Spokeo Questions & Answers

Dear Karen: I received your question to the Sitejabber.com page for Spokeo, on April 16,2024 regarding our service, and I am happy to assist in resolving this matter. You can get access to search results when you're logged in. To log in and begin searching, please follow these instructions: 1. If on a computer, please click "Login" in the upper right-hand corner. If on a mobile device, select the three stacked lines in the upper right hand corner, then click "Login" from the drop-down menu. 2. Enter the email address and password associated with your Spokeo account and click on the green "Login" button. 3. If you logged in successfully from a computer, you'll now see "Get Help" and a silhouette with a downward arrow next to it in the upper right hand corner. When logged in successfully from a mobile device, you can click the three stacked lines in the upper right hand corner and will see "Account" in the drop-down menu. Once you're logged in, you can begin searching. Additionally, to view your Single Search Report, please follow these instructions: 1. If on a computer, select the downward arrow next to the silhouette in the upper right hand corner. If on mobile device, select the three stacked lines in the upper right hand corner. 2. Select "Account" from the drop-down menu. 3. Scroll down to the "Purchased Reports" section. Please let me know if you encounter any difficulties. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Dear Frieda: I received your question to the Sitejabber.com page for Spokeo, on July 12,2023 regarding our service, and I am happy to assist in resolving this matter. Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription- Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Hi there, Sherry! Thanks for the great question. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesable sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Hi there, Sandra: Thanks for the questions. Our staff that comprises of Spokeo Customer Care are trustworthy and they're to help you with your concerns using Spokeo. Spokeo has reviews here on SiteJabber and other review sites such as the Better Business Bureau and the Google Playstore. If you're having issues logging in, I invite you to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Hi there, Sandra: Thanks for the questions. Our staff that comprises of Spokeo Customer Care are trustworthy and they're to help you with your concerns using Spokeo. Spokeo has reviews here on SiteJabber and other review sites such as the Better Business Bureau and the Google Playstore. If you're having issues logging in, I invite you to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Hi there, Sandra! Thanks for the great question. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesable sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Dear Kristy: I am truly sorry to hear this. I received your question to the Sitejabber.com page for Spokeo, on November 26,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of "Sitejabber.com Review Site Complaint": - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Hi Nancy! That's a great question. From time to time, we invite Spokeo users to visit Sitejabber.com and leave their thoughts and comments on Spokeo's service and Spokeo's Customer Care team if they had been in contact with them regarding a matter. I apologize if this caused any confusion. We value your question and will strive in the future to make this invitation to SiteJabber clearer in language. Thanks! - Spokeo Customer Care

Dear Dr. Charles H.: Thank you for your question! Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

Dear Pieter: Thank you for your question! Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care