Shiply

If I could give zero stars, I would, liars, theives, bullies, that may or may not be directly connected with them since they use 3rd party. I'm not saying that this is a bad company altogether, but my family's experience was very unprofessional. We wound up having to put things in storage at the last minute. We were not going to be bamboozled by those people. When things go wrong one party wants to blame the other. Whatever! To sum it all up. I say this. RUN RUN AS FAST AS YOU CAN LIKE THE GINGERBREAD MAN!

Agreed the the cost time and they delivered with no delays, all communication was clear the company did what it said on the box.

I ordered a courier to deliver a freezer in December 2023. The courier arrived to collect the freezer and the balance of their fee in cash, but the freezer was never delivered. I tried contacting the courier contractor multiple times to no avail. Shiply also tried unsuccessfully to get in touch with them.

I had taken out Shiply's insurance and launched a process to recover the cost of the stolen item. Shiply said they were looking into it but I have not heard anything from them despite contacting many times by email. Their phone number is always busy and suspect not an active line, as unlike a company of this size it rings straight to an engaged tone rather than having any sort of waiting system. It is a total scam. Would not recommend at all. It is really surprising they seem to have been endorsed by so many national publications.

Given this is now an insurance scam, on top of the theft of my undelivered item, I will be raising official complaints with the relevant authorities.

Really disappointing and a pain to have to deal with this mess.

This site is full of middle man cockroaches. If the name sounds white but you talk to them and the sound Middle Eastern or with an accent. You about to be taken for. They will quote you a cheap price. Get a driver and then call you back to tell you driver witll not do it for price your agree on but more. They harass you and I had one threatened me. If I wanted to too I would I can trace the number back. Go there and handle business but no I finally settled on one and the price was exactly what they quoted but the driver was so quick to get the $. I didn't get a chance to see the car but my daughter didn't know there was scratches on the bumper. I called and they were like insurance will take care of it. Nope I called u til they blocked me. $#*! these $#*! roaches next time I will just drive the damn car myself. It's not worth using them unless you know them. Don't use this site.

1st time I've used shiply, so pleased I found it as it saved me a 500 mile round trip nightmare. I'm so so pleased with the quote I accepted and gentleman used.

In August I booked a shipment for December. Shiply charged a deposit, which they advertised as fully refundable. In September, I cancelled that shipment to book with a different shipping company. When I asked for a refund of my deposit, rather than refunding it back to my card, they added it back as a credit on my account to use towards the next deposit I was going to place, which was slightly more. I thought this was fine, so I proceeded. In November, my move was cancelled and I reached out to them to again refund my deposit. They said they could only refund the additional part of the deposit I paid for the second booking, since the first booking was over 90 days prior. The "fully refundable deposit" never stated a timeframe, I assumed that if I cancelled before the truck was dispatched, it would be fully refunded! If they had refunded the initial deposit as I had requested, this wouldn't have happened. So, I'm out $208 for that first deposit, with absolutely zero service rendered. Read the fine print of the terms before you proceed. I was looking forward to recommending this service, but unfortunately this terrible customer service experience means I'll never use them again.

One of the worst experience as the delivery time and date was first really long and frustrating to establish and much later than what was agreed. They said to give a delivery slot within 3-4 days but I could only get it after 6days. The delivery was for today 21/03, which I asked to change as it is my birthday. They said they can't change the date to Friday or the weekend and I said I will come to the office only for them to receive the item if that's the only slot as I cannot do it next week.

The day before I confirmed with them the given delivery time and date.(see photo attached)

I came to the office to receive the item today only to get a text message at the time when delivery was supposed to be, that the delivery date is now changed to 23march Saturday (note that when I asked this date it wasn't given to me!)

The contact number of the particular company working for shiply (Gary83) is not working, you can never reach them by phone but don't think the shiply customer service contact number is working instead. The shiply customer service number advertised is also put there to mislead people into thinking there is a contact number *******2454) as this is a legal requirement. No, shiply doesn't have a phone service you can contact either. You can only raise a ticket.

There is no communication and everything is very frustrating, and utterly unprofessional

Please avoid unless you have no job or family to attend and have all the time in the world to be ready when they give you a time and date and then casually change it expecting you to be ready to receive the item

We found a driver thru Shiply... that was easy enough but the driver was entirely dishonest... after pickup demanded to increase the cost of delivery. Then delivery did not occur. Throughout I contacted Shiply and I received a couple of nice email replies that told me that the driver was violating the policies but that was it. They never offered to contact the driver or make my blown delivery right. I am now out $1,500 and have damaged goods.

They will quote you a price that is way lower than the given. They will present you with prices over 40% higher than you were quoted. If you do not accept they will take your deposit

I had my TV picked up by Delonte Whitmire (Chief100) 12/15 Loyal Logistics and it was suppose to be 12/26 from NH to Va and he never showed up at my home so where is my Tv. I called left emails text messages and nothing, the few times he did answer he said I'll be there, but never showed up. So be careful of his name and this site I contacted Shiply and they giving me the run around. I'm filing a police report because somebody is going to replace my TV and He using this site to scam people like you and me PLEASE BE AWARE!

First Driver refused to on contracted price, 2nd driver didn't show, they provided a fake drivers license for the 3rd driver, then didn't provide a refund

Cant talk to transporter unless you pay 25 percent upfront. Millenial scammers.stay away. Would love 5 minutes alone in a room witb this little prick of am owner!

The company you contract with is most likely NOT the company doing the actual transport. Be prepared to speak with multiple "middle-men" (in my case 3), as you work through the process. Each contributing to the cost to the process. For example, my original bid was $852, which I accepted. The first $172 of that price I paid immediately to Shiply. The next $80 was paid (by me) to the "logistics" company and ultimately the actual transport company received the remaining $600. So, had I done a little more research up front, I could have saved $252 on the haul by going directly to the transporter. This was my first experience shipping a vehicle from out-of -state so lesson learned. Ultimately my vehicle was delivered relatively quickly so overall I am satisfied with the outcome.

I've offered up three different motorcycle collection and delivery jobs based on a recommendation from a trusted contact within my inner circle.

I've had so many times wasters contact me through this platform who haven't bothered to read the brief and job requirements, which are crystal clear. As a result, my time has been wasted and I've lost money, not to mention damage my professional reputation.

I'll be reporting my findings far and wide, naming and shaming those organisations who've mislead me and my clients.

Paid Shiply deposit of $80, and the driver $150. It was required to driver half up front. The driver went MIA and quit communication thorough SHIPLY. Shiply supposedly does the vetting of these drivers and then takes no responsibility if they no-show. Shiply won't even give me my money back that I paid them. They want me to use that money for another shipment. I will never use them again. Scam of a conmpany.

All went smooth from quotes to selection and then collection and delivery
Courier was customer friendly
M Cox

Would definitely use again and got a good price for the moving of my car. The software was easy to use and wasn't too technical

Shiply was contracted to arrange shipping for a large piece of equipment from Northern Michigan to Nevada within a specific time frame. The seller of the unit was going to be leaving for Florida and would have to be present to drive and loathe machine. I gave them the time frame and the shipper they provided absolutely insisted that the job would be done within the time frame, about 2 weeks.
To be clear, Shiply is in the UK, and only acts as a middle-man for real shippers. These "real" shippers are usually also middle men for another layer of middle men who are not actual trucking companies. The final "middle man" couldn't get any trucker to commit for the price quoted and my load wasn't picked up, so now I am waiting until May 2024 for the seller to be available to load it. When I contacted Shiply to get a refund for the deposit they required, they insisted that I had to get time-proof-photos, showing that the load was still in Michigan.
Sorry, Shiply. I contacted my credit card company and disputed the charge.
The real problem here is too many middle men, adding nothing to the actual job, not having the least concept of the real costs of a shipment and just throwing out absurd bids to get the job.
I'll deal with real truckers in the spring.

Shiply is expensive. I paid $116 to them in an initial transaction just to find my shipper on their platform. There was a separate transaction to pay the shipper for his work. It's my own fault for not realizing the amount I was paying Shiply just to use their platform, but lesson learned. I will never use Shiply again.

The shipping was ok. Nothing to say other than the contracted party showed up and did what I paid him for. He did not exceed my expectations, and I don't want to write a neutral review and potentially hurt someone's business. So, I ignored Shiply's request to post a review. And then they send me the email I have attached here so you can see it with your own eyes. If I don't leave a review, they are going to post their own positive review. This is highly deceptive.

I won't use Shiply again, and I highly recommend against them!

Accepted offer from R&W Freight to move an expensive cabinet. Good communication but serious service issues. The owner kept changing the pickup time until 8am to 10am turned into 4 in the afternoon with delivery at Midnight. The workers explained the owner had switched companies to rent their truck which caused the delay. It also meant they arrived with no furniture pads, no hand truck, and the truck had no lift gate or ramp! The guys got permission from the owner to purchase one pad and a few wimpy straps.
We lent them our hand truck and a quilt with the understanding we'd get these items back from the delivery site at a later time.
Here is the good news: the two guys who came were super nice and accommodating. They didn't know much about furniture moving but followed my husband's instructions to the letter. The cabinet arrived at its destination in very good shape. I wish there were some way of just hiring these two without going through the businesses on the Shiply site. I did not get my deposit back as promised, but the job itself was well done so that's good enough. This was a valuable learning experience! Will not use Shiply again.

A great way to find delivery suppliers and competitive quotes locally, nationally and internationally. I have used Shiply several times to organise delivery of both furniture (and a boat) from within the UK and from Australia to the Scottish highlands - each time easy to book, easy to coordinate with polite, helpful and friendly companies providing the service.

Unbelievable... the response to my request for a quote was aggressive, emotional, unprofessional and offensive. I was investigating shipping options for an inflatable water toy I want to sell on eBay. The first Shiply list included a ship price of $87, the quote came in at $791. When I tried to reply to ask more questions, I had to name a price to reply with so I put $90. The guy was so offended he wrote me a horrible reply and then changed his quote to $54,662. Avoid doing business with these people.

This is a bait and switch company. They make fake driver accounts to get you to accept a fake bid. Once you accept the driver changes the price or disapears. At that point shiply has your money and won't give it back, the force you to try to use another much more expensive driver.
Original bid was $1427. Now all the bids are over $2500! Thats over a 50% markup...
Total scam!