RoseWholesale Questions & Answers

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Here’s what consumers have asked with answers from RoseWholesale staff and previous consumers.

650 questions answered
14% answered in 1 day
Question:

How affective is the online service.?

Answer:

We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ Please rest assured that we will reply you in your ticket.

By CustomerService R.,
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Question:

I have been told by many that the sizes are not u.s. sizes. if you order a large it is actually a small. i wear a medium top so if i order a large or even extra large it will be too small.

Answer:

Most large won't fit a 5yr old. I won't order again

By Jill K.
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Question:

How much is the shipping to philippines? does anyone know?

Answer:

Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each avaialble shipping method at the lower left corner.

By CustomerService R.,
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Question:

How do we have this business shut down?

Answer:

Please note that we are a proper registered company that has been around since 2007. We are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

By CustomerService R.,
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Question:

Some bad review regarding people not getting their order. what's up with that?

Answer:

Please understand that it is the international trade and please check our shipping policy: http://www.rosewholesale.com/m-article-id-39.html Please contact our Support Center if you have any problem: http://support.rosewholesale.com/

By CustomerService R.,
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Question:

Answer:

I can't believe Facebook is still allowing them to advertise on their site. What they send you is NOTHING like the pictures depict. Poor quality, sizing is beyond a joke- maybe for a midget- exposed and crooked seams, the list goes on and on. They are scam artists and continue to rip off unsuspecting people with photographs from high end stores- clearly not what you are actually getting. Someone has to stop these unscrupulous crooks.

By J B.
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Question:

Cuando llega mi otra mercancia que falto espero que me sea enviada y el size del coat no es mi tamaÑo,,,,, resuelvan para que tengan buenas ventas, mary

Answer:

I have had many issues with Rosewholesale. I think they work with our money and then, they say the items are out of stock, they do not return money, IT IS A SCAM, please do not give them a second chance, it a FRAUD:

By Beatriz S.
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Question:

In the about us section on their website, under goals, they claim free shipping internationally. in these reviews, i've noticed people complain of expensive shipping. do they ship free as promised?

Answer:

I waited for months to receive my order, and never did. They did finally refund my $. I have read so many horror story reviews, I think I'm probably fortunate to have never gotten anything from them!

By Allyx M.
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Question:

Answer:

We are located in China and we ship worldwide to more than 200 countries.

By CustomerService R.,
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Question:

I just ordered bathing suits from rose dale today after the reviews i'm wondering if i should have ordered a larger size can i go to my account and order a larger size today?

Answer:

One out of 2 orders never Arrived and what I did receive was a bunch of garbage that did not look anything like the pics. Dirty, runs ridículously small, as in a size large fit my 10yr old niece, quality is shameful. I hate this store and will never buy again

By TIENDA N.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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