Spokeo Questions & Answers

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Here’s what consumers have asked with answers from Spokeo staff and previous consumers.

58 questions answered
16% answered in 1 day
Question:

Im being charged by you an i dont have an account

Answer:

Watch for the $20 charge at the end of the month. They say a person is out, then the charge comes a month later. Had to cancel my card and get new # to keep them out of my wallet.

By Rich C.
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Question:

I subscribed thinking it would be real but nothing i felt this would be a good i tried t gave me was proven and accurate information or no information

Answer:

Hi There! When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

By Spokeo I.,
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Question:

This is not at all what i was expecting. i'm disappointed. checked a few names and nothing came up. i get better results just doing the googling myself. i'd like a refund. :(

Answer:

Dear Amber, We understand your concern and wish to assist with this matter. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our information comes from various sources located within the Public Domain such as public record data, surveys, and social data (that has not been deemed private). Spokeo makes this information more easily accessible for people to research themselves or others, and sometimes that information is not always up to date. Should you have any further questions or concerns regarding this issue please feel free to contact a member of our Customer Care team by calling 888-906-0850, or email CustomerCare@spokeo.com. We'd be more than happy to help. Sincerely, Spokeo Customer Care

By Spokeo I.,
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Question:

You charged my bank account and i certainly didn't authorize it!

Answer:

Dear Jill, We understand your concern and certainly wish to assist in resolving this matter. Please allow me to explain, in order for a Spokeo subscription to be created, a user must click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns at 888-906-0850, or email CustomerCare@spokeo.com. We are available 24/7 and happy to assist with any questions or concerns you might have. Sincerely, Spokeo Customer Care

By Spokeo I.,
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Question:

I signed up for a $. 95 one-time service, but my credit card was charged $19.95. why did this happen? i did not want any type of subscription or correspondence beyond the $. 95 situation so i would strongly urge you to remove $19 of this charge from my credit card account.

Answer:

Dear Bill, I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way. Sincerely, Spokeo Customer Care

By Spokeo I.,
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Question:

I want to cancel

Answer:

Dear Frieda: I received your question to the Sitejabber.com page for Spokeo, on July 12,2023 regarding our service, and I am happy to assist in resolving this matter. Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription- Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

By Spokeo I.,
Question:

Accuracy of identification of phone numbers location and persons who place incoming calls presented

Answer:

Hi there, Sherry! Thanks for the great question. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesable sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

By Spokeo I.,
Question:

Answer:

Hi there, Sandra: Thanks for the questions. Our staff that comprises of Spokeo Customer Care are trustworthy and they're to help you with your concerns using Spokeo. Spokeo has reviews here on SiteJabber and other review sites such as the Better Business Bureau and the Google Playstore. If you're having issues logging in, I invite you to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

By Spokeo I.,
Question:

Answer:

Hi there, Sandra: Thanks for the questions. Our staff that comprises of Spokeo Customer Care are trustworthy and they're to help you with your concerns using Spokeo. Spokeo has reviews here on SiteJabber and other review sites such as the Better Business Bureau and the Google Playstore. If you're having issues logging in, I invite you to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

By Spokeo I.,
Question:

Is your site very accurate? i tried other sites that give me no information

Answer:

Hi there, Sandra! Thanks for the great question. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesable sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care

By Spokeo I.,

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