RoseWholesale Questions & Answers

3,305 reviews

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Here’s what consumers have asked with answers from RoseWholesale staff and previous consumers.

650 questions answered

14% answered in 1 day

Question:

You have not answered my three emails re order no.1145. you sent me the wrong item. either refund me or send the item i paid for as soon as possible

Question:

Why do you not answer my three emails when i advised that you sent me the wrong item that i paid for?. order no. 1145.

Question:

This online store rosefacts.com is a scam!!!! they take money and send fake tracking numbers and if you are even sent anything at all it is crap This online store rosefacts.com is a scam!!!! they take money and send fake tracking numbers and if you are even sent anything at all it is crap

Answer:

If you have order issue with Rosewholesale, please offer us the order number to check your issue for you.

By CustomerService R., over a year old

Question:

How long does shipping take / How long does shipping take /

Answer:

All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process. Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them. For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.

By CustomerService R., over a year old

Question:

Hi, who is bestcustomerservice2016@gmail.com Hi, who is bestcustomerservice2016@gmail.com

Answer:

Sorry, we don't know. If you have any issue, please contact Rosewholesale here: https://support.rosewholesale.com/ticket/ticket/index

By CustomerService R., over a year old

Question:

What material are the tapestries made of? What material are the tapestries made of?

Answer:

Which item do you refer to? Please offer us the item link to check it for you. Also you can check the material in the item description.

By CustomerService R., over a year old

Question:

What material is tapestriesmade of =polyester?

Question:

Every review is negative because people are telling the truth. this is a scam. i ordered $36 of merchandise and they charged me $121 in shipping. Every review is negative because people are telling the truth. this is a scam. i ordered $36 of merchandise and they charged me $121 in shipping.

Answer:

Unfortunately, not all our reviews are positive. Of course, occasionally we may come across some issues, however we are always looking for solutions to improve our over all shopping experience for our loyal customers. We are always here to help and give our customers the best solutions possible and value all feedback. Shipping cost depends on the shipping method that is selected and weight along with the shipping time and the destination country. All of our customer orders are shipped abroad which affects the delivery price. So the shipping fee is higher than local stores. We offer a large selection of products that are available with free shipping. Please check out our free shipping herehttps://www.rosewholesale.com/cheap/free-shipping/

By CustomerService R., over a year old

Question:

How do i do a return on rose wholesale for a refund? How do i do a return on rose wholesale for a refund?

Answer:

Please kindly offer us your order number, we will offer the return instruction to you.

By CustomerService R., over a year old

Question:

Hi, how do i go about returning an item? Hi, how do i go about returning an item?

Answer:

You don't! You were scammed! Dispute and file complaint now

By Shelly h. over a year old

123456...75

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

RoseWholesale Questions & Answers

You have not answered my three emails re order no.1145. you sent me the wrong item. either refund me or send the item i paid for as soon as possible

Why do you not answer my three emails when i advised that you sent me the wrong item that i paid for?. order no. 1145.

This online store rosefacts.com is a scam!!!! they take money and send fake tracking numbers and if you are even sent anything at all it is crap This online store rosefacts.com is a scam!!!! they take money and send fake tracking numbers and if you are even sent anything at all it is crap

How long does shipping take / How long does shipping take /

Hi, who is bestcustomerservice2016@gmail.com Hi, who is bestcustomerservice2016@gmail.com

What material are the tapestries made of? What material are the tapestries made of?

What material is tapestriesmade of =polyester?

Every review is negative because people are telling the truth. this is a scam. i ordered $36 of merchandise and they charged me $121 in shipping. Every review is negative because people are telling the truth. this is a scam. i ordered $36 of merchandise and they charged me $121 in shipping.

How do i do a return on rose wholesale for a refund? How do i do a return on rose wholesale for a refund?

Hi, how do i go about returning an item? Hi, how do i go about returning an item?

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