Sammy Dress Questions & Answers

Here’s what consumers have asked with answers from Sammy Dress staff and previous consumers.

645 questions answered

18% answered in 1 day

Question:

If i wear a xl in shirt should i order the same size

Question:

I want to proceed with my order, i want to cancel some items in my previous orders which have points, sothat i can use those points, how can i do that I want to proceed with my order, i want to cancel some items in my previous orders which have points, sothat i can use those points, how can i do that

Answer:

Dear Pinky. Thank you for your message. Please kindly indicate your order number to our support center here https://www.sammydress.com/m-article-id-12.htm We will check it for you. Thank you. Sammydress Customer Service Center

By sammydress h., over a year old

Question:

Normal rule i wear a size 18. how do i determine what size would be right for me? Normal rule i wear a size 18. how do i determine what size would be right for me?

Answer:

Dear Kathy, Thank you for your inquiry about size. Please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Thank you for your understanding. Sammydress Customer Service Center

By sammydress h., over a year old

Question:

Where is the company located?

Answer:

Dear Carolyn, Thank you for our inquiry. We have several warehouses on the world. Currently, there Chinese warehouse has more products in stock, therefore, we will send products there. Thank you for your support. Sammydress Customer Service Center

By sammydress h., over a year old

Question:

Where does this company ship out of?

Answer:

Dear Jordyn, Thank you for your question. We have several warehouses on the world. Currently, there Chinese warehouse has more products in stock, therefore, we will send products there. Thank you for your support. Sammydress Customer Service Center

By sammydress h., over a year old

Question:

Do they ship the separately? i ordered 7 items, but only shipped me 2 today. will they ship it 5 later or refund them? all items are not out of stock. Do they ship the separately? i ordered 7 items, but only shipped me 2 today. will they ship it 5 later or refund them? all items are not out of stock.

Answer:

Dear Customer, Thank you for your inquiry. We are sorry that you are experiencing issues. Sammydress clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time. Regarding your order, please indicate your order number to our support center here http://www.sammydress.com/m-article-id-12.htm We will check it for you. Thank you. Sammydress Customer Service Center

By sammydress h., over a year old

Question:

Hai i am from hyderabad india how to order the stuff Hai i am from hyderabad india how to order the stuff

Answer:

Dear Priya, Thank you for your interesting. To place orders on Sammydress, please create a Sammydress account first. Please click here to register an account: https://login.sammydress.com/m-users-a-sign.htm?type=2 After you registerred successfully, please follow the below intructions to place orders, Step 1 Select your item and Add to Bag Step 2 Choose the product you want and edit the quantity. Step 3 Eidt your shipping address and select your shipping method. Step 4 Choose your Payment method. For order above USD 300 we accept payment by Wire transfer and Western union. Step 5 Place Your Order! It will take you to the payment page. Step 6 Pay your order. For more details, please contact us on our support center here http://www.sammydress.com/m-article-id-12.htm Thank you for your support. Sammydress Customer Service Center

By sammydress h., over a year old

Question:

What happens if my items get lost do you guys refund me? What happens if my items get lost do you guys refund me?

Answer:

Dear Zama, Thank you for your question. Please kindly refer to our warranty here http://www.sammydress.com/m-article-id-36.htm For more details, please contact us on our support center with your order number. Best regards, Sammydress Customer Service Center

By sammydress h., over a year old

Question:

Hi inquiring about my order from three weeks ago no package in sight or an email update. Hi inquiring about my order from three weeks ago no package in sight or an email update.

Answer:

Dear Debbie, Thank you for your inquiry. We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive. For more details about shipping, please see here: http://www.sammydress.com/m-article-id-39.htm. Please contact us on our support center with your order number so that we can check it for you. Thank you. Sammydress Customer Service Center

By sammydress h., over a year old

Question:

Good day how do i track my package in south africa. today is 25 business days and still no sight of package? Good day how do i track my package in south africa. today is 25 business days and still no sight of package?

Answer:

Dear Vera, We are sorry to learn that you are worried about your order's whereabouts. Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time. To track a parcel please visit here: http://new.17track.net/en. We have sent you your tracking number via a ticket. Please login to your account to check. If you have any further questions, please contact us on our support center and we are more than happy to help. Sammydress.com

By sammydress h., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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