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  • Schoola

Overview

Schoola has a rating of 2.34 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Schoola most frequently mention good condition, and customer service problems. Schoola ranks 70th among Used Clothing sites.

  • Service
    13
  • Value
    12
  • Shipping
    12
  • Returns
    3
  • Quality
    13
See all photos

What reviewers want you to know

Positive highlights

  • I was actually surprised when every piece was in good condition--great condition!
  • Since your balance is zero, your credit card is never charged, and your Canadian address becomes irrelevant.

Critical highlights

  • Our small school sent in a bag of high quality items, many NEW WITH TAGS.
  • There customer service is a complete joke So im basically forced to just accept that i was ripped off
How would you rate Schoola?
Top Positive Review

“They do a great job!”

Marlo R.
6/18/19

They have always gotten the clothes I've ordered to me in a timely manner. I have donated clothes to them a few times and it was a few months before they showed up on the web site, but I think that they are AWESOME! I appreciate them trying to reduce clothing waste, help schools AND save me money! Triple win!

Top Critical Review

“Do not order from them!”

Jessica B.
9/14/20

It's been over a month since I ordered, no contact from them and their "help line" hangs up on you when you call! No response when you email! SCAM! They had no issue charging my credit card though!

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

items (42) customer service (9) order (42) thrift store (6) time (21) condition (16) credits (6) clothes (31) company (13) credit card (4)
Thumbnail of user karinaz12
1 review
12 helpful votes
September 18th, 2020

I ordered items almost 2 months ago. The email they sent me stated that I will receive the items 8-14 days, 2 months later not even shipped yet. I send them an email and they keep responding with a generic template about a delay due to covid. No indication whether they will be even shipping the items. Don't buy from them. Waste of money!

Thumbnail of user jessicab1512
1 review
8 helpful votes
September 14th, 2020

It's been over a month since I ordered, no contact from them and their "help line" hangs up on you when you call! No response when you email! SCAM! They had no issue charging my credit card though!

Thumbnail of user suet136
1 review
9 helpful votes
June 11th, 2019

They consistently have issues with quality control - items are sold as children sizes but are actually adult sizes, and there are holes, significant wear, etc. In the past they provided solutions when that would happen. The last purchase the bag was shown as delivered but arrived 3 days later. My most recent customer service response was beyond horrible - and they accused me of trying to scam them because I pointed out the bag was not delivered so they were going to investigate- and a week later they were going to credit me for the missing bag, but by then the bag was delivered so I immediately told them not to credit it (trail of this is easily seen in the email chain). However, the next day they emailed to accused me of lying to them about the bag being missing. When I wrote back and pointed out their error and that this was an issue of their poor systems, I received no reply. It's horribly managed with terrible customer service, I'd avoid it unless you don't care about quality.

Thumbnail of user amandah162
1 review
17 helpful votes
August 13th, 2017

I am always a natural skeptic, but two years ago I decided to give Schoola a shot to raise money for my kids preschool. I sent a few bags in and they were processed and sold quickly, so I decided to organize a bigger school wide clothing drive. We're a small school, but we still raised $1300 and it was great. That said, even then I noticed that none of the designer items with tags still on them ever seemed to make it on the site. (You may say - maybe they just sold very quickly. Sure, that's totally possible. I may have missed the sale of every one of those items because they were snatched up so quickly. But the total money going to the school did not seem to reflect this.) Still, when my daughter switched schools I decided to try sending a few bags in for the new school - again as a test run before suggesting a large school wide fundraiser. Six months later and multiple emails with them and the clothes were still not processed. Eventually I just sort of gave up. But I just double checked the site to see if the clothes has ever been processed and I see that apparently the 2 bags I sent were processed and 100% were sold - and the school earned a total of $5. $5 from six sales after two entire bags of clothing. Sure, maybe a bunch of what I sent didn't meet the standard. That's totally possible. But, again, a bunch of it was designer kids clothes and it great condition - some with the tags still on. Whether it is because these items never make it on the site to begin with, or because the percentage that goes to the school is so minuscule that the effort and time involved amounts to a complete waste of time - either way, something has changed at Schoola and it doesn't seem right. I won't be recommending or using Schoola anymore.

Thumbnail of user marlor2
1 review
6 helpful votes
June 18th, 2019

They have always gotten the clothes I've ordered to me in a timely manner. I have donated clothes to them a few times and it was a few months before they showed up on the web site, but I think that they are AWESOME! I appreciate them trying to reduce clothing waste, help schools AND save me money! Triple win!

Thumbnail of user catherinea26
1 review
12 helpful votes
February 3rd, 2017

Our scho signed up for this in September 2016 and we had to fight with them to find our bags and list the items. Out of 7 bags of EXPENSIVE items, only 10 were listed. They also claim they give you "free" bags but they deduct the cost of the shipping from your sales. Somebody is making a lot of money at Schoola, but it's not the schools!

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Catherine. Thank you for the feedback. We received a record number of donations from the 2015-2016 school year, which has delayed our normal processing time significantly. We're working hard to catch up, with new processes and additional staff. We are still taking the time to check every single item that makes it onto our site. We do also have certain criteria, which include original price but also cover conditions of the items. If the items are not up to our standards, they will not be resold on our website, regardless of price, in order to maintain a high level of customer satisfaction. That being said, items that do not fit our criteria to be sold online are sold through other avenues, and still earn something back for the donor schools.

Thumbnail of user gretem1
1 review
14 helpful votes
December 8th, 2016

We did a cothing drive for my kids school back in May and sent it to schoola. When I followed up with them 3 months later they still hadn't even processed any of the items. Its now December, 7 months after sending thousands of dollars worth of clothing and we haven't seen a dollar or heard anything. Totally unacceptable and is looking more & more like scam.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hello Grete,
We received donations were received on 8/30/16. It is true your items have not yet been sorted and photographed for listing due to a backlog in donation processing -- we received a record number of donations this year, which has delayed our normal processing time significantly. We're working hard to catch up, with new processes and additional staff. We are still taking the time to check every single item that makes it onto our site. We really appreciate you bearing with us through these delays, and are looking forward to being able to turn your items into funds for your school.
Sincerely,
Ashlie

Thumbnail of user sb233
1 review
19 helpful votes
December 12th, 2016

I'm surprised there's so many negative reviews! I've been ordering from Schoola for almost a year now and I absolutely love the deals that you can get. If I ever had an issue with anything, they were quick to help fix it. All you have to do is contact them and let them know, and they are more than willing to help you! I always select good and blemished clothes and have gotten many "blemished" clothes that are almost flawless! Amazing site, great customer service, great cause, fast shipping (even the free shipping!). Thank you Schoola for helping me and my family so much. <3

Tip for consumers:
Use my referral link to get a free $10 credit and an addition $10 credit for making a collection!
https://www.schoola.com/stitch?ref=cp-3Xasax1CB

Service
Value
Shipping
Quality
Thumbnail of user erina57
1 review
13 helpful votes
February 22nd, 2017

I started my school using schools back in April of 2015, to help raise some extra funds for the 8th grade class. The first year of dealing with them was great. The bags and shipping were originally free of charge, and the school would receive 40% of what the items sold for. Then last December when I contacted them because our quarterly check that had always been about 1500. 00 ended up being just over 500.00 when I contacted them they told me that the shipping cost for our boxes of clothing was over 500.00. I was shocked. We had earned approximately 2500. 00 during my time doing schoola. Since this was found money for the class I passed it on to the next class. There was still a ton of clothes that we had sent in being sold and the next class continued to send clothes in. We had not received a check since last summer but items were still being showed that they were selling. The class this year received a check for 65.00. I think that our school will be all done with them because it is not worth the time or effort for a 60.00 payout. Very sad that something that started out so good turned to something that schools barley benefit from.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Erin. Thank you for the feedback. We are still a very young company and are still learning how to best balance covering processing costs with giving the most back to the schools who donated clothing to raise funds. It is true that we found it necessary to calculate shipping costs into our processing fees. I am sorry you feel Schoola isn’t working for you, but I am glad to hear that you have earned $2,500 so far.

Thumbnail of user hopea3
2 reviews
44 helpful votes
June 30th, 2016

I have donated multiple bags, referred a dozen people with it being so close to school time. Well then they decide to deactivate my account and cancelled half the orders these people made... all bc they said the accounts werent real. However they were very real and these people really needed the clothes. So from now on, i wont send anyone there.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hope, Thank you for reaching out. I checked with our customer care team and it sounds like your referral activity went against our terms and conditions. They will be following up with you again directly to provide more clarity. Thanks, Turi

Thumbnail of user cca5
1 review
14 helpful votes
August 31st, 2016

Our small school sent in a bag of high quality items, many NEW WITH TAGS. It took them FIVE MONTHS to get our clothes listed, (website says it should take them 21 days) and out of the whole bag, they only accepted TWO items. Upon talking to customer service, they told us we were just out of luck that they changed their submission guidelines during that five month period. No refunds, nothing, just "sorry". We could've used those high quality clothes in a sale of our own and it would have benefited our school greatly. Stay away from Schoola, it's obvious they are using donations for their own purposes and not benefiting schools like ours. :(

Thumbnail of user katr196
1 review
28 helpful votes
October 31st, 2015

Some people are maybe just having bad times. I personally LOVE this site. Luckily I was able to get $30 in credit, which is awesome since I'm broke and need clothing. I got two t-shirts, one men's hoodie, and a pair of leggings. Every item came in perfect condition, and the hoodie has no pilling or otherwise- it's still super soft! And they send with your order a bag to donate your own clothes to. The order said it would be 14-21 days to arrive. I ordered it last Saturday and Sunday and it came this past Wednesday and Thursday (I live in Dayton, OH). Will definitely be ordering again!

Service
Value
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Quality
Thumbnail of user angelac83
1 review
1 helpful vote
May 2nd, 2016

Bought a pair of shorts from them at the size I normally wear and could barely get them past my knees. Tried again with two other pairs at several sizes up from what I normally wear with the same result. I swear they were labeled as being women's sizes on the site, but based on the fit these were definitely girl's sizes. At least the top I got fit well. Moral of the story: if you're a curvy/heavier woman like me, maybe just buy tops from here and go somewhere else for bottoms.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Angela, I'm sorry to hear you weren't happy with your orders. From your description, it sounds like you may have received items that were mislabeled. Please don't hesitate to reach out to our customer care team at hello@schoola.com. Thanks, Turi

Thumbnail of user jastinj
3 reviews
3 helpful votes
November 23rd, 2016

They were used to a great company but No longer usable for me to shop at there anymore...
Credit $ does not count as real $ so even they have promoting like %off thing it doesnt take discount for credit amount plus u have to pay shipping.
I dont buy clothes from this company anymore.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Jastin, Thank you for the review. I am sorry to hear you are disappointed in our policies. Our promotions are designed to not only get you a great deal on pre-loved clothing, but to also raise money to go back to our partner schools who donated the items in hopes of putting the funds towards programs like art and music for kids. If you have any questions you are welcome to reach out to us a help@schoola.com. Sincerely, Ashlie

Thumbnail of user danielleb42
14 reviews
69 helpful votes
March 21st, 2016

This is a really nice site to get some free clothes. I've ordered $60 worth of free maternity clothes from them and they were all in nice condition. One of the items, a pair of shorts, looked nothing like they did in the picture, but that's the only problem I've had with my orders. I don't like how they have such few plus size clothes, but that's okay because I order clothing to give people for gifts instead! My sister also signed up on the site and got some free clothes, she was happy with them besides one shirt that had three small stains on it. But either way, I'll definitely keep on being a member! The only real complaint I have is how long shipping takes.

Now for those of you who are complaining on here about your donated item not showing up on Schoola, or a check not being sent to the school, read the Donor FAQ on the website. It specifically states that if an item is badly damaged, has a missing tag, or can't retail for $15 new, then they won't accept the item. Instead, they redistribute the item and give only 29c to the school. Regarding school checks, they are only distributed twice a year in January and July and they have to reach $20 by that time period or the check is not sent, it is rolled over into the next period.

Tip for consumers:
Sign up here to get $30 + free shipping: http://frugalfinds.tumblr.com/post/*******353/40-worth-of-free-clothes

Service
Value
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Returns
Quality
Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Danielle, Turi here with Schoola. Thanks so much for taking the time to share your experience with us! For the item you received that was different than listed, don't hesitate to reach out to our customer care team: hello@schoola.com. Also, good news about plus-size--we were having some tech issues with the plus-size items going into the plus-size category, but that is now resolved so you should see more plus-size items in the future. Thank you for your patience as we worked through this bug. Best, Turi

Thumbnail of user sarahd99
1 review
8 helpful votes
February 4th, 2016

This scamming website is a good for nothing. Just go to your local thrift store and buy used clothing instead of this * website. I bet they don't even donate money to schools. Also... Where are my items that I orders thousands of years ago?!?!

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Sarah, Turi here with Schoola. Thanks for reaching out and I'm sorry to hear about your frustrating experience. Our customer care team can help look into your order. They can be contacted at hello@schoola.com or (855) 454-2956. You can be assured that 40% of proceeds do go to schools. Here's our year in review blog post, which helps illustrate just what your orders do to help schools: http://blog.schoola.com/2015/12/23/youve-made-this-year-the-best/

Thumbnail of user andreaw32
1 review
18 helpful votes
November 3rd, 2015

I sent a full bag of clothing to this company to raise funds for my children's school. Right after I mailed the bag, I found a multitude of negative reviews of the company online, so I put a post-it note on my computer as a reminder to check the site daily until my donations showed up on the site to see how they were advertised, what they were priced for, etc. A couple of weeks later, four of the less expensive items appeared online (I sent in 15 items), in conjunction with the school I designated. When none of the other items showed up after another week, I called and was informed that "donations can be separated and items can take up to three weeks to appear online." It has now been several weeks since I submitted my donation, three of my four posted items are no longer on the site (hopefully sold), and I can only imagine that the nicer items (ie, two designer dresses with tags still on purchased only a few months ago) are gone forever and my school will never see a penny from those items. I don't know if it's company-wide, or just a few "bad apple" employees, but I suspect someone either consigned or kept my nicer items. I talked to another rep today who said "she takes feedback seriously" and "there is a problem with one of our warehouses that is affecting many schools." This is a great business concept, but I believe it is being poorly executed and preying on those of us who want to help underfunded schools. I'm making it my mission to spread the word. I'm sorry I "donated" to this shady business, and won't make the mistake again. I hope the proper regulatory agencies look into their practices and set things straight. Keeping "donations" is stealing. Clothes, monetary, or otherwise. So before you consider donating, remember that this company is not a non-profit, and until they legitimately deliver what they advertise (i. E., ALL of the clothes people send in are sold and the monies used to help their school of choice, not just select items), they are running a scam.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Andrea, Turi here with Schoola. I'm so sorry to hear about your negative experience. If your issue is still not resolved, please don't hesitate to reach out to me directly at social@schoola.com so I can look into it further. We definitely want to make sure your school gets the earnings it deserves! Turi

Thumbnail of user no6531
1 review
10 helpful votes
November 24th, 2017

Not overwhelmingly pleased with the purchases I have made - difficult with their photos to see what you're actually getting size-wise and quality wise. Need better measurements. Buyer beware on purchases though I have had about 25% of items that have been decent enough for me to wear... the other items I simply sent back to them to fundraise for my school system... more on this ahead.
My biggest frustration with this company comes from when I sent in items to raise funds for my childhood schools. The first time, items processed in a timely manner, most items accepted and a small amount was raised.
The second time, however, was a fiasco. I sent in a full bag of some of my nicest items that I no longer wore, and items from Schoola that didn't fit/weren't what I expected. I reinforced it with tape just in case to ensure all of my beloved items were used for fundraising, not lost in transit. I believe it was somewhere from 8 months to a year until it was processed AFTER they received the bag (it had a tracking number). There was much emailing with the company to get an update. When this was said and done, they accepted two items. Just 2. These were gorgeous articles of clothing, some new with tags, and others they deemed good enough to sell to me the first time around. When I inquired with the company as to why they said the bag only contained 2 items. Not true, especially given the care I took to tape it up and the weight on file with the mailing company and no notice of damage by them. Perhaps you lost it over the course of 8+ months, Schoola?
Schoola stole from not only me, but the menial funds that would have been raised for the school system. Its quite shameful, actually. Do not trust them with your items!
As far as the funds actually raised, they are menial. Best to have a local yard sale - you'll make more.

Tip for consumers:
Avoid donating altogether.
Buy with caution.
Better to yard sale either way.

Service
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Thumbnail of user geriannap
1 review
13 helpful votes
November 30th, 2015

This is a fairly new company. They probably have kinks to work out and bad eggs to fire. There is a FAQ Page that is very informative. I am glad that I found this site and look forward to donating clothes. (What is protocol for unsellable items?) Never had any problems except clothes getting lost, but money is refunded (if I even paid money) plus 10 in credit to say sorry. I even considered applying for a job here. Great opportunities here for people who can't afford extra clothes to get them.

Thumbnail of user anthonym115
1 review
6 helpful votes
July 28th, 2015

I ordered 10 garments in " Good" condition, they were far from "Good" condition,
They had stains and very visible wear and tear marks on them. It's nice that some of the proceeds go to school fundraising but for the money I spent I could shop sale items at the retail stores and not worry about condition. I won't be doing any further business.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Anthony, Turi here with Schoola. Thanks for your feedback, and so sorry to hear you had a disappointing experience. All of our items are donated on behalf of parents to raise funds for schools, then processed for quality before being posted on our site. It sounds like a few of your items slipped through the cracks during processing. If you haven't already, I'd recommend reaching out to customer service so they can make things right with your order: hello@schoola.com. Thanks, Turi

Thumbnail of user nicolem67
1 review
10 helpful votes
February 4th, 2016

To schoola: I just read your response to my review of your company and am disappointed. It wasn't an adequate answer and I don't understand why you're sidestepping the actual problem in your response. Find a better solution to all these missing items from these people who have reviewed your company instead of generating these generic responses.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Nicole, Turi here with Schoola. I'm sorry to hear about the issues with your orders. It sounds like your first order was damaged in transit. I'm glad our customer care team was able to reimburse your aunt for the missing items and we appreciate your feedback. All of our items are one of a kind, and it sounds like those items were no longer available. We hope you'll try us again. All orders benefit schools with 40% of proceeds going to underfunded school programs. Thanks, Turi

Thumbnail of user en1681
2 reviews
13 helpful votes
November 8th, 2017

I've only bought, not donated as a fundraiser. Less than impressed with their quality, QC and so on. Many items are listed incorrectly; i got two sweaters I'm pretty sure are men's, listed as women's. Items listed in "good" condition really were crap; pilled, stretched out, covered in stains, etc. I wouldn't donate anything like that myself. Jeans listed a Levi's were Denizen, a low end brand made by Levi's exclusively for Target. Not that its bad but NOT what i thought I was getting or was listed as.

First couple of times, i just let it go. Last one, I let them know, they refunded me and gave me credit. Going to complain again, not so much for the credit, but to let them know they need to work on being more accurate. If they give me credit again, I'll use it, and move on. Just not worth it when more than half of what you order is crap and unsuable.

Thumbnail of user mariannel8
1 review
8 helpful votes
March 19th, 2016

I had no problem buying items, but I donated two bags of clothes (including designer bags) and I never saw any of it listed on the site to sell. As far as I know, my son's school never saw a penny from my donations to Schoola.com. I'll never do that again!

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Marianne, Thanks for reaching out. Have you contacted our customer care team at hello@schoola.com to look into the status of your donations? This fall and winter we had a tremendous outpouring of donations, which is wonderful. That said, we have a backlog we are working through so your items may have not hit the site yet. Please don't hesitate to reach out. Thanks, Turi

Thumbnail of user vicah
1 review
9 helpful votes
September 19th, 2016

I sent in 3 bags FULL of great quality items and waited and waited and waited for ANY response. I asked customer service how long it would take to see well, any activity, and they told me it would take 2-4 weeks. Ok. It took 3 months to get a single item listed. There were 5 items in those bags which retailed for more than $160 and yet, they weren't even listed. Ridiculous. I thought I was helping my children's school, now I know better. I'll never send anything else in. Don't waste your time. Also, the quality of the items are a joke. I spent over $60 on one order and for the quality I got I could have paid $10 at a garage sale. Sorry, but you failed.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Vica, thanks for writing. Due to the overwhelming popularity of our donation program, our processing time has been affected by delays this year. Rest assured, we are working hard to list all items as quickly as we are able. Note that some higher-end items may be reserved for special collections and listed in coordination with marketing campaigns, rather than immediately with the other items from the bag. Please contact our customer care team at help@schoola.com with your order number, and we'll be more than happy to refund or credit you appropriately for any issues with your order. Sincerely, Turi

Thumbnail of user cj159
1 review
18 helpful votes
November 11th, 2015

I started dealing with Schoola last year when I was trying to outfit a growing child mid-schoolyear inexpensively. The local thrift shop is HORRIBLE so when I heard about Schoola and the credits I signed up. Most of my purchases have been fine, fair price and fair items; a couple things were mis-sized (10 womens instead of 10 child for example) but everything has been as listed and received within a few weeks. I did send in a couple bags of clothes for my school too, it takes a while for clothes to show up but as long as you follow the site guidelines they do resell the items. I love the coupon codes and other discounts they email out on a regular basis. It's a huge help for someone who doesn't want to drive around yard sales and has only an overpriced rag selling thrift store in town.

Thumbnail of user turis1
Schoola -. – Schoola Rep

CJ, Thanks so much for taking the time to share your positive experience. Really appreciate it! Turi, Schoola

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Shop brand name second hand kids clothes that raise funds for schools at Schoola! Schoola: big savings on gently cheap kids clothes and funds for schools.

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Thumbnail of user turis1
Schoola -.

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