Stackry Questions & Answers

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Here’s what consumers have asked with answers from Stackry staff and previous consumers.

37 questions answered
5% answered in 1 day
Question:

I want to order 3# men trousers from dockers usa - i need to know the weight and the charges of shipping to saudi arabia.

Answer:

Thanks for the question. If you happen to have the dimensions and weight of your package. Please enter them here: https://www.stackry.com/en/shipping-calculator Once you add that information and your country and city name, different pricing and carrier options will appear. Please let us know if you have any additional questions!

By Sean V.,
Question:

Hey guys, i see repacking and storing prices, but i don't see any shipping cost prices to ship from your us warehouses to sydney australia. if was to ship about 10kgs, what would that cost in shipping please?

Answer:

Thanks for visiting the site! Our shipping prices can be found here https://www.stackry.com/en/shipping-calculator. Please keep in mind that both size and weight are important factors in determining the price of a shipment. Let us know if you have any additional questions!

By Erin W., Problem Resolution Supervisor
Question:

Some ppl mention that you have lots of fraud cases others claim that you guys steal their shipments and send them stones how do i know for sure that you are a reliable service that i can use?

Answer:

Thanks for your question. We definitely are not fraudulent, we are a legitimate leader in the international forwarding business. We have an A+ BBB Rating and years of happy customers with great service, and pride ourselves on that. We value our customers in the upmost as they are what makes our business run. Any claims of fraud are 100% false. We strongly urge everyone to try our services and see for themselves. Thanks!

By Sean V.,
Question:

How do you get package dimensions? when you order online and package is sent directly to stackry.

Answer:

Thanks for your question. Every package that enters our facility gets weighed, measured (package dimension), scanned, and then entered into the correct locker. We also collect the senders information. Once the package passes through this phase, yourself "the customer" will get an email stating that your package has arrived.

By Len B., Problem Resolution Supervisor
Question:

I want to know recording mode? and i want to create an e-american free. thank

Answer:

Thanks for your question. Its very simple to sign up with an account at Stacky. We are completely transparent with our pricing, no hidden fees, low shipping rates, and great customer service! Thanks

By Sean V.,
Question:

Is stackry reliable and safe? is it the best of all?

Answer:

Thanks for your question. Yes we are very safe, secure, and in my opinion the best in the industry! We are the leader in our field in consolidation, customer service, security, and low pricing with complete transparency. No hidden or sign up fees!

By Len B., Problem Resolution Supervisor
Question:

When do i know the exact cost of shipping?

Answer:

Thanks for your question. If you are consolidating multiple packages, you will get an email once that is finished. You can then log in and review rates. If you would like to see our rates for a single package, please feel free to use our shipping calculator https://www.stackry.com/en/shipping-calculator

By Len B., Problem Resolution Supervisor
Question:

I wish to buy a watch which the us agent wont sell overseas. can i use your service to buy it and have it sent to your postal address and then on-sent to me?

Answer:

If the merchant is willing to ship to mail forwarding services then yes. This is exactly what mail forwarders will do for you :)

By Liliane G.
Question:

What would it cost to ship a 65" tv to zambia?

Answer:

Thanks for your email. Please enter the dimensions, weight, and address into our shipping calculator: https://www.stackry.com/en/shipping-calculator Thanks

By Sean V.,
Question:

Are we told ship cost up front to decide wether it is too much to bother with? or is it a mystery till we are charged on credit card?

Answer:

No, you can check shipping price before they charge your card, you can choose what shipping service to use and the prices but beware if you consolidate multiple items there's no turning back, you'll have to choose one of the shipping services and you can't put your items back on the dashboard. Also you can't edit customs declaration once you consolidated a shipment, you do it before consolidation.

By Genildo D.

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Typical questions asked:
  • How long does shipping take?
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  • Where is the company located?
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