cents per pound per day which will have to be paid prior to shipment to you. After 60 days in storage, Stackry reserves the right to destroy or otherwise dispose of such packages without incurring any liability to you or any other party whatsoever. We can make exceptions to this policy under certain circumstances, if contacted in advance. Please reach out to us at support@stackry.com if you would like to discuss further. Hope you have a nice day ahead.

By Gwen A. over a year old

Question:

My order kept getting cancelled automatically, apparently sites like bestbuy won't send anything to freight forwarder. please help. My order kept getting cancelled automatically, apparently sites like bestbuy won't send anything to freight forwarder. please help.

Answer:

Hi Ivan, thank you for your question. You can check which retailers currently do not ship to us by clicking here: https://www.stackry.com/blacklisted-retailers Please reach out to us at support@stackry.com if you would like to discuss further. Hope you have a nice day ahead.

By Gwen A. over a year old

Question:

Why was i charged a hazmat fee , for items from bath and body works. Why was i charged a hazmat fee , for items from bath and body works.

Answer:

Hi Lindsay, thank you for your question. Perfumes, body sprays, oils, and hand sanitizers are considered flammable. We can still ship these products, but hazardous/flammable items will incur a $12.50 per shipment/per hazmat type handling fee and require a repack or consolidation. Please reach out to us at support@stackry.com if you would like to discuss further. Hope you have a nice day ahead.

By Gwen A. over a year old

Question:

Can i get bags and shoes from luxury brands stores to be shipping to kuwait ?? Can i get bags and shoes from luxury brands stores to be shipping to kuwait ??

Answer:

Hi Rana, thank you for your question. We do ship luxury brands of shoes and bags to Kuwait. Please reach out to us at support@stackry.com if you would like to discuss further. Hope you have a nice day ahead.

By Gwen A. over a year old

Question:

Can i buy things from luxury brands stores as gucci ysl fendi dg etc Can i buy things from luxury brands stores as gucci ysl fendi dg etc

Answer:

Hi Rana, thank you for your question. We do ship luxury brands to Kuwait. Please reach out to us at support@stackry.com if you would like to discuss further. Hope you have a nice day ahead.

By Gwen A. over a year old

Stackry Questions & Answers

How much a xbox one console will cost me in india if i buy and get shipped through stackry How much a xbox one console will cost me in india if i buy and get shipped through stackry

Do you give ship cost right up front or not till it is too late and you have charged? Do you give ship cost right up front or not till it is too late and you have charged?

Are credit or debit cards accepted for payment? Are credit or debit cards accepted for payment?

I would like to order a ore order item to be dispatched in september. would this be a problem? I would like to order a ore order item to be dispatched in september. would this be a problem?

My order kept getting cancelled automatically, apparently sites like bestbuy won't send anything to freight forwarder. please help. My order kept getting cancelled automatically, apparently sites like bestbuy won't send anything to freight forwarder. please help.

Why was i charged a hazmat fee , for items from bath and body works. Why was i charged a hazmat fee , for items from bath and body works.

Can i get bags and shoes from luxury brands stores to be shipping to kuwait ?? Can i get bags and shoes from luxury brands stores to be shipping to kuwait ??

Can i buy things from luxury brands stores as gucci ysl fendi dg etc Can i buy things from luxury brands stores as gucci ysl fendi dg etc

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