• ScooterCatalog

ScooterCatalog

Overview

ScooterCatalog has a rating of 1.36 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ScooterCatalog most frequently mention customer service problems. ScooterCatalog ranks 40th among ATV sites.

  • Service
    10
  • Value
    9
  • Shipping
    9
  • Returns
    8
  • Quality
    10

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
15
See all photos
How would you rate ScooterCatalog?
Top Positive Review

“Very Satisfied With Purchase”

Juan M.
8/7/23

My Wheelchair was delivered faster than I anticipated and in perfect shape. Keep it up scootercatalog.

Top Critical Review

“Seems they're still at it.”

Jay W.
1/29/21

Reading reviews I will say the same as most these other people. Took a long time to get parts and after getting them they were the wrong parts by measurement wise, asked about refund they told me to send them back to shipping label they were sent from, so I did. Been 3-4 months and still can't get help! Asked for verification for sending parts back, showed them 4 times and still no help. Would not tell anyone of even my enemies to order from here! Keep searching for different parts!

Reviews (25)

Rating

Timeframe

Other

Thumbnail of user nickf329
1 review
1 helpful vote
January 29th, 2021

Reading reviews I will say the same as most these other people. Took a long time to get parts and after getting them they were the wrong parts by measurement wise, asked about refund they told me to send them back to shipping label they were sent from, so I did. Been 3-4 months and still can't get help! Asked for verification for sending parts back, showed them 4 times and still no help. Would not tell anyone of even my enemies to order from here! Keep searching for different parts!

Tip for consumers:
Do research and listen to people, they don’t seem to want to help anyway, yet

Products used:
None bc 1. The pawl cup was wrong threads
2. I sent the pull starter back for exchange

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronc375
1 review
2 helpful votes
January 28th, 2021
Verified purchase

Ordered a bike, got a tacking number, and expected delivery date. That came and went reached out via multiple email and phone calls no response no reply. Canceled charges on credit card found the same bike cheaper at Walmart ordered it and was here in 3 days. Two weeks after the Walmart bike showed up theirs showed. A week later they recharged my card. Now I get to fight it again!

Update 2/5/21 so they told me to return the bike and gave me a refund. Yay! Only cost me $160 bucks! *******@scooterstore! Since I know you track your bad reviews and only respond to those! Your tracking number is in the photos! You worthless company! I hope you go bankrupt!

Tip for consumers:
Goto Walmart!

Service
Value
Shipping
Returns
Thumbnail of user shannong298
1 review
2 helpful votes
October 12th, 2020

Ordered parts sent wrong size sent back and paid to send back. Asked for just the refund I paid when ordered which included shipping and handling was given a partial refund stating they do not refund the shipping and handling. I told them I didn't care about the shipping and handling I paid to send back just wanted the full amount I paid when I ordered and he called me stupid and hung up. I did file a complaint with BBB as well

Thumbnail of user juanm1284
1 review
0 helpful votes
August 7th, 2023

My Wheelchair was delivered faster than I anticipated and in perfect shape. Keep it up scootercatalog.

Tip for consumers:
Just happy with my purchase.

Products used:
3-in-1 Multifunctional Wheelchair

Service
Value
Shipping
Returns
Quality
Thumbnail of user francisr96
1 review
2 helpful votes
December 16th, 2020

Ordered scooter on 12/6/20, Order update on 12/9/20 says the label was created. On 12/11/20 still shows label created, emailed customer service and received several insulting emails back that is how business is done, order, create label, bill for money, send item, not to worry item would here on time. I emailed again on 12/15/20 and was told that the item just shipped, but fedex probably forgot to scan label. Tried to call yesterday and today no response. Order#*******, what a scam and out my money.

Thumbnail of user alejandrog202
1 review
2 helpful votes
January 13th, 2023
Verified purchase

Do not purchase anything from this company. Order 2 batteries for my sons scooter for his birthday. Received batteries one was good the other had bad cell would not charge all the way made numerous attempts to return And just got the runaround.This company are a bunch of criminals.

Products used:
One battery ordered 2

Service
Shipping
Returns
Quality
Thumbnail of user petermwololo281
1 review
0 helpful votes
December 12th, 2023

Caution Advised: Substandard Service and Unprofessional Conduct at scooter catalog.com

After careful consideration and a personal experience, I feel compelled to issue a warning regarding scootercatalog.com, particularly concerning its owner, Peter Mwololo. My journey with this establishment began with a straightforward transaction, which unfortunately spiraled into a distressing ordeal.

**Key Issues:**

1. **Product Quality:** The item I purchased, essential for mobility, was subpar and failed to meet the basic operational standards.

2. **Customer Service:** Efforts to seek assistance were met with indifference. Mr. Mwololo, the proprietor, displayed a lack of responsibility in addressing legitimate customer grievances.

3. **Dispute Resolution:** Following an inevitable charge dispute due to the unsatisfactory product, the response from the business was alarmingly unprofessional. Rather than seeking amicable resolution, I received threats - a tactic both unbecoming and unacceptable for any reputable business.

4. **Business Practices:** A concerning discovery was the business's registered address, which is seemingly residential and lacks the professionalism one would expect.

5. **Widespread Customer Dissatisfaction:** Upon further investigation, it appears my experience is not isolated. Numerous reviews across various platforms echo similar sentiments of deception and poor customer relations, particularly in dealings with vulnerable customers requiring mobility aids.

**Conclusion:**

In light of these troubling revelations, I urge potential customers to exercise caution. The conduct and business practices of scootercatalog.com and its owner not only reflect a stark disregard for customer satisfaction but also raise questions about the ethical operation of the busines.

Thumbnail of user jeffc1704
1 review
0 helpful votes
May 19th, 2022

I received my part when that said with no issues this company is great I will be doing more business with them in the future

Products used:
All parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffsjonesbjj
1 review
2 helpful votes
September 26th, 2023

I ordered a moto tech dirt bike for my son's birthday which did not work. I messaged them for help and they just forward me to the manufacturer. The manufacturer wasn't any help so I got back to them asking for an exchange. My son's birthday came and went and I had to buy another bike so I disputed the charges with the bank. Four months later they're messaging me threatening to sue me if I don't send a broken bike back which I no longer have. These people can't be trusted.

Products used:
MotoTech dirt bike

Service
Value
Shipping
Returns
Quality
Thumbnail of user karab138
1 review
2 helpful votes
December 23rd, 2020

Do not order from this company at all. Go to someone more trusting like Amazon. You can't get a hold of them and they will only respond if you let them know your writing a bad review and they will write back with a lie about your product and basically withhold your money when you ask for it back. I now am dealing with this through my bank. Do not waste your time with them.

Thumbnail of user jeffm1117
1 review
1 helpful vote
January 17th, 2021
Verified purchase

Ordered a scooter x go-cart for Christmas. Ive been reaching out ever since I recieved my order they sent a 2017 model not a new model. The motor does not operate correctly surges really bad and the clutch does not disengage making the go-cart dangerous my daughter can not even ride it. Contacted scooter catalog and the are no help only telling me to contact the manufacturer which does not address the issues with recieving a three year old unit. The customer service through scooter catalog is terrible the guy answering the phone is very rude would not even give me his name he went silent for about a minute after asking for his name and then hung up. So after ordering through this company you are on your own no help. I would go through another company as this company has no customer service and if you have issues they dont care and will not stand behind the products they sell.

Tip for consumers:
Use a different company

Service
Value
Shipping
Quality
Thumbnail of user gerhardth
1 review
2 helpful votes
June 1st, 2022

I ordered 3 parts and got the order confirmation email, including the shipping charge of $8.95. However, what they delivered was 2 parts and they bumped the shipping to $15.95. Meaning I got only 2 of the 3 parts, and paid even a bit more in total (Paypal will let the transaction settle above original authorization price, up to +15%, and they won't even send out a notification).
I called the store after I received the fraudulent delivery, and they did not care, and hung up on me.

Tip for consumers:
Your order confirmation has no meaning. They will send you less items and bump the shipping cost to the same or a slightly higher order total.

Service
Value
Shipping
Returns
Quality
Thumbnail of user petern138
Peter N. – ScooterCatalog Rep

https://www.scooterpartscatalog.com/cust-services.html#ShippingCharges
"The shipping cost might be recalculated if the the actual cost is slightly higher, but if the actual freight is substantially different from the amount calculated at checkout, you will be notified prior to shipping your order for approval of any additional freight charges exceeding $8.00 that may apply." Is the terms the customer agreed to at checkout.

Thumbnail of user amberm309
1 review
2 helpful votes
May 11th, 2020

Peter Mwololo is a scammer. Told me to F off when I asked where my money was. I contacted the BBB and they're looking to having them shut down. Their " business address" is located in the middle of the road. I have his full address in Arlington Texas. It's an apartment. This person is a scammer. He yelled at me for calling twice about my money. 1305 is a lot of money to just blow away. Help me get this place shut down! Our phone call was record for proof of the BBB and they will be shut down ASAP!

Thumbnail of user leslier331
1 review
1 helpful vote
January 12th, 2021

Not even worth 1 star! Order a scooter on 12/9, right from day 1 he lied about when item was shipped. I have proof from FedEx that he lied. Doesn't answer phone, the 1 time he did he hung up on us. Rude in emails when he decides to respond. When item did show up finally on 12/27 it was damaged. Website says you can deny package at time of delivery but he set up label that no signature was required. I received text from FedEx that package was delivered, went to front door asap, saw damages but couldn't stop driver. Website also states if damaged you have 3 days to notified, I took pictures & emailed right after we received, very same day I emailed to let him know damaged, sent photos with proof & still to this day arguing about returning. He says the photos don't show any damages, just damage to the shipping box. This shipping packaging isn't made out of metal! It's obvious the metal is damaged. I have attached photos, once you look at them you will understand what an unprofessional company this is with no common sense of customer service. Before I placed the order I emailed asking if scooter is new & he answered yes. So if I ordered and paid for a new scooter, why would I want a damaged scooter?! Seems logical to me. He hasn't even offered to exchange the scooter. I haven't opened the box since you can clearly see the damage & I know if I opened the box to see how bad the damages are, he'd argue that I opened the it. I wish I could attach every email, every photo, every FedEx notice, every auto text that came thru everytime I tried calling him, just not possible to attach all. Approx 50 emails, approx 15 Fed Ex phones calls, text & compliant file, approx 5 calls to credit card to dispute this charge in the begin (still dealing with credit card to send doucements, photos, etc), hours spent to review/complain to BBB, Google, Site Jabber, anywhere I can to warn consumers not to buy from Scootercatalog.com. The worst, most unprofessional, rudest, ignorant company I've every dealt with!

Products used:
Order scooter but haven't used it. Still in box cause it was shipped damaged and company won't take back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveh3821
1 review
0 helpful votes
March 12th, 2024

I RECENTLY ORDERED A SPECIFIC STEERING STEM SET FROM THIS OUTFIT FOR A 150CC SCOOTER, BASED UPON THE PICTURE ON THEIR WEBSITE, BUT INSTEAD THEY SENT ME A TOTALLY DIFFERENT BEARING KIT FOR A FULL SIZE MOTORCYCLE, THEN ARGUED WITH ME OVER THE PARTS/PART NUMBER. I EVEN SENT THEM A SCREEN SHOT AND PHOTOS OF WHAT THEY SENT ME VERSUS WHAT WAS SHOWN ON THEIR WEBSITE. AND YET THEY REFUSED TO SEE THE DIFFERENCES, AND SWORE THEY SENT ME THE CORRECT PARTS. THEY AGREED TO TAKE THE PARTS BACK, WHICH I WILL. I NOW UNDERSTAND WHY THEY HAVE SUCH A LOW REVIEW NOW, VERY RUDE $#*!S ON THE PHONE WITH ME AS WELL. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

Thumbnail of user alexz649
1 review
1 helpful vote
December 5th, 2023

I ordered a bearing with a 14.6mm width, and they send me a bearing with a 12.6mm width. I payed expensive shipping amounts just so I could recieve this niche bearing, and they said I would need to pay shipping amounts in order to return it, when they sent me the wrong bearing. Customer service is terrible, they dont even pick up their phone nor respond to emails I sent, 1 star review.

Service
Value
Returns
Quality
Thumbnail of user toml577
1 review
2 helpful votes
August 26th, 2020

SAID PARTS WERE IN STOCK DID NOT HAVE THEM THEN THEY SHOW IN A CONTAINER WAIT 3 MORE DAYS STILL NO TRACKING NUMBER CALLED AND CANCELED MY ORDER. DO NOT BUY ANYTHING FROM THIS PLACE...

Thumbnail of user cr434
1 review
1 helpful vote
December 10th, 2020

Go literally anywhere else. Buying off Alibaba or Aliexpress directly is less of a hassle. Called to confirm that they had an item in stock. They did not but they would be getting it soon. Waited to order until they told me it had come in and confirmed that it would be shipping from them in Houston to me in New Mexico. After I placed my order, was informed that it would in fact be drop shipping from WISCONSIN but that it had 'absolutely been inspected' for quality control prior to being crated and shipped. This was clearly also a lie because it arrived with missing hardware to assemble it and instructions which were for another model. Company has been non-responsive to emails trying to address this issue.

This was a huge purchase for me and has been incredibly devastating as I'd purchased a scooter to try and maintain my mobility. I don' thave the funds to make another such purchase and feel incredibly taken advantage of.

Tip for consumers:
Just don't do it.

Products used:
Mototek Scooter which might work, or might not. I don't know, as it's not able to be assembled since all the parts were not in the box.

Service
Value
Shipping
Quality
Thumbnail of user aleksa16
1 review
1 helpful vote
December 10th, 2020

Please stay away! This is a scam! I purchased a dirt bike that I never received. I read reviews about this scammer after it was too late.

Thumbnail of user eliw59
1 review
2 helpful votes
December 21st, 2021

I ordered a tail lamp for my scooter It said on the website that they where currently on backorder and when they were available. I saw the notification and agreed and proceeded to check out. The due date came and went I then emailed the company 1 week after the due date it took a week for them to respond what I said was my order never arrived I'd like my order a refund or a status of the order. There response was your order has timed out you'll have to reorder. So then I responded again and said ok will I be refunded for the first one if I order another? It has now bin 4months later never got my part never got my refund nor did I even receive a response. DO NOT ORDER FROM THIS PLACE THEY ARE A SCAM!

Thumbnail of user davidf1108
1 review
2 helpful votes
October 23rd, 2019

I ORDERED A CENTER STAND THAT ACCORDING TO THEIR WEBSITE MEASURED 8.5" BETWEEN MOUNTS BUT WHAT THEY SENT MEASURED 9". I WAS TOLD (AFTER MANY PHONE CALLS AND EMAILS TO: JUST MAKE IT WORK"! REALLY! AFTER MANY MORE PHONE CALLS AND EMAILS TO RETURN IT THEY FINALLY RESPONDED WITH A RMA# BUT WON'T PAY FOR RETURN SHIPPING EVEN THOUGH IT IS THEIR ERROR. I WILL NOT NOR WOULD I ADVISE ANYONE TO DO BUSINESS WITH THESE SCAMMERS!

Thumbnail of user shannonc334
1 review
2 helpful votes
March 5th, 2019

I ordered a pair of scooter hand covers on December 24th. After waiting a few weeks for a shipping confirmation they stated they were out of stock until February. It is now March 5th and I have no hand covers yet nor do I get any response from numerous emails requesting order status. Order #******* if anybody in management cares. DO NOT WASTE YOUR MONEY HERE, shop elsewhere.

Thumbnail of user petern138
Peter N. – ScooterCatalog Rep

It appears that the order was cancelled ar the requst of the customer. I can alco confirm that customer was never charged for the order as it is our standing policy to only charge orders when they are ready to ship.

Thumbnail of user fredl28
1 review
2 helpful votes
June 1st, 2015

Purchased May 6 2015 it looked pretty. The scooter will not go up a slight incline I have a little bump to go over coming into my garage and if you stop just before entering the scooter will not go over the one inch raise. If I stop in the yard I will to give it a little push to get started.

Thumbnail of user rogerw46
1 review
3 helpful votes
November 15th, 2015

Sorry I did not read the reviews. I would not have ordered the part if I new they were sending out USED PARTS.

Thumbnail of user petern138
Peter N. – ScooterCatalog Rep

We only ship new parts, no exceptions. It would have helped to know which order# is refered to here.

Thumbnail of user joef46
1 review
2 helpful votes
December 27th, 2014

First they said my order would be at my house in 7 days but now it is the SEVENDY FIRST day and it still isn't here DONT ORDER it might not even come never buy from scooter catalog.com

This website is messed up DONT BUY FROM SCOOTER CATALOG.COM

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Thumbnail of user petern138
Peter N.
Typically does not respond to reviews

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