• SelectHomeWarranty

SelectHomeWarranty

Overview

SelectHomeWarranty has a rating of 2.1 stars from 958 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SelectHomeWarranty most frequently mention water heater, maintenance records, and fine print problems. SelectHomeWarranty ranks 79th among Home Insurance sites.

  • Service
    198
  • Value
    198
  • Shipping
    36
  • Returns
    44
  • Quality
    182

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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See all photos

What reviewers want you to know

Positive highlights

  • Was looking for a better rate on home warranty and saw all the positive reviews with Select Home.
  • I hope and wish certainly that Select Home Warranty values customer service!

Critical highlights

  • I submitted a claim for a water heater leak- DENIED because of fine print.
  • Denied claim due to not having maintenance records from before we purchased the house.
How would you rate SelectHomeWarranty?
Top Positive Review

“Very satisfied.”

Michael L.
1/18/23

I was having a problem with my garage door not closing properly. I contacted select home warranty and relayed my problem to them. The next day i received a service call from King Garage Doors from Bartlett Illinois, advising me they would be at my home later in the day. They kept me updated as to when service tec would be at my home. The problem with my door was taken care of. I'm very happy with the service from King Garage and Select Home Warranty.

Top Critical Review

“Horrible home warranty company”

Niyousha P.
2/2/24

DO NOT sign up with them! Purchase home warranty back in September of 2023 based on an advertisement I received in the mail they claiming that they provide Free roof leak coverage! When I wanted to use them this winter for my roof leak, they denied it. So far I had 3 different issues that they denied all of them. Horrible company and Big Scam! They charged me $75 to cancel my membership?! They are ripping of people! All their agents are located outside US!

Reviews (958)

Rating

Timeframe

Other

Reviews that mention popular keywords

home warranty (350) customer service (189) water heater (35) maintenance records (18) warranty company (92)
Thumbnail of user niyoushap
1 review
0 helpful votes
February 2nd, 2024

DO NOT sign up with them!

Purchase home warranty back in September of 2023 based on an advertisement I received in the mail they claiming that they provide Free roof leak coverage! When I wanted to use them this winter for my roof leak, they denied it. So far I had 3 different issues that they denied all of them. Horrible company and Big Scam!

They charged me $75 to cancel my membership?!
They are ripping of people!
All their agents are located outside US!

Service
Value
Shipping
Returns
Quality
Thumbnail of user Rpeters826
1 review
0 helpful votes
January 10th, 2024

Purchased a SELECT home warranty in Aug 2023. Filed my first claim online Jan 2024 fof my High End GE Monogram Microwave. Select sent me an email declining my claim because of the age of the appliance. They offered $95 towards the purchase of a new Microwave. In the contract under FAQ: " The age of a home or its systems and appliances does not matter to SELECT". AVOID SELECT. ALL AGENTS AND CUSTOMER SERVICE IS IN INDIA.

Products used:
Purchased a New Microwave WOLF

Thumbnail of user vbullard.vinson
1 review
0 helpful votes
December 27th, 2023

I purchase a home repair warranty from Select Home Warranty October 2023. Monthly payment $39. December 20,2023, initially low water pressure in downstairs shower. Then no water at all from downstairs shower. I filed a claim because I was covered for "plumbing systems". Claim denied. Then agent tried to sell me another warranty that would cover the "optional" items, like repair of the shower. When is a shower not a part of a plumbling system? This company is a rip off.

Service
Value
Quality
Thumbnail of user pkb14
1 review
2 helpful votes
November 17th, 2023
Verified purchase

This is my first year with Select home warranty company and requested three repairs. They declined all three. Counter top microwave (expensive one), cooling issue in summer and now heating isdue. Every time, we had to pay $100 as up front tech fee/visit fee as per contract, but they declined repair each time on the grounds that you don't have three year service records. All this process took each time 2-4 weeks for getting a NO answer. This company is a scam. They have 11 five star reviews on their website, probably all by themselves. Please do not waste your time and money with this company.

Products used:
These are service providers, no product

Thumbnail of user johnm5136
1 review
0 helpful votes
June 4th, 2020

I. Found it easy to enroll and had a good deal, that i thought was fair. I dealt with other companies that i found you couldn't rely on.

Thumbnail of user samanthac1137
1 review
1 helpful vote
November 5th, 2023

Worst customer service. I had to be following with the company they contracted and no one calls you back. Plan to cancel. Stay away from them.

Service
Value
Quality
Thumbnail of user kimberlyc2349
1 review
0 helpful votes
March 1st, 2024

I had a great experience with my sales rep UNTIL I paid for my policy then nothing but the run around and ignoring me. TONY G promised me things that he has yet to deliver, and when I reached out to him, crickets. Now I have called the company for clarification and for my issue to be fixed, and I am on hold for 47 mins with no resolution and nothing being done to help me. I even have screen shots and emails to back me up. All my items I wanted on the policy are not on there, even though he charged me extra for them. No need to follow up with me, I asked to cancel, they said they would look into it. DONT USE THEM, ITS A SCAM AND A LIE.

Thumbnail of user lauries290
1 review
0 helpful votes
June 3rd, 2020

The experience with this company has been satisfactory thus far. The representative on the phone was knowledgeable and helpful in selecting the policy we needed.

Thumbnail of user nwardband
1 review
0 helpful votes
February 23rd, 2024

When purchasing my warranty, the sales representative assured me that Select Home Warrant does not employ foreign call centers. Unfortunately, that was a massive lie, as the only English-speaking, United States-based assets of Select Home Warranty is the sales team, every other facet of their organization is outsourced to the Philippines. I filed a claim for a faulty water heater, citing a puddle of water under the unit, the pilot light being out, and the smell of gas in my furnace room. The person I spoke to authorized me to contact my own service provider. Two minutes after concluding the call, I received a message that the claim was denied as they do not cover leaks. I called back and spoke to a horrendous call center representative who did nothing but repeat the content of the e-mail over and over. I asked how they can make a determination when there is no diagnosis from a service professional. I asked over 15 times to speak to a supervisor, and this person repeatedly told me he would not connect me to a supervisor and was the top person in his department. He also informed me that only their sales team is based in the United States. Select Home Warranty will obviously do anything to avoid paying a claim and can magically diagnose an issue without a service professional's diagnosis.

Service
Value
Quality
Thumbnail of user yvonnemorrisonpip
1 review
2 helpful votes
October 10th, 2023

In january they sent out a contractor at 10:00 at night in a car full of kids to examine my bathroom leek. The man took my $75 and never came back so now waiting almost a year and getting a run around i cancelled my policy and they charged me another $75. Now $150 later and numerous monthly permiums spent still do not have this fixed. They are the biggest rip offs out there. Did i mention im a disabled scenior on Social security. Shame on them

Products used:
Broken bathroom pipes

Service
Value
Quality
Thumbnail of user patr156
1 review
0 helpful votes
December 13th, 2019

Good problem solving. There was a problem over the weekend with dispatching the technician and getting him a work order. After several phone calls and texts the problem is solved and the work order issued.

Thumbnail of user domenic242424
1 review
0 helpful votes
October 11th, 2023
Verified purchase

Awful customer service. They will hang up on you when you ask for a manager. They don't want to pay to replace your item. They give you the lowest amount possible. Don't do business with them go to Cinch. I made the mistake of switching companies and I regret it big time.

Tip for consumers:
Outsourced customer service that just reads from a script then hang up when you ask for a manager

Products used:
Home warranty

Service
Value
Quality
Thumbnail of user sylviab161
1 review
0 helpful votes
June 27th, 2020

My questions were answered and I was given information about the plans available. I think i was given The best plan for my situation.

Thumbnail of user tomm826
1 review
0 helpful votes
December 14th, 2019

I was selling a house, and needed a home warranty to make the home more attractive to prospective buyers. This company had favorable reviews online and was not the most expensive.

Thumbnail of user judiew5
1 review
0 helpful votes
June 3rd, 2020

My experience with All Boro Plumbing was terrible. I hope that you have more people on your staff that represents your company in a more pleasant way. Unpleasant people give your Company a bad name. The Customer Service was good but the Sevice was unappreciated.

Thumbnail of user thomash792
1 review
4 helpful votes
January 7th, 2020

After renewing my home warranty, I saw Select Warranty had over 3,000 complaints and was not accredited by the BBB. I will follow up with a phone call when I complete this survey.

Thumbnail of user susand2768
1 review
3 helpful votes
February 3rd, 2023
Verified purchase

Look at the Better Business Bureau. Over 3400 complaints filed. I talked to our State Attorney General's office and was told they get complaints DAILY. Technicians never show up, return phone calls or answer text messages. I had four appointments for four hours each and all no show. Same two companies were used to get appointments who have no online presence and out of state phone numbers. SCAM

Tip for consumers:
Don't use this company

Products used:
None. No one ever came

Service
Value
Quality
Thumbnail of user hassanj29
1 review
0 helpful votes
December 12th, 2023

Run away & Avoid this company like the plague. Used the service just once & was declined, even after having a three way concall with the service tech that performed the diagnostic who they hired and who verbally explained the Select home warranty that the compressor failure was due to a mechanical pump failure which is completely covered under the home service plan policy. Select home warranty denied the claim based on some policy document paragraph they were referring that this was an electrical failure (which it was not) & hence they would not pay A complete sham & totally dishonest. I asked for a refund since I paid for the next year in advance. Took forever to get my check back & dealing with the incompetent customer service was a complete nightmare.

Thumbnail of user jamesb9038
1 review
0 helpful votes
December 9th, 2023

Poor costume service
Do not pay what the contract says
Call backs are impossible to get.
They do not send professional like contact
States

Service
Value
Shipping
Returns
Quality
Thumbnail of user changya
1 review
0 helpful votes
December 27th, 2023

I started the policy on November 23,2023. The sale agent
Is a liar, who told me that the policy start after 30 days and I
Can cancel in the middle of the year without cancellation
Fee. After 32 days, my fridge had a problem, so I submit a
Claim. Then the agent told me that there is a fine print, If I
Pay by credit card, the waiting period is the 35 days instead
Of 30 days (which is Dec. 28,2023). Then I decided to
Cancel the policy on Dec 27,2023, the agent told me there
Is a $75 cancellation fee. It is totally ridiculous that they
Charge the cancellation fee for a policy that never started
And I never used. And they refused to refund the two
Monthly charge ($42*2 = $84). So they just scam customers
To pay $159 for a policy that never take effect for even 1 day!

Tip for consumers:
Horrible service, stay away!

Products used:
home warranty service

Service
Value
Shipping
Returns
Quality
Thumbnail of user hildam40
1 review
1 helpful vote
August 7th, 2020

I called Select Home Warrenty to file a claim. The operator was adequate, she took my information and after a long wait on the phone, the claim was filed. The call was cold and lacked and air of any warmth or friendliness, but she got the job done.

Thumbnail of user jefft379
2 reviews
2 helpful votes
July 23rd, 2020

Used them for my AC the guy that came out said the only reason he came was he lived 1 mile away. The company doesn't pay him so he doesn't do much work with them anymore.

Thumbnail of user ashh62
1 review
0 helpful votes
January 24th, 2024

Stay away, save your money and your home from them. The technicians that Select sends are third party companies and they hardly care about customer safety. They just do basic check marks and leave ASAP collecting their visiting FEE.

Last year in 2023, I had our HVAC circuit breaker trip off on multiple occasions leaving us with non-functional HVAC units. So I called Select Home Warranty, two times for HVAC and one time for their electrical technician to ensure the system is NOT malfunctional as this was happening and they could NOT figure out what's going on. Select customer support personnel were NOT ready to accept that this is the same issue and that their technicians need to perform a thorough diagnosis. Each time Select sent their so called "Licenced" technicians who just did reset the circuit breakers and would say that the system is fine. On Jan 14th, 2024 due to their negligence I had a fire incident at my home and had to call 911.

Select customer support is so SHAMEFUL that after the fire incident that took place in our home they are now NOT responsive and NOT sharing any details from the previous visits. Their customer support manager was supposed to call us within 3 hours on Jan 14th, and it has been more than 2 weeks now we haven't heard back.

SHAMEFUL, DISGRACEFUL. Would NEVER recommend this SHAMEFUL company to anyone. PERIOD.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidh4354
1 review
0 helpful votes
August 11th, 2020

This was my first time to contact Select about needed service and could not have been easier. Thanks for making it easy!

Thumbnail of user sameerb27
1 review
0 helpful votes
November 21st, 2023

I advise every single homeowner not to sign up with this company it's just a scam. Trust me on this they took your money when you need them. You lucky if they send someone after one week or 10 days or maybe two weeks or three weeks this is what happened with me with my heating system and if they do send someone no experience at all, and no matter what you have to pay the hundred dollars
I will not stop writing warning people about this company for the worst experience having to me in the last month so please do not sign with this company you are just wasting your money two years $50 a month went to the drain so don't waste your money

Service
Value

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From the business

FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.

Company Representative

Thumbnail of user scottj232
scott j.
Typically does not respond to reviews

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2.1
958 reviews
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