This website seems to be closed. Find similar businesses
  • Sammy Dress

Sammy Dress

Overview

Sammy Dress has a rating of 3.23 stars from 6,939 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality, and low prices. Sammy Dress ranks 204th among Prom Dresses sites.

  • Service
    1247
  • Value
    1233
  • Shipping
    1266
  • Returns
    697
  • Quality
    1202

Proactively asks for customer feedback

313
See all photos

What reviewers want you to know

Positive highlights

  • I have ordered a number of different items from Sammy Dress over the past few months and I am never disappointed.
  • Excellent customer service as they respond on time.

Critical highlights

  • Please contact me anavlltr@yahoo.com My order number is M1310040943310159 :(
  • And the fact that my girlfriend wanted to get me 2 hoodies and paid for the items from her credit card makes it worse.
How would you rate Sammy Dress?
Top Positive Review

“Great place for unusual jewelry”

Jessica C.
5/4/20

I love shopping on SammyDress, I have mostly used it for jewelry and clothes. Only ever got one item that was a poor fit but SammyDressclothing.com did refund me for it, not a full refund but a partial refund which is better then nothing. I love the jewelry on this site there's always really cool and funky stuff on it and the prices are reasonable. I only took off 1 star as I do find the shipping to be quite slow compared to other sites, sometimes I've even forgotten about my order until it shows up at the door lol.

Top Critical Review

“Cheating china based company”

bill b.
10/18/15

I didn't know that it is china based company otherwise I would not order. Very cheap product when you see them rather than picture, will ship very cheap products worth $2 each. You will never get rest of the items which is worth more than $5 each. They will never respond your e-mail or complaints you register by logging in their account. Their US based phone number will never work. I had tried 50 times on different days. They charged me $84 for order and shipped few cheap items worth $15 and no reply for rest of the items. It has been more than two months. I disputed credit card charges won the case. If anybody has similar experience please make credit card dispute or contact PayPal and it will be resolved but you will always lose some. Don't trust, don't be tempted by cheap products and advertisement, don't buy or don't recommended to anybody. Inform governor or consumer affair to stop his business.

Reviews (6,939)

Rating

Timeframe

Other

Reviews that mention popular keywords

sammy dress (1194) customer service (1267) order number (175) credit card (130) phone number (83) post office (51) shopping experience (118) quality products (92) customer support (93) order anything (71)
Thumbnail of user amerizz
1 review
0 helpful votes
September 20th, 2017

I had a really great experience with sammydress.com
Everything what I order it comes to me exactly the same as it is on Sammydress. Website. There's no cheating or fake stuff or damaged items. It's correct and safely
It there's something confuse here they are - online support and customer servise so you can get into contact with them whole time if you need and want.
So, it's really nice and useful website for everyone, from kids to old people. I recommend to everyone if they want things they always wanted, here is sammydress.com

THANK YOU FOR READING!

Tip for consumers:
If you searching for something young, trending and unique check out Sammydress.com and find something good for you!
ENJOY ^__^

Service
Value
Shipping
Quality
Thumbnail of user monikam16
3 reviews
5 helpful votes
June 19th, 2018
Verified purchase

I have some things from SammyDress and really like it! I ordered some things for home, jewelry, clothes and nail accessories. My favourite is mini skirt, just perfect. Customer service is really helpful, payment easy. I always choose the cheapest shipping method and I've never had problems with that, always on time. All things are good quality and really inexpensive. If You don't know that shop, You should check it, they have a lot of styles.

Thumbnail of user jessicac708
6 reviews
5 helpful votes
May 4th, 2020

I love shopping on SammyDress, I have mostly used it for jewelry and clothes. Only ever got one item that was a poor fit but SammyDressclothing.com did refund me for it, not a full refund but a partial refund which is better then nothing. I love the jewelry on this site there's always really cool and funky stuff on it and the prices are reasonable.
I only took off 1 star as I do find the shipping to be quite slow compared to other sites, sometimes I've even forgotten about my order until it shows up at the door lol.

Thumbnail of user andreal42
1 review
12 helpful votes
January 31st, 2016

Do not waste your money on this company. I'm an intelligent woman, however, I never thought I could be duped by this rubbish. I'm not even going to attempt returning the 2 horrific excuse of dresses, I will just have to put this down to a lesson learned. If they were in the UK, they would be investigated and fined for misdescription - trading standards would have a field day!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Andrea,
Thank you for your message.We regret things did not work well for you.
In order to verify and resolve the quality issue, would you kindly offer your order number so that we can check it for you please?
We would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user crysip
1 review
0 helpful votes
December 25th, 2015

I ordered two items a few weeks ago so i could receive the package in time for Christmas and new years and I am still waiting. Sammydress stated the item has been shipped out and provided me with a tracking number. When I try to find it on USPS it says the item is still in china preparing for shipment, weeks now! And sammydress stated it was shipped out. They're lying! Horrible service! I will have anyone I know use this site. A waste of time and money! Absolute BS!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Crysi,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.

As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user junn7
1 review
0 helpful votes
April 26th, 2015
Verified purchase

Shopping at SammyDress is interesting. The prices are low so that you are tempted to buy everything, but of course that's not possible. Also, there's a tiny catch: Shipping is not free, and since they ship from overseas, it naturally takes time for the items to reach you. Also, beware that your country's customs laws can really add a lot to the cost.

What I do is to order one or two items at a time to stay below the import tax threshold. That way I don't have any additional costs when the package arrives.

So impulse buying something that you need right now won't work, but if you plan ahead, shopping here is really great and can save you lots of money.

Service
Value
Shipping
Quality
Thumbnail of user ruih2
1 review
0 helpful votes
January 8th, 2018

Recently I ordered 6 Free Shipping stuffs, surprisingly they were dispatched next day. Wow, I thought they may taking 5-7 days to prepare, and received just on time. That was brilliant, thank you Sammys, definitely will come back more.

Thumbnail of user luisg59
1 review
1 helpful vote
January 3rd, 2017

I bought in Sammydress and i was surprised with the quality and speed to ship to me, the best ever!
Now i will shop only in Sammydress.

Service
Value
Shipping
Quality
Thumbnail of user bartc13
1 review
3 helpful votes
November 8th, 2015

I ordered 4 shirts from Sammy this past mid Aug. It is Nov 5th and it is still not here! Forget about EVER getting anyone on their telephone number, as all 16 times I have tried to call they were busy. I tried their chat line, only for a Pre-Sale Online Service, and their response was, "Just wait". Not only is their customer service virtually nonexistent, but to get info from the company is close to impossible! If this company was a US company, they would be out of business in no time! Left with a BAD taste in my mouth!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Bart,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user krystelr1
1 review
1 helpful vote
June 4th, 2019

A made a total of 3 orders with Sammydress. The first 2 orders went accordingly and I was satisfied. The 3rd order was costly. The invoice total was $98 Cdn but they took $105 Cdn from my bank account. When my order arrived I was charged an extra $28 for Customs Tax. The dresses I purchased was not worth the total amount I paid. Think twice before purchasing from Sammydress.

Thumbnail of user sergeym12
1 review
0 helpful votes
September 3rd, 2015

"I have not done in the first order on the site sammydress, and as always received my order very quickly, in just 2 weeks, to St. Petersburg. All things are very high quality, stylish look like the picture, it is absolutely appropriate size on the site!) I am very glad that there is such a store! I will be doing more orders!) All questions, support, responds very quickly! Respect! Good luck guys!)
Best regards!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melanied27
1 review
1 helpful vote
May 24th, 2017
Verified purchase

I have had positive experiences with SammyDress. I have ordered clothing numerous times. I pay attention to the fitting guidelines and I haven't had any issues with my purchases. I enjoy the variety of colors and patterns. Very unique and well-made. Because I live in Canada, it can take weeks to get all of my purchases. Be patient, it's worth it!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Melanie,

We would like to thank you for your comment about Sammydress. We always try our best to please our customers and offer the best service possible.

Thank you for your valued custom,

Sammydress Customer Service Center

Thumbnail of user marcellaw
1 review
1 helpful vote
May 6th, 2015
Verified purchase

I've been shopping at Sammy dress for sometime now and I've made a several purchases from them and they continue to impress me.
They have a pretty good variety in their clothes and they are super cheap.
Another plus point with Sammy dress is their promotions which they have almost all the time.
Be careful when selecting the sizes though because they are smaller than the usual UK or US sizes so make sure you go a size up when you're placing the order.
I will be purchasing more items from Sammy dress in the future since they save me a lot of money.

Thumbnail of user shellzh
1 review
0 helpful votes
February 19th, 2016

"I love this site. Sammydress has a wide variety of products. I have ordered various products from them and they have all been fantastic. Sammydress also has excellent customer service. If you have problems with your orders they are always willing to resolve any issues that may arise"

Thumbnail of user newp17
1 review
0 helpful votes
February 24th, 2016

Best prices I've seen thus far. Even better than wish, and Sammydress has some insane sales and rewards too.
You really need to keep in touch with customer support though and let them know if you are having trouble with anything since it is an overseas warehouse.
They're really good at troubleshooting and politely walking their customers through simple fixes. Just talk to them (:

Thumbnail of user dwaynef7
1 review
5 helpful votes
February 5th, 2015

Ordered in mid-November and it still hasn't arrived. Contacted sammydress and was told that because it was coming from China, it would take awhile. Understood but unless a Chinese man is walking through Asia and swimming the Atlantic, it doesn't take this long. Absolutely ridiculous. Terrible site. You get what you pay for

Tip for consumers:
Go to the mall. Don't waste your time

Service
Value
Shipping
Returns
Quality
Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Dwayne,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
For the issues you mentioned, we need to explain for you:

All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
From time to time with thousands of shipments there will be an occasional issue with shipping.

You can tell us your order number firstly, we will check the details from related shipping company for you, please don’t worry.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Best Regards
Sammydress Customer Service

Thumbnail of user omare21
1 review
1 helpful vote
March 27th, 2018
Verified purchase

Sammydress not only offers a large selection of the latest gadgets, but also aims to keep their price the lowest worldwide. If you find identical gadgets elsewhere which are cheaper than our free shipping prices, you can submit a price
Match request on the product page, and they will price match within 48 hours.

I had such an amazing experience with Sammydress, i was really satisfied with the service so as the shipping

Thumbnail of user michaelj123
1 review
1 helpful vote
October 15th, 2015

I bought about 60 dollars worth of clothes, on top of the 35 dollar shipping fee to Canada I got the items shipped in two different orders. I had to pay duties and taxes on the items which is completely ridiculous. Over 25 dollars on both orders for just duties and taxes. For 60 dollars worth of items I paid close to 150 dollars. Completely scam. Additionally, NOT A SINGLE clothing piece fit as described, way too small.

Tip for consumers:
do not order from here

Service
Value
Shipping
Returns
Quality
Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Michael J.
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thanks for your kindly understanding and continued patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user jocs
1 review
1 helpful vote
January 8th, 2015
Verified purchase

I love Sammy Dress! As long as you order one size larger than you think you'll need, everything fits fairly well because their sizes run very small. Their clothes are extremely cheap, but I am always pleased with the quality when the items arrive. I have ordered from Sammy Dress multiple times now, and will probably do it again in the future! :)

Thumbnail of user fredf39
2 reviews
8 helpful votes
January 22nd, 2016

Very misleading, you think your getting a quality product from the United States, instead you get a really cheap knock off from China and the import and duties charged... unbelievable! Avoid this business!

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Fred,
Thank you for your feedback.We regret things did not work well for you.
We are here to assist you to resolve the quality issue.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user aliced52
1 review
0 helpful votes
August 19th, 2017

Inexpensive cute and fashionable accessories, super fast customer service if help is needed. Excellent to find original goods that are super expensive in my country.

Thumbnail of user evelynea
1 review
1 helpful vote
January 30th, 2016
Verified purchase

Sammydress is now my favorite online shop with its low prices, high quality products, fast delivery, and the Customer service is really good and helpful! And I love the S-points system! I recommend it to everyone without any hesitation

Thumbnail of user taraneej
15 reviews
30 helpful votes
March 15th, 2017

It takes an extremely long time for any items to arrive. Very frustrating experience. First not all items are even available and second a part of it was sent out on 3/5/17 and is not here as of 3/15/17. Not a happy customer. 2 of the items are back-ordered. Very difficult to get in contact with SammyDress, no 1800 # and I cannot see my order status in my Sammy Dress account. The only reason that I give it a 2 star, is because the Support Ctr. Actually replied to me via e-mail. (I rather get a phone call or call a 1800 #, but they won't call you) UPDATE! 3/27/17. I give 1 more star due to them trying to resolve the issue. I got the shipping refunded, but I still didn't receive my 3 missing items, they suppose to been shipped out now. The 2 items I did receive were very nice a lot of items who show on their website as available are actually not! The website is not up to date, they need to fix that.

Thumbnail of user sammydressh
sammydress h. – Sammy Dress Rep

Dear Taranee,

We are sorry that you are experiencing issues.
Please note that stock and availability shown on this site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received. ​
We have sent you a message via our Support Center, please reply to us via a ticket.

Thank you very much for your understanding.
Thank you,
Sammydress Customer Service
http://www.sammydress.com/

Thumbnail of user camillat2
1 review
0 helpful votes
August 22nd, 2017

I bought some clothes and shoes. Size was perfect for me but I think clothes fits a little bit smaller than usally. You have to wait a little for the pack to arrive but when it comes you can find exactly what you have choosen. Price are really good considring quality. You can be faboulous and fashion without spending so much

Service
Value
Shipping
Returns
Quality
Thumbnail of user laytishag
1 review
0 helpful votes
April 15th, 2016
Verified purchase

Over the pass couples of months I have been shopping from Sammy Dress online. The materials or products are very good. I even order for other people and they do enjoy the items. At times I wasn't happy for some my products but after I report it to the company, everything was resolve. I guarantee you to try Sammy Dress and you will enjoy and don't want to stop shopping. You even get discount, coupons and more... Am so excited to be shopping there.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user sammydressh
sammydress h.

How do I know I can trust these reviews about Sammy Dress?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Sammy Dress?