Here’s what consumers have asked with answers from Stackry staff and previous consumers.
Hi Philip, Sorry you are having issues accessing our website. We have not had any other reports of our site being down. Please email us at support@stackry.com if you are still encountering problems and our technical team can help assist you. Thanks!
Hi Harry, Once you sign up with Stackry you will be given a US address to use when ordering items from online retailers, you use this address as your shipping address. Once an order is received at our warehouse, you will get an email notification from us indicating that it has arrived. It is at this point you will log into your account and tell us what is inside the package and the value of those items. Once this is finished, you can request that your packages be shipped individually, or to be consolidated together and shipped out. This is the long and short version of how it works, the following link will also help https://www.stackry.com/en/how-it-works. Let me know if you have any further questions, we look forward to working with you! Regards,
Hello! You're Stackry parcel forwarding costs do not include additional taxes which will be charged in your country. These costs vary greatly by country and you should check with your local customs office on what the potential costs will be. You can use a site like https://www.dutycalculator.com/ to estimate what your costs will be. Via our Stackry system, it's on you, the customer, to add your own description, quantity, and prices for all your items, which will then be converted into your packages commercial invoice. Thanks
Hello Somasundaram, With every package that arrives into your locker, you will receive an email. You can then wait for other packages to arrive and consolidate, or ship the single package to yourself. Once you proceed through some simple shipping steps you are then able to select from our list of carriers. DHL, Fedex, USPS, etc... Then you pay, and we ship! :) If you have any other questions regarding the shipping process, please feel free to email us at support@stackry.com Thanks
Thanks for the question. If you happen to have the dimensions and weight of your package. Please enter them here: https://www.stackry.com/en/shipping-calculator Once you add that information and your country and city name, different pricing and carrier options will appear. Please let us know if you have any additional questions!