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Here’s what consumers have asked with answers from Serena & Lily staff and previous consumers.
I have to agree with Lisa M's reply. I read one review about Serena & Lily that was very negative, but commented later that the company eventually made it right. It shouldn't take so much time and effort to force a company to "finally make it right." I'm taking them to the BBB this week and would encourage others to do so, as well.
I love their catalog and saw their products in my friends' homes, so I knew the quality was great.
