I was promised my order would arrive in four months (ridiculous, right?), but I'm worried what will happen if it doesn't. Do I get my money back? Will they re-ship things for free? Has anyone else had this issue?

asked by Misty G. on 3/3/16

8 Answers
Thumbnail of user sammydressh

Dear customer,
For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you.
Sammydress Customer Service
http://www.sammydress.com/

Helpful  (-1)
Thumbnail of user debb651

If you didn't choose expedited shipping, it can be a couple months before you get an order, but 4 months does seem like a long time. I have learned to find out whether an item is in stock before you order it, because if it is out-of-stock, it will take longer while they wait for the merchant to get it again. For example, back in January they informed me that 2 items I had ordered were out-of-stock and would not be available until March. I was given the option to wait or choose something else, and I did the latter. As for getting your money back, I have always paid using PayPal, so if I had an issue with something, Paypal would see to it that the matter was addressed. They did reship a bathing suit for me that didn't fit for free, though I never got it. Things do get lost in the mail. However, they gave me store credit and I was not required to return the ill-fitting bathing suit. I have read lots of horror stories, but overall, I am pleased in my dealings with Sammydress. If you have not set up an account on their website, please do so, and then submit a ticket about why it is taking so long for your order, and when you can expect it. They usually respond within 24 hrs, though sometimes it has been 3-4 days. I hope that this helps in getting your matter resolved.

Helpful  (1)
Thumbnail of user lynnp43

I was told 15 business days (3 weeks) and it was about 6 weeks. The clothes would fit a Barbie: An XL is size 8 and an XXL is a size 10! I complained 10/3/15 and it is now March 2016 and I am still waiting for my promised refund to my credit card.

Helpful  (1)
Thumbnail of user tomr74

Hell no is correct

Helpful  (0)
Thumbnail of user ninar18

Yeah you will be waiting a long time like a 100 years. DO not wait for them to do it. YOU need to call your credit card company and and file a report they will get your money for you.

Helpful  (0)
Thumbnail of user janinet3

No. Ha. ha.ha... ha... I got a shirt after I waited ~ three months for it. I am telling the truth and I ordered large because I knew the clothes were cheap. It was very tight and of course there is no way I will go through the debacle of trying to return it. I gave it away. Please watch yourself here.

Helpful  (0)
Thumbnail of user jonasm33

Absolutely not. I bought a jacket "M" size and it is a XS actually. I spent weeks trying to get a refund and just got it after publishing a bad review. I've asked to change my review in order to get a refund. Be careful.

Helpful  (0)
Thumbnail of user nelliep11

Size runs small. Plus i'm still waiting on a order from aug of 2015/ DO NOT ORDER FROM THIS COMPANY. Try to send my order # in and the reply was the order number was wrong. Stay away. Go to jcp Walmart kmart any place but here

Helpful  (0)

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