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Here’s what consumers have asked with answers from Rosegal staff and previous consumers.
Our wigs are in good quality. If you have more question, please click http://support.rosegal.com/ then submit a ticket. Our team will do our very best to assist you.
Please note that we are a proper registered company that has been around since 2007. We rosegal are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosegal.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please kindly review our warranty policy here: http://www.rosegal.com/warranty-return/. Products under the following categories are not covered by the warranty and cannot be exchanged or refunded: "Sale", " Swimwear", "Lingerie", "Earrings" and any discounted items.
As it’s the first and large order on our website, according to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. Usually, to guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification.
I have responded so many times about this company it makes me angry. They are still scamming people out of their money after all the complaints and bad reviews. Listen girls. It DOES NOT STOP WITH ONE ORDER! They not only charged me for what I ordered, but also got me for another 196.00 for things I didn't order. I ordered 1 item for under 20.00 including shipping. Never recieved anything, and when I finally got ahold of an actual human on the phone. They stated they could only help me if I gave them my bank account information and a copy of my drivers license! Do you know what they can do with this info? I can't be the first or last they've tried this with. They change the name of their companies often and change their phone numbers even more often. Call to order and no problem. Call because of an issue? Good luck. This company also goes under the name Sammydress, Dress lily and I can't even remember the others right now because it's late. SCAM!
We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We are NOT scam. If you have any problem, please contact us through Support Centre http://support.rosegal.com/ and we are always trying our best to help to solve customers' problems.
I personally wouldn't order a single thing from this website. You can find similar/nicer accessories from other companies with the same price, and not have to worry about being scammed. Just read some of the reviews and you will understand why buying anything from Rosegal is not a good idea.
Could you please give us your order number? Our team will provide the best solution for you to resolve the problem.
I never received my purchase. Customer service is completely absent on website, through chat or phone. You can't contact them. Finally, I filed a complaint through Paypal and heard from someone who said my shipment would take 45 days from China. Yea, right. When was the last time you ordered something online and there was no customer service, then have to file a complaint for a refund to find out that it will take over a month for you to get your items? This company has been reported for scam investigation.
