Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
Please email dispute@shein.com with your order information and we will assist as soon as possible.
Would you please email support@shein.zendesk.com? We will assist as soon as possible.
All orders with Shein take 3-7 business days for processing before shipment. Standard Shipping takes 3-10 business days after processing time. Express Shipping takes 2-4 business days after processing time. Please note business days do not include weekends or holidays.
Processing Time: 3-7 business days (does not include holidays/weekends) Standard Shipping; 3-10 business days Express Shipping: 2-4 business days
Dear Nan, Please refer to our shipping policies, it does depend on where you are located, Here is a link http://www.shein.com/Shipping-Info-a-280.html
Dear Riya, Please make sure to view the product reviews that are located on the bottom of the page on each style. We also include sizing charts for each item to help determine which size will fit best.
Dear Candice, Please review our shipping page, as it does depend on where you are located. Please feel free to contact out Live Chat available on the website if you have any further questions or concerns. Thank you and have a wonderful day! https://www.shein.com/Shipping-Info-a-280.html
Dear customer, Nice day. Sorry for the late reply. And sorry to hear that one item you ordered is out of stock now, this incident is really beyond our expectation. Could you please give us the order number so that we can check for you? Please remember that you are our valuable customer, we will spare no efforts to help you resolve the issue. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.