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  • Shirtango

Shirtango

Overview

Shirtango has a rating of 2.54 stars from 311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shirtango most frequently mention customer service, daughters birthday, and tracking number problems. Shirtango ranks 248th among Costumes sites.

  • Service
    34
  • Value
    26
  • Shipping
    30
  • Returns
    15
  • Quality
    24

This company does not typically respond to reviews

427
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What reviewers want you to know

Positive highlights

  • Great customer service and outfit arrived days early.

Critical highlights

No critical highlights yet

How would you rate Shirtango?
Top Positive Review

“T-shirts & Skirt”

Maria O.
10/16/20

I found this site on Facebook. My daughter's 3rd birthday party is coming up and I saw her theme bubble guppies! I ordered her an outfit as well as 4 shirts and only paid a few cents over $69 for all of that! The only thing I became afraid of was that it wouldn't make it on time but it did! And I absolutely love them! Thanks you guys! Great work at a great price and exactly what I asked for size and all!

Top Critical Review

“I should've read the reviews first!”

Lucilla G.
8/19/20

I'm not hiding any emails, not trying to scam Shirtango over $12 and change. All I wanted was a birthday T-Shirt for my sons 3rd birthday. I didn't use profanity, I did insult "it" because it said it states 2-3 weeks on every page for shipping in the website. This thing here, replying to customers is probably the type that won't confront anyone face to face. Sad, sad little piece of $#*!! This Agent O, needs to take a grammar class.

Reviews (311)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (103)
Thumbnail of user deniser667
0 reviews
0 helpful votes
January 19th, 2022

Thier new name is Imblacktutus. Very unprofessional. Disrespectful.as you can see in the email I post from them. They only question I wanted answered is when my item was going to be shipped. Cancelled my order and never got refunded

Tip for consumers:
Don’t use this site . Fake

Thumbnail of user lucillag
1 review
8 helpful votes
August 19th, 2020

I'm not hiding any emails, not trying to scam Shirtango over $12 and change. All I wanted was a birthday T-Shirt for my sons 3rd birthday. I didn't use profanity, I did insult "it" because it said it states 2-3 weeks on every page for shipping in the website. This thing here, replying to customers is probably the type that won't confront anyone face to face.
Sad, sad little piece of $#*!!
This Agent O, needs to take a grammar class.

Thumbnail of user joycet146
1 review
19 helpful votes
June 28th, 2020

I placed 2 orders for my daughter birthday 3 weeks later did not receive the outfit, spoke to them they had me pay for rush delivery, the night before my da bday contact me with some ba talking about they only accept amazon pay and my order cannot be come because they have been trying to contact me, I spoke to them and the reply was very nasty, o will never order from them again, very unprofessional. This is not the way you conduct business.

Thumbnail of user samanthag247
1 review
13 helpful votes
February 23rd, 2020

Great company, we received our shirts and outfit within 7 days, we will forsure be coming back for more.
Thanks

Thumbnail of user larissaa10
1 review
28 helpful votes
March 11th, 2020

I asked for my order to be expedited. Customer service agreed. I asked if the fee would be added to my card. They, sent me a link without explaining what to do inside the link. I asked what was I supposed to do as I didn't know if that site was for me to track my shipment or what. Below is the conversation between the rep and I. Never have I ever been so insulted and treated such disrespect by a business. NEVER!

Thumbnail of user sherryb245
Agent O. – Shirtango Rep

We cancelled the buyers' order after they started cursing at our employees, we do not tolerate that sort of harassment here, this is why they are upset. As you can tell by her photos, she cursed out one of our employees that was trying to help.

Best wishes

Thumbnail of user katrinac110
1 review
0 helpful votes
October 18th, 2020

The customer service experience was amazing! They communicated with me from beginning to end! The shirts look so good and my babies loved their onesies! My order came so fast with $20 rush shipping it was worth it! They even emailed me and recommended a change that I didn't even think of! I will definitely be ordering again as well as I will be recommending your company to family and friends!

Thumbnail of user stefaniew28
1 review
1 helpful vote
January 18th, 2021
Verified purchase

I ordered a shirt on oct22nd. It didn't come by the party in mid Nov which is okay, due to covid, shipping was to take longer. So I figured it would be okay as long as I got it by Christmas. But it's mid January, no one will answer my emails, and the phone number listed is turned off. I contacted Amazon pay, hopefully they can help me, because even the emails they tried to send the merchant was returned. :(

Service
Value
Shipping
Returns
Quality
Thumbnail of user annessias
1 review
0 helpful votes
November 9th, 2020

I ordered on october 13 they guaranteed my shipment several times by november 6th even charged me extra for this. Then her birthday comes and goes with no shirts for her or the family. I contacted them by phone and email 2 days before her birthday and no response. Today the day after her party it isnt their problem i should contact ups... terrible terrible customer service please dont use them if you dont have months to wait. They dont care about families or the outcome of them shipping late.

Thumbnail of user sherryb245
Agent O. – Shirtango Rep

We are not UPS, this is out of our hands, once again you need to contact them to see what the issue is, it was shipped off with plenty of time.

Thank you

Thumbnail of user gg247
1 review
0 helpful votes
January 22nd, 2022

Ignorant to say the least. Not professional by any means. Poor communication. The education of less than a 1year old. Do not waste you time, effort or money on this company.

Thumbnail of user mariao389
1 review
0 helpful votes
October 16th, 2020

I found this site on Facebook. My daughter's 3rd birthday party is coming up and I saw her theme bubble guppies! I ordered her an outfit as well as 4 shirts and only paid a few cents over $69 for all of that! The only thing I became afraid of was that it wouldn't make it on time but it did! And I absolutely love them! Thanks you guys! Great work at a great price and exactly what I asked for size and all!

Thumbnail of user lameikaj
1 review
5 helpful votes
May 5th, 2020

They turned out perfect, im uploading a photo on here. They arrived super quick even with virus going around. Our daughters LOL birthday was special, thank you

Thumbnail of user kiay6
1 review
12 helpful votes
September 24th, 2020

This company will not reply back at all made an order August 30 and paid for rush shipping and still no response or update on product. They just stop replying to my email for my outfit. Now I have a six year old daughter with out an outfit for her birthday. Its sad that your are making kids lose out on such a beautiful outfit they think they are going to wear and it never shows up. Sad very sad. This company needs to be removed from the internet and blocked ASAP!

Thumbnail of user jennyr307
1 review
0 helpful votes
February 16th, 2022
Verified purchase

Rude, unprofessional, scam. Do not order from this site. They will take your money & cancel your order.

Tip for consumers:
Do not order they will take your money & cancel your order with out your consent.

Products used:
Never received

Thumbnail of user marylandr
1 review
22 helpful votes
May 5th, 2020

I placed an ordered over the weekend and after tried to call the number and no one ever picked up.
I decided to wait to the weekday to call again so that I could make corrections and add additional items to the order and still never received a response.
I did leave an email no immediate response and on the next weekday I called several times again.
Here are the messages.
I'm not a person that flips out usually, but a person taking my money and being disrespectful will certainly get the other side.
I couldn't believe how rude this individual was and blamed me for their demand and inability to service customers in a professional manner.

Thumbnail of user sherryb245
Agent O. – Shirtango Rep

You left out about 50 messages that you cursed out our employees, threaten to kill us, you kept telling us to watch our backs and promised to hurt us and our children. Where are all those messages at? Why are all these messages edited? You edited all these messages out, maybe if you spent that energy learning to read, you wouldn't have had an issue in the first place. We dont deal with thugs that threaten to kill us or our employees or curse at us. Its sad to see that you didnt post all the real messages and only the ones that make you like ok, if people only knew what you actually wrote between and before all these messages. Good luck kid.

Thumbnail of user sherryb245
Agent O. – Shirtango Rep

You left out about 50 messages that you cursed out our employees, threaten to kill us, you kept telling us to watch our backs and promised to hurt us and our children. Where are all those messages at? Why are all these messages edited? You edited all these messages out, maybe if you spent that energy learning to read, you wouldn't have had an issue in the first place. We dont deal with thugs that threaten to kill us or our employees or curse at us. Its sad to see that you didnt post all the real messages and only the ones that make you like ok, if people only knew what you actually wrote between and before all these messages. Good luck kid.

Thumbnail of user wendyc511
1 review
0 helpful votes
September 21st, 2020

It's so cute my daughter and I love it! The material is really good and it's made very well! Highly recommend, and great customer service too!

Thumbnail of user adriennem76
1 review
16 helpful votes
June 13th, 2020

I ordered a shirt for my daughters birthday. I ordered this shirt on the 3rd of May. My daughters birthday is June 12. Still hasn't arrived! And when I reached out to customer service, they blamed USPS, and protesters for my package being weeks late. Unprofessional is an understatement. Below is a picture of an email I received from their "customer service".

Thumbnail of user sherryb245
Agent O. – Shirtango Rep

Sorry if the truth hurt you sweetie, but its been mentioned all over the news in the past week that usps has been slowed down due to the riots and protesting, maybe try getting your facts straight before trying to call somebody out.

Good luck

Thumbnail of user dyshened
1 review
1 helpful vote
October 9th, 2020

As a firm supporter for all things black owned, this was truly disheartening and unbelievable how this person responded to me like I was nothing. They resorted to name calling and cursing. I did not receive the messages they replied to as it went to spam. When an email did come through their response was rude and when I sent a screenshot that it went to spam, they then took the rudeness to a whole nother level. I have never experienced something like this EVER. I am still in shock.

Tip for consumers:
Support someone else that knows how to respond with professionalism. These people act like they can stay in the game talking so recklessly.

Products used:
NONE, they were so darn rude and cancelled my order before I could. Let’s see how long my little $12 refund takes since I need it so bad.

Service
Shipping
Thumbnail of user sherryb245
Agent O. – Shirtango Rep

Another moron that doesn’t show all her emails just our agents emails. Why aren’t you showing your horrible cursed filled emails, you just want to make our agents look bad and not yourself, how pathetic

Thumbnail of user anitac373
1 review
3 helpful votes
May 13th, 2020

I asked for RUSH delivery of JoJo Birthday shirt & TuTu. They delivered & made my granddaughter super HAPPY! She looked amazing in her outfit!
Thank you!

Thumbnail of user amberh300
1 review
0 helpful votes
September 21st, 2020

When I tell you I'm so pleased with this company... first & foremost they have exceptional customer service. I know I sent countless emails trying to place my order & with every one they responded quickly & kindly. I needed my order in less than a week & they were able to get it done. I'm proud to support a family owned business. Prices & quality are great! I will definitely order from them again bc my bonus grand baby is going to love her birthday outfit made just for her! I'm just super impressed & im so glad I saw their advertisement. Great job & thank you for an excellent experience. May God bless your company to grow & prosper.

Tip for consumers:
Excellent customer service. Any questions or concerns I had, I just sent them an email with a reply within minutes. I was super impressed by this alone.

Products used:
I used rush shipping & received it earlier than the date I needed it by. Im very impressed with this company

Service
Value
Shipping
Quality
Thumbnail of user kl369
1 review
3 helpful votes
April 27th, 2020

Even during the pandemic the customer service that I received was exceptional. The responses were timely and clear and I received my product on time and it was perfect! Exactly what I envisioned.

Tip for consumers:
Reach out via email if you have any issues or questions for a quick response

Products used:
Custom kids shirt

Service
Value
Shipping
Quality
Thumbnail of user rubyw125
1 review
0 helpful votes
March 1st, 2022

This company was very disrespectful and unprofessional I asked about my order she called me poor and stupid when I asked for a refund I would not recommend anyone to shop with her because this person is very unprofessional she even sent pictures of my apartment complex calling it poor. To save the next person I will be leaving reviews and the name of the website this seller totally invaded my privacy by sending pictures of my apartment complex calling it poor. Below I will be showing you the messages of me asking about my order and issuing a refund because I order feb 19th never received a follow up I even put it in the order notes I needed it by This Saturday the site didn't order rush shipping or anything as she claimed it stated.

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurah1041
2 reviews
6 helpful votes
June 30th, 2020

Here's a screen shot of just a few of their replies calling me the "F" word, among other things. All of this started because I didn't see any delivery info on my invoice and emailed to find out approximately when my purchase would arrive. There is no excuse to treat a customer this way. Read their responses online to the many negative customer reviews. They resort to name-calling and profanity to defend themselves, rather than trying to do better and keep their customers. Shameful company!

Thumbnail of user sherryb245
Agent O. – Shirtango Rep

LOL, we cancelled your order because of your threatheing email, not because you asked about your order. Funny anytime we cancel somebody's order after they curse at us or threaten us, they automatically all leave the same exact reviews, its like all you morons think exactly alike, how pathetic.

Thumbnail of user melikd
1 review
2 helpful votes
May 21st, 2020

Thank you shirtango for the pretty outfit, and super quick shipping. We had to cancel our babies birthday twice already because of this virus, shirtango was able to give us a great discount and free rush shipping after we explained the situation we were in. Will keep returning forever now.

Thumbnail of user ericab221
1 review
14 helpful votes
July 9th, 2020

I ordered a dress for my daughters birthday, I have yet to receive a tracking number so I emailed them and I told them if they don't think they'll be able to send it in time i'll just take a refund. They told me no they'll rather make an adjustment to ship it sooner still haven't received a tracking so I told them once again I would just like a refund and they refused so I told them i'll just dispute through my bank and they started cursing at me telling me they don't gaf.

Tip for consumers:
do not order from them.

Thumbnail of user sherryb245
Agent O. – Shirtango Rep

This person refused to read our shipping info, once we told them our shipping time frame, they cursed at us and demanded a refund, which we gave right away.

I have no clue why they are lying and trying to make themselves look like a victim, there upset because they didn't read our shipping time located twice on everypage.

Thumbnail of user nicolew698
1 review
17 helpful votes
May 26th, 2020

I placed an order and nowhere on the site does it say that it will take 3-4 weeks to ship. Then when you email them, they give you the most unprofessional response. They told me that they were not sorry and then they refunded my money. There are many other places that do the same work with way better customer service. I DO NOT recommend them at all.

Thumbnail of user sherryb245
Agent O. – Shirtango Rep

LOL, you were able to find out how to leave a review but not the shipping tab located on every single page. LOL, there's literally a shipping tab on every single page of our website, just like every website in the world has. Who purchases from a custom handmade website and doesn't even bother checking shipping and handling time? That's Crazy..

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Thumbnail of user sherryb245
Agent O.
Typically does not respond to reviews

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