SHEIN Questions & Answers

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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.

305 questions answered
15% answered in 1 day
Question:

Answer:

Please email dispute@shein.com with your order information and we will assist as soon as possible.

By molly m.,
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Question:

Hi do you ship to south africa ?,if yes how long does it take?

Answer:

Would you please email support@shein.zendesk.com? We will assist as soon as possible.

By molly m.,
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Question:

Does it take long for the stuff to come in ? i'm trying to order a swimsuit for spring break and i'm worried if i order it won't come it

Answer:

All orders with Shein take 3-7 business days for processing before shipment. Standard Shipping takes 3-10 business days after processing time. Express Shipping takes 2-4 business days after processing time. Please note business days do not include weekends or holidays.

By molly m.,
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Question:

How long typically does it take to get an order?

Answer:

Processing Time: 3-7 business days (does not include holidays/weekends) Standard Shipping; 3-10 business days Express Shipping: 2-4 business days

By molly m.,
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Question:

Answer:

Dear Nan, Please refer to our shipping policies, it does depend on where you are located, Here is a link http://www.shein.com/Shipping-Info-a-280.html

By molly m.,
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Question:

How is the quality of products and sizes issues?

Answer:

Dear Riya, Please make sure to view the product reviews that are located on the bottom of the page on each style. We also include sizing charts for each item to help determine which size will fit best.

By molly m.,
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Question:

How long will i getmy order?

Answer:

Dear Candice, Please review our shipping page, as it does depend on where you are located. Please feel free to contact out Live Chat available on the website if you have any further questions or concerns. Thank you and have a wonderful day! https://www.shein.com/Shipping-Info-a-280.html

By molly m.,
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Question:

I'm wanting to know before i order from this website is it a scam or is it legit?

Answer:

Legit but takes a while to ship

By Judy d.
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Question:

I am trying to apply a coupon code that is shown right on the website for 40% off my purchase and when it applies the code to my purchase and says it took of 40% yet my price never changed.

Answer:

It won't even let me put the code in to find out if it's any cheaper.

By Michelle s.
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Question:

So basically i got a message from them saying that one of my items was out of stock, do they still send me the other items or they wait till they have that item in stock? and how long would it take?

Answer:

Dear customer, Nice day. Sorry for the late reply. And sorry to hear that one item you ordered is out of stock now, this incident is really beyond our expectation. Could you please give us the order number so that we can check for you? Please remember that you are our valuable customer, we will spare no efforts to help you resolve the issue. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.

By JUDY G.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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