• SHEIN

SHEIN

Overview

SHEIN has a rating of 1.83 stars from 4,830 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 2403rd among Women's Clothing sites.

  • Service
    1513
  • Value
    1413
  • Shipping
    1502
  • Returns
    1109
  • Quality
    1338

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 4.2%
Positive
28
Neutral
17
Negative
621
948
See all photos

What reviewers want you to know

Positive highlights

  • I really enjoy my shopping experiences with SheInside.
  • They have quality products and great shipping rates.

Critical highlights

  • No usps tracking dates and no customer service support.
  • Shein has no customer service phone number or e-mail.
How would you rate SHEIN?
Top Positive Review

“Love”

Cara B.
3/29/22

I absolutely love the clothing and other items I've bought from shein! Definitely love the different styles and prices

Top Critical Review

“Only buy when you are 100% sure”

Jenny M.
2/2/24

There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.

Reviews (4,830)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1108) phone number (114) credit card (113) return label (65) post office (48) shopping experience (77) quality products (39) product quality (25) delivery time (42) lace dress (21)
Thumbnail of user jennym799
1 review
2 helpful votes
February 2nd, 2024

There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.

Tip for consumers:
don't buy anything from them.

Products used:
sweaters.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user pg291
1 review
303 helpful votes
May 24th, 2020

By far the worst site in History. Placed a order April 23,2020. Supposedly shipped May 10,2020 today is now May 24,2020 and I still haven't received my package from California. FedEx says they don't have it. I have received other packages from China that I ordered after this. Full of $#*! website. Never again! Customer Service only apologizes and give you a standard message that doesn't even go with you email you sent. It seems they can't read English. I wish I could give no stars because 1 is to many.

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user shikhas52
1 review
3 helpful votes
January 3rd, 2024

1. They send out things in multiple batches on the same order.
2. You have to choose from multiple batches when processing a return.
3. There is no way you can catch hold of a live agent except after your first purchase.
4. Their shipment gets delayed for no reason.
5. Raising a ticket often means being tossed between departments with no actual results.

Tip for consumers:
Extremely horrifying shipping and return policy. Barely any live customer service. Buy at your own risk with no hopes of return.

Products used:
Clothes, shoes jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user lorib690
1 review
178 helpful votes
January 20th, 2021

Worst experience ever... I placed an order in October 2020(for Christmas) received the wrong order in November (all size xs plus they are items that I never ordered) I am having the worst experience trying to return the product and get my money back ( still emailing today Dec 21) Shein keeps sending me an incorrect label that will not scan at my post office? Therefore I am unable to return it or get my money back ( over $50).
Frustrated!

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user carab29
2 reviews
1 helpful vote
March 29th, 2022

I absolutely love the clothing and other items I've bought from shein! Definitely love the different styles and prices

Products used:
The shorts

Service
Value
Shipping
Quality
Thumbnail of user katherinel205
1 review
93 helpful votes
August 18th, 2020

I ordered a lot of clothes from them. The strapless bra came missing a part of it, but I couldn't make a return since it's personal item. Tried contacting the customer service and there was no real human replying at all. I also want to return several other tops due to their poor quality, but there is literally NO WAY I could get a return label. This is a total scam. Do Not buy anything from SHEIN!

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user dollyp41
1 review
7 helpful votes
December 30th, 2023

This is the most unprofessional non thorough company I have ever had to use! I placed my order dec 15 and I paid for express shipping. On Dec 30 I haven't received 1 item. I haven't been given any tracking updates just emails about more delays. They used DHL for delivery and their website malfunctions and not useful. Purchased almost all my 10 y/o Christmas gifts from Shein. Safe to say her Christmas is ruined.

Tip for consumers:
Delivery time is not accurate u will be left in the dark after you place your order. No Customer service no contacts no info

Products used:
Still Haven’t received them

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user jenniferc3095
1 review
57 helpful votes
December 10th, 2021

Returned items and did not get correct amount. Said things were not in parcel. Lies!
I have proof of posting with weight so they could check. THEN they kept £41 + for "processing fee". No mention of this previously. Terrible customer service and total disregard for their potential customer. Out to make money and cheat. Raising complaint with Paypal.

Tip for consumers:
Do NOT use Shein unless you want to be ripped off.

Products used:
clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user annp470
1 review
77 helpful votes
November 20th, 2021
Verified purchase

The only available USA phone number has NOT been set up?! Trying to deal with their customer service in CHINA is most frustrating and a complete waste of time. After the "chat" they always stated "issue solved" but NOT at all. Trying to request a change of address took 12 chats to no avail. They kept saying info "updated" but never gave permission to delivery company to change the address. Will never order from them again even though the prices are great!

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user hollys789
1 review
15 helpful votes
August 10th, 2023
Verified purchase

I wrote a review on Shein about receiving broken items and no way to contact customer service. They wrote back the reply below.
So….I go to their suggestion but no "message bar" in sight!

Reply from SHEIN
11 hours ago
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar. Please type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!

Tip for consumers:
Do not buy from SHEIN. They do not have any way to contact customer service.

Products used:
The earrings that did not arrive broken.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user ashh60
1 review
3 helpful votes
January 4th, 2024

Each time I place an order from SHEIN they would send me used, stained and torn clothes clearly that has been worn before as the clothes would smell of body odour! I have never experienced this kind of treatment from any company in my life of online shopping. This company needs to be shut down asap. Please note that those images are just a few of the many that I have received in the past.

Tip for consumers:
I want this unhygienic company closed down asap. They can’t keep on trading like this.

Products used:
None of the clothes were used as they all had body odour, apparently they’re supposed to be new from so called SHEIN! How do you justify that as a company?

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user shaytianar
17 reviews
53 helpful votes
December 24th, 2020

SHEIN is a great place to shop if you're looking for affordable fast fashion but. If the item doesn't have any reviews then you're definitely taking a gamble.

SHIPPING: about 3 weeks arrive

QUALITY: 3/5. All the items were a bit thin, which is fine for late Spring and Summer. However, the shirts I purchased came out so thin, you could easily see my bra underneath. I would advise staying away from anything white on SheIn honestly.

OVERALL: You get what you pay for.
I think SHEIN is perfect for those who want to stay in trend for the season on a budget. I wouldn't expect the items to last very long tho.

I'm including unedited photos of the off-the-shoulder top I purchased in black and white. You can see how see-through the white one is.

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user hananel3
1 review
42 helpful votes
December 26th, 2020

I placed an order on March 20,2020 for 127,50$ and up to today never received any items from them when I check the tracking keep saying it was returned to Shein, tried contacting them several times to resolve this issue without any success and its only automated massages that's not related to your concerns, been so patient waiting after I called my credit card company and it was over month to dispute it, so now I am short on 127,50$ never again buy from this SCAM, lesson learnt in hard way.

Tip for consumers:
stay away from the SCAM

Products used:
Shoes, jackets, skirt, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user seraa6
1 review
2 helpful votes
March 3rd, 2024

I signed up for SHEIN text messages per a prompted request on the app, in order to receive a 15% discount on my next purchase. The following day began a long barrage of emails and phone calls from so many different solicitors. Never once had that problem before I agree to texts from SHEIN. It's quite clear that they are selling customers personal information to solicitors without customer consent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user nonkst
1 review
161 helpful votes
February 21st, 2020

I ordered on Shein and asked my colleagues to join in as it was a site that looked like it had decent clothing, the four of us selected items so we could split delivery cost if needs be. SInce I ordered and tried tracking the order it keeps saying processing order and this is 20 something days back its been almost whole month now waiting on this order with no update. Till this day order is still being processed.

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user josephinel134
1 review
3 helpful votes
February 12th, 2024
• Updated review

Beware before you buy!
I've poured thousands into Shein, only to be met with endless refund hassles. They often ONLY RETURN PART of your money for returns, making you jump through hoops to contact customer service for the full amount—a task that's nearly impossible.
And after weeks of waiting and sending 5 to 8 emails, they sometimes claim they never received the returns!
It's a frustrating cycle of DECEIT. As someone of Chinese heritage, it pains me to see such practices, seemingly reflective of a "Chinese way of doing business". Truly, the worst shopping experience ever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Horrible return experience, stilll missing 100+ EUR!
July 26th, 2023
• Previous review

Dont trust them! The return service is a horror! Firstly it takes more than a week or two to hear anything from them after sending the returned goods, then the refunds are ALWAYS incomplete! This means they only refund parts of your returns, and for the rest, you'll have to try to write endless emails to chase them down to refund. With my last two returns, still some items are missing. In one case, the process went on more than 3 months so the case was expired, and I didn't get the full refund! The second: they claim they didn't receive returns from an entire order, which I sent back together with some other orders, what a mess! The total value of these missing refunds sums over EUR 100, but I've spent more than 3000 on Shein in the last 2 month, what a waist of money! Never trust it again!

Thumbnail of user mardellh3
6 reviews
3 helpful votes
March 11th, 2024

Once received. They won't allow returns. There is no place to authorize or contact to initiate. Beware!

Tip for consumers:
Have someone to give your unwanted items to but don’t spend money you can’t afford to lose!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user dilenir
1 review
33 helpful votes
June 5th, 2021
Verified purchase

By far the worst site in History. Placed a order April 12,2021 today is now May 7,2021 and I still haven't received my package from USPS says they have not received the package from the shipper. I have received other packages from China that I ordered after this. Full of $#*! Website. Never again! Customer Service is not responding to you as well. It's a scam, I am trying to get a refund through Afterpay, they cannot refund unless SHEIN cancel the order, which I am unable to do so, $87 is down the drain, It seems this is how the scam to make it cheaper for consumers. Really bad business practice, if you can't contact the vendor

Tip for consumers:
use it at your own risk, Hit or a Miss

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user iwantmoney0310
1 review
1 helpful vote
October 7th, 2023

SHEIN is that a good website? I shop there all the time best purchases I could've made.
Everything is cheap?

Products used:
Clothing, cosmetics, school supplies, and nail supplies

Service
Value
Shipping
Returns
Quality
Thumbnail of user reenag6
1 review
108 helpful votes
May 29th, 2020

Horrible company. The tracking updates keep changing everyday and then suddenly disappears. I don't know what's happening with my order. It's been over 20 days and I still haven't got any updates. Worst company ever. I am still waiting on 2 orders. Don't know if they will ever arrive. I tried Shein for the first time and I am so disappointed. Shein Canada is the worst. Stay away from them. Wasted over $100. Wish I could give them a zero rating.

Tip for consumers:
Never use this site ever. Waste of money.

Products used:
Wish I could give zero stars.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user nederus
3 reviews
5 helpful votes
January 5th, 2024

I received a delivery notification both by email and on my the app stating that all 15 orders that i purchased were delivered. All orders were not delivered and because i have had recent issues with theft. I tried to reach out to SHEIN to see if they could either replaced them or refund me for them. They don't provide a contact number, all that they have is a so call chat. Further their optional questions are very limited prevented me from making an accurate selection so that i can place the correct complaint in the chat.

In addition, Shein tried to charged for some kind of a "customer support" with one of their specialized agents which attempted to charge me $55/month to register for furthering customer support services likely my bank rejected this charge attempt.

Shein is horrible and lacks total professionalism. They are absolutely apart of the issue along side the thief that stole my packages.

Products used:
accessories

Service
Value
Shipping
Returns
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user kimberlyo176
2 reviews
20 helpful votes
August 15th, 2020

Dont waste your money. Seriously, I've had more aggravation shopping with this place. Go for walk and enjoy life.
Zero stars if possible. Cheap ugly fabric, not as described. Packages marked as delivered, when NOT delivered. Finally arrived way later and an item was missing. Back to the dispute center. Argh!
I don't know how they are in business at all other than people not believing these reviews.
Go enjoy your life somewhere else!

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user farisaim
1 review
17 helpful votes
November 23rd, 2020

Very cute shoe comfortable. Doesnt roll off, fast delivery, however product not so strong, my shoe broke 5mins after putting them on hence the four stars. But overally they were beautiful shoes

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user sheilac283
1 review
77 helpful votes
August 2nd, 2020

The clothes came in fairly quickly, but the items did not fit me well and were made poorly so i returned it using their return label per their return process and 3 weeks later still no refund or any type of customer service contact information that works. I'm sure others lost more than I did, I will have to try and contact my bank for an inquiry to this company and try to get my money back

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user abeld24
1 review
15 helpful votes
May 11th, 2020

They send spam almost every day, even though I "unsubscribe" and confirm it, with every message. I can't go to my account settings and unsubscribe that way, or else it is a maze that is impossible to find. So, if you buy just one thing from SHEIN, be prepared for spam, spam, spam, spam, spam, spam, baked beans, spam, spam, spam and spam.

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Abel,

This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your email you used to open your account? Please send to: dispute@shein.com with the subject line "RESOLUTION via SITE JABBER - ABEL D".

I hope to hear from you soon.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 4 days

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1.8
4,830 reviews
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