• MLB.com Shop

MLB.com Shop

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Overview

MLB.com Shop has a rating of 1.41 stars from 277 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MLB.com Shop most frequently mention customer service, world series, and day shipping problems. MLB.com Shop ranks 60th among Baseball sites.

  • Service
    46
  • Value
    47
  • Shipping
    46
  • Returns
    35
  • Quality
    37
Positive reviews (last 12 months): 9.1%
Positive
2
Neutral
0
Negative
20
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So disappointing and worse yet, another example of poor American customer services.
How would you rate MLB.com Shop?
Top Positive Review

“Excellent customer service!”

Kelly S.
12/23/23

I ordered a Christmas present for my son and it came broken. I called customer service and had the absolute pleasure of speaking to Cristin. She resolved my issue immediately and had a new product shipped to me quickly. She kept in touch with emails every day until I received my order. She made me feel confident that I would receive my son's Christmas present in time. I will definitely be ordering again!

Top Critical Review

“30-day guarantee?!?”

Laura A.
12/18/23

I bought my sister a Cubs' suitcase in August to thank her for helping me through a difficult time. She used the suitcase for the first time in October, on a trip to Chicago no less. The handle was missing when she picked up the suitcase at the carousel. I chatted with MLB customer service and they said they'd look into it. Then they sent my sister an email stating it's outside of 30 days. 30 days! They refuse to replace the suitcase or even just the handle. Never mind that I had just spent another few hundred dollars at a Cubs' game a week prior. Loyal fan no more! Make it right MLB!

Reviews (277)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (116)
Thumbnail of user lauraa1772
1 review
0 helpful votes
December 18th, 2023

I bought my sister a Cubs' suitcase in August to thank her for helping me through a difficult time. She used the suitcase for the first time in October, on a trip to Chicago no less. The handle was missing when she picked up the suitcase at the carousel. I chatted with MLB customer service and they said they'd look into it. Then they sent my sister an email stating it's outside of 30 days. 30 days! They refuse to replace the suitcase or even just the handle. Never mind that I had just spent another few hundred dollars at a Cubs' game a week prior. Loyal fan no more! Make it right MLB!

Tip for consumers:
They should stand behind their products. A 30-day policy on a suitcase is unacceptable and unreasonable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marys6593
1 review
0 helpful votes
December 6th, 2023
Verified purchase

Ordered two pairs of shoes. 1st pair is terrible quality and the second never arrived. Spent $200 on $#*!. No customer service, can't even get a refund on an item that never shipped. DO NOT ORDER FROM THEM.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user aniecef
37 reviews
196 helpful votes
March 24th, 2014

I ordered a shirt from here on the 15th and it didn't take my apartment number. After the order was submitted I called and asked them to change it or cancel it and they added it to the order. I was so happy! But after that it took longer than I expected for my package to arrive (I just got it today. 9 days to arrive). My shirt was in a box and not a bag, it was folded neatly and I really like it. Looks better than the picture and fits perfectly.

Thumbnail of user stevec2691
1 review
0 helpful votes
November 3rd, 2023

I tried to cancel an order that I had made the night before. They website wouldn't recognize an order was ever made, and when I called customer service, they informed me I only have 30 minutes to change my mind. She said it was too far along in the processing to cancel it even though it still hasn't been shipped. What a rip-off. Now I will have to pay for shipping twice to receive, then send it back, and wait another month or so to get a refund. I will be blocking my email from this site.

Tip for consumers:
They make it next to impossible to stop a purchase and make returns too expensive.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherj1106
1 review
0 helpful votes
October 20th, 2023

After buying the 3rd time and very accurate measurements. I called cust service. Was told my order would be refunded to my cc. And return fee( would be waived. (which is a scam to charge 10 bucks to return). The return process is a joke to say the least. Put on a e-gift card so you have to purchase from their $#*!ty store again. Why would I want to purchase another inaccurate fitting item after it was wrong 3 times. I will never buy here again and will review this sorry company everywhere possible. Stay far away unless u just like having ten bucks taken and wasting time shipping back several times. I don't know how they are in business. Gonna contact the AG about this return process

Tip for consumers:
Return process is a sham

Products used:
Fitted caps

Service
Value
Shipping
Returns
Quality
Thumbnail of user woodieduk
1 review
0 helpful votes
December 27th, 2023

Ordered a t- shirt and a jacket from mlb shop and order made it from Las Vegas to Jacksonville where I live, on the way to Jacksonville someone from mlb shop requested for item to be returned to sender... called ups and mlb shop. Both parties denied any wrong doing, upon further research I found out that ups had proof that mlb shop had requested my already purchased items be returned to mlb shop... but no one at mlb wants to be truthful... by far the worst customer service and retail I've ever experienced in my life... still havnt recieved refund either... this was the most unprofessional thing I have ever witnessed in retail... do yourself a favor and shop for your mlb apparel somewhere else other than mlb shop... they do not care about you or your order...

Thumbnail of user kevinr1685
1 review
1 helpful vote
October 12th, 2022

In 2 orders I didn't receive 1 that was right. Defective items, and terrible shipping times. MLBshop takes zero responsibility even if it is their website. I won't be buying from them again. 2 days shipping means 3 weeks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alanf633
1 review
1 helpful vote
July 26th, 2023

Worst possible experience! My son ordered a Baltimore Orioles sweatshirt. MLB shop sent the wrong size. The return policy stated 30 days. The customer service rep told me the item was not returnable when I stated the exact return policy found on their website. After 20-30 minutes on the phone I was finally told they would send a return label to us by email to return the item. The return order slip never arrived. Now he is stuck with an item that does not fit. NEVER buy from MLB Shop!

Thumbnail of user johnm6358
2 reviews
4 helpful votes
November 1st, 2023

Bought two ALCS championship t-shirts. Charged me $30 to be delivered next day. Of course they said there was a problem and couldn't live up to next day delivery. Never offered to refund the money they charged for next day delivery

Thumbnail of user kellys2425
1 review
0 helpful votes
December 23rd, 2023

I ordered a Christmas present for my son and it came broken. I called customer service and had the absolute pleasure of speaking to Cristin. She resolved my issue immediately and had a new product shipped to me quickly. She kept in touch with emails every day until I received my order. She made me feel confident that I would receive my son's Christmas present in time. I will definitely be ordering again!

Products used:
Signed baseball

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessilynn415
1 review
0 helpful votes
July 19th, 2023

I sent two items back and only got a refund for one. I called the customer service number 6 times. They answer and never actually say anything. They just hold the phone then hang up on me, every time! And live chat is a bigger waste. It's give u the same answer for every question and helps with absolutely nothing. It's useless. And now I'm out of $114 and a jersey.

Tip for consumers:
Their Customer service is horrible.

Products used:
Jersey and a hat

Value
Shipping
Returns
Quality
Thumbnail of user deannam281
1 review
0 helpful votes
January 14th, 2022

Ordered a Braves wine glass customized with my name (Deanna) on it and received a dirty, dingy, used glass with the name Jason. Disgusting. When I tried to call, the customer service agent was fumbling stating they were having computer issues... then all of a sudden the call was disconnected. So disgusted with this company. Will never buy anything from here again.

Thumbnail of user jeromea84
1 review
0 helpful votes
March 7th, 2023
Verified purchase

Every couple of years I give it a try and it does not take long to realize I have made the same bad choice once more. Bad software that evidently has never been upgraded or even had mlb even try. Bad service? So what the idiots (me) will keep on paying.

Products used:
MLB.TV

Service
Value
Returns
Quality
Thumbnail of user chrisk1784
1 review
0 helpful votes
May 22nd, 2022
Verified purchase

Ladies tees are very poor quality. My tee was not attached at the seam. It had holes in the fabric after the first time worn. I purchased two of them and both were poor quality. Customer Service would not send me a return label or replace or give me a credit. They spoke very kindly when I talked to them and said they would and then they never did. After five attempts still no resolution.

Tip for consumers:
Expect poor quality and excellent customer service communications but poor customer service actions. They act like they care. They don’t actually follow through. They keep escalating and nothing happens.

Products used:
Tees

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucel801
1 review
0 helpful votes
November 8th, 2023

Cristin provided me with excellent customer service. She was able to update the package tracking information with a delivery date. It was delivered that evening. I will continue shopping at MLBshop.com.
Thanks Bruce

Tip for consumers:
Cristin provided me with excellent customer service. She was able to update the package tracking information with a delivery date. It was delivered that evening. I will continue shopping at MLBshop.com.
Thanks Bruce

Products used:
2023 Bowman Chrome Mega Box

Service
Value
Shipping
Quality
Thumbnail of user jm1273
2 reviews
2 helpful votes
July 4th, 2023

This place charges ($9.99 the infamous restock fee)to return an item or forces you to accept a virtual mlb card in the event your brain freezes and you are stupid enough to pay to return an item. Taking my shopping elsewhere from this day forward.

Thumbnail of user dwightt66
1 review
0 helpful votes
December 7th, 2023

Save your Money, this site is more of a Scam than Temu...

Thumbnail of user brianw2597
1 review
0 helpful votes
August 11th, 2023

I bought a low profile red sox hat a few months back. When I opened the package the hat smelled disgusting. I figured it would air out and maybe it was just the packaging. It's stills smells bad enough that I can wear it. Would never recommend purchasing from MLB Shop

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user hectorh127
1 review
0 helpful votes
August 24th, 2022

I purchased 4 jerseys... 2 authentic jerseys and two replicas one of which was a womens jersey with a player name and number. The womans jersey didnt fit and now Im stuck with it because i had to choose a custom jersey in order to get the white one. It is not offered in white only in black. Horrible customer service. ITS A ALONSO JERSEY. IT WOULD IMMEDIALTELY BE SOLD IF RESTOCKED not that u care but you lost a customer >>>i should return all merchandise i purchased... over 800 dollars!

Thumbnail of user briand492
2 reviews
0 helpful votes
July 16th, 2023

If you have any problems at all accessing games on your phone or pad, forget it. Worst tech people I've ever dealt with. They've got your money and they don't care. MLB has a monopoly on these games and they could care less about customer service.

Products used:
Streaming service

Service
Value
Quality
Thumbnail of user dougq39
1 review
0 helpful votes
April 30th, 2023

Purchased 3 shirts and a jacket for my wife on her birthday. All items on one order. What a huge mistake. My wife wears a size medium and every item was way to small, like child size small. All items were made in Asian countries which might be the size discrepancy.

Tried to initiate the return online and they wanted me to return each item at the cost to me $9.99 each even though they were purchased together as one order.

My advise is don't not buy into their hassle free returns because it's certainly not hassle free and the consumer has to jump through hoops to make a return.

Tip for consumers:
MLB should be controlled by some kind of law for misinformation about their products and returns

Products used:
None!

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisg1555
2 reviews
2 helpful votes
October 29th, 2021
Verified purchase

My wife was excited about getting a shirt to support our friend in the World Series - Paid a very expensive $20.94 for 2 day shipping. Except it is NOT 2 day shipping - it is 7 day shipping, because their very unfriendly customer service reps told me that they have 4 days to ship it. I ordered on Tuesday, they didn't ship until Friday and then the weekend doesn't count - so she says Tuesday - tracking says Wednesday... HORRIBLE!

Service
Value
Shipping
Thumbnail of user rebeccah684
1 review
0 helpful votes
March 10th, 2021

Awful customer service. They send a computer generated email to respond. I had issues with a gift card not working and it's been over two weeks and every email they respond back to me says they are working on the problem with no other info. They have asked me three times for the same information I've sent them. I'm not real sure it's a person I'm talking to and not a generated email. I'm so frustrated. I will never deal with this website again. I have a worthless 50.00 gift card at this point.

Thumbnail of user bryce.a.briscoe
1 review
0 helpful votes
August 2nd, 2023

Bought a new jersey 7 days in advance of game. Paid extra to expedite. Did not make date promised. Still waiting on refund 10 days later.

Products used:
Found jersey at the ball park.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevint1060
2 reviews
0 helpful votes
June 24th, 2023

I ordered a pair of slides for my wife who wears a size 7. I was shipped a size 8 and of course they were too big. I contacted customer service and advised them of the mistake. I returned the size 8 as I also requested the replacement be double checked for the size 7. Of course when the we received the replacement it was a size 8 again! This is the last time of order anything from MLB Shop or their affiliates.

Tip for consumers:
Nothing….if the warehouse can’t tell what a women’s size 7 is then what else is there to do?

Products used:
None

Service
Shipping
Returns

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1.4
277 reviews
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