SolidTrustPay Questions & Answers

Question 1

Question:

Sim, será que tem cartão visa internaciona? Sim, será que tem cartão visa internaciona?

Answer · 2017-03-31T09:02Z

Answer:

Olá Pedro, Temos uma MasterCard internacional, não Visa. Visite support.solidtrustpay.com para obter mais assistência, pois sitejabber não é um site de suporte.

By Daniel H., over a year old

Question 2

Question:

If i need to trasnfer money from my credit card can i do that with stp? If i need to trasnfer money from my credit card can i do that with stp?

Answer · 2016-12-28T05:45Z

Yes, you can absolutely use your credit card with STPay. Visit your MY BANKS & CARDS area after logging in to register your card and your MY MONEY area to add funds to your STPay account once your card has been added. Please visit support.solidtrustpay.com for all assistance; sitejabber is not a support site, thank you.

Question 3

Question:

Im trying to pay an account via rchange to pay perfect money when i try it says stp today has limited payment of 0.0$ so then it declines the process......what should i do here?? i have 200+u$ in my account check its tavgoz (tavgoz@gmail.com)

Answer · 2016-12-03T08:31Z

A reminder that sitejabber is not an STPay support site and cannot answer questions on any member's account. Please always visit support.solidtrustpay.com to submit a support ticket and read our knowledgebase. As a courtesy for you today, we have sent you an internal message that you can read inside your STPay account regarding your particular question above. Thank you!

Question 4

Question:

Is there a list of states/countries that stp is in? or not in? i am in texas....:( so i want to see which states and mexico to recommend you to.

Answer · 2016-10-20T03:14Z

Here is a great article that describes in detail various country limitations and restrictions. https://stpay.info/index.php?type=page&urlcode=440224&title=Are-there-countries-that-are-not-able-to-use-STPay We do not offer new signups/services in the following states at this time: Connecticut, North Dakota, Arizona, Virginia, Texas, Washington and Kansas

Question 5

Question:

Hello, i am integrating solid trust pay, and using credit card payment and response is fine. but payment using solid trust pay account didn't send any response except "array ( [utf8] => âœ [authenticity_token] => xdnjduiru7dyadw9j9lhnqhybhhzhcx/nxcs/dlrfqo= [commit] => return to merchant's website)" Hello, i am integrating solid trust pay, and using credit card payment and response is fine. but payment using solid trust pay account didn't send any response except "array ( [utf8] => âœ [authenticity_token] => xdnjduiru7dyadw9j9lhnqhybhhzhcx/nxcs/dlrfqo= [commit] => return to merchant's website)"

Answer · 2016-09-19T10:59Z

Please visit our LiveChat support and ask to be connected with someone in our programming department for more assistance. You can reach LiveChat at our Help Centre: http://support.solidtrustpay.com SiteJabber cannot assist with any direct support questions.

Question 6

Question:

I have not been into my stp account for just over 12 months and i have always had excellent service since i joined in november 2011. i tried to sign into my account this week (09/14/2016) and was advised my account is suspended and at least $15.00/month is being charged retroactive to (? not sure) and to call them. i have attempting calling them for two days without any answer. what am i to do now that you won't answer your phone? I have not been into my stp account for just over 12 months and i have always had excellent service since i joined in november 2011. i tried to sign into my account this week (09/14/2016) and was advised my account is suspended and at least $15.00/month is being charged retroactive to (? not sure) and to call them. i have attempting calling them for two days without any answer. what am i to do now that you won't answer your phone?

Answer · 2016-09-16T06:09Z

SolidTrust Pay uses LiveChat and Tickets for all support inquiries, as we can assist more members via these methods than via phone. As per your User Agreement, if you account has not been logged in to for an extended period of time, just like other financial institutions, we are required to assess dormant fees. Your account is not suspended, just dormant, and the message that appears for you is to contact us via our Help Centre (support.solidtrustpay.com), not call. By all means, visit our Help Centre at http://support.solidtrustpay.com, and either go on LiveChat or submit a support ticket. Be sure to provide your username and the reason why you were unable to login to your account for over a year, and we will be happy to review any dormant fees that have been deducted.

Question 7

Question:

Why is the ability to use cards was disabled? anybody help me please! Why is the ability to use cards was disabled? anybody help me please!

Answer · 2016-09-16T06:11Z

If your ability to use credit or debit cards in your account has been disabled, it would be because possible fraud or other issues with your cards was detected in your account. Visit us at support.solidtrustpay.com and go on LiveChat or submit a ticket to get more direct information regarding your specific account details, thank you.

Question 8

Question:

I have great difficulty to get in touch with any one from solidtrustpay. can you talk to me here?

Answer · 2016-07-04T01:11Z

Please visit support.solidtrustpay.com and our LiveChat support representatives will be happy to assist you during business. After business hours you can leave a support ticket which will be answered the next business day.

Question 9

Question:

Can you tell me where you are located\\\\/

Answer · 2016-07-04T01:12Z

SolidTrust Pay is located in Ontario, Canada. Visit our Contact Us page for more information.

SolidTrustPay Questions & Answers

Sim, será que tem cartão visa internaciona? Sim, será que tem cartão visa internaciona?

If i need to trasnfer money from my credit card can i do that with stp? If i need to trasnfer money from my credit card can i do that with stp?

Im trying to pay an account via rchange to pay perfect money when i try it says stp today has limited payment of 0.0$ so then it declines the process......what should i do here?? i have 200+u$ in my account check its tavgoz (tavgoz@gmail.com)

Is there a list of states/countries that stp is in? or not in? i am in texas....:( so i want to see which states and mexico to recommend you to.

Why is the ability to use cards was disabled? anybody help me please! Why is the ability to use cards was disabled? anybody help me please!

I have great difficulty to get in touch with any one from solidtrustpay. can you talk to me here?

Can you tell me where you are located\\\\/

Is it possible to order a debit card in canada?

Can’t see your question? Ask to get answers from the SolidTrustPay staff and other customers.

SolidTrustPay Questions & Answers

Sim, será que tem cartão visa internaciona? Sim, será que tem cartão visa internaciona?

If i need to trasnfer money from my credit card can i do that with stp? If i need to trasnfer money from my credit card can i do that with stp?

Is there a list of states/countries that stp is in? or not in? i am in texas....:( so i want to see which states and mexico to recommend you to. Is there a list of states/countries that stp is in? or not in? i am in texas....:( so i want to see which states and mexico to recommend you to.

Why is the ability to use cards was disabled? anybody help me please! Why is the ability to use cards was disabled? anybody help me please!

I have great difficulty to get in touch with any one from solidtrustpay. can you talk to me here? I have great difficulty to get in touch with any one from solidtrustpay. can you talk to me here?

Can you tell me where you are located\\\\/ Can you tell me where you are located\\\\/

Is it possible to order a debit card in canada?

Can’t see your question? Ask to get answers from the SolidTrustPay staff and other customers.

Is there a list of states/countries that stp is in? or not in? i am in texas....:( so i want to see which states and mexico to recommend you to.

I have great difficulty to get in touch with any one from solidtrustpay. can you talk to me here?

Can you tell me where you are located\\\\/