• Roselinlin

Roselinlin

Overview

Roselinlin has a rating of 2.94 stars from 3,776 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roselinlin most frequently mention poor quality, credit card, and return policy problems. Roselinlin ranks 15th among Women's Clothing sites.

  • Service
    108
  • Value
    107
  • Shipping
    105
  • Returns
    96
  • Quality
    102

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
15
241
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service, what more could you ask for?
  • This website is probably the best online clothing store out there.

Critical highlights

  • I could only get 15% of the bought item OR 2 send it back within a 2 week delay with no return address to China.
  • Terrible quality that is not even close to what is pictured and basically no return policy.
How would you rate Roselinlin?
Top Positive Review

“The quality of this skirt is excellent. I have bought some clothing from this online boutique.”

Natalie K.
4/17/21

The quality of this skirt is excellent. I have bought some clothing from this online boutique throughout the pandemic months, but it is seen to be worn at high profile events. It also irons well and is easy to maintain.

Top Critical Review

“Buyer BEWARE!”

Jeanne B.
10/13/23

This company is the absolute worst quality I have ever seen in MY LIFE! Material is all transparent, poor workmanship, and after one wash (if i could wear them), will likely be the last time to be worn due to the machine tearing them up! I can't even donate these clothing. So its either throw them away, OR save them for the next time when stores can't stock enough toilet paper! I literally threw my money away.

Reviews (3,776)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (471) clothing store (93) return address (43) return policy (74) shopping experience (59) quality clothes (86) credit card (54) return label (22) post office (27)
Thumbnail of user nellyh11
1 review
16 helpful votes
July 19th, 2020

I always went shopping for clothes once a year at the mall and although it would only take me a couple of hours, I really hated the tour, and for me it was an unpleasant trip.
Then, through a friend, I discovered this boutique.
Daily emails are my cup of coffee... now I can't wait to find out what's so special about clothes that I would never have found otherwise. It gets a little bit addictive but hey, I'm getting something for my money that I really want. Thank you!

Thumbnail of user diom1
1 review
3 helpful votes
July 11th, 2020

I stumbled upon this boutique while searching the internet for my favorite jeans design, which nowhere seems to have similar designs. They had my size, 10% discount and free shipping, so they made me happy. My order was shipped approximately 8 hours after my purchase and I received it 2 weeks later! It really made it feel like a unique and personal experience that you just don't get much of these days, especially online. I couldn't be happier and I can't wait to talk about these girls on Instagram! I will definitely be back :) Cheers girls!

Thumbnail of user lucyf74
1 review
9 helpful votes
November 4th, 2020

I love shopping with this website. I usually buy on Thursday after carefully reading the reviews and looking at the photos that customers post. So far I have lived everything I have bought. They usually respond quickly to emails and even refund my money when I accidentally made a purchase that I didn't intend to make. Overall, excellent service on the internet!

Thumbnail of user md445
1 review
4 helpful votes
February 21st, 2020

WOW! I wish I had read reviews before purchasing sweaters from this company. First off, I didn't realize their products were manufactured in China. It added to the timing of receipt by an extra 40 days. More upsetting, was the quality of the product. Abysmal is not even a good word to describe. Don't be fooled (as I was) by their online pictures. The quality made me a) sad for the poor people that made it and b) angered by the company that exploits these workers. My sweaters were torn, thin on thread, dirty, and in one sweater the stitching completely unsewn. Amazing in a way to see such product being sold! Whoever owns this company has no quality control and worse, no morals. My message: STEER CLEAR!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user julied379
1 review
5 helpful votes
March 8th, 2020

This company is a fraud. The items are horrible - from fabric, design to fit. Impossible to return or get a refund. Shocking that it is in business. Shame on me for not reading reviews. Is there a way to shut it down?

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user mariag810
1 review
3 helpful votes
April 29th, 2020

Over one month of not hearing a single word from this company and checking the reviews of over 800 people about this company, I file a fraud claim with my bank. I also emailed the company to tell them that I did not want anything from them now and to cancel anything that they ever had with me as a result of their deceiving tactics. The day after I emailed them the cancellation, they sent me an email for the first time saying, cancellation is too late, here i the tracking number - we just shipped the items. Their return policy on their website is a joke. No return address and just about everything in their website is final sale. Which falls in another category of no returns. I have reported them to the attorney general, but please know this is a company housed in China, using different names and addresses in the USA- a total joke. Let me predict what is going to happen next as I see it in all the reviews: they are going to reply back with " I am so sorry for your disappointment. We are here to help you, please contact us with your order number...". It is all a charade,

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user susang2992
1 review
30 helpful votes
August 18th, 2022

I bought a blouse from this site size small. It was way too big and poorly made. I contacted them about a return. The blouse had to be returned to China at my expense. The postage is more than what I paid for the blouse. Roselinlin.com offered an alternative. They will refund 15% and I keep the blouse. I feel cheated.

Tip for consumers:
Don't order from this site.

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user danah279
1 review
1 helpful vote
August 27th, 2020

I m delighted that I took a risk and ordered clothes on this website. Shipping was very fast. I received it in just over two weeks. The shirts were of better quality than I expected for the prices. Everything fit perfectly: the measurements listed were accurate. I feel like I've gotten a real bargain. I certainly expected to be expecting a lot more and receiving worse quality products at such great prices. I will buy again for sure!

Thumbnail of user charlotteh210
1 review
1 helpful vote
December 7th, 2020

This site has the best, it has affordable prices. They even provide customer reviews that help choose your product well. Payment is easy. I'm a fan! I will recommend it to everyone :)

Thumbnail of user pattym230
2 reviews
15 helpful votes
July 26th, 2020

I spent over $100. Never seen such poor quality of clothing in my life. If it's not American made don't buy it. I should have known. What a joke and a waste of money. I put them right in the trash where they belong. You

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user lindah1518
1 review
1 helpful vote
May 3rd, 2020

Great website presence for Roselinlin. But Items are not as shown, poor quality fabric. Like disposable clothes. This company is China based evidently a subsidiary of SRFashion. See their Facebook reviews... for yourself.
I ordered 10 items but received 7. I contacted Roselinlin customer service, multiple times. They promised a refund but wanted me to drop the claim first PayPal was not much help either. I have put in a claim with VISA. The refund promised was short of the correct amount but I have yet to receive it, a month later. Clothes may look great on the site but in good conscience I cannot recommend Roselinlin to others.

Tip for consumers:
Do not depend on shipping from China.
Customer service is online and are not reliable.
Fabrics are thin.
All linen type fabrics will require ironing and possibly starching for wear after laundering.

Products used:
I have not used any yet, saving for travel.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user arelyb3
1 review
0 helpful votes
July 24th, 2021

It is my favorite online store. Somehow I came across when looking for clothing stores to browse online. Always has discounts for amazing clothes. You can get great products at a great price, they also have my taste in clothes that convinced me. I don't think any other online store can make me change my mind.

Thumbnail of user colleenh242
1 review
1 helpful vote
July 5th, 2021

The clothes are not the same as what the picture looks like. Very cheap hand made looking from amateur seamstress.

Tip for consumers:
Do not order anything it is all knock offs.

Products used:
None

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user corelg1
1 review
0 helpful votes
December 5th, 2020

A brilliant website to deal with. I emailed them and they sent me links to measure the correct size for me. They kept me updated with the progress throughout the process. I cannot say enough about how great it is to deal with this website. Plenty of reasonably priced clothing to choose from and the website is easy to negotiate. If I could, they would get more stars. Thank you, I am a very happy return customer.

Thumbnail of user kathym929
1 review
13 helpful votes
June 25th, 2020

I ordered clothes from Roselinlin in early April. It is now June 26 and the shipment has not arrived. They claim to have sent the the tracking numbers said it was delivered to NY post office. I called them and the UP Postal representative said this package did not exist. I have asked for my money back and they will not do it. I have a complaint filed with PayPal now.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user tarsilaw2
1 review
1 helpful vote
August 23rd, 2020

Buy on this website some very comfortable and fashionable pants. Ideal to dress in a casual style and for mountain tours, walks, etc. They look great with black boots and Converse-type sneakers. The fabric is fine for the mid season (spring and fall).

Thumbnail of user jezabela3
1 review
0 helpful votes
July 23rd, 2020

I've been a customer of this online boutique for a couple of years, and its items are pretty good for the price. Most items are the size of what is mentioned in the item itself, but if there is any item that does not fit, you will be glad to return them for store credit as long as you pay the shipping fee and if It is damaged and there is evidence that it is free shipping and return most of the time (which is quite reasonable since I have bought from other sites and they try to haggle offering credit even when it is damaged).

Thumbnail of user renataa11
1 review
0 helpful votes
June 27th, 2020

This is the second time I shop here, and it definitely won't be the last. I don't buy online often. This is because it is difficult to reach companies if something goes wrong or when trying to return an item, but my first outfit came very fast and the standard and quality are out of this world. Silk is double lined and very comfortable, not to mention how it stands out from the crowd, how pretty!

Thumbnail of user shannonc546
1 review
17 helpful votes
July 17th, 2020

Like other reviewers, I ordered from this site based on the beautiful photos of the clothing and great reviews on the website. Ten weeks later (after multiple requests to cancel the order and get a refund, all of which were denied), a package shows up with horribly made clothes that only barely resemble the photos from the site. There is no indication on the website that the business is based in China. The business counts on customers not being willing to pay the exorbitant return shipping fees and settling for the 15% refund. Total scam. Don't waste your money.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user marcyb32
1 review
16 helpful votes
June 14th, 2020

I paid $65 for 4 items, and have waited 6 weeks and received nothing. Never any response from them when complain either. Stay away!

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user st483
1 review
11 helpful votes
July 8th, 2020

Comes from China, so expect a couple of months for delivery and pretty confusing tracking information. I carefully used the sizing charts, but still only 2 of the 4 items I ordered fit as expected, and one of them (described as a 'solid' cotton shirt) was practically transparent, which was not evident from the photo. It's not worth the time and effort to return them, so 3 of them are already in the Goodwill bag. Never again will I be sucked in by the attractive pictures or low prices at Roselinlin. Plus, they push a lot of advertising and fill up my Spam folder despite my unsubscribing from their emails multiple times.

Thumbnail of user cnicvc
Cnicv C. – Roselinlin Rep

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Thumbnail of user maryh1427
4 reviews
0 helpful votes
July 12th, 2020

Put my order in in late March 2020. Still waiting for two dresses as of July 13 2020. Ridiculous to have to wait this long! No response from customer service

Thumbnail of user nicolew881
1 review
5 helpful votes
December 10th, 2020

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Thumbnail of user debk247
1 review
4 helpful votes
August 13th, 2023

The bargains are too good to be true. Once you actually have a chance to see and feel the clothes (after they finally arrive), it's obvious that the quality is absolutely terrible. I don't think any of the clothes would survive a washing. Returns to China are essentially impossible, so I learned a costly lesson. I hope this will help you keep your hard-earned money. Please save yourself the headache and shop elsewhere!

Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Roselinlin Rep

Dear Customer,

Thank you for taking the time to share your feedback with us. Our apologies for any inconvenience this may have caused.

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

I’d love to confirm more details about the issue you mentioned.

Would you mind providing us with your order number? Please send us an email about your order number or you can contact is in live chat.

Anout returns, our return address is not in China. We now have many return addresses, and you can return unsatisfactory products to the address closest to you.

All Purchases (except clearance items, swimwear, underwear, bra & bralette, panties, bikini, loungewear & lingeries, bags, and accessories) can be returned within 30 days after you have received the last package of your order.

You can check our return policy here: https://roselinlin.com/information/return-policy

Thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN

Thumbnail of user jurav
1 review
11 helpful votes
January 30th, 2023
Verified purchase

Roselinlin show in store one item(s), sending - different! In pictures nice items, in real - rags. Cheating people! Do not want accept items back, frightening with big costs. Very bad. I'm disappointed.
If you do not want loose your money, buy items in another place.

Tip for consumers:
Do not buy here
save your money for good quality items

Products used:
I bought clothes, but can't use, because of very bad quality.
This store - cheaters
Showing one, shipping another

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 20 hours

How do I know I can trust these reviews about Roselinlin?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.9
3,776 reviews
Have a question about Roselinlin?