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I'm considering ordering from them but now I'm not sure if I should. Should l ??

Thank you
asked by Sandy B. on 1/16/16
150 Answers
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
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Don't do it. I will never order from them again and I'm a fraud investigator. You will be sadly disappointed in your purchase and will have an impossible time trying to resolve it. There are thousands of reviews giving them 1 out of 5. That should be enough.
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Don't. Do. It.
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I will never order an item from them. I've never seen such crap. Also, when you try to refund it's a huge ordeal, you have to measure the item and take a picture on the measuring tape. ETc. Then they will only refund 1/2. I ended up throwing my order in the trash. The arms are the size on a VERY small child. Ridiculous! Everything looks so cool on the website.
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DONT DO IT!!! They have terrible products that are poorly made. And even worse customer service!!!
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Absolutely not
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Do not do it unless you are an xs chinese girl who can fit the clothing and if you dont mind never getting your money back.
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I surely hope after this swathe of negative responses you have decided against buying from Rosegal, Be aware there are also other websites under this umbrella that are just as bad, and you will see some of the same clothes available on all of them. Please don't trust them, you will be ripped off, they are horrible knock offs. You'd get better quality from an op shop or thrift store.
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Only if you want something cheaply made and I'll fitting. I personally wouldn't buy from them again
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DO NOT ORDER from them. Poor quality and poor customer service. More if a scam company!!
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Only if you understand they are shipping from China and will probably not get a refund if you are unhappy with the product. I ordered $100 in clothes and paid to have it returned overseas. That was the last I saw of the clothes and my money.
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After reading all the bad reveiws, do you think you should. ? I wouldn't have ordered anything if I had done that first.
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NO. NO.NO! DO NOT ORDER, Unless you are under 5' tall, and weigh under 6 stone. This clothing will not fit, even size XXXXL, One of the items I ordered was an extra large ladies jumper, when it eventually arrived 4 months later, it was a boys sweatshirt, a bad counterfeit copy of the item pictured, I haven't seen One 5 Star review, have you?. DON'T WASTE YOUR MONEY.
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No, I've lost money, things haven't arrived, what did arrive took about 4 months and there is no chance of refund if your sick of waiting or clothes aren't right.
They lie to get your money and once you've ordered there is nothing you can do about it.
Don't do it, the clothes are not as nice as they look on the website !!!!!!
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I wouldn't unless you want no customer service and probably the wrong order. Stick with major retailers with reputable track records.
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No. Dont!
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Definitely NO! Their clothes look so cute on the website, but they are terrible quality. The material is very thin. The clothes are also "very" small. I threw 3 of the items I received in the trash. I would be extremely embarrassed to wear them. The things I did keep are less than my favorites that's for sure.
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From my experience then definitely no! Which is such a shame because there clothes do look really nice! I placed an order and didn't receive any items so lost the money! Don't do it!
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Absolutely no is the answer!! Have you nor read all the negative reviews? Please do not order from them.
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Absolutely not! I ordered a sweatshirt it came 3 months later. I ordered a large because I like my sweatshirts a lil big and it fits like an extra small. Don't do it its not worth it!
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Don't do it!!!!
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No. You either won't receive your items, or you will after months and they will be terrible terrible quality. Save yourself!
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No don't do it and keep your coins
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NO!!!!!!!!!!!!!!!!!
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Nope, don't do it. I finally received my package and the quality is horrible. I ordered a faux leather jacket and the material is like shiny plastic. The other jacket was a cargo hoodie mix and it's thin like a long sleeved shirt, not gonna keep me warm for $#*!. I'm returning my items immediately for a refund.
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Never!! Look at reviews of not popular or just a random boutique cause there is a good chance IT IS A SCAM!! Hope this helped!
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It's a total scam. I've even sent Facebook a message saying they should stop the advertising. I'm still really angry. Don't make the same mistake I did!!!
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U should never order from rosegal it has been 3 months waiting for my order till now nothing .i asked to refund my money they accept but till now no money.i am contacting their team same answer for all problems i am sure its an automatic reply.stupid website wirh stupid team
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I will never order from them again. The quality of their product is nothing like in the photo. The photos make their clothes look SO CUTE!!! But when the shirt FINALLY showed up, I donated it to Non-profit clothing store as a tax write-off. It was horrible! And tissue-paper thin.
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NO NO NO I ordered in December, it is now Jan and they're telling me I won't see the items til Feb, offered me a refund and 200 points, which I have seen neither one, no clue WHAT their point system even is and NOBODY will answer emails, they continue to send the same "original email" with only MY replies.... there are better companies out there, I highly recommend shopping else where...hope this helps
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No!!! Do not order from them. They are terrible.
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NO!!!!! Clothes are poorly made with poor material! Takes forever to get them,sizes are super small. I wanted to send them back which was a huge struggle and they wanted me to send them to China. Look into another website but check out the FB page and on YELP before ordering. I should of before ordering from rosegal - almost every single a customer writes about the company is bad. DON"T order from them!!!
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Noooooo stay away stay far far away lmao
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Not unless you enjoy being stolen from. They and their affiliates are scam artists. They stole my money, never sent my items, lied, scammed and blocked me, took me four months to get my money back only after showing them that I reported them to my states District Attorneys Office for cyber fraud.
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In one word NO !! Am still waiting for a refund from 10 months ago - so unless you're a size 6 and don't want quality clothes( nothing like their adverts) don't waste your time or money.
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No. If you want to throw money away, donate it to someone who deserves it.
:)
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Please dont,it's just disappointment ,cheap,wrong size PLEASE DONT
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Nooooooooooooooo .....really its up to you but i guarantee you will be next on this blog regretfully writing your experiences everything is done from China thats all i have to say clothes made sizes in reference to Chinese people quality 0 and customer service the worst i have ecsr experienced im out 60.00 for there error so again noooooooo
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NO!!!! Please do not. The clothes will not fit and you will never get your money back. I'm still trying to get my money back from an order in May 2015!!!
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No, don't waste your money. The clothes are nothing like the pictures! They are aweful and if you try to return them they harass you about it and then if you persist and they take a return you have to mail the garbage back to China at your expense. This is a scam!
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No! A thousand times no!!! It's tempting because the clothes look super cute and they are priced right BUT...you will get what you pay for. You have been warned :) oh..and Dresslily is the same company. They operate under multiple names....beware.
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Literally the biggest waste of money and time. I actually ended up getting my clothes (3 months later) and they were some of the worst made items of clothes I've ever bought. One was a sweater which after 2 wears has dwindled down to random pieces of yarn. This was such a joke. Honestly if I can just save one person from buying from them I'll be happy. Customer service was also horrible. Never received one response until I canceled my purchase via us bank and then all the sudden they were all over me to get their money back. They spoke very little, broken English so communication was pointless. I did get my clothes so I did cancel my dispute but I wish I didn't because of how horribly made everything was. Never, ever buying from this pathetic excuse for a store.
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No. Unless you want to be ripped off
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I wouldn't. I gave the clothes that I ordered to goodwill. The quality was extremely poor.
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I would suggest not to. The initial disappointment with every item ordered and then the months of frustration trying to get my money back was just not a happy experience.
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I would suggest not to do so. I'm very disapointed with the customer service. I paid extra to have fast shipping and after a week I hadn't heard from them so I contacted them and was told my item was on back order and I wouldn't relieve it for 6+ weeks. I ordered my item for a trip so that didn't work for me so I asked for a refund. And that's when they stopped communication. So now I'm out $45.
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It shouldn't even be worth considering. If you want to take a risk, go right ahead. You seem smart enough to read reviews so when in doubt, avoid taking a chance. Looks are decieving trust me, they will take you on a ride you will never forget! Run straight for the hills and them out of your mind.
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I wouldn't recommend it. They ship from China. U won't get your stuff EVER. IVE NEVER GOT MY ORDER AND ITS BEEN SINCE 12/27/2015 I've emailed the merchant and PayPal who I paid through. Still no response. Read all comments customers left. Before ordering. It's your choice. They also took my money next day. But no tracking info nor a response. Ugh I'm fed up.
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I guess you got plenty of answers to you questions, so once more ,Don´t waist you time and money this AH... they need to be outside the market.
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As you can see by all the negative reviews don't do it!! Rosegal should feel real good about all the people they ripped off.
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If you can't decide that from all the reviews, then yes, you should.
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NO!!!!!!
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No! I have items I've never received from last August. Don't let the prices confuse you !
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No, I never got the dresses I ordered and had to dispute with paypal. 6 monthes later I finally got my money back. 5 monthes after that I finally got one dress.... the others are still mia
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Don't Do it. The stuff looks cute online but nothing looks like what you wanted and ordered. Very cheaply made clothes. It took over a month longer to get my items than the company said it would.
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No, takes forever and clothes are cheap in quality. I threw the blouse away that I ordered.
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No! Nein! Nought!non! You will never see the clothes and you will never see your money ! These bastards should not be allowed to sell or advertise anything!
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No I don't recommend buying from them. Clothes aren't good quality and I spent weeks trying to get a refund for missing items/expedited shipping method that wasn't used but they only offered me a $2 coupon for their website.
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No - honestly if you could see the state of the thing they have sent! It's nothing like I thought it would be! It was listed as a cardigan - but the fabric is awful - some kind of cheap nylon! Ok it wasn't expensive but it is completely un wearable, also it took 3 months to arrive. It looked quite nice on picture, if I had realised it was coming from China wouldn't have ordered it!
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Definitely not
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No no no no no no no no no no no NO!!!! Sounds like a good idea at the time but READ THE REVIEWS!!!! The dress I bought, when I finally received it, was not well put together and had no fabic or size label. The company, however, at least in this country seemed to want to make it right. I would never order from any of the sites like them such as Sammy girl either. Unless you like playing the lottery.
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Same thing happened to me as Cheryl W. Do not buy from them. Material is shoddy and the sizes are for small Asian women.
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No! The clothes ( if they show up) will be too small, strings hanging off of them, and probably take months to arrive. I have only received half of my order that I ordered in November. They said they would give me a $10 inconvenience fee and then took it back after one item finally shipped.
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Absolutely NOT... these clothes are of very poor quality and the sizes are to fit children. I ordered 4 items and they were all just horrible with no regard of any kind or resolution from the company at all. You'll be nothing but disappointed if you go through with ordering anything from them.
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NOOOOOOOOOOOOOOOOOO! THEY ARE CROOKS!!!! I WANT THE ATTORNEY GENERAL'S OFFICE TO NOT LET THEM SELL IN THE US.
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Personally I wouldn't once I got all my orders I have removed them from my phone sizes were fine for me some of the clothes were poor in quality but ultimately they come from China and take ages. They charge extra for faster deliveries but then do not deliver within the time frame which too be honest breaks consumer law. Customer service was atrocious only way I got my shipping charges back was to put a poor review on here very bad company. I had better service from wish but they are also Chinese but refunds were much better and delivered quicker
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Simple answer. NOT a chance!!
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Take whatever you were going to spend on Rosegal. Throw that money in the trash. You have STILL received a better value for your money than if you ordered.
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Do not even. Very very shezp quality. Ypu will be waisting your money. Very bad service
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I never got my order and they tell me that they'll refund me $20 on a $50 order and all I wanted Was my stuff. I wouldn't order from them ever again
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No
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No!! They're a nightmare to deal with!! Just don't do it, the clothes are nothing like the pics and are even worse quality than the garment says it is.
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I wouldn't waste your $$..the aggravation of trying to get confirmation of the purchase, whether or not it shipped, when you can expect to receive and worst of all getting a refund, is NOT worth the aggravation!! You can similar items, and some better quality itema from Amazon & if you don't have Amazon Prime, sign up for the free 30 day trial. You will get all your orders in 2 days with tracking & if you don't receive it you will get a refund immediately! Also, it's free to return items if your unhappy. I LOVE Amazon Prime & buy from there at least 3-4 times a week! Good luck if you do make a purchase from them.
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I don't recommend you to! They sadly don't always get your things to you, and they don't give you refunds. At most they give you store credit and not full price
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Definitely not... Really poor quality, sizing would only fit fit a child or super tiny person... No way to return items either. Don't waste your money x
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No. Everything comes in VERY small and quality is VERY poor and it ends up taking 6-8 weeks to get your order. Shop elsewhere.
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Don't order from this company, the images they use are from an American site called Wanelo! They are not true images of their products. I think the products come from individual sellers in China and the quality is not guaranteed to be good. I've ordered here one and the dress I ordered was nothing like the description and picture!
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Dont do that
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Absolutely not! You will have the worst experience and they will make no effort to correct their mistake if something goes wrong. I would just avoid them all together.
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Paper thin quality.. Sizes run smaller than advertised and design is not what you get
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If you had read the reviews you would run. If you cannot read, go ahead and order.
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Do not bother. Stuff it cheesy n takes forever if u even get it
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Make yourself a favor and DON'T!!! It will save u a lot of money and stress . What u see is def not what U buy!! They just put images of articles from well known brands and than sell u a cheap awfully made imitation that U will not be able to get a refund for !!!
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I wouldnt if i was u! :)
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I wouldn't at all.
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No you should not. I did get my money back after months. I did file a complaint with the Attorney General. They have received lots of complaints and are trying to shut down the site. The problem is they have many sites under different names.
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Definitely not. Worst site I've ever ordered from. Took over a month to arrive and they never answered me when I complained. When it finally arrived, it was nothing like the pictures. Each item was worth mayb $2. Way too big and terrible quality. All the shirts were like table cloths
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Absolutely not Worst business ever
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NOOOO!!! The products are trash and take months to ship. I posted a negative review on this very site and then they did give me my money back with out returning the item. I donated it. They asked me to update my review or take it off...I did not.
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Noooop!!!
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NO
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I wouldn't. Save yourself the money and frustration.
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No!!!!! It's nothing like the picture. Clothes seem cute but those aren't the ones you'll receive! My dress is falling apart and I just got it a month later!
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Nooooooooooo!!!!!!!!!!
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I think it was a terrible experience it was frustrating and really not worth it I hope that helps
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I definietely would not order for them again. Terrible experience. Terrible wait time and not at all what was advertised.
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No! The products look good in the pictures but are not even close to what they should look when you receive them!
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I would not order from them again
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I will not order from them again and that's a honest answer.
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I wouldn't. I'm average size and got large and extra large sizes, and they were all too small.
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Don't do it!!! Basically, you'd be better off taking that money out of your purse & just burn it!
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absolutely not, unless you want to waste your money, you either wont get your order, if you do it wont fit, then you wont get a refund. this company is a complete scam I have signed petitions online to put them out of business. just look at the amount of people who answered your question, all of those people are orders and money, all unhappy, all out of pocket, this company must be making a fraud fortune.
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No you will be wasting your money trust me!!!
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No. You should NOT. Emma I ordered in November for Christmas and guess what still no merchandise. Or a refund. Please do not order from them if this is a gift or for something important. Now if you like surprises, go ahead and order because you will totally forget you even ordered it and it will be a complete: Surprise when you may receive it!
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Don't do it!!!!
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Complete garbage. Take your money and set it on fire. You'll get more satisfaction that way than trying to deal with this company....and its many aliases. No wonder China has such a bad rap sheet.
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Absolutely not!! This company is a big disappointment! The clothes are cheaply made, and they take forever to arrive... and they take your money the minute you place the order~ it could take a month before you get what you ordered... LOOK AT ALL THE BAD REVIEWS!!
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Everything they show looks so cute. It is junk. I ordered 2 items and threw them away rather than try for a refund. Please save your moneyy
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No. They refunded me 1/2 of my money as I complained about shipping, QUALITY, and size of product. Unable to return as it has to be shipped back to China. My daughter-in-law can't wear any of the clothes I ordered. Too small and a knock off of better quality products
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Judging from experience I would say I do not suggest ordering from them. Unless you are wanting to wait 2 months to get your product(s) and to only be disappointed once you receive it then sure. But its definitely not worth it. Paying a bit more ordering from an actual store website that you have shopped from before is the way to go.
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I know iTS cheap but iTS not worth it! The quality is so low most of the stuff is not wearable, after only One time use.
Dont buy anything i would say!
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NO! Do not waste your time, money or patience. If you order via PayPal you'll have a greater chance of getting your items or refund...but they will come late and it's worse than hell to track your shipment. Good luck to you honey
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Absolutely not! The material they use is awful. All items smelled funky and the fit is way off. To be honest, I think they look for popular looks on Pinterest and then try to copy them as cheaply as possible and then sell them. Also, my items came with an invoice that totaled $35 but I was charged $90 and it was all crap. I would never order from them.
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Even though I had a okay experience with them, I wouldn't order from them again...don't chance it. I did get a refund very quickly, and the shoes I ordered are cute. But, I think my experience is out of the norm compared to other posts.
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I recommend not purchasing from this company. I waited 2 months for a dress that looked nothing like the picture. I contacted the shipping company (dhl) when my package pasted the 28 day mark and was informed they had not received the package to ship yet. Its more of a hassle with no happy ending. If your looking for cute inexpensive items I recommend dhgate or wish. Hope this was helpful.
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I would not recommend it. Wish I could post you pics, the dress I got was noting like what was pictured except for the neckline & colour.
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I am happy with the two shirts I got but seeing so many people NOT happy, I'd chose another company
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This is a scam. don't do it. I made a purchase order of $104 including tax. They broke the order into two packages causing double custom clearance fee $24 and $31 each. They stated on their website the tax is not very high. misleading the client one. and sending one order into multiple packages and refuses to correct the issues is two. They are impossible to deal with and I am reporting them to consumer protection agencies.
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I really would not. They say hey have a 30-day returns warranty, but what they don't say is that you first have to negotiate several times for a full refund, take pictures of the item(s) and the packages; and then get them to give you an RMA and prepaid shipping label, which they will deduct from your refund. What a hassle! And of course, it's Asian sizes, so all are smaller than American counterparts. I wasn't really impressed with the quality, either, which is important because the same items are often available on Amazon but with NO returns policy. So, buyer beware!
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Im wanting to order electronics. The Nintendo Mini Classic edition or whatever its called. Anyway, has anyone had any experience with ordering electronics?
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100% NO!!! they are SCAMMERS!!!
don't believe me??? pretend you've already bought something from them that you are not happy with, and see if you're able to get in touch with anyone to help you!!
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I ordered from a company out of China as well. Horrible experience. Order placed Aug 2nd & it is now Jan and still nothing delivered. Went back & forth for months by email receiving the same run around response..."Let me check with our shipping department"...

Tip #1 - Check all reviews as well as the Better Business Bureau. I found the company I was dealing with on the BBB site with an F rating. I wish I'd have checked before I'd made my purchase.

TIP #2 - I paid using my PayPal account. I did not use a debit card, I used my checking account so that my bank will immediately see the transaction. Sometimes the bank will recognize a fraudulent or suspicious company & will not allow the transaction to go thru. I disputed the charge with PayPal since I never received the product & after they opened an investigation I was refunded my money within 2 weeks.

These are 2 tips I wish I'd been aware of. Hope this helps!
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If you want to get cheated, by all means order from them.
It took 3 months to get 3 of my 5 items and it has been a year and I NEVER did get the other two.
Plus, the 3 I did get were garbage and that is where they went.
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They will deceive you with their beautiful and fantastical pictures but what you will get is just the opposite ....ugly and stupid looking..beware buyer do not buy from Rosegal bull$#*! company
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Dont i just recieved my order did not take that long but i did not even accept it as i was asked to pay an extra 48 euro postage this after paying extra postage to have it sent. DONT DO IT
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Don't think to deal with them... They are a real scam... You will loose your money if you ordered with the. I waited for 2 months now after paying a lot and didn't receive the items till now. More over they have a new strategy now to deceive people after paying and block them from their online chat so as not to be able to follow up for your issues. And taking the other path to raise a complain is send a ticket and wait for 24 hours and then they reply with dummy reply. For me , I asked them why you didn't ship my items till now , the customer service replied to me in a very silly way that my items are ready, do you want us to ship them?!!!!!!! I answered him yes for sure. Did I pay for the items to be kept with you????!!!! After that no more reply....
They stole my money... That is all.
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They are located in China. Not a US business and their BBB rating is an F.
Order at your own risk!
Should rename the company Scamgal
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If you read their 5 star reviews they are poorly worded and I'd say they are made up fake reviews . Anything 5 star reads fake , anything 1 star is the truth . Anything in between appears to be a few lucky ones who did receive something but had something wrong with it . I've just got an email ssying they will refund me but I've yet to see the refund in my PayPal account . I have an open dispute with PayPal to get my money back as they just keep promising a refund and never send it.
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Oh wow. I just ordered from them. I wish I had seen this review page before I purchased from them. I ordered a size 2x in pants and a top . Now that i know they won't fit, and will probably not get a full refund. I'm kind if sad. I did not even know this company was from China. Or I would not have ordered at all. I'm guessing this is a dishonorable company.
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No. They aren't about customer satisfaction or customer service at all. If your order ever arrives, it is either broken or incomplete. They only have a stock answer for missing orders, "We are sorry for the inconvenience but the shipping method you have chosen..." it's crap. Don't do it. Find somewhere else. Ebay is usually a good bet.. anything is better than these scam artists!! Luck!
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They are a scam. My fiancé ordered from them in June and they told her to wait until aug 26 to actually be worried about the product not arriving. She contacted them after STILL not receiving the product and asked for a refund. Now they are claiming they refunded her 2 weeks after product was shipped. We are asking for proof, never received any refund of any kind
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Wow. When I first saw this store I was sooo excited! I often buy low and sell high for my businesss....but I CANNOT take the risk of decent quality and getting the product On Time to promise my customers....
If it seems too good to be true...it usually is !!
You should be ashamed of yourselves!!
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My opinion is that you're taking a risk. Also keep in mind shipping took two whole months for my order to arrive.
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DO NOT ORDER UNLESS YOU ARE WILLING TO THROW YOUR MONEY AWAY. I SHOULD HAVE READ REVIEWS 1ST.
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RUN AS FAST AS YOU CAN, THEY ARE SCAMMERS....DO NOT PURCHASE FROM THIS COMPANY
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no. Order placed 4/19/17 and nothing received.
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Don't do it.

You will never hear from them again after they take your money
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Rosegal sucks. I'm 99% sure that they are a scam and are illegal. Do not buy from them, they are full of crap.
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Avoid this company and their cheap clothing combined with lousy customer service. Run away! Don''t get SHANGHAIED!
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If you think you need to ask the question after all those comments that Rosegal is totally fraud, then place your order. You might as well throw your money out of the window. In that way you will at least make somebody happy.
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No, don't order. The size chart is inaccurate. The products will arrive cheaply made. You will lose money if you order from Rosegal.
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Despite all the bad reviews and average rating of 1, you'd still order? Go for it!
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Sandy, my advise to you is be extra careful with your purchase ESPECIALLY if is clothing. Sizes are not accurate, frabic is not what is being described on line. So the choice is entirely up you if you choose to go ahead. And also Initial customer service is 0 percent. Is only now I'm getting quick response from them because I put up my dissatisfaction review. Hope this help you with your decision.
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i can understand where you are at. Its alway difficult ordering on line. especially from a site with so many bad reviews. Honestly if i had seen those before i had ordered my stuff. I probably never would have ordered from the site myself. All i can really do is tell you about my personal experience. Ive ordered from them twice and both times received what i had ordered before the expected date. I was told it would take close to a month. and received my orders with in two to three weeks in central Alberta. My experience with working with costumer service was really good. I felt they were good with me any way. now i have matching christmas sweaters for myself and daughter. My clothing and shoes arrived in good shape even though the boxes were squished and torn with holes. My clothing and shoes themselves were in good shape. I guess it has to be a decision of how much you want or need the item your looking for and what your gut tells you to do. I wish you the best of luck.
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YES!! I have ordered from Rosegal around five times already, including blouses, dresses, skirts, etc. Their sizes do run very small, for example, I'm a medium but wherever I ordered from them I ordered in XL so it can fit me well. I like their clothe since nobody here has it. The last ordered I placed was on December 25, 2015 and I already received it. It took around 3 weeks. I would recommended. You might want to try with just one product first and I repeat, ordered it one or two sizes bigger.
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It's a good sight it just take long for the shipping I just recieced my dressed that I ordered on Xmas but it might have been because off the holiday but I am going to order again
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The quality was good but sizing was incredibly small. Prices are good so just beware
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Yes yes yes. Before ordering read all the info they provide on their home page under About Us. Check the size chart provided on the page for each and every page provided for every article. They use different manufacturers so check sizing dpfir each one. Read the customer reviews for any article you are interested in.
The negative I read on this site would not have had their experience occur if the unhappy reviewers had done these simple things. It's all there. And -- if you are in America, please realise this is not an American company. They have international customers.
It makes no sense for them to have entire different policies and sizing for each country around the world.
I have 40 or so items and love them all. . Very happy. PS don't use the free shipping option. The delivery is out of Rosegals hands. Get tracking and you will receive your parcel --- according to the info they clearly provide you in the About us section.
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I don't know. I got my dress and I am very happy with it. It all depends on what you order and where you live.
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