Stackry Questions & Answers

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Here’s what consumers have asked with answers from Stackry staff and previous consumers.

37 questions answered
5% answered in 1 day
Question:

Answer:

Yes, you can. Please register on our site, https://www.stackry.com/en/register and use your locker number as part of the shipping address.

By Warren S.
Question:

I want to buy a stroller from usa to malaysia. can u help me since they don't directly ship to malaysia?

Answer:

Yes, once you register on Stackry.com, you will get a dedicated locker. Using this as your shipping address, you have the retailer ship the stroller to your locker in New Hampshire. Once received, we will ship it to you.

By Warren S.
Question:

How much it is reliable & rust worthy to ship through stakry from us to ksa

Answer:

You can get a sense of the cost by using the shipping calculator on our website, https://www.stackry.com/en/shipping-calculator. As far as trust, we have many satisfied customers in Saudi Arabia and you can see some of their reviews on this website.

By Warren S.
Question:

Hi, i want to buy some clothing from nordstrom but i cannot pay. how much would you charge for online shopper from your service?

Answer:

Hi Doreen, Thanks for the question. If you are unable to purchase yourself, we charge $10 per online retailer & 8.5% of the purchase price capped at $100 for personal shopping! Hope this help! Thanks

By Sean V.,
Question:

Why cant i get onto your website? philip

Answer:

Hi Philip, Sorry you are having issues accessing our website. We have not had any other reports of our site being down. Please email us at support@stackry.com if you are still encountering problems and our technical team can help assist you. Thanks!

By Sean V.,
Question:

So i have an item sent to you and then you will forward to me (inaustralia) by the agreed shipper. the item will already be packed. do you fill out all the required forms documents etc? do i send then it to the locker number and address provided in my account and then i can choose shipping method once you have the item? this ia how it works

Answer:

Hi Harry, Once you sign up with Stackry you will be given a US address to use when ordering items from online retailers, you use this address as your shipping address. Once an order is received at our warehouse, you will get an email notification from us indicating that it has arrived. It is at this point you will log into your account and tell us what is inside the package and the value of those items. Once this is finished, you can request that your packages be shipped individually, or to be consolidated together and shipped out. This is the long and short version of how it works, the following link will also help https://www.stackry.com/en/how-it-works. Let me know if you have any further questions, we look forward to working with you! Regards,

By Sean V.,
Question:

While attempting to re-direct a usps parcel to my stackry locker # 741881- your address was deemed " invalid ". how to resolve ? thanks

Answer:

Hi Rocky, Very sorry to hear this. Can you please email us a support@stackry.com with the parcel tracking number and address details you attempted to use. Thank You!

By Sean V.,
Question:

Do we get charged customs for our deliveries to canada? and if so, how can we keep the customs low- do we enter a lower price on the value of the product? also is customs calculated along with the shipping cost as well? or do we have to pay customs when it arrives at our door.

Answer:

Hello! You're Stackry parcel forwarding costs do not include additional taxes which will be charged in your country. These costs vary greatly by country and you should check with your local customs office on what the potential costs will be. You can use a site like https://www.dutycalculator.com/ to estimate what your costs will be. Via our Stackry system, it's on you, the customer, to add your own description, quantity, and prices for all your items, which will then be converted into your packages commercial invoice. Thanks

By Sean V.,
Question:

Do you deliver to ireland?

Answer:

Hi Cathal, Yes, we sure do. To check pricing. Please use our shipping calculator: https://www.stackry.com/en/shipping-calculator Thanks!

By Sean V.,
Question:

I have an order coming to you from amazon to be sent to saudi arabia. will you please let me know how you are going to charge for the courier charges?

Answer:

Hello Somasundaram, With every package that arrives into your locker, you will receive an email. You can then wait for other packages to arrive and consolidate, or ship the single package to yourself. Once you proceed through some simple shipping steps you are then able to select from our list of carriers. DHL, Fedex, USPS, etc... Then you pay, and we ship! :) If you have any other questions regarding the shipping process, please feel free to email us at support@stackry.com Thanks

By Sean V.,

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