So I ordered my dress on August 4th and I have still not received a tracking number, I tried to submit a question about it and was told my order number was wrong. Have i just been ripped off?

asked by charlene s. on 8/22/15

29 Answers
Thumbnail of user laurels3

Yes, probably. I did receive my order eventually but they duplicated my order, charged me twice and refused to refund me. I pay through Paypal and theyhelped me recover some money after 3 months of trying. Please do not deal with this company, they are cheats and dishonest.

Helpful  (5)
Thumbnail of user sarahb142

Yes! You have! This company is a scam!

Helpful  (3)
Thumbnail of user elainec17

You only receive a tracking number if you pay for it. Does not mean you have been ripped off. Sometimes your order may not be in stock and it can take a month or longer to receive your item(s). Put in a ticket and ask customer service about your order. They have always answered my questions. Good luck! I'm sure you will receive it.

Helpful  (3)
Thumbnail of user saralynh

You don't receive a tracking number unless you pay extra for it. It does usually take about a month to receive your item if it's standard shipping.

Helpful  (2)
Thumbnail of user maddisenh

It took 3 months to get my dress from them

Helpful  (2)
Thumbnail of user stephanieh30

Like I said it can take months to receive and most of the time you will get the wrong item.

I will never ever order from there again

I do wish you the best:(

Please review negatively so we can make a
Difference and make sure no one else gets scammed!

Helpful  (1)
Thumbnail of user vimail

Bad news the thieves have ripped you off, they are absolutely nasty, don't order from them. Spread the word so others can avoid the same fate as us. I did not receive my refund since March and will not be seeing my money. They do not respond to emails.

Helpful  (1)
Thumbnail of user barbarah52

Hi, put in a ticket and ask the status of your order. They will answer, sometimes takes a couple of days. Ask if your item is in stock if it isn't it will take longer than one in stock. I have waited as much as 8 weeks for an item. I am satisfied with what I get, you must be patient it takes awhile.

Helpful  (1)
Thumbnail of user alexr73

If your order was wrong im sure they can fix it if you show them proof of purchase ive ordered 4 times i had trouble with one item i ordered it late feb, but it was out of stock i didn't receive it till mid may they so times have wait list on hot items too.

Helpful  (0)
Thumbnail of user farkhaa

Hello Charlene,
I would try to keep on sending a ticket to them and ask what is
Happening with your order. It should have been shipped out by now.

Helpful  (0)
Thumbnail of user jackiec33

The company isn't right. It should not take a month. Its impossible to talk to someone or get a refund. I put mine down as a lesson learned. My only recourse is to tell as many people as I can how bad this company is. I did read the reviews on their website before I order. It said some items might be back order. That's an understatement it's all orders! The quality of clothes is ridiculous to!

Helpful  (0)
Thumbnail of user takeiac

This company can't be trusted. I ordered two dresses from them 11/2014 I haven't received them yet. I filed numerous complaints. Ppl need to stop wasting time with this scam company. Guess what Amazon sells the same crap as them. At least you'll receive it through Amazon.

Helpful  (0)
Thumbnail of user buyerc

I'm still waiting on my refund since March... This company is a scam and should be shut down!

Helpful  (0)
Thumbnail of user lydias7

A. I don't think you have been ripped off. I order stuff in July and received almost 2 weeks earlier than their anticipated date give. Had a tracking number but could not trace I guess because the items were actually from from China, but like I said I did recieve my stuff. Two of the items were not in stock and when I queried they indicated as soon as stock came in it will be shipped, and it was. I really did not have a problem with this site. The customer service was prompt in answering queries. They even offered to refund if I did not want to wait until they got new stock. Be patient a bit longer remember it coming from China...

Helpful  (0)
Thumbnail of user charc3

They do take a long time because from what I understand they it being shipped from China. I received my stuff about a month later.

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Thumbnail of user fayea4

Probably, but you're in good company:)
My ordeal with them started in April, and I still haven't received a garment I can wear OR satisfaction. Every few weeks I'll get an email from them asking me for my address so they can mail me a refund or if I would like for them to send a replacement(s). (Uh, did they not have my address to send the garments in the first place?) I reply and don't hear from them for another few weeks, and then the cycle repeats itself.
Faye.

Helpful  (0)
Thumbnail of user keyc

No, I had that problem. Their tracking numbers are not recognized here, you have to place it in google. Sadly it may take awhile to receive, I ordered in December and didn't receive until late February. I would never order from them again, I did have a missing item also and the qualities not what you see.

Helpful  (0)
Thumbnail of user deel29

No you are being ripped off. You will not get a tracking # until it has been shipped out. Just leave customer service a ticket and they will respond. P.S. It does take a while and sometimes it will ship in separate shipments. Don't forget different time zone. I have always gotten my shipment Never any issues.

Helpful  (0)
Thumbnail of user abidb

Have you checked to confirm order #. Tracking numbers are usually available when the merchandise is shipped, which depends from product to product, and delivery from suppliers. You can ask them for an approximate date when tracking numbers are available. I am confident that your order will be fulfilled despite the long time it is taking.

Helpful  (0)
Thumbnail of user whitneyj5

I never got my stuff either. I had to take it up with paypal before they even responded to my tickets. Go through Aliexpress next time for the same stuff. That is much safer than this website.

Helpful  (0)
Thumbnail of user debb651

In order to get a track number, one must pay 1.99 at checkout. Sammydress gives you 3 options for shipping: Flat rate, standard shipping & expedited shipping. Shipping can tend to be high, considering that the merchandise comes from China. But sometimes it is just as cheap to pay for expedited shipping instead of standard shipping. Fortunately, I have always had great service from Sammydress and the quality of every item I have ordered is surprisingly good, no complaints.

Helpful  (0)
Thumbnail of user rhondaw12

I never got the item I ordered and I never got a refund after months and months

Helpful  (0)
Thumbnail of user patriciam53

By using PayPal when I order from them (my first and LAST order from them) it took a good 4 weeks to get part of my order. When the other blouse on the order had not arrived in two months, I sought help and got it from PayPal. Be smart! Don't do business ever again with this scam of a company. You will not be pleased if and when you do get your merchandise.

Helpful  (0)
Thumbnail of user bb102

It took my order a month and very disappointed when I got it. DO NOT order any of their shirts for men. They are for little boys. I ordered a mens large shirt and I received a shirt that would fit a 13 or 14 yr old boy and one of the bottons came off as soon as I opened it. Very cheap junk. If you go to their website there is a button for 'contact'. You may have been burned but try to contact them and see what happens.

Helpful  (0)
Thumbnail of user amyw64

Its very possible. These clothes are produced in Asian sweat-shops and sizes are also not USA sizes. If and when you get it don't be too shocked... lesson learned.

Helpful  (0)
Thumbnail of user amandal49

I have never had this problem with the website, try checking you spam folder as well. Always get the insurance and tracking number, its a little bit extra but worth it to not have to deal with the hassle of just being in the blind. And also if you choose the cheapest shipping option it will take longer, i did it the first couple of orders and the longest i waited was 3 months so i dont you that shipping method anymore. But the second cheapest i longes i waited was 1 month for my package.

Helpful  (0)
Thumbnail of user th4259

Hard to say with this website. Plan on waiting up to 3 months to get your item and if you didn't pay for shipping, they will not be very helpful with you. Hang in there and wait for it to arrive. Hopefully you ordered a size larger as their stuff runs small. If you don't get your dress by December, start bothering them again through their customer service page. I don't think it makes a difference, but it made me feel better to be taking action. Best of luck to you.

Helpful  (0)
Thumbnail of user heatherk22

It has been 4 months and 24 days. And I have still not received my order. Took me months to receive my refund. Recently I finally received it. Will never deal with them again

Helpful  (0)
Thumbnail of user susyo

I have order twice with no issues. Your concerns bring me concern.

Helpful  (-1)

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