• SGS

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Overview

SGS has a rating of 4.78 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 1st among Tools sites.

  • Service
    55
  • Value
    56
  • Shipping
    55
  • Quality
    53
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
97
See all photos

What reviewers want you to know

Positive highlights

  • The best, tough and competitively priced with next day delivery.
  • I Have used SGS several times for gas struts and always had excellent service and struts.

Critical highlights

  • This companies' customer service is possibly one of the worst I have had the misfortune to deal with.
How would you rate SGS?
Top Positive Review

“Amazing new toolbox”

Kim B.
11/29/19

72" Stainless Steel Tool Box I bought this to go in my study as a toolbox/ desk extension. It is fabulous. The build is good quality and very sturdy. The wooden top means it looks beautiful in my study and will be great for jewellery work. Delivery was prompt and customer services were extremely helpful when I phoned to double check that delivery would happen that day. They went out of their way to assure me by phoning the pallet company.

Top Critical Review

“Really Bad aftersales service”

Shabaz M.
6/14/22

Shockingly bad customer care. After sales service is non existent. You will wait for 30 mins+ on the phone then get cut off. I sent a strut back for repair and heard nothing for over 2 weeks. Repeated phone calls just pass you around the business then you get cut off. There is no manager to speak to. I have lost many hours of work trying to get my strut back. Its a 3rd world country service. Sales people of course are very quick to act. I will never use them again.

Reviews (1,414)

Rating

Timeframe

Other

Reviews that mention popular keywords

day delivery (93) gas struts (83) quality product (91) tool chest (52) customer service (137)
Thumbnail of user ciprian.vs.ro
1 review
0 helpful votes
February 9th, 2024

Bought it online in November. Parcel was alright outside no any damage and I put the box on storage for 2 months. Open the box and I did find some damages on main air pipes so I couldn't use it! I've got 1 week now after 2 emails and 2 phone calls...I haven't got a clue what's gonna be.no any answers or any idea what I'll have to do!

Tip for consumers:
I am in the middle of ...I don't know! I bought a scrap instead of good product! And they didn't answer to any requests!

Products used:
50 l compressor

Service
Value
Shipping
Returns
Quality
Thumbnail of user shabazm2
1 review
2 helpful votes
June 14th, 2022
Verified purchase

Shockingly bad customer care. After sales service is non existent. You will wait for 30 mins+ on the phone then get cut off. I sent a strut back for repair and heard nothing for over 2 weeks. Repeated phone calls just pass you around the business then you get cut off. There is no manager to speak to. I have lost many hours of work trying to get my strut back. Its a 3rd world country service. Sales people of course are very quick to act. I will never use them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gurdeepsinghrai
1 review
1 helpful vote
April 11th, 2023
Verified purchase

Read before purchasing anything from SGS. They will NOT issue a refund, if you look at their returns information site you will not find the process on how to return your goods. They mention a 60 day return policy but will find any way of getting out of it. I purchased and tested a Milwaukee tyre inflator that didn't meet my requirements however as I had opened it the item did not qualify for returns. All the packaging is intact, there's not a mark on the item and is in re-saleable condition so what's the issue? The after sales customer service is absolutely terrible and lacks any experience. I've been in the trade for over 16 years and never had to deal with such a terrible company. Extremely disappointed and will not be doing business again. Go elsewhere pay a little more and get proper customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tmobilemechanic
1 review
0 helpful votes
September 1st, 2023

Ordered a toolbox says 3 was in stock so purchased all 3 then only to be told a week later that they haven't got stock! They did have stock of a similar toolbox which they could have sent me but refused to help! Customer service skills are terrible! A lot of attitude from Jade Louise Stewart! Not the first time I have had bad customer service from them either after I purchased a torch from them that went missing in the post they refused to send me another one out until they had settled a claim with the courier company! Which took over 3 weeks to receive!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikem3159
1 review
1 helpful vote
December 15th, 2021

I purchased some struts for my car from their website and when they came they didn't fit. The website didn't make it clear that there were a number of different options for the car, but SGS refused to pay for the return postage, even though they would have access to cheap business rates, so it cost me almost as much as the struts cost to send them back. My advice is to buy from the dealer instead as it'll work out cheaper if there's a problem.

Tip for consumers:
Go to your main dealer instead

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacks1665
1 review
1 helpful vote
April 27th, 2022

Do not use the joke of a company. Item bought 15 days ago for next day delivery. Still waiting. Do not plan anything for the rest of your day if you want to call them because it took 54 minutes for someone to answer. No tracking number provided and fobbed off with a couple of excuses about courier. Offered to collect and told they do not do that. Now waiting on a refund. Absolute scam of a company

Tip for consumers:
Do not buy

Products used:
Milwaukee Tool boxes

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattyuk281222
1 review
0 helpful votes
July 24th, 2023

Generally not a helpful company. I ordered something after 4 o'clock on a Friday and I was told that it wouldn't be delivered until the following week. I therefore tried to cancel my order ant 0800 Monday and unfortunately had been dispatched. I tried all day to find out the best way of doing this, whether to refuse delivery or whether to wait for it to be delivered and return. All I want to know is how much it would cost to do this Customer service not good.
All day and could not even tell me how much of a cost return. I even wanted to order a 100 L air compressor to replace the 50 L one I had ordered so it's not like I was returning and not purchasing something else. I will never ever buy anything again from this company

Thumbnail of user chrisa1644
1 review
1 helpful vote
April 6th, 2022
Verified purchase

We purchased a compressor from SGS and after its arrival ordered the correct oil for the unit.
After filling to level it ran for approximately an hour before sizing.
At this point we contacted SGS who gave us the run around, blocking two phone numbers to their customer service department and repeatedly hanging up on us. We then decided to make the 100 mile trip to return the item and was told we could not get a refund as it would have to go to their warranty department, in house. After three days we heard back that we hadn't used any oil in the unit and that the repair would be down to us. A reply was then sent regarding the photos they attached, including one of them with oil in the sight for the compressor but this fact was ignored.

Absolute mess of a company, avoid at all costs. They just want your money then avoid all liabilities.

Tip for consumers:
Shop Elsewhere

Products used:
Air Compressor, Petrol Driven

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianeb1544
1 review
2 helpful votes
April 1st, 2021

On purchasing a gas strutt only to find it didn't fit. I returned and SGS have said they will not refund as there was a minuscule scratch on it. The strut had only been taken out of the packaging to see if it was fit for purpose and then packed away again. I don't see how I scratched it. They supplied a photograph and was clearly a very small scratch. This company was easy to take my money but not very forthcoming to give it back. BEWARE!

Thumbnail of user stephenw1373
1 review
1 helpful vote
December 1st, 2021

Sell goods which they don't have in stock. Don't tell the truth about the current situation in respect of the goods. Promise next day delivery but obviously cannot undertake.
The CEO Wyatt does not respond to emails so it is no wonder that the Customer Server ice is so woeful.
Impossible to speak to a Manager as the Customer Service makes them unavailable. Look at the negative ratings before buying.

Thumbnail of user ashleighh20
1 review
0 helpful votes
December 16th, 2019

My order was quick and efficient. I was kept up to date with all order and delivery information. Great quality products and fab customer service.

Thumbnail of user efrenr20
1 review
1 helpful vote
December 17th, 2022

Placed the order of gas struts in November 21,2022, until now the item is not yet receive and there is no tracking update since November 29 to date. Poor service. Upset first time customer.

Thumbnail of user jacobp362
1 review
1 helpful vote
May 13th, 2022

I had made an order of thousands of pounds worth of stuff just for them to delay me over 3 weeks and then send me a cheap bag, completely irrelevant to my order. I have proof they have done this and they are flat out refusing to rectify the situation so I will be reporting to trading standards. Unless you want to lose your money I recommend everyone avoids these cowboys!

Tip for consumers:
Avoid!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannyh366
1 review
2 helpful votes
May 5th, 2022
Verified purchase

I placed an order for £1000s stuff still nothing 7 days later called up 5 times they just put u on to a dead nunber worst place ever avoid

Thumbnail of user stuartp22
1 review
3 helpful votes
November 24th, 2017

My strimmer didn't start at all. Only after receiving additional starting instructions (not the first time this has happened then) did it eventually start only to use a tank of fuel in 10 mins and then refuse to start thereafter, hot or cold.
SGS were reluctant to admit a fault but eventually had it back for investigation but after keeping it for 2 weeks sent it back in the same condition.
I then had a saga to obtain a refund which took a lot of chasing and contacting my credit card company. Overall the experience lasted over 6 weeks and is not one I intend to repeat!

Thumbnail of user pw223
1 review
1 helpful vote
August 1st, 2022

Just the worst customer service ever, they block your phone number, sold faulty goods
AVOID, AVOID, AVOID!

Tip for consumers:
Avoid

Products used:
Compressor

Service
Value
Shipping
Returns
Quality
Thumbnail of user terryr901
1 review
1 helpful vote
May 27th, 2022

Worst customer service, never answer the customer service line, but call the sales team and answer straight away. Product did not work, and raised a dispute, was told they would send the replacement part. Nothing. Called back same thing, will send the replacement part. Nothing. Now when I try calling no answer on the customer service line. When I called the sales line was told someone would email me. Nothing. They are happy to take your money but won't help if their products are faulty. Don't waste your time or money!

Products used:
Nothing as it did not work

Service
Value
Returns
Quality
Thumbnail of user denisep487
1 review
1 helpful vote
January 7th, 2021
Verified purchase

Return ******* - you have now had my return for over 6 weeks and yet I'm disappointed as you have still not refunded me. I've spend alot of time on trying to get this resolved.
I have told you on numerous occasions what the parcel looks like, sent proof of return, photos and answered your repeated questions over and over again. You have made promises to escalate to management and contact me and you constantly fail. This is most disappointing and not acceptable.
I look forward to hearing from you and receiving a full refund for goods we have returned and you appear to have lost.

Tip for consumers:
AVOID

Products used:
Impact Wrench

Service
Value
Shipping
Returns
Quality
Thumbnail of user kb619
1 review
2 helpful votes
February 3rd, 2021

3 tonne jack used less than 20 times can't pick up 5kg, customer service not interested just constant lies saying my jack was getting collected by the courier in 3 days never heard anything back on that one! Worst company to deal with, well over 4 weeks no result just lies! Cheap Chinese crap Halfords £30 jacks are better! Avoid at all costs do not waste your hard earned money

Tip for consumers:
Awful scammers stay clear

Products used:
Thank god only the jack

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianh1943
1 review
2 helpful votes
August 6th, 2021

Ordered a motorcycle lift after contacting them and confirming costs to deliver to my postcode. Made payment for extra carriage and placed order online. Later that day someone else within their company cancelled the order on the grounds that they don't deliver to my area - talk about a lack of internal communication ability!
I sorted it out on the phone the next day, the order was re-instated. It then took over a week for delivery (unacceptable, sort out your couriers!) and no contact from SGS despite requesting a tracking number and courier details more than once!
The lift itself - once here - seems to be of reasonable quality and works well, although there is a minor issue with the foot pedal travel limiting bolt, which is fitted at the wrong angle to work correctly, and is lacking in a locknut to secure the bolt and prevent it vibrating in or out.
Not so good, however, is the moveable vice (wheel clamp), which is designed to be moveable within slots on the bed to facilitate a wide range of front tyre widths... well, it's a good idea, until you weld a steel bar across the underside of the slots, resulting in only 5mm of adjustment instead of 50!
Also, my moveable vice (wheel clamp, but I suppose it's translated from chinese somewhere along the lines...) has been manufactured incorrectly, causing it to apply uneven pressure to the front wheel when in use. I have contacted SGS about this, and as usual they have failed to respond! I will go down the route of lodging a formal refund request via my credit card company if I have to, and just go buy the Clarke one from Machine mart instead...

Products used:
Motorcycle lift

Service
Value
Shipping
Quality
Thumbnail of user douglasm295
1 review
0 helpful votes
November 29th, 2019

Best online price, quickest delivery, well packed, great wee 50 ltr compressor, easy to move around and
Good for general use.

Thumbnail of user danielb2545
1 review
1 helpful vote
May 13th, 2022
Verified purchase

Not best pleased with this company I ordered from the website and they haven't provided with the tools I wanted I've called them and they are not responding would not recommend anyone to use this company

Service
Value
Shipping
Returns
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Thumbnail of user keithj60
1 review
5 helpful votes
February 13th, 2018

Whatever you do DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
If you telephone them they will lie to you.
If you email them they will ignore you.
If you write to Mr Andrew Wyatt, Director of this company, he will ignore you.
Pay extra if necessary but be warned DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
Had to give one star in order to have this review published.

Thumbnail of user davidm1764
1 review
1 helpful vote
January 7th, 2019

I would definitely recommend this company and will be buying from them in the future. Very quick delivery and efficient service.

Thumbnail of user bobt298
1 review
0 helpful votes
March 31st, 2019

Bought an air ratchet set from SGS.

It failed after 30 seconds attached to an air line with no load. Initial response was that I needed to buy a bigger compressor. Then they suggested we should up the air pressure above their recommended operating pressure. Then they said that they could not take a return on a used product. On their site they claim to have a 60 day returns policy and a 2 year warranty. How is this a used product?

Would never use this company again.

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About the business

Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.

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