• Spokeo

Spokeo

Overview

Spokeo has a rating of 1.96 stars from 1,331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spokeo most frequently mention phone number, credit card, and customer service problems. Spokeo ranks 157th among People Search sites.

  • Service
    461
  • Value
    478
  • Shipping
    150
  • Returns
    224
  • Quality
    416

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 16.5%
Positive
14
Neutral
1
Negative
70
121
See all photos

What reviewers want you to know

Positive highlights

  • Through Spokeo I was able to find a phone number listed under his name in the Washington, D. C. area.

Critical highlights

  • They will defraud the elderly and steal money from your credit card too.
  • When I looked, I was advised that there was no information for this email address search.
How would you rate Spokeo?
Top Positive Review

“Some great people 😃”

Denny R.
1/12/24

I made a mistake and signed up for the 7 day trial for 0.95 cents. I called customer service and spoke with a very nice lady named Jessica who took care of canceling my order for me. In fact, she did such a professional job and was so helpful that I asked to speak to her supervisor in order to compliment her. I spoke with Justin, ID#1541, and told him how impressed I was. Now the reason I canceled was because the person I was trying to find, a long lost friend, the phone numbers they provided were both disconnected.

Top Critical Review

“A child could find better results”

Ashley S.
10/30/23

I purchased a free trial in order to find some information on a specific person I know well. The site advertises thorough "deep diving" searches that will shock you by the information they will present to you. Spokeo's "deep diving searches" couldn't even find the last 2 addresses this person was registered at. Nor could they even find their Facebook page which you can find from a SIMPLE GOOGLE SEARCH. Total waste of time, Spokeo is stealing consumer's money.

Reviews (1,331)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (120) email address (50) phone number (182) time search (14)
Thumbnail of user ashleys2090
1 review
6 helpful votes
October 30th, 2023

I purchased a free trial in order to find some information on a specific person I know well. The site advertises thorough "deep diving" searches that will shock you by the information they will present to you. Spokeo's "deep diving searches" couldn't even find the last 2 addresses this person was registered at. Nor could they even find their Facebook page which you can find from a SIMPLE GOOGLE SEARCH. Total waste of time, Spokeo is stealing consumer's money.

Service
Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Ashley:

I received your complaint to the Sitejabber.com page for Spokeo, on October 30,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user dalefaustin
1 review
0 helpful votes
March 9th, 2024

Their website offered free searches, and when I finished answering a long list of questions, Spokeo then would only provide the information requested with a fee. They are scam artists!

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hello Dale:

I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on March 9,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user bw326
1 review
2 helpful votes
January 28th, 2024

The information on my search was ridiculously wrong! I informed the site on this and heard nothing back. I requested the cancelation of my subscription and thought I was done with this company. WRONG! A few weeks later, I was charged almost $30 for services I had canceled. When I asked for a refund they offered less than $12 instead of the entire amount. WASTE OF TIME AND MONEY! And customer service is HORRIBLE

Service
Value
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hello There:

I received your complaint to the Sitejabber.com page for Spokeo, on January 28,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user justinb780
1 review
1 helpful vote
February 25th, 2021

Went through customer service chats I was looking for certain information on myself about old numbers and account details one of their representatives today wonderful job and was very understanding would highly recommend

Service
Value
Shipping
Returns
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Justin,

Thank you for the kind words and 4-star rating! We are glad to hear that Spokeo worked out for you and our Customer Care Team was able to assist you with all of your needs. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Thumbnail of user georgep1756
1 review
0 helpful votes
February 28th, 2024

Tried to use this service to try to find information on an old friend. Information I received seemed suspect so I tried it using people I did have info on. What I got back was absolute garbage. For example, it showed my current address at a location where I had not lived for 14 years. It provides email addresses that are dead links. This service is a total scam. Do not use it.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear George:

I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on February 28,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user cristinaz29
1 review
0 helpful votes
September 23rd, 2022

Sugary voice, mellifluos with words, enchanting, makes you feeling that he is in love with you. Until he started to ask for money for different reasons. Very pushy from there.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Cristina,

Thank you for the kind words and the 3-star rating!

We are glad to hear that Spokeo worked out for you and that our Customer Care was able to assist you completely. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Thumbnail of user irishserina
1 review
2 helpful votes
January 13th, 2024

Beware of Deceptive Practices

I recently had an absolutely nightmarish encounter with SPOKEO and I feel compelled to share my experience to warn others about their unethical practices. I signed up for their services, only to find out that the information provided was inaccurate and misleading.

Upon discovering the issue, I contacted their customer service number, and the nightmare escalated from there. The representative I spoke with, although seemingly nice, had no intention of resolving the matter promptly. Instead, she placed me on hold not once, not twice, but a mind-boggling four times, each time promising that her manager would handle the situation.

Here's where the situation reached its zenith of absurdity. When the manager finally took the call, their response was nothing short of shocking. In a display of astonishing rudeness and disregard for customer concerns, the manager effectively told me, in the politest terms possible, to go jump in a lake. The manager capped off this delightful exchange by hanging up on me.

This level of disrespect and lack of professionalism is beyond comprehension. It's disheartening to encounter a company that not only fails to deliver accurate information but also treats customers with such disdain when their errors are brought to light.

I strongly advise anyone considering SPOKEO to think twice. Their sketchy sign-up services, coupled with a customer service experience that would make a masochist cringe, make them a company to steer clear of. Save yourself the frustration and headaches, and find a business that values its customers and upholds basic principles of honesty and integrity.

The Male Manager that the female handed me off to would not provide his name and hung up on me. It is no way to do business and only hope that this post helps someone else before they give their money to this soon to be black listed, sketchy operation.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Serina:

I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 13,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user dennyr55
1 review
0 helpful votes
January 12th, 2024

I made a mistake and signed up for the 7 day trial for 0.95 cents. I called customer service and spoke with a very nice lady named Jessica who took care of canceling my order for me. In fact, she did such a professional job and was so helpful that I asked to speak to her supervisor in order to compliment her. I spoke with Justin, ID#1541, and told him how impressed I was.
Now the reason I canceled was because the person I was trying to find, a long lost friend, the phone numbers they provided were both disconnected.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Denny:

Thank you so much for the kind, encouraging words and the 5-star rating.

We are so very happy to hear that Spokeo Customer Care agent, Jessica, was able to assist you with your needs. We here at Spokeo aim to provide the best People Search capabilities and the best customer service possible. And your words mean so very much to us, as we strive to be best on all aspects of our service!

Thank you again for using our site and giving us a try!

Thanks!
- Spokeo Customer Care

Thumbnail of user ziedh1
1 review
11 helpful votes
November 9th, 2023

This service entices you with the promise of delivering results before payment. However, after paying the initial fee of 0.95 USD, no results are provided. What's worse is that you unknowingly subscribe to a 29.95 USD monthly plan without prior notification, and there is no option for a refund. Beware of this service; it is a scam with no genuine results. Avoid it to prevent being deceived and losing your money.

Service
Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Zied:

I received your complaint to the Sitejabber.com page for Spokeo, on November 9,2023 regarding our service, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user wandak206
1 review
1 helpful vote
February 15th, 2024

Deceptive practices, overpriced, information not current. Customer service is a joke. Been verified much better.

Response after the fact from Spokeo perfect example of much talk, no action. No change in opinion.

Tip for consumers:
Beware of pop ups on site.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Wanda:

I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on February 15,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user gasman1323
1 review
0 helpful votes
October 8th, 2023
Verified purchase

There are many sites that one can join in to do background searches. This site not only proved to provide excellent background information, but the reason I'm writing this review was a young lady named Brianna in customer service, it went out of her way to clear up some charges give me some credits. Outstanding customer service by far has surpassed any type of customer service I've experienced from the website, and that is why I'm here writing this review … trepidation, I recommend this to family members and anybody you asked about the website for background review

Products used:
By far the most outstanding customer service have experienced pertaining to background searches! Superior results, but the customer service is what keeps me coming back!

Service
Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear David:

Thank you so much for the kind words and the 5-star rating.

We're happy to hear that Spokeo worked out for you and is able to assist you with your searching needs. Thank you again for using our site and giving us a try!

Thanks!
- Spokeo Customer Care

Thumbnail of user susanp3279
1 review
1 helpful vote
February 7th, 2024

I've requested a basic search and was charged for an enhanced one because the payment page kept going backwards and forwards.
The majority of the information was about neighbours which is really not important. Save your money and go somewhere else. Customer service was not helpful either although they replied!

Service
Value
Shipping
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Susan:

I received your complaint to the Sitejabber.com page for Spokeo, on February 7,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user sukanyad2
1 review
0 helpful votes
December 24th, 2022

Its help to give you an idea and basic info to see who you dealing with or what they are, most of the time and sacrified.

Tip for consumers:
should not not charge anything else more than the 0.95 cent

Service
Value
Shipping
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Sukanya,

Thank you for the kind words and the 4-star rating!

We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Thumbnail of user stevel2479
2 reviews
1 helpful vote
December 22nd, 2023

They billed me $29.95 even though I canceled immediately!
Warning do not use Venmo they will hit your account and tough to get it back ……

Tip for consumers:
Absolutely a rip off.

Service
Value
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Steve:

I am truly sorry to hear this. I received your complaint to the SiteJabber.com page for Spokeo on December 22,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user sharons2002
1 review
0 helpful votes
August 2nd, 2021

Imma say this... if it wasn't for spokeo my dumb would still be with a cheating dog... I had an issue one time with billing. I called told them issue the helped. Reps no matter when I called very helpful they all address me professional... only issues I need them to update information get more current changes... I had another free service I used sometimes it was a lil more current. But all in all Spokeo wins hands down... thanks again. My divorce final. I've moved on & now dating. So Spokeo I will be in touch cause I don't have time for surprises in the dating scene. Okkk. Sending all your reps peace prosperity patience and wellness

Service
Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Sharon! Thank you very much for the kind words and 4-star rating! We are extremely glad to hear that Spokeo has worked out for you. And that our Customer Care Team was able to fully assist you with all of your needs. Thank you again for using our site and giving us a try!

Thumbnail of user blancag116
1 review
0 helpful votes
March 5th, 2023

I needed more info on this guy, or he'll keep threatening people like me. I'm 80 yrs old. At least I'll have Info for police.

Value
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Blanca:

Thank you for the kind words and the 3-star rating!

We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Thumbnail of user tylerf410
1 review
2 helpful votes
January 23rd, 2024

Deceptive billing practices, misleading advertisements but excellent customer service to handle their many complaints. This is a Mickey Mouse company so stay away. There are many better resources out there so do your homework.

Service
Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Tyler:

I received your complaint to the Sitejabber.com page for Spokeo, on January 23,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user drews189
1 review
0 helpful votes
September 5th, 2022

I was expecting to find out who the spam caller was by paying a nominal fee, and got less then expected results

Tip for consumers:
you may be better off using another search database

Service
Value
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Drew:

I received your complaint to the Sitejabber.com page for Spokeo, on September 5,2022 regarding our service, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user corinnep76
1 review
0 helpful votes
March 15th, 2024

7 day free trial will automatically be charged 29.95. Didn't even give me an email for the person I searched. It did however give me his 73yr old mother's information. They haven't lived in the same town for at least 15 yrs. Google will give you more accurate information for free

Service
Value
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Corinne:

I received your complaint to the Sitejabber.com page for Spokeo, on March 15,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user davidw7461
1 review
1 helpful vote
January 20th, 2024

I tried Spokeo one time. I had an address and was looking for residents and phone numbers. The names of every resident were bogus. The phone numbers were all for different people who lived elsewhere, or for businesses, or not in service. Completely useless.

Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear David:

I received your complaint to the Sitejabber.com page for Spokeo, on January 20,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user swg8923
1 review
2 helpful votes
November 20th, 2023

I hated giving 1 star. Should be negative 12 stars. Awful trickery luring you into paying.95 for an address but in the small print is a monthly subscription. After purchasing the one address for.95 it asked if I wanted a monthly subscription and I clicked no. After 7 days was charged 29.95. What a rip off. DO NOT USE SPOKEO

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Sandra:

I received your complaint to the Sitejabber.com page for Spokeo, on November 20,2023 regarding our service, and I am happy to assist in resolving this matter.

I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user jamd7
1 review
1 helpful vote
December 21st, 2023

Spokeo automatically enrolls you in a subscription package without telling you. They will auto-bill you and refuse to return your money. You have been warned.

Tip for consumers:
They will auto bill you without warning.

Service
Value
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Jam:

I received your complaint to the Sitejabber.com page for Spokeo, on December 21,2023 regarding our service, and I am happy to assist in resolving this matter.

I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user nh190
1 review
0 helpful votes
July 1st, 2022

Been a paying customer for over 2 years you still love this site lately it's become hit or miss and most of the data that I'm getting is pretty inaccurate will not pay for another year.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Requester:

I received your complaint to the Sitejabber.com page for Spokeo, on July 1,2022 regarding our service, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user ah450
A H.
1 review
0 helpful votes
May 11th, 2020

I wanted to find an old friend, we have reconnected and catching up! Thank you! I would recommend it!

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Valued Customer,

Thank you for the kind words and the 4-star rating! We are glad to hear that Spokeo worked out for you. Thank you again for using our site and giving us a try!

Thanks
- Spokeo Customer Care

Thumbnail of user janiec148
2 reviews
1 helpful vote
January 15th, 2024

The automatic redirects on That's Them to the Spokeo service are seriously annoying and disrespectful. No one - absolutely no one - is going to sign up for a service that is so clearly oblivious to the need for basic courtesy. Just stop.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi Janie!

Thanks for reaching out about this. While ThatsThem.com is a free service, it is limited by its search capabilities and quota. And once these are met, we graciously redirect to Spokeo.com that does cater to more diverse categories, search options, and high search quotas. I'm sorry if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

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Spokeo I.
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