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Clothes look cool but concerned about these reviews.. Is this a scam?

asked by Kai S. on 9/15/16

116 Answers
Thank you for your interest.

Please rest assured that we have many good reviews and you can check our warranty policy on our website:http://www.rosegal.com/warranty-return/ .If customers have any question, we will resolve the issue to their satisfaction.

Yours sincerely,
Rosegal Customer Service
Helpful (5)
Huge scam !!! Took forever to arrive and clothes nothing like it when it arrives
Helpful (14)
Please do not order from Rosegal. Their clothes are extremely small & they will not talk to you about a return!
It's horrible.
Helpful (13)
if you order something expect three months for delivery. Don't bother purchasing a tracking number it won't work after the item leaves China. Also the sizing is quite small so order at least a size or two bigger. Quality is not great either. I had a terrible experience because they said 7- 25 days and it took three months. Customer service was no help at all and just kept telling me to wait longer every time I tried contacting them until I posted a review. Then they refunded my money. I personally wouldn't order something from this site again.
Helpful (11)
worst garbage ever. I got my order 3 months after I ordered. I filed a complaint with PayPal and got my money back. Th equality is crap. Anyone who reads these comments and still buys gets what they deserved.
Helpful (10)
Yes. 10000000% SCAM. buyer beware. The clothes LOOK absolutely gorgeous but quality is beyond crap. and sizing is way off. Don't do it. I got sucked in by the beautiful clothes that display online and the prices but trust me when it comes to your door it is nothing but a huge disappointment and then trying to reach their customer service is impossible. So basically you spend money and lose money
Helpful (10)
Yes! Don't buy.
Helpful (10)
Don't be fooled by pictures - scam
Helpful (10)
The clothes eventually show up. But aren't worth what you pay. I paid extra for shipping and my order didn't show up until 3 months later
Helpful (10)
Looks nothing like on site when received
Helpful (10)
Pretty much it is. I will not buy their clothes again.
Helpful (10)
Don't waste your time or money.
Helpful (7)
Not a scam because You do get your order eventually! As in weeks! Try sending back for money back????? Good luck! I got no where! No one answers phone it's like in movies, calling a vacant hotel room and no one answers! Lol! No I was ticked! Received product in some cheap crinkled bag stuffed inside so pkg sucks, no receipt or return info and quality and size hilarious! I was so mad!!! BUYER BEWARE!!!!!!! NO WAY!!!!!! Do not purchase! Reviews are valid!!!!
Helpful (7)
I bought 2 items of clothes from there and only received one. It took 3 months to get to me and it didn't look the same from the pictures
Helpful (7)
I don't believe it's a "scam". They do use photos from other websites and then recreate the pieces but they still look the same and are good quality . Mine were fine at least . It's what you'd expect from clothes made in China :)
Helpful (7)
Unfortunately its a scam! I never received my items and there was no refund neither as they promissed after my reviews
Helpful (6)
Yep it's a scam
Do not waste your money. Clothes never arrived, had to claim my money back through my credit card company. They are shonky and scammers. They need to be closed down.
Helpful (6)
it is not a scam! but the quality and workmanship are not good, I have to trash it! hope is help!!
Sue
Helpful (6)
the website is terrace don't buy from them.
Helpful (5)
Clothes look great in the photos, but are unwearable as the workmanship and sizing are a nightmare. Don't waste your money.
Helpful (5)
Just awful. Don't waste your money. I can't believe they even still exist
Helpful (5)
Don't be fooled. The clothes look adorable in the photos, but that's not what you get if and when they arrive. The workmanship and fabrics are unbelievably shoddy. I ordered an really pretty dress and what arrived was disgusting. It was made of thin, cheezy shower curtain fabric and was so narrow that I couldn't even get my arm into it. The stitching was a mess. I tossed it into the garbage - I wouldn't even insult anyone shopping at a thrift shop. These people are running a scam - this is not a real business turning out wearable garments. And you can't get at them - they're in China. They're laughing at the women who get ripped off. Either it's one big company operating under various names, or there are a lot of scam artists in China getting rich on the internet. And by the way, when you see good reviews posted, they company is posting these sham reviews. You can tell because they all sound alike on the different websites.
Helpful (5)
I have a feeling, can't prove it, but... any positive comments on this board about how great the clothes are, is likely the manufacturers girls writing in. Nothing is as it seems. My friend made an order, took about three months to arrive. The two dresses she ordered were okay, but did not fit. She gave them away. The quality was not as it appears in the pictures. It seems they see a picture of something, post that picture as being their own, make the item (quality suffers) and they do not care if something is missing in the original order, and you have no way to correct things. Also, tracking goes only as far as China. There seems to be a business, but it fails to produce as promised. I will never trust them again.
Helpful (4)
Do not order from this company. The clothes are very thin, they don't fit correctly at all. You can't contact them directly. They aren't a scam, but the clothes are cheaply made. DO NOT BUY FROM THIS COMPANY.
Helpful (4)
this site is none other then a "SCAM"
Helpful (4)
YES it is a scam...clothes are sized wrong and look nothing like the pictures. The fabric is so cheap...worse than a Holloween costume....I've actually seen Halloween costumes with better quality. XL will fit a 6 year old child.
Helpful (4)
This many people who have no connection with each other wouldn't take the time to blast this website if there wasn't any truth to it....Believe the reviews!
Helpful (4)
I spent over $100 and not one of the items was as it appeared. The quality was very poor. Seams didn't line up. Material looked as if a child had put it together. Tried to return but just got the run around. I ended up just throwing them in the garbage because they weren't even fit to donate.
Helpful (3)
Yes!!! Don't order from them!!!
Helpful (3)
I thought the same thing and made the mistake of ordering. My 3 shirts arrived....many weeks later...and on different days from different locations. The sizes are much smaller than in North America so nothing fit. The quality is very cheap and everything smelled like kerosene. Forget the return policy because it will cost you more than the items themselves.
Helpful (3)
The clothes look good in pictures, but in reality, they are very cheap. Waste of money.
Helpful (3)
Everything I bought came two months past the original arrival date and looked absolutely nothing like what I ordered. Don't risk your money, buy somewhere else.
Helpful (3)
Yes they are a scam. You either don't get your order at all or you get it & it fits a doll & is extremely poorly made. They don't give refunds either.
Helpful (3)
I would not trust
Helpful (3)
Read my review. Total scam!
Helpful (3)
Is this a scam? YES YES YES ,AVOID AT ALL COSTS!! Clothes in the advert ARE gorgeous, sadly they've been photo bombed and ARE NOT what rosegal will (eventuallly) send you!!
Helpful (3)
I honestly wouldn't order from them again after receiving only part of my order and then arguing with them about getting the rest of my money back.
Helpful (3)
Do not waste your money. Horrible customer service. Clothes are cheaply made and fall apart at first wear, if you're one of the lucky ones to actually receive the times you ordered..
Helpful (3)
Yes it's a scam. If you ever do receive the clothes they are actually small substandard bits of rags. :( when I received mine after 5 months they were thrown immediately on to the garbage.
Elayne
Helpful (3)
they have approx 3800 reviews - 3100+ of those are negative. Seriously, what more do you need to know to see this is a scam?
Helpful (3)
DO.NOT.BUY.ANYTHING.FROM.THEM!
Helpful (3)
I ordered two blouses from this company. They were shipped from China, their place of manufacture. The material was shoddy, thin and slick. the color of one was a pale version of what was advertised. Worst of all, however, was the size. I ordered the size I would from an American retailer, and the blouses were at least two sizes smaller. After my bad review, the company refunded my money, but only after my refusal to delete my comment. If you want to return an item, you have to take endless photos showing exactly WHY the garment is being returned and then you have to ship it back to China. Dreadful clothes. Stay away from them.
Helpful (3)
I gave them directly to Goodwill They were terrible ...
Helpful (3)
Defenetly a scam
Helpful (3)
YES please don't buy from them - you then stuck in this awful loop and its so hard to get rid of them! Ive never had clothes arrive from them - they have insisted that i give them my personal details to release my order even though i paid for it!!! after much back and forth i finally got the money but so much more agro from them - save you money and go elsewhere!!!
Helpful (2)
They do look cool and very cute, but the quality is not there. They come from China, at least the dress I ordered. The dress was not true to size and the color was off, based on the internet photo. I did get a refund, but I had to go through a few emails to do so. I didn't get a response from the company until I posted my review on this site. You might want to think twice and read other reviews before placing an order.
Helpful (2)
KEEP YOUR MONEY AWAY FROM THIS SCAM COMPANY
Helpful (2)
Yes! Very much so. Just say NO!!!
Helpful (2)
They are scammers its a company from China I still have the blouses that I purchased I cannot wear either one the first blouse they made it for a petite person I am a large the 2nd blouse it fits my body but the arms are for a skinny person and what you see in the pictures are fake what you receive does not look at all what you thought you were ordering they will cheat you out of your money you are better off buying from a legit company that you know is from the us.
Helpful (2)
Yes. Total scam
Helpful (2)
It's cheap and I will never shop with them again!
Helpful (2)
You will not get the clothes pictured. I received a dress with this halter off center and the hem unfinished with extra material hanging out. The clothes are extremely small no matter how big you get them. They use pictures from other sites and make them themselves. I threw a royal fit and they gave me 1/3 of my money back without sending anything back. Do not order from them.
Helpful (2)
The clothes are extremely poor quality.....tiny sizes and really cheaply made with very poor material!!!!
Helpful (2)
Huge scam!!!!!!!
Helpful (2)
It's a scam. They don't even send you what you ordered...confusing site no simple way to return stuff and not worth the aggravation. It's foolish to order from this site. I ordered a sweater that looked gorgeous..I got a crappy sweatshirt. I actually laughed.
Helpful (2)
Well I really Don't Know Much about the clothes, because i have not order any Clothes from Rose Gal Yet. I Order a lot of Hair Products, Cosmetics, Nails, False Lashes, Things in that nature. And I Got a GIF(Get-It-Free) Item,. which is a Sweater. And I am still Waiting on that item. so once I receive my Sweater,. then I can voice my opinion on Rose Gal Clothing Items. But So Far All the Items I have Purchased from Rose Gal are truly Amazing, and I am very Pleased!

Thanks!
Helpful (2)
Yes it is a scam, clothes are not as what u see in pictures, fabric is no quality, sizes are not right, ... Crap is the only thing you get
Helpful (2)
Rags!! So different from the pictures u are seeing . Waste of money and nerves . Ask yourself why u don't see any brand under the clothes /shoes u are buying ?! Bcs little Chinese guys are copying great brands with NO QUALITY in a garage .
Helpful (2)
Dont buy from here. I purchased a top and I've never seen anything like it. Was stained, the stiching was falling apart. I didn't expect much from a cheap place but I did expect to be able to wear the products from there. Went straight in the bin and will never buy from there again
Helpful (2)
Do not order from Rosegal. We made that mistake ourselves
Helpful (2)
hi kei, for.me was a really bad experience I buy a dress for my daughter the picture looks great but when the product arrive loos nothing like the picture really bud quality and ugly really ugly I don't recommend to buy from this site ! I buy too many things online and is the first time that I get really bad items !!
Helpful (2)
I believe so do not order from them
Helpful (2)
SCAM!!! NEVER buy from them! Nothing is what it looks like on their web-sight, sizes way off and the quality is so bad I would not even donate them to charity, try to get a refund forget it, no return labels, and there is NO ONE at their customer service..I was out $68.00. I wish I would have read the reviews first. I can't believe they are still allowed to still sell anything, They should be banned from the internet!!! I repeat a big SCAM!
Helpful (2)
Complete scam! DO NOT BUY FROM THIS COMPANY! Clothes are horrible and not what you have ordered! Please take my word for it! I lost over $150.00! Impossible to return and you will never wear the junk they sent you!
Helpful (2)
Please! Don't waist your time or money!
They also go by dresslily!
Various other names.
Each site has same products!
Helpful (2)
Don't do it! the worst ever!!!Total SCAM!!!
Helpful (2)
Its damn poor quality...dont go by pictures wat thy posted..
Helpful (2)
Actually my odder was never delivered after two months, so I contacted PayPal for a refund, after they refused to respond to my various emails. I was lucky to ve payed through PayPal .
Helpful (2)
They post picture of clothing from other designers... Then when You order it takes long as hell because they then try to attempt to make the clothing then they ship you $#*!...

What kind of question are you asking after reading all this? Why would you even consider???
Helpful (2)
I ordered and got my stuff but terrible terrible Quality the dress I got is see through and can't be worn outside sizes are all wrong I ordered a lg and it maybe might fit my 3 year old so I re ordered an XXXL and it can cover my van so it's hit and miss plus everything had such a bad chemical smell and couldn't get rid of it
Helpful (2)
It's just really poorly run. Some people are happy wi their purchases, but heaps of people have been dissatisfied. My issue was that I never received my goods. I eventually got a refund after complaining and being persistent for more than 6 months. I have no proof and so can't say 100% but after this all happened, my card details were being used to buy things overseas. I had to cancel my card. The Rosegal purchase was the only online purchase I had ever made with that card. Very suspicious. Be careful and use PayPal if you decide to do it
Helpful (2)
Don't buy from them. I ordered what I thought was a really nice knitted sweater. What arrived was a cheap cotton rag in a completely different colour and coming apart. I have learn my lesson and only buy from Australian websites now.
Helpful (2)
It is a scam. Clothes don't come or if they do, they are made for a Barbie doll that doesn't physically move because if you move the poorly made, cheap clothes will rip and disintegrate. Save yourself a disaster.
Helpful (2)
They are so cute in the pictures, but they do not compare to American sizing or quality in any way. I wish I'd read the reviews before ordering.
Helpful (2)
It's completely rubbish. They don't look anything close to what you see. I wasted £94 and it was  a big disappointment. All rubbish. Please please don't buy
Helpful (1)
It's definitely a scam. The clothes are cheap knock offs made mostly of highly flamable "fabric" if you can call it that. Once you realize you've been duped and try to return, they spend the next ten emails telling you it's not worth returning because it takes so many weeks to be sent back to China and then they offer you a 15% return on the money you spent as a peace offering. Don't buy in. You'll just regret what you spent. This link takes you to a bonafide article about the scams.

https://www.buzzfeed.com/sapna/think-twice-before-clicking-on-that-12-dollar-dress?utm_term=.li5GePJx#.knzP49wE
Helpful (1)
Terrible knock offs, not as pictured. Took 3mo to get it too. They refunded me 100% but I still reported to BBB. Stay away!
Helpful (1)
It did take a while for the clothes to arrive, I always order a size larger when I know the clothes are coming from another country. So I was very happy
Helpful (1)
Hey Kai. I will tell you that I do not speak for the site. I have only bought this one item but I can tell you the hoodie I bought I love. It is one of my favorites. I was not sponsored in anyway to put my review out there. I can't tell you if the other items are good or not. I would only buy items that have reviews. That way I can see if other consumers thought it was worth it. I don't know about the company but as far as my review is concerned, no, it is not a scam. I am a real person who took a chance with this site and was given an item I really enjoy. I hope this helps. I know how aggravating it can be to order something and have it not work out. Good luck and have a good day.
Helpful (1)
IT IS NOT A SCAM !
some people just want to ruin it for other I love their clothing and they fit perfect !! everyone always telling how beautiful I look with the clothing bought from Rosegal! am not from China but I love their style and their clothing fit my body I say try it once and you will see you'll get hook trust me! am a New Yorker! from Bk !
Helpful (1)
Cheap clothing. Not worth the effort to order. Don't by from them unless you are buying go a adolescent girl.
Helpful (1)
Not a scam but very poor quality, very small and not returnable unless you want to ship back to China. I'd never buy from them again. Clothes were unusable. I ordered medium and they were like extra small and very thin. Cheap.
Helpful (1)
It's not a scam I do know people that have gotten their stuff. I just had a very bad experience where I did not get my stuff ever and so I just choose not to go with that site. I have heard so many negative reviews and read so many negative reviews that it's not worth it to me. I had to turn them into the Better Business Bureau literally a dozen times to get an answer on anything .
Helpful (1)
The reviews are true. This is the messiest company that I have dealt with. They did eventually resolve my issue...(months later) but it took me raising hell and constantly bombarding them with emails and negative yet truthful reviews. The products ARE NOT true to life in quality, size or appeal. If this site actually sold what they put on line and was a standup company they would have my business. I never got the jacket that I ordered. They said that they sent me a refund. The good thing that they did was send me a coupon for my troubles. I used it and the item came but once again it was "cheezy" at best.
Helpful (1)
I've ordered from Rosegal a handful of times. Keep your expectations low if you're planning on ordering. I've gotten some great items and some shady ones but for the price, it is what it is. Make sure you utilize the size chart. That's really important. It does take a while to arrive but again, the prices are cheap so it's what you can expect. Some times when you order something and it doesn't arrive, it's because it's out of stock but they won't tell you that unless you ask. Make sure you reach out to customer service. Takes about a day for them to get back to you based on the time difference. I've always gotten my refund when I asked for it. You just have to be patient if you plan on ordering. Based on the prices, I don't think it's fair to expect the best anyways. Hope this helps.
Helpful (1)
THE CLOTHES DO RUN SMALL, BUT THEY ARE GREAT DESIGN AND VERY INEXPENSIVE. I FOUND THE QUALITY TO BE GOOD. IF YOU ARE WILLING TO WAIT FOR THE DELIVERY TIME FROM OVERSEAS, THEN YOU ARE GETTING FUN CLOTHES, OR OTHER ITEMS AT A GREAT PRICE. I WAS VERY PLEASED WITH WHAT I ORDERED IN JULY. ONE ITEM RAN TOO SMALL FOR ME AND THEY REFUNDED MY MONEY WITHOUT ASKING THAT I RETURN THE DRESS!
Helpful (1)
Looks are deceiving and I am speaking from personal experience! Extremely poor quality materials, nothing at all like the photos. Size is also extremely small. My 14-year daughter can wear their L-sized swimwear (which I'd initially ordered for myself)!!
Helpful (1)
I've ordered about 10 times from them. I live in Australia and my orders normally come in two weeks with normal postage. I've never had a problem of course the quality isn't going to be the same as if you paid $50 for it. There's lots of bad reviews but in my experience I haven't had a drama
Helpful (1)
I had good results. Loved the clothes. It took along time to arrive. I recommend to pay by PayPal and buy larger sizes than you usually wear. The clothing runs small. I usually take a 16. I took a 5x at Rose Gal. Hope it helps.
Helpful (1)
Yes!
Helpful (1)
I have been waiting over a month for my order
Helpful (1)
They were cute clothes but even a large was like a ex small junior
They do take a while to come since they are coming from China . Probably not worth it if you want them right away.
Helpful (1)
I liked what I ordered but apparently I just got lucky. Don't risk it.
Helpful (1)
It's not a scam. It's the cost of doing business with China.
Helpful (0)
I do not believe it to be scam but the reviews are real! It takes a very long time to gt your order, the sizes are not true to US sizes and the conversion tables embedded in the web pages are also not concise. I suggest ordering at least 2 sizes larger than you normally would. I did FINALLY get my order 15 weeks later....it was 2 sizes too small (even though I used their conversion table)......by the time it arrived, the sweater was out of season and now I needed a bikini......I wrote an unfavorable review and they promised to refund my money, which they did.....6 months later and now they continuously write to me asking if I would provide a more favorable update. My suggestion to you is to realize the risk and recognize their are more people within the majority than exceptions.
Helpful (0)
The quality is terrible - the matrerials used are comparable to a Walmart Halloween costume. Items are definitely not what is shown on their website.
Helpful (0)
Scam? Depends on what you mean by scam.... You will get your clothes, but they are VERY poor quality and it will take forever! Everything I got, I never even wore, I donated it all because it was such crap. You can take your chances but beware!
Helpful (0)
My order never arrived I ordered it last September I had one communication from the customer service saying it was on their way but of course that was a lie they are huge scam spend your money somewhere else girl !
Helpful (0)
its not a scam but the product is of poor quality, bought once but never again. its not worth the wait.
Helpful (0)
FINALLY got the two items I ordered and they would have fit a 5 year old girl and that was the large size. Couldn't be bothered shipping them back so I'm out that cost. But having said that, the first item I received was very nice and the size was correct. I wouldn't waste my time with this site. Tried so many times for customer service and there just isn't any contact there.
Helpful (0)
Yes it is.The clothing is all asian sizing, there is no US sizing charts. And the clothes all look so amazing on the website but when they arrive, they look completely different from the picture. The quality is poor and flimsy. It takes forever to arrive (a month past my told delivery date). Customer service is slow and awful, they only reached out to me because they
Helpful (0)
Will you get what your ordered? Yes, eventually. Will the items be correctly sized? Absolutely not. Will the items be of good quality? Absolutely not.

Think twice before ordering from these rip-off artists
Helpful (0)
Yes obviously. My aunt had ordered some stuff and actually received it but it was the size that would fit a doll not a real person.
Helpful (0)
Not necessarily as scam, as you will get the clothes eventually, but from personal experience, the clothes certainly aren't as cool or even resemble what you see in the picture.
Helpful (0)
I ordered a skirt and they gave me another different, another model. I don't like them at all. I prefer other chinese sites. But the size is not their fault, they have different measurement, you have to check in the description the real cm of each size. An european M is a chinese L there, for example. And the time of waiting for the clothes is what you get is you want free shiping. I'm telling you this because if you choose to buy from a chinese company you will have this problem in all the sites. I accept the measurement and time fact, but I don't accept to have a different dresses from the photo, and that is what rosegal does. So choose another site.
Helpful (0)
Hi Quality of clothes not that good and pic is always better than product, having said that , they don't respond very well when you have a quiry
Helpful (0)
i wouldnt call it a scam ... the pictures are what you call bait advertising they are not the same as you order ..they are cheaply made with cheap fabric ...wouldnt do it again ...go elsewhere
Helpful (0)
The clothes are very cheaply made and the sizes don't really match. I wouldn't waste your money. If there is anything wrong with what you buy you pay shipping. Which makes it ridiculously expensive. I really wouldn't bother.
Helpful (0)
Not sure if I can call it a scam but I never received my order. They did end up giving me a refund. I definitely will not order from here again. Poorly organized and they don't seem to have the items to ship.
Helpful (0)
I would never order from them again! I did get my order but it was way to small and about 7 inches short!!
Helpful (0)
Im already a small framed women, so the sizing was fine, but the shipping is ridiculous. You pay for the tracking number that doesn't work. Contacting them was always a nightmare. I showed them proof that the tracking never worked. I spent months contacting this company and they never answered my questions, just told me it would be here soon. 4 months later I received a dress that was already falling apart and the colors were different. Ivery order from China before through different companies and the longest I've ever had to wait was 20 days. It's just not worth it.
Helpful (0)
Takes a long time to ship and sizes are way too small!!
Helpful (0)
I ordered 2 men shirts, size L but they sent me a "L" very small, the shirts were for my husband and I should to give to my sisters kids. I wrote them about this situation and sent me 1 shirt size XXL but really, is too small. Defenetly a scam. Don't buy there
Helpful (0)
I never received product but they did refund my money.
Helpful (0)
Not a scam but clothes are really cheap and very poorly made. Also sizes are way off. I ordered a large and couldn't even get it on!
Helpful (-1)
For me it wasn't a scam. The clothes exist they are just bad quality for my experience. When I wrote my review they harassed me requesting I delete or update the review because they were going to refund me. They did refund a portion of the cost because they sent me something that may have been second hand and wasn't folded before sending it. Even though I have washed it the creases stay so I threw them out. And I couldn't quite tell if any cotton had ever been used in the "cotton" pants because they were stretchy and completely synthetic from the feel.
Helpful (-1)

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