Here’s what consumers have asked with answers from RoseWholesale staff and previous consumers.
First, I want to offer my sincerest apologies to you for the issue. Because it is international surface mail and there are some external factors which may cause some delay on delivery time. Please rest assured that you could contact us through our support centre if you still haven't received your package.
The sizes run small, as with most (if not all) Asian stores. However, the size charts are very clear and helps you to choose the correct size. The first time I ordered a dress, for example, there were two tabs on the chart. The first tab, "Size Chart" showed Bust, Hips, Length and Sleeve measurements. These measurements were available in both CM and Inches (I looked at inches, because I am more familiar and more comfortable with inches). The other tab was "Size Conversion Chart", which showed global size equivalents. So I know that I wear a UK 10, which is a M in regular sizing. Based on their chart, that size is equivalent to a L, in their size. I bought a large and it was a perfect fit. It fitted just like the medium I usually wear. In my opinion, if you take the time to read the charts properly, and you know your body measures or the size you normally wear, you will be able to choose the correct size for you.
Please understand that we have warehouses in China and many overseas warehouses. It is according to your items.
ERR, GIVE UP, MICHELE. THIS COMPANY IS A SCAM, MOST LIKELY YOU WILL NEVER RECIEVE YOUR ORDED (AND PAID FOR) ITEMS. IF, BY SHEER CHANCE YOU DO RECEIVE ANYTHING IT WILL BE OF MASSIVELY SUBSTANDARD QUALITY, ONLY WILL FIT AN ANOREXIT CHILD AND BE TOTALLY NON-FIRE RESISTANT. GIVE UP NOW…. BIUT INFORM ALL AND ANY LOCAL CONSUMER PROTECTION AGENCIES THAT YOU CAN… THIS COMPANY MUST BE PUT OUT OF BUSINESS, IT ROBS PEOPLE EVERY MINUTE, EVERY SINGLE DAY…
DON'T ORDER! Most importantly if you want biggers sizes! They are WAY OFF even from the charts they show in the page. Just don't do it, unless you want to lose a lot of money. The clothes are horrible quality and they won't probably fit either way. Don't bother.
Please rest assured that we allow the return and please check our policy: http://www.rosewholesale.com/m-article-id-16.html
Hi Tracy, I agree with the others who have answered your question. It's not a scam--as in they take your money and you never get anything in the mail. If you're a petite (under 5'5' and slim) girl, then many of their clothing items will fit you. I happen to be 5'10, and it's just hit and miss. I've gotten some really cute maxi dresses that fit (ankle-length) and others that hit mid me-shin. It's definitely a cross-cultural experience and you just have to set your expectations differently than when ordering from the U.S. Personally, I've found the quality of the items to be great. It's the sizing of the clothing that is troublesome. As Angela mentioned, they have size charts for everything, but you can't count on them. I just order 3 maxi dresses, and 1 was exactly as long as the site said and fit perfectly, while the other two were substantially shorter. In this instance, they refunded me 20% of the price paid, and are giving me points toward future purchases. I've ordered from them 3 times so far, and I've ended up with some really cute things, and some that just don't make any sense! I will use the site mostly for jewelry--they have so much unique jewelry... it's fun. And it ships for free. Also for shoes--but they don't have shoes that fit above size 8 or 9. They really are geared for Asian shoppers. I will still shop there but I likely won't order more clothes from them--just because of the sizing problem. And as someone mentioned above, I always buy at least one size larger than I would in the U.S. Sometimes 2 sizes larger. They are much more lenient with jewelry, and when they send you faulty jewelry (i. E. I got 2 necklaces that don't open--clasp is glued or stuck shut)--they just send out replacements for free. That makes sense to me. It's faulty, I shouldn't have to pay for returns. But with the clothing--when I get ripped clothes (twice so far) or dresses that are 8 to 15 cm shorter than the site describes, and I have to pay to return them... that's the one thing I really don't like. I go in knowing that I have friends and family who are shorter than I am, and if something I buy is too short, it gets gifted to a family member or friend. I have made one return--it was the first order, and I had ordered 10 maxi dresses. 1 one torn and 7 were far too short. For $20 I returned $80 worth of merchandise to China, so for that, it was worth it to me to pay for the return. I hope that helps a little!
You need to read all of these reviews; this company is ripping us off. Their pictures are nice beautiful items, but they substitute crap if you are lucky enuf to get. Most of the time, they just don't send and keep your $$$. I put the two items I did receive in the trash. DO NOT ORDER from these morons. Buy American!
Everything i have ordered seems comes from a different warehouse... all i know is hong kong but, once home i'll check to see if i still have packaging with an address... stay tuned.