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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
Hello, glad to help. Please send me your order number, we'll help you with it. Waiting for your reply.
Hi, Nice day. Sorry for the late reply and all the worries we have brought to you. Actually we have our own designers, and many items of our site are designed by them. Please remeber that you are our valuable customers, we never deceive you. We promise that we will do better in the future. Hope you can kindly trust us. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
A. B They don't call it ONE SIZE FITS ALL, they call it ONE SIZE. There are still measurements on the website for you to guide yourself. If it doesn't fit you then it's your fault for not checking the measurements.
Dear customer, Nice day. Sorry for the late reply. Could you please give us the order number so that we can check for you? SHEIN cherishes its customers, we are willing to help you solve your problems. Waiting for your reply. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
Dear customer, Nice day. Thank you for trusting us and choosing SheIn again. But we sincerely apologize for letting you down this time. Actually you can contact us via email, we pay attention to your problems and never neglect these problems. Hope you can kindly understand. Also you mentioned that you could not see your any orders from your account, it might be caused by the system. You can try it again, and then send us the screenshot of this condition so that we can figure out its problems. We have checked for you, and found that your package has been arrived at your country for three months already, you can take your order number, email address, phone number and personal id that includes your name to contact the local post office to fetch your package. Sorry again for all the inconvenience we have brought you. We promise that your problems will be solved perfectly. If there is any problem, please feel free to contact us via dispute@shein.com. Thank you for your support. Yours sincerely.
Hi, Nice day. Sorry for the late reply and keeping you waiting. Because we were at weekend before, we could not reply to you in time. Hope you can forgive us. Generally we need 5-7 business days for processing, and this processing time is not included in the "delivery time". Hope you can kindly understand. About the delivery time, you can also refer to http://www.shein.com/Shipping-Info-a-280.html. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
Not by anyone who has dealt with them! The majority of good reviews are in the same broken English they use while they give you the runaround. These reviews praise the customer service when no customer service was involved. Many customers have been forced to take legal action and they should be put out of business. As my Nana used to say" I trust them as far as can throw them! " There are so many great companies out there, why set yourself up for frustration and disappointment?
Hello. Due to COVID-19, shipments to Greece have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
