Smilelove

I would be EXTREMELY cautious in choosing SmileLove as your provider. I started this process in Aug of 2019. To this day I have not received my aligners. They lost our first impression kit and after sending in the second one I still have nothing. I requested to cancel and a refund. After this request customer service has stopped responding surprise surprise. Per their own words they are currently experiencing internal problems.

I have been paying for my treatment since 9/19 and I have still of received aligners. I have called, emailed, social media messaged, contacted the BBB and Affirm and still no response! Don't believe me? Check social media! They posted that they were finically in trouble months before COViD but do not have a solution to fulfill orders or issue refunds. Pay more to a LEGIT company! I will be out $1300, along with hundreds (maybe thousands) of other consumers.

I have not received my aligners yet. It has been approx 45 days since my initial order. It would really help if the impression process was a little easier. Just simply labeling the upper and lower mouthpieces would be a big help. They will send you a booklet to call or login to visit with an impression specialist, however it was two weeks out before an appointment could be booked. This type of product is great for individuals with a busy schedule, its just that they do not cater well to individuals with a busy schedule because customer service is very slow to respond or provide assistance. There could be simple changes to make the process a little more streamlined like text a youtube or video link with an impression "how to", label the upper and lower mouth pieces, etc.
I hope to have aligners at some point.

Placed an order Wednesday, January 22,2020 2:32:20 PM PST. Smilelove Order # = F*******, in fact. They accepted my $1345. 00. They did send an impression kit and we started. Then the pandemic hit.
I was patient for quite some time, but enough is enough.

They claim to still be in business to this day, February 2,2021. They have refused to refund my $, are not providing services (which I would not want to accept now anyway), and refused to respond to a Utah BBB inquiry in the matter.

This is not the behavior of a company operating in good faith.

Before using this company, I tried other companies who offer the exact same thing only a little more expensive. One gave me the run around saying they couldn't detect a gumline and would send me a new impression kit for $49, which I did for almost a year before trying another company. The other company was great, until I had to schedule a video chat with the orthodontist who was over my case. Every appointment I made, she canceled due to a scheduling conflict. Then I saw an ad for Smilelove. I did my research before wasting more time and money. Almost every review was positive, they were affordable, and I'd have my aligners in just 6 weeks according to their team and website. Great!

I started my process with this company on May 6,2019, buy purchasing the impression kit. Got the impression kit on May 8th after purchasing their Fast-Track Bundle. I did my impressions and sent them back the very next day. Received an email on the May 13th confirming they'd received it and would pass it along to their dentist team who would review them and my treatment plan would be emailed to me in 2 weeks.

2 weeks and a few days later (May 29th), nothing. So I send them an email asking to which they tell 'Our dentists JUST finished up your treatment plan! Here's your link. Review and approve to move forward with your process'. I reviewed and approved and got a confirmation of only a few weeks until I'd receive my aligners. Ok. Great.

When beginning, their website said the whole process (impression kit to receiving aligners) would be 6 weeks. Of course, some reviews said it took longer a week at the most. So June 18th (6 weeks), I just check and see where my process is to which they respond 'An influx in order has prolonged your process by only a couple weeks. Your aligners are still on track. We will update you regularly'. Ok.

A month later (July 17th), no updates, no aligners. Nothing. So I reach out AGAIN for an update. 'Your aligners are next to be finished and will be completed today.'

August 3rd, no update, no aligners. So I reach out AGAIN. I'm anxious at this point because I leave home for college soon and won't be home until Christmas and I want to start my aligners ASAP. 'Let me check with the dentist team and get back with you.' A few hours later 'Good news! Your aligners are finished. We will send out Monday and you should have them by Friday.' I received them August 9th.

You have to stay on this company or they will forget your a customer. You can't keep a conversation going because a different person gets your message every time. Their response is fast, but their customer service on updates and the truth is bad.

This company lost all money in January, and completely stopped contacting customers. In April they announced they were out of business. They've sent no refunds and will not respond to the BBB and Attorney General in Utah. Hundreds of complaints have poured in. They need to issue all the refunds they owe!

I contact daily for my refund but they will not reply to emails, calls or messages on social media. I never received my braces and I want my refund!

Payed in full Nov 2019. After not approving the treatment plan I was promised a refund according to their policy. That's when they startEd ignoring me. I've complained through the BBB. Also I continue to contact Smilelove but still no refund or response. They are the definition of hypocrisy and a disgrace to business everywhere.

I attempted to order a new pair of retainers after my treatment, and they waited 25 days to contact me. When they finally got around to it, they tried to send me a kit to make new molds, instead of using data from my treatment. Their website specifically states that they keep customer data on file so that new retainers can be reordered with ease. Be warned that this company is deceitful and does not communicate well with it's customers.

Over a year to get the aligners, retainer broke after 1 mth. Paid for new ones-over 3 mths and haven't received. Broken every promise they've made. Supervisors and reps are a joke. Go elsewhere!

I paid up front $1400. Process started well and company was very responsive through text. Once I received my preview and could not approve because it was clearly not based on my impressions, everything changed. Two months of trying to get my concerns addressed or a refund they would not respond to any of my communication (text, email, online contact, and phone calls). They do not honor their policy, they just ignore you. I have no aligners and they have my $1400.

My experience with Smile love was good at first. They work with you to get the best fit for the mold to make the aligners. Once I recieved the aligners I have had many problems. The aligners I recieved do not fit so I go tagged the company that day. For two months I was ignored until I sent an email expressing how frustrated and angry I was. Now I am just getting the run around. They are just trying to wear me out so I give up and they don't have fix the mistake that they made.
I am mad that I waisted my money with this company and hope that others don't make the same mistake

This company is worst! I prepaid for the liners, received the molds and got started with the impressions. But when it came time to verify that they were correct they never responded, I sent in the impressions and they were quick to send them back. Once again zero assistance with getting the impressions back, now I have been trying to get my money refunded and cricket's. They won't return any phone calls or emails. Total scam

Spent $1500 here back in February still have gotten my Aligners so I asked for a refund and they refused (going against their own return policy). They stopped production of their Aligners but are still taking new customers who'll end of paying but will not receive their Aligners. Save your money and go somewhere else

I had to submit the impressions 2 times but within 25 days after being accepted, I have my aligners. The first pair fits perfectly and are so clear, you can almost not see them in your mouth. They are easy to wear and I may even lose a few pounds by not snacking all day long! The cost, along with their great customer service, makes this product a great value. I would definitely recommend this to anyone who wants to straighten and brighten your smile. I can't wait for all of my future selfies :)

Took forever to get my original order and to get responses back. I also ordered two sets of retainers. One they completely forgot about and have still not received nor has anyone responded to my emails about when I will get it (it's been 7 months now). Pay the extra money and use any other company

There was some confusion on my account and Katilyn and Uinta both stepped right in to help me out! Timely responses and very helpful and nice! Customer service here is the best! Definately will be recommending! Love Smilelove and have no regrets!

I worked my $#*! off as a dishwasher in a nursing home to try to earn money for these. My teeth look so bad that I try not to ever smile. I did all my photos and impressions and all they did was send an email saying how broke they are and that they were trying to restructure them maybe they could do mine. I haven't heard from them since. I can't even get a refund. If you haven't paid yet, don't do it! They are charging more now and you probably won't get your stuff either.

I ordered my aligners and paid in full back in March. Received impression kit and mailed it back. Haven't received aligners or got a response from the company since after multiple attempts. Filed BBB complaint and they have an F rating. They are still taking orders from customers even though they are out of business. Please do not purchase from this company.

I've been waiting for MONTHS for my aligners (the actual devices, which straighten your teeth). This company is in shambles. They're not even responding to my inquires about when (or if) I'll receive my aligners. I've completely lost faith in this company. I spent $1500 in December 2019. Here I am in April 2020 and I'm still waiting. Don't walk, run from this company. It's a complete and total joke. Its customers are the butt of that joke. It's an absolute disgrace.

After 3 sets of aligners and 2.5 years... my teeth are still not aligned. Have gap in front now~!

The quality and fit of the product is so much better than smile direct it's not funny. There product is what it should be, great. Response time is a little slow.

I have been paying $88 dollars every month since December 2019.
I don't have any services for the money I paid.
Because I don't want my credit score to be ruined.
I must pay the remaining month through a company called affirm. I feel an environment and stop payments for them. But they are I can't give, saying that they should cancel, and in smilelove smilelove is not giving any answers in my email. I will fight them.

Hi all you fellow skeptics! I posted an honest review on Smilelove's Facebook under the visitor posts section back in July 2019, or was it June? Anyway, I included some photos and my ups and downs with this company. I am nearing the end of my aligner treatment and all is going well.