• ShadowhawkFlashlights

Overview

ShadowhawkFlashlights has a rating of 1.37 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. ShadowhawkFlashlights ranks 114th among Outdoor Equipment sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
See all photos
How would you rate ShadowhawkFlashlights?
Top Positive Review

“Nice product”

steve t.
1/28/17

This flashlight is awesome It never ever seems to need recharging It is so bright and it does blink and blind animals and people

Top Critical Review

“Piece of shit”

Vincent R.
12/28/16

Same as everyone else, quit twice in below 0 weather, while in an emergency situation. Can not contact. Email says call for faster service, but when you call it says to email. I received one in email a couple of weeks ago. They said that someone would contact me within 48 hours. Never happened. Now no response at all. Lens was also scratched when I received it. No carry pouch either. I shure got took. Bought in good faith! Thinking I was buying military grade. What is wrong with this world?

Reviews (38)

Rating

Timeframe

Other

Thumbnail of user vincentr23
1 review
1 helpful vote
December 28th, 2016

Same as everyone else, quit twice in below 0 weather, while in an emergency situation. Can not contact. Email says call for faster service, but when you call it says to email. I received one in email a couple of weeks ago. They said that someone would contact me within 48 hours. Never happened. Now no response at all. Lens was also scratched when I received it. No carry pouch either. I shure got took. Bought in good faith! Thinking I was buying military grade. What is wrong with this world?

Thumbnail of user leanderg19
1 review
1 helpful vote
November 14th, 2016

If you really want to through your money away, deal with this company, and you will truly feel my pain...$145.00 worth,,,, These people should go to jail.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bernardg20
1 review
11 helpful votes
March 1st, 2016

Finally received my order after three months. I spoke to "Roger" and he figured out what was wrong and made it right. The kits are nice but over priced, and the hassle makes it all a bad experience. I purchased more interesting lights from another company for a lot less and received them before the Shadow Hawks arrived.

Thumbnail of user jonathonf8
1 review
3 helpful votes
August 25th, 2016

These guys put out photos of high tech lasers, then scam you to purchase a $5 china flashlight for $50 when they put it in a $0.02 case, plus shipping and handling. DON'T fall for this internet scam - just flush your money down the toilet - it's less headache!

Thumbnail of user garys117
1 review
9 helpful votes
March 13th, 2016

I ordered 3 flashlights and 3 rechargeable batteries on Feb 7,2016. They charged by CC on Feb 8. I called them once about three weeks ago and was told they expected an order the following week. I have a UPS tracking number, that is several weeks old. I sent their support a msg this morning telling them to ship the order immediately since my account was charged on Feb 8th. If they do not reply and ship the merchandise by Wednesday. I will dispute the charge on my CC. Two things could happen. 1. They ship the order. 2 I get my money back and go elsewhere.

Thumbnail of user terrys91
1 review
12 helpful votes
February 23rd, 2016

Ordered the flashlight January 29,2016. They took the money out of the account immediately and still no flashlight! I called, waited forever for them to answer, tried to cancel the order and the rep refused to refund. I highly suspect this is a scam. Beware!

Thumbnail of user gb51
1 review
15 helpful votes
February 24th, 2016

Where are my flashlights. I ordered and paid for them on 2-4-16 and still they haven't sent them after 20 days. If not by this Friday, I want my money back. Since waiting 20 odd days, I got in touch with them and requested a return on my money. They did do that correctly.

Thumbnail of user spiritw
3 reviews
155 helpful votes
February 22nd, 2016

I ordered a Shadowhawk flashlight. Took the money but did not deliver product. When I called them they did answer the phone and cooperated. They said the product was on back order. I canceled the order after waiting 3 weeks and they reversed the charge right away. I have no Idea how good the actual product is as I never received it. If you search Amazon online you will find a large selection of similar products. More powerful with all the bells and whistles for less money. I give them 2 stars for refunding my order in a timely manner.

Thumbnail of user johng423
1 review
2 helpful votes
December 26th, 2016

I wish I read these reviews before I threw my money away on this flashlight. The flashlight works but they never sent me the charger to charge the batteries they sold me. Why they didn't put the charger in the box with the battery is mind numbing. I was scammed for two of these things and I could have bought 10 of the same things from the TV. Just a different brand but the same fing flashlight for 75% cheaper. Live and Learn I guess

Thumbnail of user paule161
1 review
6 helpful votes
April 22nd, 2016

A rating of a one is generous if a zero was a choice that's what I would choose. Waited six weeks for flashlights and still did not get. Called to cancel order said they would refund my check and I should get in 5-7 buss days. It's been two weeks now and no check. Called again and they said the request was made two weeks ago but not processed. They said they can process another check that will take another 5-7 days. Not going to play the 5-7 day game. This is a company that the government should shut down for fraud. Marketing something they can't deliver in a timely manner.

Thumbnail of user conniel46
1 review
2 helpful votes
December 28th, 2016

Wanted to contact the company for a defective flashlight and went on the company website - ATTENTION! Shadowhawk Flashlights is no longer accepting orders.
If you are a current customer and wish to contact us please do at *******@shadowhawkflashlights.com
I emailed them and received an immediate return email: "Thank you for contacting customer support for Shadowhawk Flashlight.
Shadowhawk Flashlight has been discontinued, we are no longer taking new orders or servicing existing orders."

Thumbnail of user josephh42
2 reviews
18 helpful votes
March 7th, 2016

I too was very concerned about my order. After nearly three months and multiple contacts with the site, the order finally arrived. I was extremely concerned about the management as the customer is not in the loop at all.
My recommendation is to stay away even through the product finally arrived
Joseph H...

Thumbnail of user jamesm492
5 reviews
11 helpful votes
August 7th, 2016

I will add my name to the many already out there. If you are seeing this and are considering buying a shadowhawk flashlight- take our advice. DON'T. I had mine less than two weeks and it quit. I feel the same way as Tim S. I can't believe I fell for this.

Thumbnail of user tims122
1 review
5 helpful votes
April 26th, 2016

I bought 5 flashlights and they all suck. I have regular flashlights that outshine the shadowhawks 10 over. This is a scam. Do not buy one of their flashlights. I can't believe I fell for this. Never again. The people who run this company should go to jail.

Thumbnail of user jacobf28
16 reviews
99 helpful votes
June 16th, 2016

So many reviews of the site comment on how this company is a scam and how they are stealing people's money by posting fake videos. This is not the entire truth though. I have bought a large lot of flashlights here and they all came... "Why the bad review then?" Because the quality was seriously lacking and the shipping was late. They arrived 2 months late and one of them broke within the FIRST DAY. So, they are a LEGIT company, they just sell a bad product and have even worse service.

Thumbnail of user markr216
1 review
1 helpful vote
September 23rd, 2016

Flashlight, which is not inexpensive, is of poor quality. Literally fell apart after second use, but outside the 30 day warranty period. No relief from the company after numerous communications.

Thumbnail of user allenr15
1 review
9 helpful votes
March 19th, 2016

I too ordered 2 flashlights and chargers of Feb 28 and have not received anything, other than a shipping number and saying they are back ordered. If they are for real they should have caught up on back orders by now. I think we need to file complaint on better business bureau and go to amazon.

Tip for consumers:
My oh my. My flashlights finally arrived on May 4th about 2 1/2 months later. Even though these are decent flashlights they are no where near what they claim. I have about 4 flashlights made by the same people in China. These are about 1/4 of the weight, 1/3 of the length and just as bright. (They have a bright, dim, and strobe option. They only have alkaline battery option as opposed to dual option of shadowhawk.) Two of these are about 1/4 the price of one shadowhawk and I have had no trouble

Thumbnail of user lindae65
2 reviews
5 helpful votes
July 14th, 2016

I ordered 5 of the flashlights, they failed to come with the batteries and chargers, the only phone number on their brochure is for a dental office. After reading the reviews, I should have never purchased these. I need to return them and get a quick refund.

Thumbnail of user kimb1447
1 review
1 helpful vote
March 8th, 2017

I don't think the flashlight was worth the money I paid, $56 for the flashlight and $14 for the rechargeable battery that I can't charge because the charger doesn't work. That was a waste of money!

Thumbnail of user doct203
1 review
4 helpful votes
June 4th, 2016

If you were dumb enough (like I admit I was) to fall for their ads, at least check your order when it arrives. 3 of the 5 flashlights were DOA - the switch wouldn't work. When I took the base cap off to check the switch, the whole switch assembly and spring flew out across the room. They promised 3 replacements (no return/swap of the defectives needed which should tell you something about how much they are making on these when they can send 3 replacements free). After 10 days I called to see where my replacements were (promised in 5-7 days). They had only shipped the day before. Lousy customer service or outright lying - whatever you prefer. Yeah, it's bright. But go save up your money and buy a decent flashlight with 800 or 1000 lumens. One that will last. BTW, I certainly don't trust the rechargeable battery and charger included. It may be shipped from the USA, but the quality screams cheap $#*! from commie China. I will not be leaving the battery in the plugged-in charger unattended. Can you say potential fire?

Thumbnail of user josem145
1 review
3 helpful votes
September 26th, 2016

If yo like to waist you money buy a Shadowhawkflashlight. I have mine today with out battery charger and after wait 30 days and a BBB complain.

Thumbnail of user deans65
2 reviews
13 helpful votes
March 17th, 2016

I ordered 2 flashlight and 2 battery pack's back on feburary8th they sent me a notice saying both item's were back ordered. That's been over a month ago. I've been waiting without being mad but i've contacted the better buiness bearu they said if i have'nt gotten my items by the 25th they would track them dwn and close there door's because i'm not the only one making a complaint... so we will see.

Thumbnail of user dennisep1
1 review
4 helpful votes
July 26th, 2016

This is Denise again, 3 months and still waiting. The only way you can contact this company is through email, if you call the customer service line you will be on hold forever. I was on hold for thirty seven and a half minutes and still had no one answer the phone. So email after email I asked where my order was, finally I told him I wanted a refund, haven't heard anything back, if I had to do this all over again I would never have placed an order with this company. This company receives two thumbs down with me. It would receive more thumbs down but I only have two thumbs LOL so, I am still waiting,

Thumbnail of user thomash119
2 reviews
8 helpful votes
March 11th, 2016

I ordered five shadowhawkflashlight on January 29, 2016.and also ordered five rechargeable batteries with the order numbers ******* and *******. I have called the number *******2144 several times with no luck and left messages about not receiving them. Is this fraud or when will I receive them.

Thumbnail of user tf27
1 review
12 helpful votes
March 30th, 2016

The Shadowhawk Flashlight is a Chinese made $6.00 flashlight that is Marketed by Shadowhawk for 10 x more than other identical flashlights!
This is the BEST example of deceptive marketing practices I've seen in a long time. IF you Fact Check their claims you will Not find one! "Government wants to recall dangerous flashlight" I checked Every agency I could including the FTC, who would handle such a matter... they laughed... "No we aren't recalling any Flashlights".
The "Military LED technology" may be used in their flashlights (like 100's of others) BUT Shadowhawk is NOT a Military vendor. Check it out... its public information.
I compared 6 other identical flashlights I found on the internet all under $10 each to the Shadowhawk... virtually NO difference... it is NOT brighter than any other comparable flashlight that I could find... A lumens test is a Lumens test... these units look like they are all made by the same manufacture and just branded differently.
Go to gun show or a store that sells "tactical" gear and compare... the difference is blindingly clear... making true the old statement "you get just what you pay for" except with the Shadowhawk -- you don't-- STEER CLEAR and DON"T BUY
It is not against the law for you to pay 10 x more than you need to for any product, It is however illegal to knowingly use deceptive practices in marketing a product and the Shadowhawk website and advertising campaigns are full of deceptive /misleading statements.
A POSITIVE NOTE; the plastic case it comes is good for storing / keeping things in once you throw away the Shadowhawk.
IF after reading ALL these reviews and you still but a Shadowhawk --- you deserve what you get.

Tip for consumers:
Waited a month and a half for mine (ordered 3 with chargers) all 3 weren't completely assembled all needed tightening to even work.

Called CS 3 times , each time was told "next week"..." just got a shipment in today and will ship soon"... wasn't until I threatened action did I receive a notice that my order was "moved up" and would ship in 48 hours --got it 5 days later.
I rated Quality 3 stars because it is no better / worse than any other $6.00 flashlight I have purchased ... so it is aver

Service
Value
Shipping
Quality

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Vanessa T.

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