Shopify

My son signed up for a trial account and deactivated his account before the trial was up but he still got charged for TWO months! When inquiring we found out that Shopify created a "fake" storefront on his behalf that he never even named, used, or had any products in. They refunded one month but refused to refund the other month because it was against their terms of service to provide refunds. There's no way to delete your credit card information once you put it in there, there's no business address listed anywhere, customer service is a joke they have no number you can only talk to somebody through chat. I would give zero stars if I could. There are numerous other people on the forums that complain about the same thing.

Such a big company but no customer service #. Been using it for 5 years now, increased my business over 500%, sales are now in the millions but no account manager or any help except chat. They can shut your business or freeze it whenever they want (I know because it has happened to me), even if what they say makes no sense and they CONTRADICT THEMSELVES in their emails. Takes 24 hours for them to email you back when you have a serious issue, and they still don't resolve it even when you do exactly what they say. My advice: avoid this company like the plague.

Shopify had wires crossed about a dispute which I filed as an item, not received. Shopify gave the merchant the message that I told the credit union received a damaged item. Shopify tries to deny that they get involved in dispute cases. The situation got very ugly when the merchant blacklist me as a scammer because according to the screenshot the bank claim I filed a damage claim. I got proof that my credit union filed for an item not received. The item may have been a preorder but October 9 is when I ordered them and the item was promised in late November and I filed the dispute on November 29. The merchant received notification I file the dispute days after I filed the dispute. I don't know why I am being blamed for everything if the merchant goes back and reads the email I sent her on November 21 I was then trying to cancel the item and I asked for a refund then. I feel if she was so easy to work with then why was it so hard for her to understand I didn't want the item? I feel like she was trying to force me to take the item when I asked her to refund me on November 21st. When is this going to be justified and when will my name be cleared? I did the right thing by asking beforehand for a refund before filing the dispute on the 29 of November. I never said either I didn't like free companies either because of my problem but it seems some of the boutique owners friends and consultants are attacking me by bullying me and harassing me over this. Plus the owner of the boutique friends and consultants are kicking me out of facebook groups that they own. I am not a scammer. I have consumer rights and this matter will go on record with the consumer affairs

Shopify facilitates interaction between the seller and the end customer. It's an amazing resource for small businesses to grow their client base within a short period of time.
But of course you have to make a decent product first.

After 4 years of having my business with thousands of products on the Shopify platform, all I can say is that Shopify sucks. It does not offer any protection to merchants, it is terrible at merchant's services. They never put themselves in merchant's shoes to give a solution to problems, quite the opposite! One thing on what they're really good at is TO TAKE YOUR MONEY. They don't protect you if a customer scams your business. They will scam you together with the scammer. In other words, you are on your own. I'm closing my business, taking it somewhere else, they've caused me too much loss already.

They are horrible in working with you I signed up for a trial I canceled it before trial was up well it didn't get canceled so they have been taking money from my account for months I have called 10 times just to get same instructions to deactivate my account well I have done this three times then today they say I have to pay them for what I have no clue before they will deactivate my account well I'm telling everyone I know to beware it's a nightmare

They are strict with their policies but they listen to merchants too.

I have been using the Shopify platform for my and my client's businesses for 7 years already. I've seen a lot of improvements since then. Obviously, customer support isn't consistent. I had my own amazing support experience and some really bad experience and that's not enough to give them a negative review.

I personally know other business owners internationally and locally who use Shopify and don't have issues with the platform. Maybe we're lucky, but that's my experience with this company.

Shopify thinks that all people are stupid and can't seek a legal action against their scamming tricks. I have many evidence that this company is stealing their customers. They always create and support new scamming shops to steal people and the majority of these shops have Shop Pay as the first payment option and all of them are powered by shopify. In fact Shopify knows that some of thier customers are aware of their tricks for scamming but they are not ashamed for all their thefts. I'm a part of a group of people who have been scammed by shopify and their made up scamming shops and we will make this company shut down. Actually we have solid evidence and smart lawyers. It's a matter of time. I gave "Shop Pay" which is "Shopify" a time limit to sort this issue and I emailed them through my hotmail email and hope to hear from Mr Mario and his manager very soon otherwise your platform will be SHUT DOWN FOR EVER + you will be exposed on the BBC.

I have created multiple stores for people as well as my own shop and I have had no problems. They have been updating the company for all the years Ive been present. I seen some bad reviews saying they "bought bad stuff from shopify"? I think they mean they discovered a bad store owner that uses shopify for their web hosting services. Shopify is not in charge of sales or sending any of your items. But for anyone looking to sell products this is a great start

My store login failed and it's been 3 weeks and still cannot get back into my account. Angry customers

Shopify advertises "Start Free Trial". Then charges $1 per month, then in month four, charges $39 per month. There is no notice of the price escalation. It's deceitful.

I had to change point of sale system from quickbooks and they recommended Shopify. What a nightmare! The information does not map properly with Quickbooks desktop connector and nobody can figure out how to fix it. They say they will look into problem but don't. Payouts take more than 5 days to come into back. They are not charging proper tax even though I set this up properly. So many problems and not one Shopify customer service person can figure out anything. They are friendly but not helpful. If I could go back I would never choose Shopify. Terrible system and not user friendly

There's been nothing but problems with this company! I will never and I mean ever go through them ever again. They shut down my account for no reason and I say that because they haven't given me a reason. And no my payouts are been taken because of my account they deactivated this company is a scam don't use!

We are STILL waiting to hear from Shopify regarding OUR money being held by for 8 days without explanation. Small businesses cannot function with Shopify holding funds -without warning or reason.
The fact that you cannot call support or speak to a human is INSANE. They only communicate via chat or email. This is unacceptable. We are actively in the process of finding a new platform for our business. Consider yourself warned.

I used Shopify as a third-party to place an order thinking that in the event that there was an issue with my order, Shopify would assist in resolving it, but they did not. They let me know that if I had an issue with my order, I needed to contact the merchant, directly or my bank, because they are not there for assistance, I will never use them as a third-party ever again I will continue to send my business through PayPal

Nightmare of a platform! It seems like nobody gives a f… about fixing anything but they are quick to collect their monthly fee.

Shopify won't allow you to set-up your account with a pre-paid debit or credit card. They force a merchant to use their own Visa or MC. I knew this was going to be a problem when I set-up the account because it makes cancellations difficult because of their auto renew. Yes, I got burned by Shopify because I wanted to cancel and they disputed my CC and I lost. I have not used their service over a year and I was forced to pay for a service that I do not use and they misrepresented the ease of setting up a web site. My loss. Hope this helps.

It is February and still no 1099-K. Every year the same thing. All other eCommerce sites have them already. NOT SHOPIFY

We shifted from Intuit POS to Shopify POS as recommended by Intuit. Unfortunately, customer service support is very poor with this company. We seek help concerning Shopify Payments for a year ago and was never resolved. We gave-up and used paypal & amazon pay for all our credit card and online transactions. SAD to say but we have to go back in dealing with Shopify customer service who does not render the necessary services to make our business grow. It seems that everyone in shopify customer service is very irresponsible in resolving important issues of their sellers/subscribers.

TO INTUIT... why did you entrust us to Shopify.

Not easy, happy to take your money with no help. Huge waste of time and money. I have had much more success with ebay

The account I had was closed 8 months ago, they completely misrepresent this b.s app, I look at my bank account these scam artists took 380 dollars for a year subscription, 8 MONTHS ITS CLOSED, NOW I CAN'T GET A HUMAN BEING, CAN'T GET ANY HELP, THEY HIT MY ACCOUNT 5 DIFFERENT TIMES UNTIL THE PAYMENT WENT THROUGH!
IM BEYOND INFURIATED RIGHT NOW I WANT MY MONEY RETURNED IMMEDIATELY, THESE PEOPLE HAVE SOME GAME!
DO NOT DEAL WITH THEM AT ALL

The past few weeks, the site or server has been hit or miss. It's down so often that I can't rely on it. As my ecommerce platform, I need it to be up and running so I can conduct business, ship orders, take orders... you know, the basic necessities. I can't count on it. Right now I'm writing this review instead of printing labels and shipping orders (which I VERY much need to be doing instead.)
Oh, and if you need help? Forget it. You have to be able to log in to your account or you can only access the help search. Then they have all these pictures of Shopify staff with headsets and smiling faces, but guess what! There's no phone number, You can't call anyone. The only thing you can do is log in and then request a call back. But what are you supposed to do if the issue you're having is logging in?! That was my problem last week. The 2 step authentication was sending my phone a code several hours after I requested it to log in, when I finally got the code and used it, it said that the code was too old and I needed to enter it within 5 minutes. So I need a time machine? With no way to contact Shopify support for my business, I went to their Facebook page and finally got a response there. 4 hours later, I was finally able to log in and use the service I have been paying for over 5 years. I tried to let them know how frustrating it is that I couldn't get help unless I logged in, but the problem was logging in... they didn't care. They didn't offer a solution. Not even an empty promise to "look into it." Just a response of "glad we fixed the problem."
Well, they didn't. Now I'm unable to log in to Shopify because their server is down. This keeps happening. I don't want to have to switch platforms. It's a lot of work, but they are starting to make my decision for me. I can't conduct business if I can't access my virtual store. Come on, Shopify! Get it together!

This company is a joke. They charge extra for "priority" support. I'm currently on their priority support and have been waiting and listening to the godawful hold music for 45 minutes. The support people that finally answer are working from a script, full of "please thank you for kindly waiting while I put you on a brief hold once more" while they try to understand your question. None of them have any knowledge of the product and can't answer the simplest questions. The product is full of limitations and you are basically on your own except for irritating, screeching hold music. If I could give this company zero stars, I would.