Stackry Questions & Answers

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Here’s what consumers have asked with answers from Stackry staff and previous consumers.

37 questions answered
5% answered in 1 day
Question:

Why cant i get onto your website? philip

Answer:

Hi Philip, Sorry you are having issues accessing our website. We have not had any other reports of our site being down. Please email us at support@stackry.com if you are still encountering problems and our technical team can help assist you. Thanks!

By Sean V.,
Question:

So i have an item sent to you and then you will forward to me (inaustralia) by the agreed shipper. the item will already be packed. do you fill out all the required forms documents etc? do i send then it to the locker number and address provided in my account and then i can choose shipping method once you have the item? this ia how it works

Answer:

Hi Harry, Once you sign up with Stackry you will be given a US address to use when ordering items from online retailers, you use this address as your shipping address. Once an order is received at our warehouse, you will get an email notification from us indicating that it has arrived. It is at this point you will log into your account and tell us what is inside the package and the value of those items. Once this is finished, you can request that your packages be shipped individually, or to be consolidated together and shipped out. This is the long and short version of how it works, the following link will also help https://www.stackry.com/en/how-it-works. Let me know if you have any further questions, we look forward to working with you! Regards,

By Sean V.,
Question:

While attempting to re-direct a usps parcel to my stackry locker # 741881- your address was deemed " invalid ". how to resolve ? thanks

Answer:

Hi Rocky, Very sorry to hear this. Can you please email us a support@stackry.com with the parcel tracking number and address details you attempted to use. Thank You!

By Sean V.,
Question:

Do we get charged customs for our deliveries to canada? and if so, how can we keep the customs low- do we enter a lower price on the value of the product? also is customs calculated along with the shipping cost as well? or do we have to pay customs when it arrives at our door.

Answer:

Hello! You're Stackry parcel forwarding costs do not include additional taxes which will be charged in your country. These costs vary greatly by country and you should check with your local customs office on what the potential costs will be. You can use a site like https://www.dutycalculator.com/ to estimate what your costs will be. Via our Stackry system, it's on you, the customer, to add your own description, quantity, and prices for all your items, which will then be converted into your packages commercial invoice. Thanks

By Sean V.,
Question:

Do you deliver to ireland?

Answer:

Hi Cathal, Yes, we sure do. To check pricing. Please use our shipping calculator: https://www.stackry.com/en/shipping-calculator Thanks!

By Sean V.,
Question:

I have an order coming to you from amazon to be sent to saudi arabia. will you please let me know how you are going to charge for the courier charges?

Answer:

Hello Somasundaram, With every package that arrives into your locker, you will receive an email. You can then wait for other packages to arrive and consolidate, or ship the single package to yourself. Once you proceed through some simple shipping steps you are then able to select from our list of carriers. DHL, Fedex, USPS, etc... Then you pay, and we ship! :) If you have any other questions regarding the shipping process, please feel free to email us at support@stackry.com Thanks

By Sean V.,
Question:

I want to order 3# men trousers from dockers usa - i need to know the weight and the charges of shipping to saudi arabia.

Answer:

Thanks for the question. If you happen to have the dimensions and weight of your package. Please enter them here: https://www.stackry.com/en/shipping-calculator Once you add that information and your country and city name, different pricing and carrier options will appear. Please let us know if you have any additional questions!

By Sean V.,
Question:

Hey guys, i see repacking and storing prices, but i don't see any shipping cost prices to ship from your us warehouses to sydney australia. if was to ship about 10kgs, what would that cost in shipping please?

Answer:

Thanks for visiting the site! Our shipping prices can be found here https://www.stackry.com/en/shipping-calculator. Please keep in mind that both size and weight are important factors in determining the price of a shipment. Let us know if you have any additional questions!

By Erin W., Problem Resolution Supervisor

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